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flydubai Refunds

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Depending on which fare class you have booked, flydubai will charge a fee for changing the itinerary and also for cancellation of the flights. The following table summarises the different charges and fees for changes to itinerary and no show cases. 

Fare Type Change Fee       (24 hours before departure) Change Fee   (within 24 hours) No Show Case Cancellation fee Cancellation fee within 24 hours
Pay to change Fare difference, plus a fee of AED 150 (per person, per flight). No changes are permitted No refund or flight change allowed AED 200 per person per flight 100% of flight fare
Free to change Fare difference must be paid. A fee of AED 365 (per person, per flight) for changes made less than 24 hours before departure. AED 365 per person per flight AED 365 per person, per flight plus Fare difference. You must rebook within 96 hours of your original flight departure time. No refund will be issued. AED 200 per person per flight AED 365 per person per flight
Special offer Fare difference, plus a fee of AED 150 (per person, per flight). No changes permitted less than 24 hours before departure. No changes are permitted less than 24 hours before departure. No refund or flight change. AED 200 per person per flight 100% of flight fare
Business Class Fare difference to be paid. No fee will be charged for changes made before departure. Free AED 400 fee per person, per flight plus Fare difference. A flydubai voucher for less AED 400 per person per flight. AED 200 per person per flight AED 200 per person per flight

Change in Schedule

In case of change in the schedule of flights, flydubai will provide you information about change using the contact details provided by you. Therefore, it is your duty to provide the right contact details so as to enable ease of communication.

In case the change is not acceptable, you will either get the cash refunds or you may choose to have the vouchers of same value.

Compensation for delay:

  1. If delay is for less than 3 hours, no compensation or refunds are given

  2. If delay is more than 3 hours, refreshment vouchers are given, and

  3. In case of flight cancellation, you would be rebooked on the next available flight subject to availability of seat and would be allowed to change the date of return journey as well, without additional costs.

Denied Boarding

For being denied boarding facility, you are entitled to travel on the next available flight, get refreshments and appropriate care. You can also get the Vouchers for the value of refunds.

 

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Ask Your Questions

Alishan

Posted on 17-Feb-2017
Dear sir My ticket booking reference 35M3JB Skt to male... Please refound my ticket. I am gone airport butt FIA .. Me not gone to airplane... My seat number 33 7 kg head bigs 14 kg .. Pkr 46400 please refound

Admin Reply :

Please contact the airline or the agent who booked ticket. 

Sikandar jeewan

Posted on 13-Feb-2017
Hi fly team I cancalled tickets the before 2 days but i still not recevied cancellation voucher code Can please send me the voucher code the below tickets booking reference number Booking reference: TK3R3B 1 - Sikandar Jeewan 2- Abdul Ahmad Please feedback me Thanks

Admin Reply :

PLease note that we are not flydubai. You need to contact the airline directly for this purpose. 

Eden

Posted on 10-Feb-2017
How can i refund the ticket i bought coz he not able to flight that day and i asked your agent from airport on feb 5 he told us that i can refund the ticket when i come back until feb 11 so when i come back yesterday i go to departure i told the agent there i want to refund the ticket for my friend and he told me i cant able to refund now coz its too late he told me should be same day u refund the ticket how come that they are giving us a false information and in that day were travelling so no more time to refund and i asked them clearly if until when i can make refund the ticket they told us until feb 11 so now i want to refund the ticket.how.

Admin Reply :

Let us make this clear that we are not related to flydubai in any way. We can only answer questions relating to airline matters. But, for refunds, it is the agency which booked tickets that has to be approached. Even airline will not provide refunds information if tickets have been booked by an agent. 

Norman

Posted on 09-Feb-2017
I had booked flydubai tickets from Kiev to India for my friend using my card. I changed the dates of arrival and departure. I was entitle for a refund from fly dubai for the change of dates amounting to around 92 dollars. I have still not got any refund in my account nor any voucher through my E-mail. I had written to confirmation@flydubai.com yesterday asking them to issue me a refund voucher but I haven't heard from them yet. Please help.

Admin Reply :

Unfortunately we would not be able to help much in this respect because we are not a ticketing agency. Only flydubai local office would be able to provide you the answer. Please seek their response in this respect. 

mohamed junaideen mohamed azhar

Posted on 09-Feb-2017
Dear sir, According to flydubai qatar agent said that due to bad whether my flight was cancelled on 31 dec 2016. ( FZ- 006 AND Ref no : URSPBV). The agent took my detail and promised me that he will refund my online payment. Hence, so far I haven't received any of my refund till now. I would appreciate If you could see in to this matter. Thanking you. M.A.M. Azhar

Admin Reply :

flydubai does not offer cash refunds. Instead, it provides flight vouchers for next flight. Please check with your agent and seek refunds, if he is saying so. 

sukra raj khadka

Posted on 09-Feb-2017
Dear sir, I would like to ask question...i have flight on february 15 ...some of the problems i need to canceled my vacation ...so i would like to cancel my ticket...for cancel ticket i went travel they told cancelltion fee is 500 so i didnt agree with them....because for ticket i paid 1100 dhs ....booking reference = YIYXPH PAYMENT REFERENCE = 28002111 In this condition what kinds of help i can get from fly dubai depart hope so i can get help from ur site .. Thanks Sukra

Admin Reply :

flydubai does not offer cash refunds. It gives vouchers for future travel. Also, refunds are taken care of by the agent only if tickets have been booked by it. Please negotiate with the agent only. 

sukra raj

Posted on 09-Feb-2017
Its not fair....what is rules of fly dubai whatever they want they cant do...its ok vaucher but there is should be limtation to dedect money....i am not happy with flydubai service ...

