You are required to inform Air Vistara at least 48 hours ahead of your flight schedule at their customer service number in case there is a need for special assistance.
For pregnant women, the period of restriction beyond which they are not allowed to travel, is dependent on the number of uncomplicated pregnancies.
In case of first such pregnancy, they are not allowed to travel beyond the 36th week. In case of multiple uncomplicated pregnancies, they are not allowed to travel after 32nd week of pregnancy. A medical certificate from her treating gynaecologist/obstetrician is required to be produced if travel has to happen between the 29th to 32nd week of pregnancy, irrespective of whether it is a case of first or multiple uncomplicated pregnancies. This certificate shall state the number of weeks of pregnant, expected delivery date, absence of complications and that she is fit to fly.
In case there is a history of complications in pregnancy, pregnant women are not allowed to travel beyond 32nd week. For those traveling in period of 29th to 32nd week of pregnancy, there is a need for being accompanied by an MBBS doctor and get clearance from MEDA (medical department of Air Vistara).
In cases of uncomplicated deliveries, women are allowed to fly from 48 hours after delivery till the 7th day on production of a fit to fly certificate. However, in case women have faced complication in delivery, they are allowed to fly after one week of delivery and on production of a fit to fly certificate.
From age of 7 days to 2 years, a child is considered as an infant on Air Vistara. Vistara charges Rs 953 for Infants. Unaccompanied Minors (UM) in the age of 5-12 years are allowed to fly on board Air Vistara. Both classes of children are required to carry the ID proof and their birth certificates as proof of DOB.
For UMs a fee of Rs 2500 w.e.f tickets from 27 February, 2018, is charged for providing them services. A UM form is required to be filled in wherein the name of person to whom the child is to be handed over is also written.
For children in age of 13-18 years, the UM service is optional and can be waived at the instance of the parents/guardians of the child. In this case, “UM Assistance and Minor Handling Form” is required to be filled in.
If there is a need to carry a person in wheelchair, the request for the same shall be made at the time of making the booking as there are limited number of wheelchairs allowed on each flight. Personal wheelchairs are also allowed on-board and there are no charged for the same by the airline but there might be instanced where the airports authority might levy additional handling charges. Passengers using this service shall ensure that only manual collapsible and those wheelchairs which are powered by non-spillable batteries are allowed in the cabin. Further, the batteries are required to be disconnected, sealed and insulated.
If you are visually impaired, Air Vistara allows you to carry a service dog inside the cabin. However, the dog shall be well trained, harnessed and muzzled. There is also a requirement that the dog shall not occupy a seat and that it shall be seated on a moisture absorbent mat under the seat all the time.
If you are hearing impaired, then there is provision for meet and assist service at the airport.
Carriage of pets no longer allowed on Vistara flights in check-in hold. However, the airline does allow guide dogs for visually impaired passengers to be taken in cabin on the condition that these are disciplined, fully trained, vaccinated and harnessed. The guide dogs are required to be seated on moisture absorbent mats.
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