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AirAsia Refunds

If AirAsia cancels, terminates, diverts, reschedules, delays or postpones the flight due to circumstances beyond its control, due to safety or due to commercial reasons, the carrier will either carry you on its scheduled flights at the earliest or will retain the sum of fare in your credit for future travel but in this case you must rebook within 3 months. 
If you miss a ‘fly-thru’ flight:
Due to delay at point of origin, you get a free move on next available flight which connects you final destination point.
Due to delay of subsequent flight, you can get a free move to next available flight
In both cases, the move is allowed for free only when it falls within the connecting time of AirAsia. If it does not match with the connecting time, then AirAsia does not provide day/night accommodation, surface transfers or storage of baggage.

Ask Your Questions Temporarily Disabled

Alexis Revilleza

Posted on 13-Jun-2020
I bought extra baggage allowance in my Air Asia flight. Can I refund it?

Admin Reply :

This might not be possible till tickets are cancelled.

Celmar Villar

Posted on 01-Dec-2019
Can I ask for a refund on the other ticket if I booked at the same flight twice? the scenario was that my secretary booked me a flight, and another 3rd party booked me one. can I ask for a refund for the other Ticket?

Admin Reply :

Yes, it can be askef for from the airline. They will check your credentials but you must be quick to inform them about this.

Kong chin hoong

Posted on 16-Nov-2019
Can I get a full refund for cancellation of of flight to Hong Kong on 29 Nov after the government has issued travel alert on 15 Nov? I should be entitled a full refund since there is a travel alert. No cancellation should be imposed on me for such instance.

Admin Reply :

Travel alert does mean a ban or stoppage of service. So, if airline is still flying and there is no cancellation on part of airline, you can fly. However, if you do not want to fly, then you have to get in touch with the airline for due process of cancellation and getting the refunds.

ooi teik choo

Posted on 06-Jul-2019
My friend had make a mistake when booking his flight, which departing and arrival destination has been swap over. Can i get it correct?

Admin Reply :

Yes, it will be charged for but the change can be done.

satish rathod

Posted on 06-Jun-2019
I have booked tickets from air Asia line only and not any external agency can you please provide me a customer care number for cancellation and refunding processing

Admin Reply :

Please use this link to check for contact details:


Posted on 22-May-2019
My wifeand I booked two way flight ticketsfrom KL to Delhi 2nd June and 10th June. i had a sudden angina pain on 20th May and was hospitalised in IJN, Malaysia . I was discharged on 21st May after tech scan and need to do follow ups on 7th and 10th June. The cardiologist advised me not to travel for the moment and handed a letter to it's effect. I wish to know how / where in Kuala Lumpur I should submit the letter. I wish to postpone the flight to a further date when I am fit.

Admin Reply :

You shall give the letter to the airline office in Kuala Lumpur. Check this link for office locations:


Posted on 10-Dec-2018
I want to refund my booked tickets from Tianjin,China to Kualalampur Malaysia. How much money will be deducted?

Admin Reply :

Airline will not mention to third parties the refunds which can be given out. If ticket is booked with an agency, please contact it for this information, else contact the airline if you have booked ticket from it. 

glecy kim s

Posted on 30-Sep-2018
I missed my flight due to security checking. Will i not be able to get a refund or at least a rebooking discount to get a new flight>

Admin Reply :

Though the chances of getting refunds are less, you can still pursue it with the airline directly. 


Posted on 30-Sep-2018
What is the cancellation charges

Admin Reply :

What is the route and cabin class you are travelling?

Izabella Dima

Posted on 24-Sep-2018
Hello! I'd like to know if I get a refund in case I cancel my flight. I bought a ticket from Colombo to Bangkok, flight number: VQN75G I checked your website with the cancellation fees, but it's not working. Could you please tell me the exact amount? Thank you!

Admin Reply :

For knowing how much of refund you will get, you need to contact the organization which booked the ticket. We do not provide ticketing services.


Posted on 19-Sep-2018
How much amount I ll get as a refund by cancelled a ticket from Visakhapatnam to Bangalore on 23 SEP 2018.i paid 2900/-

Admin Reply :

This is something which only the agency or the airline, from where you booked tickets, will tell.


