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Go First Special Assistance

Unaccompanied Minors

Children below 5 years of age have to be accompanied by an person of more than 18 years of age. If the accompanying passenger is below 18 years of age, they will still be accepted but both will be treated as UNMs.Between 5 to 12 years of age, they are accepted as UNM upon payment of Rs 1500 fee per UNM. There is also a requirement of signing an indemnity bond. Parents and guardians are required to be present at the airport till the time flight has left.


Infants under the age of 2 years shall be seated in accompanying adult’s lap. Infants are charged Rs 525 per infant along with PSF on economy class if they do not occupy seat. No baby car seats or push chairs are allowed inside cabin.


If the nature of disability is such that special assistance is required only while embarking or disembarking from the airplane, then there is no need for medical clearances or insistence on filling special forms. But, GoAir Medical Department clearance is required in case:

a) Customer suffers from contagious or communicable disease.

b) Is likely to develop an adverse medical condition in flight, or

c) he/she would require special assistance or equipment to maintain his/her health on aircraft.

d) there is a possibility of aggravation of medical condition.

Pregnant Women

a) Till completion of 27th week of pregnancy, allowed to fly without requirement of any certificate.

b) From 28th to 36 weeks of pregnancy, A Fit TO Fly Certificate is required.

c) Beyond 37 weeks of pregnancy, are not allowed to fly.

d) After normal delivery, mother and infant can fly after 7 days whereas in caesarian and complicated case, mother and infant can fly after 2 weeks.

Requirement of ‘Fit-To-Fly’ Certificate: This certificate shall be issued within the past 24 hours of flight by the treating allopathy doctor on his/her letterhead bearing registration number. This certificate is required for:

1. If passenger has undergone surgery or suffered major illness in past 15 to 30 days.

2. Any such medical condition which will can cause problem on-board and during flight.

3. Pregnant women having completed 27 weeks of pregnancy.

4. Suffering from contagious or infectious disease.

5. In case there is doubt as to requirement of this certificate.

6. Need emergency life support during flight or on-board.

Ask Your Questions Temporarily Disabled


Posted on 17-Jun-2020
Hi there, My name is Khushboo and I will be 28 week pregnant on the date of my flight which is on 22 Jnue 20. Can fit to fly certificate be 5 days old from the traveling date.

Admin Reply :

We do not think that 5 days old certificate will be deemed valid. Much better to have it 24 hours before.


Posted on 01-Jul-2019
I shall be travelling to Bangalore from Kolkata on 13/07 19 by Go Air with PNR no.J9WWGD. I am aged 69 yrs and suffering from Knee problem. It is difficult for me to walk for a longer distance and also to climb stairs.I shall be thankful if you kindly provide me wheel chair assistance at Kolkata and Bangalore Airports. Thanking you. Rita Bhattacharya

Admin Reply :

Please note that we are not the airline, but an independent website. Please get in touch with the airline customer service for your request. 


Posted on 16-Jun-2019
How to download fit to flight certificate in go air.

Admin Reply :

The proforma is available with the docs. Please approach them.


Posted on 04-Jun-2019
Hi Do you have any assistance provided for sr citizen who is travelling first time in flight and does not speak English ?

Admin Reply :

Please get in touch with the airline and they will surely be able to assist you. We are not the airline and are an independent website.


Posted on 26-May-2019
What is the procedure to have a backup arrangement of Oxygen in the flight for my Mother (Senior Citizen)?

Admin Reply :

If you need any medical assistance for travel, please speak to the airline a few days ahead of your schedule departure time of flight. Please check with the airline about the machine it will allow in cabin and whether the fit to fly certificate would also be required.

Vidya k

Posted on 25-May-2019
I'm now at my 27 week of pregnancy today on May 24. Should I produce a fit to fly certificate to fly on 31 may from Mumbai- Kannur?

