Ryanair Special Assistance

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There are certain well defined special service categories of Ryanair which can be pre-booked by passengers requiring certain types of special assistance. This pre-booking is allowed only in its website and up to 48 hours before the flight.  From 48 hours to 12 hours before the flight, this can be done using the Special Assistance Line. Another requirement is for the passengers to be present at the desk of Ryanair at least 1 hour 40 minutes before the flight.

Disabled or reduced mobility

Special attention is paid to ensure that the disabled or people with reduced mobility are seated where there is no hampering of access to emergency exit gates or equipment.

When the people with reduced mobility have to carry assistance dogs with them, there are two types of services provided by Ryanair.  These are BDGR and PETC. BDGR assistance is for those disabled who need walker assistance from airport to aircraft seat and vice versa. PETC is for those who do not need any such service at the airport. Besides, these two types of assistance that are applicable if you are traveling with a guide-dog, there are also two more kinds of assistance for people such as WCHC and WCHS. WCHC assistance refers to the one where passenger has to be lifted on/off the aircraft cabin and also between aircraft and airport during arrivals and departures. WCHS refers to assistance required for moving up or down the aircraft steps.

Wheelchairs are also provided on-board the aircraft. Crew assists the passengers with reduced mobility to only get till the toilet door. In no case are they expected to assist passengers in getting up/seating on seats or to move inside/get off from their toilets seats. Toilets are fitted with the grip bar to enable passengers to use toilets on their own.

Intellectually disabled people can also avail of the special services of Ryanair. DPNA is meant for people who can understand the safety instructions and the assistance is needed by them for moving to the boarding gate.

Blind passengers who need a walker for moving through the aircraft upto the seat are covered under the category of BLND.

Infants and Children

New born babies of upto 7 days of age are not allowed to travel in Ryanair flights. From 8th day and up to 23 months (means before reaching the age of 2 years), infant are allowed to travel accompanied by an adult of more than 16 years of age. Even if the baby reaches 2 years of age during the return trip on Ryanair, there is a need to book the adult fare for the child.

For infants of more than 1 years of age (less than 23 months) there is a provision for providing the Amsafes CARES child restraint whose weight limit would be 10-20 kgs. If a separate seat has been booked for the infant under Amsafes CARES child restraint, there is a provision for providing free cabin baggage of 10 kgs along with a small cabin bag. However, the booking of this types has to be made by calling the call centre of Ryanair and informing them of the Amsafes CARES child restraint as well.  You can also bring a car seat on board so long it has been approved for aircraft use.

Unaccompanied minors under the age of 16 years are not allowed to fly alone. It also does not provide the escort services as some of the other airlines do.

Guide Dogs

There are different regulations pertaining to traveling with dogs or pets. These depend on the routes or countries of travel. While these are allowed on all domestic and intra EU/EEA flights of the carrier, these are not allowed on flights to/from Morocco. For carrying pets on all EU/EEA flights, there is a need to carry the Pet Passport or official Veterinary Certificate.

The guides dogs have to be properly trained, muzzled and restrained. Further, there is a need to seat the pet near the foot of the passenger. It is also important to inform the carrier while making the booking about the carriage of pets. Since only 4 guide dogs per flight are permitted, you might need to know whether the flight you are flying will be able to accommodate the pet or not.

Pregnant Women

The pregnant women can also travel on the Ryanair flights. In case of uncomplicated pregnancy there is no need to carry a ‘fit-to-fly’ certificate if the pregnancy has not yet moved into the 28th week. Once it enters the 28th week, there is a need to carry this certificate issued from the doctor or the midwife and present the same at the bag drop desk or the boarding gate. This certificate shall not be of more than 2 weeks later date than the flight date. The format of certificate is available on the carrier website (please ask us if you are not able to locate it).

For uncomplicated single pregnancy, you can not fly on Ryanair beyond the end of 36th week of pregnancy. And, if yours is the case of multiple pregnancies, then you can not travel beyond end of 32nd week.

Post-pregnancy, mothers are allowed to fly after 48 hours if there has been no surgery or complications. However, if there has been a surgery, there is a need to get approval of travel from the doctors and the time period after which she can fly is 10 days from pregnancy.

Wheelchair-bound

If you are use electric wheelchair or mobility scooter for moving around, then there is a need to ensure that:

1. wheelchairs use dry/gel cell only.

2. When collapsed, the dimensions do not exceed 81 cms height, 119 cms width and 119 cms depth.

3. battery power is deactivated, terminals removed and protected from short circuiting.

Wheelchairs of passengers are not allowed inside the cabin. Rather, there are on-board wheelchairs for use of passengers who are mobility restricted.