Posted on 13-Sep-2018
I have booked two tickets in 7800 for AirAsia 14 October at evening 5:30 p.m.i cancelled my two booking before 40 days ago from departure time.but I have got refund amount only 1724 r.s for two is it possible.

Admin Reply :

You have not mentioned the route of travel and whether ticket was booked directly with airline or any agency. 

kul bhushan sehgal

Posted on 13-Sep-2018
pl cancel my ticket from del to banglore on 15-09-2018

Admin Reply :

Please contact the entity which booked ticket for you.


Posted on 22-Aug-2018
May I know if I can rebook my flight on 28 August 2018? my flight schedule supposed to be on 1st September 2018, if not possible ca I refund the amount of ticket from Manila to Tagbilaran?

Admin Reply :

You can always cancel and rebook the flight or change the itinerary. If fare rules allow for refunds after cancellation, these will surely be provided. Please consult your airline ticket office. 


Posted on 17-Aug-2018
My flight is cancelled, what can I do to rebook? I need to be in Manila by tomorrow morning Dear MR. DIAMANTE, your PNR: QMWIKS with flight number Z2-774 CEB-MNL, 17Aug2018 has been cancelled. For inquiries, kindly call +632-722-2742, 6AM-11PM, or check your registered email for more information. And we cannot reach your telephone number

Admin Reply :

You can simply rebook the flight. You can approach the customer service of the airline or their airport office and let them know your issue. 

Ajay Popat

Posted on 15-Aug-2018
Air aisa has cancelled flight D&191 on 2nd sept..all other cariers are ok why is this cancelled and would they pay for alternative carrier to take us to our destination?

Admin Reply :

Please get in touch with the airline to know their response. The airline can carry you on another flight.

Bhavani vikram

Posted on 05-Aug-2018
We need Refund for late check in

Admin Reply :

Please get in touch with the airline for refund matters. 

Arshad Kamil

Posted on 11-Aug-2017
I miss my flight, can i get refund of my tucket

Admin Reply :

REfunds can be claimed. 

Deepkumar Manvar

Posted on 16-Jun-2016
After i booked my ticket with air asia flight for goa to manila they close this route so my flight is cancel due to route problem of air asia so they mail me for full refund but i didnt get my full refund its already 1 months

Admin Reply :

You must take this issue with the agent which booked the flight or the airline, if you booked directly with it. Your money will be refunded. We believe they might have kept it in credit shell and have not released it. This is only an assumption and no confirmation. So, please speak to them and also write email to them in this respect. 


Posted on 27-Jan-2016
What is Airasia criteria for a refund for flight cancellation?

Admin Reply :

You will have to fill an e-form for this purpose. This is available at 


Posted on 02-Dec-2015
what is the status of flights to chennai. my flight is scheduled on sat 5 Dec 6 am

Admin Reply :

Airport at Chennai closed till 12 hrs IST till 6 December, 2015. All flights stand cancelled till that time. 

Sunanda Easwaran

Posted on 14-Aug-2015
I was scheduled to fly Air Asia from Denpasar, Bali, to Bengaluru via Kualalumpur, Malayasia on August 10, 2015. My flight AK 377 was delayed by about 3and a half hours arriving at Denpasar and delayed further by about an hour taking off from there to Kualalumpur. As a result I missed my flight AK 53 from Kualalumpur to Bengaluru. Air Asia put me up at Kualalumpur airport for the night and suggested that I could take an Air Asia flight to Chennai from Kualalumpur, next morning, i.e.,Tuesday, August 11, 2015. They said I could make my way on my own from Chennai to Bengaluru and they would reimburse the expense I would incur. Accordingly, I flew flight AK11 at 6:30 am from Kualalumpur to Chennai on Tuesday morning, and travelled by taxi to Bengaluru from Chennai, incurring an expenditure of Rs. 7,000/-. As agreed upon by Air Asia, I am now submitting this claim for reimbursement of Rs. 7,000/-.

Admin Reply :

All claims shall be submitted to the airline company. We are not a ticketing agency for now and hence can not proceed with any actions in this matter. We can only resolve queries relating to refund arising due to various reasons. Please take up the matter formally with AirAsia.

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