Admin Reply :

The time period of pregnancy elapsed is counted from the date of travel. You shall bring a Fit to Fly certificate.


Posted on 13-May-2019
I am on my 29th week of pregnancy. Will you allow me to fly if I produce a 'FIT to FLY' certificate issued by doctor not later than 7 days from travelling date?.

Admin Reply :

We are not spicejet airline. We are an independent website. If you could get this certificate within 24 hours of flight departure time, this will do. 7 days old certificate could make airline officials at airport object to it. This will be an unwarranted hassle. 


Posted on 10-May-2019
Airport assistance for minor kids how to go about? At the time of booking then please advise process

Admin Reply :

The service is only for the Unaccompanied Minors. You are required to be at the airport check in counter and fill out certain forms. You shall also mention the name of person who will take custody of child at arrival airport. The indemnity form is given here: You are not required to leave the airport till the time airplane takes off. 


Pavitra Hegde

Posted on 10-Dec-2018
Hi,right now I have completed 28 weeks of pregnancy and I would be flying on 6 Jan 2019 via go air ,at that time I will be carrying fit to certificate but except the certificate are there any other formalities. Please recommend.

Admin Reply :

Fit to fly certificate is fine. You can also carry the pregnancy progress report alongwith as well. Please check with the local airline office as well for knowing any further docs would be needed or not. 

Manoj Gupta

Posted on 28-Sep-2018
My wife will catch a flight from Lucknow to Hyderabad with my daughter on 30th sept 2018 wide flight no G8 559 pnr O9MF3Q. Since my wife has an injury in her right knee therefore she use wheel chair and braces in knee. I would like to request a wheel chair assistance at Lko and Hyd airport. Please do the needful and confirm me on my email. Manoj Gupta 9838798948. 9425504128.

Admin Reply :

Please note that we are not associated with any airline. Therefore, please get in touch with Goair for any kind of special service you require. 


Posted on 24-Sep-2018
My parents are travelling from Mumbai to Chennai. Need assistance @ Mumbai airport as it is their first flight as well as My mother requires wheel chair due to not able to walk longer distance due to aging. could you reply me for the support and what should i do for the same? Flight no G8 303 on 26th Sep 2018. My name : Veera 9940067589

Admin Reply :

PLease contact the airline directly for wheelchair assistance. As airline requires some advance notification for arranging wheelchairs, it would be good if you call the airline immediately and inform them of the same for both departure and arrival airports.


Posted on 27-Aug-2018
How much cabin luggage is allowed for mother carrying infant?

Admin Reply :

For infant, 1 cabin bag of up to 7 kg allowed free. This is for domestic flights of the airline. 

Harish Sharma

Posted on 16-Aug-2018
I have booked tickets for my old parents from delhi to lko and return. My mother being old needs a wheel chair for boarding and deboarding at both airports. How that can be ensured?

Admin Reply :

You shall ask the airline about your special assistance requirement. Wheelchair would surely be provided or allowed inside.

Abhilasha Varma

Posted on 04-Aug-2018
How to book wheel chair

Admin Reply :

You can contact the airline on customer service service and request for one. 

Anand Kumar

Posted on 31-Jul-2018
Please mail me the ‘Fit-To-Fly’ Certificate Format. Me and My wife are travelling on 10th August, 2018 from Bangalore to Ranchi and she would be 28 weeks pregnant by then. I couldnot find "‘Fit-To-Fly’ Certificate" anywhere in the GoAir website

Admin Reply :

You are right. There is no proforma on their website. However, you can refer to this link of Spicejet Airlines and check the page no 2 in case of Pregnant Mothers. The same can be followed for Goair as well. Please note that you just have to take the proforma content. This doc can be accessed at:  Even your doctor could be having the proforma as this quite common. 