Admin Reply :

We would suggest that you call the local office of flydubai and tell them about your concerns.

Sukra raj khadka

Posted on 07-Feb-2017
Dear sir, I have a flight in kathmandu nepal in feb 15 2017 ....now i would like to go on april but not sure that day ...so now i can change date or money refund if i refund how much will dedication ??

Admin Reply :

You can change the date of travel. Airline will provide the information about refundable amount to the person who booked tickets. 

MD RAFIQUL ISLAM SUMON

Posted on 02-Feb-2017
HOW CAN I CHANGE PASSENGER NAME

Admin Reply :

This is not possible. Tickets have to be cancelled and then booked afresh. 

SAMEER

Posted on 31-Jan-2017
MY FRIEND HAVE VISA FOR DUBAI, CAN I BOOK MY FRIEND TICKET THROUGH ONLINE WEBSITE FLY DUBAI MAIN SITE BY USING MY DEBIT CARD OR NET BANKING, IS THERE ANY PROBLEM AT BOARDING TIME ? WILL THEY ASK ABOUT DEBIT CARD OR NETBAKING, B COZ HE DOESNT HAVE BANK A/C. THAT Y IAM USING MY CARD PLS REPLY

Admin Reply :

yes, airline can ask for the debit or credit card which has been used to make the ticket payment. Your friend is required to carry the photocopy of your credit or debit card which he uses to make the payment along with due authorisation stating that this card is yours and has been used by your friend. We would still request you to confirm with the airline local office if there is anything else required. 

BOJJA RAKESH

Posted on 28-Jan-2017
I BOOKED MY TICKET ON 04 JAN 2017, FROM HYDERABAD TO TAIF, ON DEPATURE DATE WAS 20,JAN 2017, BUT UNFORTUNATELY I MET ROAD ACCIDENT THAT'S WHY I COULDN'T GET MY FLIGHT, AND THAT TIME I'M NOT ABLE TO CANCEL MY TICKET, IS THERE ANY REFUND OR ANY VOUCHER TO TRAVEL SAME DESTINATION ON AFTER DYAS, THIS TYPE OF CANCELLATION , PLS REPLY

Admin Reply :

Please speak to airline in this respect. We do not think that airline would be able to accomodate your request on reason of personal injury.

BHAVIN PATEL

Posted on 23-Jan-2017
WE BOOK OUR TICKET FROM FLY DUBAI AIRWAYS , DELHI TO TBILISI AND TBILISI TO DELHI 3 MONTH BEFORE, STILL I AM WAITING FOR CREDIT NOTE,FLY DUBAI MEMBER DOESN'T GIVE ANS TO MY QUESTION I CALL 2 TIME IN DELHI FLY DUBAI OFFICE BUT THERE ALSO I DIDN'T GET ANY PERTICULAR INFORMATION MY QUESTION IS I CANCELLED MY TICKET 6 DAY BEFORE MY FLY DATE,AND ACTUALLY HOW MUCH COST DEDUCT FROM MY TICKET? THATS I WANT TO KNOW ?

Admin Reply :

Since ticket has been booked with the airline, it is the airline which will provide you the answers.

moulabux

Posted on 11-Nov-2016
i have request 13 .11 .1916 my reteurn from khi to dubai what i have get refund from flydubai my brothar get pement visa he out an othar visa so we can get refund and how mouch we get PNR XP2LYN

Admin Reply :

For refunds you will have to contact the airline or the agency which booked tickets.

Joško Beroš

Posted on 10-Nov-2016
I haven't received refund for the cancelled flight in the time frame stated in the e-mail and still waiting on it although more than 2 months have passed. Booking Reference: GC1G73 # 03251981.

Admin Reply :

flydubai offers vouchers as refunds. Have you not got these? Please contact airline or agency which booked tickets. 

suman

Posted on 29-Oct-2016
I booked a ticket in flydubai special offer. Now my boss not give my exit permit so i cannot go that situation. Will you refund that amount . Booking reference :0J8RFY Payment reference :26714260 Airfare :220QAR Tax :90 QAR Total :310 QAR

Admin Reply :

Cash refunds are not given out. Please contact the agency which booked the ticket. 

Milyn Bote

Posted on 27-Oct-2016
I booked my friend a flight to sri lanka using my credit card, but when the confirmation of booking recieved by my friend, it is stated there that using credit card for someone else is not allowed for sri lanka destination, what will gonna happened? Can I refund the credit card charges? Or can my friend be allowed to travel?

