There can be cases of denied boarding, cancellation of flights and flight delays. The airline provides refunds, alternative flight arrangements and compensation in these situations to the passengers as per the rules of DGCA.
In cases where the airline denies boarding to passengers who have checked in on time and where voluntary disembarkment has not been sufficient to accomodate others, it is entitled to provide alternative flight within 1 hour of scheduled departure time. In this scenario, passengers would be entitled to compensation. However, if alternative flight is not provided within 1 hours, airline has to provide compensation as per following rules:
It is the duty of the airline to provide advanced information about flight cancellations to passengers.
Information about flight cancellation shall be given to passenger at least 2 weeks before flight departure time and shall be offered alternative flight or refund of ticket amount.
If the information about flight cancellation is provided within 2 weeks but prior to 24 hours of flight departure time, then alternative flight within 2 hours shall be provided.
If this is not possible, passengers are entitled to following compensation in addition to refunds amount:
Passengers are entitled to proper refreshments and meals and hotel accomodation when it is necessary, when the Indigo flight get delayed in following manner:
Where the passenger is already in-transit and a subsequent part of the flight is cancelled, the customer can do either of the following:
Remain at the transit station and re-book an alternative IndiGo flight at no additional cost for final destination, subject, of course, to availability
Remain at the transit station and accept partial refund for the cancelled part of journey
Return to the point of origin and receive a refund, or re-booking on alternative IndiGo flight at no additional cost or a credit for future travel on IndiGo.
Refunds will be made, upon production of satisfactory proof, to persons who have either paid for the booking or in whose name the booking has been done.
Ticket Cancellation Charges or Change in Time
|Upto 2 hrs before scheduled departure||Rs 3000 or base fare+surcharge per person, whichever is lower|
|0-2 hrs before scheduled departure||"No Show" charges|
|Before 4 hrs of scheduled departure||Rs 3500 or base fare+surcharge per person, whichever is lower|
|0-4 hrs before scheduled departure||"No Show" charges|