Mahendra Kumar Maniram Sharma

Posted on 14-Aug-2017
I ave booked ticket of Go Air on 22.8.2017 for my senior citizen parents. They are travelling by air 1st time and also alone . I want wheel chair and somebody to attend them at terinal 1D Delhi.Their flight no is G 8 336 and PNR no is 9 HCIZP

Admin Reply :

You need to speak to airline to seek assistance in this respect. 


Posted on 14-Aug-2017
I need to request for wheel chair assistance as i am recovering from an accident. Mt booking ref number is 1807727205942( through Flight number is G8-181. date of Journey is 19th Aug. Please let me know how to go about it. Rohini Sharma- cell no. 9711537246

Admin Reply :

Please contact the airline office for this purpose. 

Pallavi Rashmikant Sanghvi

Posted on 04-Aug-2017
I would like to avail a wheel chair facility. Please refer below my flight details Name : Pallavi Rashmikant Sanghvi Flight - G8-459 PNR - N3VF4C Age - 65 years Kindly please give an email confirmation that I will get a wheel chair facility

Admin Reply :

We are not related any airline. For wheelchair assistance please contact the airline directly and tell them your requirement. It will be provided for sure. 

Deepak Sharma

Posted on 24-Jul-2017
My mother has suffered collar bone fracture on 21 July, will be discharged on 24 July with medical band around fracture place. Will be fly with me on 10 Aug. Does she need medical clearance by air operator , and please tell me what else formalities required. Thank you

Admin Reply :

Yes, she might be requiring this. PLease contact the airline in this respect. 

Isha agarwal

Posted on 23-Jul-2017
I have been calling customer care from past 20 hours in order to avail wheelchair assistance at delhi airport tommorrow. The customer care are too busy that nobody is picking up my phone , i am really disasppointed with your service. Kindly make due arrangements for tommorrow. I am travelling from delhi to ranchi tommorrow at 5:50 P.M

Admin Reply :

We are not the airline. We are an independent entity. You did not book ticket with us. 

saurabh maheshwari

Posted on 16-Jul-2017
HI, I need assistance from GoAir in helping with the check in and boarding, as my wife and my mother is travelling with my two months kid and they have luggage as well with them. So please let me know if there is any process or any Id where I can send their details so that someone can help them. Thanks

Admin Reply :

You just have to speak to the customer service representative of the airline on the number provided on their website for this purpose. 


Posted on 23-Feb-2017

Admin Reply :

Please contact airline directly. 

Akansha Rastogi

Posted on 17-Feb-2017
Hi, My mother is travelling first time from Del to Blr tomorrow.She needs assistance as she don't know anything please guide me how to get that or to whom i should contact. Thanks &Regards Akansha

Admin Reply :

PLease contact the Goair customer service for any type of special assistance that you need. 


Posted on 01-Feb-2017
I m pregnant by 12 weeks and I m flying to Bhubaneswar from Mumbai do I need anything else with fitness certificate

Admin Reply :

You do not even need a fitness certificate if it is a single pregnancy with no complications. Just carry your pregnancy progress report which is usually maintained during this course. 

Ujjwala Dhopte

Posted on 29-Jan-2017
I want to wheelchair for mumbai nagpur flight no G8-142 on 31 st Jan 2017. Pnr no is IND 1JC

Admin Reply :

Please contact the airline in this respect or the agency which booked the tickets for you.


Posted on 08-Nov-2016

Admin Reply :

Please contact airline directly. Sorry for being late in responding. We were facing back-end issues. 

Mamta Sharma

Posted on 05-Oct-2016
Hi, my PNR number is OI6VXI. I require a wheelchair assistance for both ongoing and return flights. Kindly guide me how do I book the same.

Admin Reply :

Please contact the airline customer service for this directly. 

Sudip Jha

Posted on 28-Sep-2016
My parents (Aged 82yrs and 76yrs) are travelling GoAir (G8-150) from Patna to Delhi on 11th Oct 2016. They have problem in walking. I want wheel-chair assistance for both of them at Patna Airport and at Delhi Airport. How can I request and ensure the assistance for them? Pl help.