Admin Reply :

Please contact the airline for clarifications. We can, however, say that whenever you use the credit card of some other person who is not travelling with you for booking tickets, you must have the photocopy of the card from front and back with you with due authorisation of its usage for your flight booking.

We must also mention that the refunds of flydubai are not given out in cash.

SYED WAJID

Posted on 15-Oct-2016
HI, I HAVE A FLYDUBAI REFUND VOUCHER TO MY NAME, THAT IS VALID TILL 5 MONTHS, BUT I HAVE NO PLANS TO TRAVEL IN THIS PERIOD. I GOT THIS VOUCHER AGAINST MY CASH PAYMENT TO FLYDUBAI. I WANT TO KNOW CAN I GOT REFUND OF MY CASH PAYMENT IN FORM OF CASH? OR CAN I EXTEND VOUCHER VALIDITY FOR 6 MONTH MORE, SO AT LEAST I USE VOUCHER FOR MY TRAVEL. REGARDS DR. SYED

Admin Reply :

Regarding the extension of the Voucher, please check the same with the airline. 

senthil kumar

Posted on 04-Oct-2016
Hi team, I booked a ticket for my agent portal in the name of MR VISWANATHAN KALLAPIRAN ,MR RAYAPPAN ROBERT PUSHPARAJ . So, what I wanted to do to change MR KALLAPIRAN VISWANATHAN ,MR PUSHPARAJ RAYAPPAN ROBERT . Kindly provide a solution asap. Regards senthil kumar S

Admin Reply :

It is the airline which would be able to help you in this matter. Please contact it. 

Ildiko Kovac

Posted on 29-Sep-2016
Dear Fly Dubai, Please let me know the answer about FLY DUBAI VOUCHER. I paid with my visa card an airplane ticket to Sri Lanka from Belgrade for my cousin, and her friend. When I was paying the ticket there was no information that tickets can be used only if I am traveling with them, so we regularly paid the tickets, printed it. When they arrived for boarding in Belgrade, at Fly Dubai they received the information that they can''t travel because the tickets was paid by me. So they paid again, the same tickets, which is nonsense for me. About one month of communication through mail they received a voucher - FOR ME, WITH MY NAME, and they told me that only I CAN USE IT, EVEN IF I DO NOT PLAN TO TRAVEL in that period - validity of voucher. First of all let me know how can I get back my money, since the same tickets were paid TWO TIMES !!! there is no reason to keep my money. Is there any legal way to solve this problem??? With best regards, ILDIKO KOVAC from Serbia

Admin Reply :

This might seem a bit strange but flydubai does has a policy wherein someone who is not flying with it can actually pay for someone else's travel. So, nothing wrong if you paid for your cousin and her friend's travel. However, there is also a provision that in case payment is being made by credit or debit card, the passengers actually flying are required to produce the photocopy of the front portion of that Debit or Credit card along with the passport photocopy of the person who paid in their behalf. This is done in order to prevent fradulent transactions using the credit cards. This aspect got missed in your case.

Now, another strange thing with flydubai is that it does not refund in cash. It will offer you vouchers in this respect. The best part would be to contact the airline higher authorities to seek refunds.

Rajesh M

Posted on 28-Sep-2016
Hi team, I booked a ticket for my cousin in the name of Prabhu chandrabose whereas his passport name shows Prabhu bose,the last name is his father's. So, what I wanted to do to remove Chandra in chandrabose to make sure it looks the same as the password. Kindly provide a solution asap. Regards Rajesh M

Admin Reply :

You will have to make a new ticket. Names shall exactly be same in tickets as in valid ID proofs. 

kristina

Posted on 19-Sep-2016
if i refund my booking how long is the waiting time to received the refund voucher? and once i receive it i can use it anytime?

Admin Reply :

You can use it anytime. flydubai not committing to timeline on refunds vouchers. Please call their local office and know about it. Many passengers do not like that flydubai does not offer refunds back in same manner in which they received the payment. 

diaa fayez

Posted on 02-Aug-2016
Dear Admin Thanks for your reply. I believe that my request it was very clear. The flight has delayed for more than 3 hours. And we didn't recieved any thing from fly dubai nor compensation nor refreshment voucher not refound. Morever my permananze to my destination that Muscat it was only for 1 day and due to your flight delay I lost my programme aim of the visit. Please I confident to recive clear responsabile reply from your side. Regards

Admin Reply :

We would request you to take up the matter with the airline directly since we are not related to any airline. 

diaa fayez

Posted on 31-Jul-2016
Dear Sirs My flight from Dubai to Muscat on 14th of July at 14:30 has been delayed for more than 3 hours. We falyed at 19:00. Nevertheless, flydubai didn't provided the refreshment Voucher or any thing to scuse about this long delay. I would like to receive your feedback and my right as per aviation terms. Best regards Diaa Fayez

Admin Reply :

As per their policy, if delay is less than 3 hrs no refund or compensation is payable. Only when delay is more than 3 hrs, do you get the refreshments in the form of flydubai vouchers. 

collin

Posted on 06-Apr-2016
can i get cash refund in case i cancel my ticket.

Admin Reply :

Refunds are given out through same channel through which ticket was booked. 

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