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If AirAsia cancels, terminates, diverts, reschedules, delays or postpones the flight due to circumstances beyond its control, due to safety or due to commercial reasons, the carrier will either carry you on its scheduled flights at the earliest or will retain the sum of fare in your credit for future travel but in this case you must rebook within 3 months.
If you miss a ‘fly-thru’ flight:
Due to delay at point of origin, you get a free move on next available flight which connects you final destination point.
Due to delay of subsequent flight, you can get a free move to next available flight
In both cases, the move is allowed for free only when it falls within the connecting time of AirAsia. If it does not match with the connecting time, then AirAsia does not provide day/night accommodation, surface transfers or storage of baggage.
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Alexis Revilleza
Posted on 13-Jun-2020Admin Reply :
This might not be possible till tickets are cancelled.
Celmar Villar
Posted on 01-Dec-2019Admin Reply :
Yes, it can be askef for from the airline. They will check your credentials but you must be quick to inform them about this.
Kong chin hoong
Posted on 16-Nov-2019Admin Reply :
Travel alert does mean a ban or stoppage of service. So, if airline is still flying and there is no cancellation on part of airline, you can fly. However, if you do not want to fly, then you have to get in touch with the airline for due process of cancellation and getting the refunds.
ooi teik choo
Posted on 06-Jul-2019Admin Reply :
Yes, it will be charged for but the change can be done.
satish rathod
Posted on 06-Jun-2019Admin Reply :
Please use this link to check for contact details: https://support.airasia.com/s/call-center?language=en_GB
Jeyadevan
Posted on 22-May-2019Admin Reply :
You shall give the letter to the airline office in Kuala Lumpur. Check this link for office locations: https://www.airasia.com/my/en/contact-us/sales-office.page
Zeshan
Posted on 10-Dec-2018Admin Reply :
Airline will not mention to third parties the refunds which can be given out. If ticket is booked with an agency, please contact it for this information, else contact the airline if you have booked ticket from it.
glecy kim s
Posted on 30-Sep-2018Admin Reply :
Though the chances of getting refunds are less, you can still pursue it with the airline directly.
Sunil
Posted on 30-Sep-2018Admin Reply :
What is the route and cabin class you are travelling?
Izabella Dima
Posted on 24-Sep-2018Admin Reply :
For knowing how much of refund you will get, you need to contact the organization which booked the ticket. We do not provide ticketing services.
Pravallika
Posted on 19-Sep-2018Admin Reply :
This is something which only the agency or the airline, from where you booked tickets, will tell.
AnupkumarMishra
Posted on 13-Sep-2018Admin Reply :
You have not mentioned the route of travel and whether ticket was booked directly with airline or any agency.
kul bhushan sehgal
Posted on 13-Sep-2018Admin Reply :
Please contact the entity which booked ticket for you.
Jundie
Posted on 22-Aug-2018Admin Reply :
You can always cancel and rebook the flight or change the itinerary. If fare rules allow for refunds after cancellation, these will surely be provided. Please consult your airline ticket office.
juliej
Posted on 17-Aug-2018Admin Reply :
You can simply rebook the flight. You can approach the customer service of the airline or their airport office and let them know your issue.
Ajay Popat
Posted on 15-Aug-2018Admin Reply :
Please get in touch with the airline to know their response. The airline can carry you on another flight.
Bhavani vikram
Posted on 05-Aug-2018Admin Reply :
Please get in touch with the airline for refund matters.
Arshad Kamil
Posted on 11-Aug-2017Admin Reply :
REfunds can be claimed.
Deepkumar Manvar
Posted on 16-Jun-2016Admin Reply :
You must take this issue with the agent which booked the flight or the airline, if you booked directly with it. Your money will be refunded. We believe they might have kept it in credit shell and have not released it. This is only an assumption and no confirmation. So, please speak to them and also write email to them in this respect.
Vanessa
Posted on 27-Jan-2016Admin Reply :
You will have to fill an e-form for this purpose. This is available at http://www.airasia.com/my/en/e-form.page.
shyla
Posted on 02-Dec-2015Admin Reply :
Airport at Chennai closed till 12 hrs IST till 6 December, 2015. All flights stand cancelled till that time.
Sunanda Easwaran
Posted on 14-Aug-2015Admin Reply :
All claims shall be submitted to the airline company. We are not a ticketing agency for now and hence can not proceed with any actions in this matter. We can only resolve queries relating to refund arising due to various reasons. Please take up the matter formally with AirAsia.