Passengers requiring special assistance are required to contact the carrier and inform about their special travel needs days in advance of their travel date so that they can know what are the prerequisites and allowing the carrier necessary time to make arrangements.
Malaysia Airlines contact number is 1300 88 3000 (within Malaysia) or (+603 7843 3000) if you are overseas.
If you are pregnant and want to fly Malaysia airlines, then you have to carry the Fit to Fly certificate from your treating doctor on the letterhead, stating the duration of pregnancy. It shall also mention if there are any risk factors associated with your pregnancy. However, the expectant mothers would not be allowed to fly after 32 weeks of pregnancy (case of multiple pregnancies) both on domestic and international flights. If the pregnancy is single, then they would not be allowed to fly after 36 weeks of pregnancy in domestic sector and 35 weeks in case of international flights.
Walking and Sight Disabilities
People with walking and sight disabilities have to present their OKU cards before making a reservation and by doing so they are also entitled to rebates on flights within Malaysia.
Passengers requiring wheelchair assistance are required to make booking at least 48 hours before travel so that the airline can ensure wheelchair on the plane.
People who are traveling on stretchers shall always be accompanied by qualified medical person and/or a person who will be able to take care of passenger’s toilet needs. More information is available on call.
Patients suffering from Diabetes are required to have supplies of insulin and needles in their hand baggage. However, an authorization from the doctor stating that you are insulin dependent has to be produced.
Malaysia Airlines describes an ‘incapacitated’ person as one who because of their physical, mental and medical condition need assistance which a normal person does not need. These incapacities might be stable (of permanent nature) or temporary in nature. Some of these cases might not need a prior medical clearance while some others might need clearance of Medical Services Department. The rules of carriage of these people can be known by calling the carrier office. However, the following type of people do need this MSD certification:
a. Those who are suffering from actively contagious and communicable disease.
b. Those who are likely to develop unusual behaviors or physical conditions that create problems or discomfort for other passengers.
c. Those who might cause the flight to change schedule or diversion or unscheduled landing.
d. Those in need of medical assistance or equipment during flight.
e. Those whose medical condition is aggravated during flight.
Unaccompanied Minor, also called by the name of Unaccompanied Young Passenger (UYP) by the airline, is a child who has reached 5th but not the 15th birthday and is not accompanied by either his parents, guardian or any person above 18 years of age.
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