| Airlines | Airports |
Passengers requiring special assistance are required to contact the carrier and inform about their special travel needs days in advance of their travel date so that they can know what are the prerequisites and allowing the carrier necessary time to make arrangements.
Malaysia Airlines contact number is 1300 88 3000 (within Malaysia) or (+603 7843 3000) if you are overseas.
Pregnant Women
If you are pregnant and want to fly Malaysia airlines, then you have to carry the Fit to Fly certificate from your treating doctor on the letterhead, stating the duration of pregnancy. It shall also mention if there are any risk factors associated with your pregnancy. However, the expectant mothers would not be allowed to fly after 32 weeks of pregnancy (case of multiple pregnancies) both on domestic and international flights. If the pregnancy is single, then they would not be allowed to fly after 36 weeks of pregnancy in domestic sector and 35 weeks in case of international flights.
Walking and Sight Disabilities
People with walking and sight disabilities have to present their OKU cards before making a reservation and by doing so they are also entitled to rebates on flights within Malaysia.
Passengers requiring wheelchair assistance are required to make booking at least 48 hours before travel so that the airline can ensure wheelchair on the plane.
Stretcher cases
People who are traveling on stretchers shall always be accompanied by qualified medical person and/or a person who will be able to take care of passenger’s toilet needs. More information is available on call.
Diabetics
Patients suffering from Diabetes are required to have supplies of insulin and needles in their hand baggage. However, an authorization from the doctor stating that you are insulin dependent has to be produced.
Incapacitated Passengers
Malaysia Airlines describes an ‘incapacitated’ person as one who because of their physical, mental and medical condition need assistance which a normal person does not need. These incapacities might be stable (of permanent nature) or temporary in nature. Some of these cases might not need a prior medical clearance while some others might need clearance of Medical Services Department. The rules of carriage of these people can be known by calling the carrier office. However, the following type of people do need this MSD certification:
a. Those who are suffering from actively contagious and communicable disease.
b. Those who are likely to develop unusual behaviors or physical conditions that create problems or discomfort for other passengers.
c. Those who might cause the flight to change schedule or diversion or unscheduled landing.
d. Those in need of medical assistance or equipment during flight.
e. Those whose medical condition is aggravated during flight.
Unaccompanied Minors
Unaccompanied Minor, also called by the name of Unaccompanied Young Passenger (UYP) by the airline, is a child who has reached 5th but not the 15th birthday and is not accompanied by either his parents, guardian or any person above 18 years of age.
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Aruna Devnani
Posted on 09-Aug-2023Admin Reply :
Yes, you can take your own chair in flight. You need to inform airline in advance and they will tell what all documents are needed, if any.
Miriam Manatse
Posted on 14-Jul-2023Admin Reply :
Yes, women with single pregnancy are allowed till 36th week. Please note that we are not the airlines, we are an independent website.
Vijay lunkad
Posted on 10-Jul-2023Admin Reply :
Vijay lunkad
Posted on 10-Jul-2023Admin Reply :
Chanchal
Posted on 21-Jun-2023Admin Reply :
Poovarasi Thennarasu
Posted on 08-Nov-2019Admin Reply :
You query is not clear to us. What is the meaning of OKU?
Meena
Posted on 05-Nov-2019Admin Reply :
No assistance is provided by any airline for taking care of or carrying luggage of a passenger. Baggage is a sensitive matter which the passenger is resposible for. With respect to filling forms, please check that with the airline local office.
Sarah Naylor
Posted on 03-Jul-2019Admin Reply :
You can seek a paid service of Unaccompanied Minor from the airline. This service ensures that one of the airline staff member is able to take the child custody from airport from you and then gives the child's custody to the designated person at the arrival airport. please check the details of this service with the airline.
Sathish
Posted on 19-May-2019Admin Reply :
There is no service as such by airline which can take care of kids accompanying a passenger. This is only for the unaccompanies minors.
Santosh Prasad Sah
Posted on 29-Dec-2018Admin Reply :
PLease note that we are not the airline and are an independent website. The airline does provide assistance and you need to contact the airline in this respect directly.
rammohan s
Posted on 25-Aug-2018Admin Reply :
For any kind of special assitance, you will have to approach the airline itself. Please contact the airline immediately and tell them the service you require and from which all destinations.
chnni
Posted on 12-Aug-2017Admin Reply :
You simply need to contact their customer service at the time of booking tickets or a few days before the flight.
