Jet Airways Special Assistance

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(updated: 18-02-2018)

Infant and Child Care:

Children between 2 to 12 years of age are given a special Child Meal which needs to be booked 24 hours before departure. Bassinet seats are also available on international flights for infants weighing 11 kgs or less. These are available only in Economy cabin class. Facility of changing diapers on the table is also provided in one of the washrooms.

Child Restraint Systems (CRS) are mandatory for infants occupying the seats. These shall be of configuration approved by FAA. Jet Airways does not provide CRS and guests have to carry their own systems. 

Expectant Mothers:

The guidelines for expectant mothers vary on domestic and international flights.

On domestic flights within India and to/from Dhaka, Colombo and Kathmandu, following are the special assistance provisions:

• For pregnancy up to 32 weeks, there is no requirement of fit to fly certificate provided there is no prior complication. In case there is some complication or in cases where there has been complicated single pregnancy or multiple pregnancies, then the Fit to Fly certificate is required from Obstetrician and Company Medical Department.
• For pregnancy between 33 to 36 weeks, Fit to Fly certificate is required from treating obstetrician though clearance is not needed from Company Medical Department. However, cases of complicated single pregnancy and multiple pregnancies are not allowed.
• For women in 37 to 38 weeks of pregnancy, cases of uncomplicated single pregnancy are allowed provided Fit To Fly certificate is issued to her by treating obstetrician and is accompanied by a MBBS doctor. Company Medical department clearance is also required in this case.
• Women more than 38 weeks of pregnancy are not allowed on domestic flights.

On other international flights except Dhaka, Kathmandu and Colombo, the following provisions (as distinct from the domestic flights) are attracted:

• Up to 28 weeks, there is no need for any certificate if there is no prior complication.
• From 29 weeks to 35 weeks, uncomplicated single pregnancy cases are accepted but a Fit to Fly certificate from obstetrician is required. In cases of multiple pregnancy and complicate single pregnancy, Fit to Fly certificate from obstetrician and Company Medical Department clearance is needed. However, these cases are allowed till 32 weeks of pregnancy.
• Women after 35 weeks of pregnancy are not allowed to fly on international flights.

Unaccompanied Minors:

Unaccompanied Minor is a person who is of age between 6-12 years (for domestic flights) or 5-12 years (for international flights) and is either traveling alone or with a person or group of persons whose one or more members are less than 18 years of age. Jet Airways takes complete responsibility of the child. The parent or guardian is required to fill a UMNR form providing the information about the person to whom the child shall be handed-over on reaching the destination. For connecting flights on other airlines, the policy of the connecting airline has to be considered. Another important thing to note is that Child Discount is not applicable in cases of UMNR. UMNR are seated at galley where the crew can keep an eye on the minor.

In cases of international travel where there is a need for overnight stay, the UMNR is not accepted but when he/she has to board a connecting flight on Jet or another airline, the parents or guardian is required to nominate a person at the stopover destination to take care of UMNR. If this is not done, UMNR will not be accepted.

Jet Airways will take responsibility of transfer of UMNR on a connecting flight on its own plane on the condition that connecting time is 4 hours or more. However, in case the UMNR has connecting flight on another airline, UMNR will be transferred provided connecting time is less than 4 hours and there is no need to leave the terminal building. However, where exit has to happen at the terminal of airport, there is a need for having some person nominated by parents/guardian to take the UMNR and deliver him/her to the onward aircraft.

Even Young Passengers (falling within the age bracket of 13 -16 years) can be treated as UMNR provided the parents request them to be treated thus.

Charges for UMNR: Rs 1500 or USD 30 are levied travel within India. Rs 3000 or USD 60 are levied on Short Haul international flights (India to SAARC nations + Return trip from Kolkata to Bangkok). USD 100 for rest of the Long-haul flights.

Persons with Disabilities:

Reduced Mobility passengers who require wheelchair for moving about. Charges are not levied if the person can give a certificate towards the necessity of this requirement. Personal wheelchairs and other assistive devices are carried as checked in baggage without the levy of extra charges. Power driven wheelchairs which have wet batteries are not carried on ATR. Dry battery driven assistive devices are permitted. On-board wheelchairs are provided on all airplanes of Jet Airways except B737 and ATR72. 

Persons who want wheelchair assistance shall inform airline at least 48 hours before departure time of flight. In case of boarding at Ex-Europe destinations, this request shall be made at least 36 hours prior to flight departure. 

Passengers who want to use their own wheelchairs are required to have wheelchairs in conformity with standards laid down by Disabled Persons Transport Advisory Committee (DPTAC), UK. 

For the visually, hearing and mentally impaired guests , there is a provision to allow for service animals and/or escorts.

Service dogs and emotional support dogs are allowed to be carried in cabin with the condition that these shall be properly trained, restrained and muzzled. Additionally, you must be carrying a moisture absorbent mat where the dof would be seated. Advance notice of at least 48 hours is required for carrying emotional support animal (not the service dog). MEDIF form and proper documentation from licensed practitioner is required. Guests are required to produce credible evidence that the dog is properly trained, vaccinated and is healthy. 

Pre-boarding service is provided to passengers who are carrying the service dogs or medical instruments or assitive devices. 

Requirement of Safety Assistant for Certain Passengers

a) Stretcher-bound passengers

b) Mentally disabled, who are not able to read or understand or respond to safety guidelines

c) Mobility impaired, who would not be able evacuate themselves in case of an emergency

d) Severe hearing and visual impairment guests, who can not understand or respond to safety instructions or are not able to evacuate themselves in case of an emergency. 

e) Wheelchair bound children of less than 12 years of age.