| Airlines | Airports |
In case AI cancels a flight, fails to stop at ticketed destination, fails to operate on schedule reasonably, is not able to provide pre-allotted space or causes passenger to miss a connecting flight, the refund amount would be:
a) An amount equal to fare paid if ticket is totally unused; or
b) If ticket has been partly used, one way fare from the point of interruption or difference between paid fare and fare for transportation, whichever is higher.
If the refunds are sought for reasons other than the ones which are described above, refund to be paid for a partly used ticket would be the difference of the fare paid and the applicable fare on that leg of journey for which ticket has been used.
If passenger cancels the tickets, there are charges to be deducted for issue of refunds, reissuance of tickets and for no-show. The following table summarises these charges:
|
Reissuance – Including date change ( All Inclusive) |
Refund ( All Inclusive) |
No-show ( All Inclusive) |
||
|
RBD |
Revised |
Revised |
Revised |
|
|
First Class |
F |
Zero (Up to 1 hr before departure) |
Zero (Up to 1 hr before departure) |
INR 2500 |
|
Business Class |
C |
Zero (Up to 1 hr before departure) |
Zero (Up to 1 hr before departure) |
INR 2500 |
|
D & J |
Zero (Up to 1 hr departure) |
Zero (Up to 1 hr before departure) |
INR 2500 |
|
|
Z |
INR 2500- (Up to 1 hr before departure) |
INR 2500(Up to 1 hr before departure) |
INR 2500 |
|
|
Economy Class |
Y |
Zero (Up to 1 hr before departure) |
Zero (Up to 1 hr before departure) |
INR 2500/- |
|
B, M |
INR 2500/- (Up to 1 hr before departure) |
INR 2500/- (Up to 1 hr before departure) |
INR 2500/- |
|
|
H, K, Q, V,W, G, L & U |
INR 2500/- (Up to 1 hr before departure) |
INR 2500/- (Up to 1 hr before departure) |
Non Ref ( Basic Forfeited) ** |
|
|
Economy Class Apex Fare |
T, S & E |
INR 2500/- (Up to 24 hr before dep). Not Permitted less than 24 hours before departure |
INR 2500/- (Up to 24 hr before departure). Non Refundable (Basic ) forfeited less than 24 hours before departure |
Non Ref ( Basic Forfeited)** |
Fare difference is to be charged in addition to the no-show penalty.
For passengers travelling on RBDs H, K, Q, V,W, G, L, U,T, S & E and those who have reported at airport after the check in counter has closed but before flight departure time, no-show charge can be waived and passenger be rolled over to next flight of Air India on prior authorization by Duty Manager for a charge of Rs 3000.
5% GST on Economy and 12% on Business and First Class travellers would be levied additionally.
Infant tickets do not attract cancellation fee or revalidation charge.
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Manoj saran
Posted on 22-Oct-2022Admin Reply :
If there was an technical issue in the ticket issuance process, the airline shall have responded to your request. We request to approach the airline customer support for this. You can also take to social media resources, facebook/twitter and raise the issue.
Santosh Kumar Baishya
Posted on 17-May-2019Admin Reply :
You will have to get in touch with the airline or the agency which booked the flight. Only that who booked flight will be able to help you in this respect.
Radhika Hari
Posted on 08-May-2019Admin Reply :
Yes, there is a scheme effective 1 May 2019 that the changes or cancellation of tickets will not attract any fee if this is done with 24 hrs of booking and the schedule of flight is at least 7 days after the date of booking.
Nizamudheen
Posted on 11-Oct-2018Admin Reply :
Very little sum, just the taxes, would be refunded back to you.
Arushi
Posted on 28-Aug-2018Admin Reply :
Please contact the airline for refunds, or wherever you booked tickets from. They will tell the exact date.
Rasik Patel
Posted on 23-Aug-2018Admin Reply :
Full refunds are given out when the airline cancels the flight. Since you have cancelled the ticket, cancellation charges would be deducted.
Yadunath Chaudhari
Posted on 13-Aug-2017Admin Reply :
Precisely what amount would be refunded would be told only by the airline or agency where you booked tickets. This information will not be shared with us, since ticket has not been booked with us.
Devinder Kumar
Posted on 26-Jul-2017Admin Reply :
You will get some amount as refund which are taxes, such as psf and udf.
Megha
Posted on 02-Feb-2017Admin Reply :
In general, Air India has a policy of deducting the applicable one way fare of the unused sector, tax applied on used sector and cancellation charges and the balance is refunded. Please refer here http://airindia.in/refund-cancelations-rebooking-faqs.htm#q7
SEKHAR
Posted on 22-Sep-2016Admin Reply :
It will depend on you PNR. Please contact the entity which booked ticket since only it will be able to provide the correct refunded amount details.
Nitin Mehta
Posted on 20-Sep-2016Admin Reply :
We do not provide the cancellation facility. Please seek this assitance from the entity which booked it in the first place.
shahab syed
Posted on 20-May-2016Admin Reply :
If you are travelling economy, check in baggage allowance is 25 kg per person and cabin allowance is 8 kg. Cancellation charges would be deducted.
C Satyanarayana
Posted on 18-Nov-2015Admin Reply :
You will have to tell us the PNR no and other details for us to get you this information, else you can speak to the airline representative. They do not have a declared policy and the cancellations and refund rules differ from one fare class of travel to another. So, your precise information can not be obtained without PNR no or flight details.