Admin Reply :

Yes, you will get the assitance at both airports Please contact airline well ahead of their scheduled travel time. 


Posted on 30-Aug-2016
My mother uses a portable oxygen machine, she is traveling from Chandigarh to Mumbai. Does she need Any special clearance/ approval to carry this onboard?

Admin Reply :

You shall make a request for carrying POC, approved by FAA, at least 48 hrs before flight. Please contact the airline since there are some limitation on seating of passengers requiring POCs.

Neena Kspoor

Posted on 09-Aug-2016
I need special assistence for my mother. she is travelling from Lucknow to Delhi and Lucknow her seats are booked where should i contact pl let me know

Admin Reply :

PLease speak directly to the airline customer care at 

  • 092 - 2322 - 2111/020 - 2566 - 2111

Iyer Narayan Venkatraman

Posted on 06-Aug-2016
We, my wife Mrs. Lata Venkatraman Iyer & myself are flying by Go Air on 10th of Aug to Kochi from Mumbai. Her wrist has been fractured and I would like to have wheel chair assistance for her. Our flight number is G8-336 and the departure time is 5.10 PM. Our PNR/Tkt no. is Y8UBC7. Awaiting your reply. Regards I. N. Venkatraman

Admin Reply :

Sir, you need to get in touch with the airline directly for this purpose. Assistance will be provided at the airport  but there is a need to inform the airline beforehand. 

payel chetri

Posted on 19-Jun-2016
Hi. I did call the go air customer service they said we can carry the walker. I hope they understood wat i meant. Yes all documents are do get the format for fit to fly certificate. Go air doesnot have that in their website. Please let me know

Admin Reply :

Please check whether these can be used. Remove the names of airlines and use Goair instead. 

Proforma for Fit to Fly is also available with doctors. Please ask them for airline travel 

payel chetri

Posted on 18-Jun-2016
Hi My dad has undergone pelvic surgery on 26th april 2016.he can walk with the help of walker on one leg ,for few more weeks he is asked not to give stress on the other leg.he can sit upright. Go to washroom with the help of walker.i will need wheel chair assistances which i have already informed about.i have already booked his tickets for 29th june. Do i still need to carry fit to fly certificate and r we allowed to carry his walker.please reply asap

Admin Reply :

You must inform the airline about the need to carry walker. We are of opinion that it shall be allowed on medical reasons. We believe it would be in your interest if you carry fit-to-fly certificate. You might also be required to produce relevant documents which state that he has undergone surgery. Airline will inform you about these documents as well. 

Denise Davis

Posted on 11-May-2016
I am just now 29 weeks pregnant and got a fit to fly certificate yesterday from my doctor. We will be flying from Ahmedabad to Mumbai Thursday (so 48 hours after certificate written). Will that be okay or do I need my doctor to write another letter? Thank you, Denise

Admin Reply :

That is fine. 

tashi gonbo

Posted on 09-Feb-2016
I m belong to leh and all routes are closed during winter till April or may. My wife\'s delivery date is nearer. I already booked ticket in goair from Delhi to leh. So my question is, can she travel in goair during pragnancy? because there is no other way to stay here to done delivery, we have to go to Leh. And what to do if not?

Admin Reply :

We have to know what would be the week of pregnancy on the flight day. You can visit the link at to read details of GoAir Pregnant Women carriage policy. 


Posted on 08-Aug-2015
Respected Goair Authorities, my father has undergone a surgery in right leg one month before, now for better trearment we are travelling to delhi from srinagar, we have allready booked the tickets in goair airways, unfortunately my father cant move so he needs the assistance of a wheelchair ,so we request yourgood self to guide us what to next.

Admin Reply :

We are only an informative website. You are requested to contact the GoAir call centre at 092 - 2322 - 2111 / 020 - 2566 - 2111 and tell them about the requirement. 

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