Steps in IndiGo Web Check-In Process
1. Visit the airline website and click "Check-In" tab in main navigation menu.
2. Enter PNR no and either Email ID or your Last name
3. Accept Terms and Conditions. These basically ask you to abide by rule of baggage check in, get a printed boarding pass and checking of photo identity cards at airport by airline or security staff. There shall be no problem is ticking the check-box at the end of these T&Cs
4. In this step, you are allowed to either choose seat on your own or allow airline to auto-allocate seat to you. When you have the option to choose your won seat, why not exercise it? You can select the seat of your choice here and then move on to next step after clicking 'Confirm and Continue'. Now, you can click 'Click here to Check-in' button.
5. Get the boarding pass. Get it printed or send it to your email ID.
The web check-in can be be done anytime up to 2 hours before departure of international flights and 1 hour before departure of domestic flights. All those passengers who have booked tickets on website of IndiGo are checked-in automatically. Others can also check-in on the website of IndiGo Airlines (goindigo.in), its mobile application or even on its mobile website (mobile.goindigo.in).
Passengers with only hand baggage can do online check in, get their boarding passes in email/sms, take their print outs and proceed directly for security clearance at the airport.
For passengers having check in baggage, web check in will make sense only when the departure airport has drop off counters. So far, the facility of drop off counters is provided only in select cities, namely Delhi, Mumbai, Hyderabad, Kolkata, Bangalore, Chennai, Kochi, Ahmadabad, and Pune. Travellers can drop their baggage here, get the tags for their bags and proceed directly for security clearance.
If you are boarding from other cities which does not have this facility and are carrying a check in baggage, you will have to be in regular queue.
It is important to carry the printouts of the boarding pass because in its absense, you will again be asked to be in regular queue to get the print.
Web check in is not available on the international flights. IndiGo does not allow certain passengers such as unaccompanied minors, infant and people on wheelchairs to use web-based check in facility because there is need to check their documents and physical state.
Domestic Flights Check-in Timelines: The rules for check-in at the IndiGo Airlines are rather simple. Check-in can happen either at the counter of the airline at the airport or by using kiosks. While a valid photo identification is mandatory as per the list of documents listed below, you might also be asked to show original or signed photocopy of your debit or credit card used for making the payment of the booking.
The airport check-in begins at least 2 hours before the scheduled departure of domestic flight within India and closes 45 minutes before the scheduled departure. For international flights, the check-in reporting time is at least 3 hours before and up to 1 hour 15 minutes before flight departure time. These international flights could be the ones either originating or destined to an international destination.
For Indian nationals, following Documents considered valid photo ID proof:
Voter ID card;
Photo ID issued by a government entity or a reputed private sector organization
School photo ID cards or any other photo ID for children;
Birth certificate, for infants.
For the foreign nationals, a valid passport is considered to be an appropriate ID proof.
In case you are not able to complete the check-in formalities within the stipulated time period, you will be declared as ‘No Show’ and your booking amount would be forfeited. The amount is non-refundable. However, only the Passenger Services Fee (PSF) and User Development Fee (UDF) is refunded and that too when the passengers make a written request for the same.
At Airport (Domestic flights): Open 2 hrs before departure; Closes 45 mints bef. depart
Boarding gate closes 25 mints before depart.
At Airport (International Flights): Open 3 hrs before depart; Closes 75 mints bef. depart.
Boarding gate closes 45 mints before depart
Web Check-in: Can begin any time; Closes 2 hrs before departure of flight in case of international flight and 1 hour before departure in case of domestic flights.
IndiGo requires international passengers to have:
valid travel itinerary
valid travel documents required as per the laws of destination country
If passengers do not carry valid travel documents and, due to this, IndiGo suffers any loss the same would be recovered from them.
Only kiosk check-in is permitted in case of international flights. Web check-in is not allowed. Customers are required to come 3 hours prior to scheduled departure. Check-in closes 1 hour 15 minutes before the scheduled departure.
In case check-in process is not complete within this time framework, the booking will be declared a ‘no-show’ and the booking amount will be forfeited. Only PSF and UDF is refunded upon receiving written request from the customer.
For boarding, the passengers shall be present before 45 minutes of scheduled departure of the gate.
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