Cancellations of bookings on Air Costa shall be made at least 2 hours before departure time and the charges for cancellation are as per following table:
Like other airlines, Air Costa also reserves the right to reschedule, cancel, delay, divert, postpone or terminate the flights when these are reasonably justified as per the circumstances beyond its control, or for reason of safety or for commercial reasons.
If there has been delay, rescheduling or cancellation of the flight after 3 hours of scheduled departure, the passengers have the right to either ask for refund or have the credit for future flight. There is a third option of booking an alternative flight of Air Costa provided there is availability of seats.
In cases where the passenger is flying on connecting flights of the carrier, and when the subsequent part of the flight of Air Costa is cancelled, passenger can either choose either of the following options:
Stay at transit point and be re-booked on alternative Air Costa flight, or
Remain at transit station and seek refund of the part of journey not flown, or
Return to point of origin and receive refund, or credit for future travel or re-book an alternative flight.
In cases of denied boarding, Air Costa will strive to provide full refund or fly passenger on next available flight. As a policy, Air Costa does not overbook its flights but there might be situations when this become unavoidable.