Via Ngandani
Posted on 23-Feb-2017Admin Reply :
Customer care centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia). If you are from different country please use this link to find the nearest Malaysia Airline contact centre: http://www.malaysiaairlines.com/in/en/contact.html
Shishir
Posted on 20-Feb-2017Admin Reply :
Airline will be able to accomodate your request. You can speak to the airline directly for this. Every plane has a different seating plan. So, the airline people would be able to guide you better on this.
Trudy
Posted on 18-Feb-2017Admin Reply :
That shall not be a problem.
Shihara
Posted on 31-Jan-2017Admin Reply :
Airlines generally help passengers in this respect but your parents need to ask someone related to airlines with their queries. Please contact the airline local office for further details in this respect.
Tarana Munmun
Posted on 16-Oct-2016Admin Reply :
In this respect, please speak to the airline directly to know what are the detailed procedures for providing wheelchair assistance, In our knowledge, while wheelchair assistance would be provided, it might not be possible to provide any special service of personal nature such as handling of baggage.
niki
Posted on 15-Oct-2016Admin Reply :
You can certainly book a wheelchair and make this special request to the airline directly.
janelle
Posted on 29-Sep-2016Admin Reply :
It would be good if you could bring this from the doctor. It shall not be issued too long before the flight.
Swamini Prajnanananda Saraswati
Posted on 17-Sep-2016Admin Reply :
PLease speak to the airline directly or the agent who booked your ticket.
Swamini Prajnanananda Saraswati
Posted on 16-Sep-2016Admin Reply :
You can seek the assitance directly from airline by contacting them on phone and providing your PNR number.
Vrinda Mudbidri
Posted on 27-Aug-2016Admin Reply :
It will be allowed for free. Generally, airlines do provide wheelchair assistance on-ground and in flight. You can contact the local office of Malaysian for this purpose.
Vasantha palanisamy
Posted on 25-Aug-2016Admin Reply :
You need to call their customer service number.
Lydia Sundra
Posted on 22-Aug-2016Admin Reply :
In case there is a need for wheelchair assitance both on-ground and in-flight, please speak to the airline customer service.
Ten
Posted on 17-Aug-2016Admin Reply :
You shall seek the Porter service from the airport. This type of assistance is provided by airport authorities, not the airlines. Airlines provided this type of service for the unaccompanied minors.
Niki
Posted on 13-Aug-2016Admin Reply :
This will be provided by the airline at the airport. You are requested to inform the airline at least 48 hrs before departure of flight.
CHONG Nyuk THAI
Posted on 10-Aug-2016Admin Reply :
Does she understand Arabic? If language is a problem, it is good for her to fly with some assistant. However, you shall speak to the local office of Emirates for this problem.
Andy Doorbar
Posted on 05-Aug-2016Admin Reply :
You will get the wheelchair assistance from the airline. You will have to tell them before travel date and preferably at the time of ticket booking.
Sarvesh
Posted on 25-Jul-2016Admin Reply :
Sarvesh
Posted on 25-Jul-2016Admin Reply :
No. It has to be carried in check-in baggage.
Joseph Elul
Posted on 25-Jul-2016Admin Reply :
Unaccompanied minors are allowed same allowance as adults. Only infants (children less than 2 years of age) have different allowances which depend on route of travel.
Tarja Pitkänen
Posted on 19-Jun-2016Admin Reply :
You will have to speak to the airline directly through its call centre for any assistance that you need. Wheelchair shall be collapsible.
Rhythm Vasisht
Posted on 26-Feb-2016Admin Reply :
We are not related to airline companies in any way and provide information only. For special assistance requests, please contact airline telephone number + 91 11 415 12121 of Delhi airport.
Usha
Posted on 06-Sep-2015Admin Reply :
For any special assistance, you shall contact the airline or the agent who booked your ticket directly.
Within Malaysia
1 300 88 3000
Outside Malaysia
+603 7843 3000 (long distance call charges apply)
Siti Bayzura Binti Muhammad
Posted on 13-Aug-2015Admin Reply :
Airlines do provide assistance in helping and guiding people at the airport to show them the way about procedures. These can provide you with the required materialistic assistance you need. However, it can not be expected of them to handle or carry the baggage for passengers.