You can check in at AirAsia online, through web or mobile, or at the counter of the airports. Here are some of the rules pertaining to these different modes of checking in.
For the domestic flights of AirAsia, the check in begins 2 hours before the departure of flight and closes 45 minutes to 1 hour before departure (at KLIA).
For the international flights, check in begins 3 hours before scheduled departure and closes 1 hour prior to departure.
For AirAsia X, check in begins 3 hours before departure of flights and it closes 1 hour prior to departure.
It shall be understood that the counter check in is not a free service from AirAsia and there are charges for the same. A service fee is levied for the same which varies from airport to airport. This fee is not charged when check in is done through web or mobile.
Passengers have to visit checkin.airasia.com for online check in on AirAsia flights.
Web and mobile check-in facility on AirAsia is available 14 days prior to and upto 1 hour before scheduled departure of flights. This is for AK, QZ, FD, PQ, Z2, I5 and DJ flights. For AirAsia X flights D7, XJ, XT this facility is available 14 days prior to and upto 4 hours before scheduled departure.
A maximum of 50 guests can check in at a time through web and 9 through mobile.
Pregnant women, guests with infants, reduced mobility or with special needs, lone fliers below 16 years of age or with a medical condition are advised to follow counter check in. Web or mobile check in is not allowed for them.
Passengers are required to carry print outs of their boarding passes or have the WAP and images enabled phones (if mobile is used).
Passengers are allowed to check-in using kiosks kept at the airport from 14 days and up to 1 hour before scheduled departure of flights.
Self Bag tags are available at different airports where kiosks are kept.
Premium Flex guests are allowed Xpress Boarding and also offered a complimentary choice of seat.
Boarding: Boarding gates close 20 minutes before scheduled departure and passengers are required to be present at the gate at least 60 minutes before departure.