Like any other airline, Etihad also offers special assistance to people in special conditions. Whether children, expectant mothers or people with certain medical conditions, Etihad extends on-ground and on-board assistance to enable them to travel comfortably.
Children: Infants are children below 2 years of age. Infants are required to be seated in the laps of adults accompanying them. However, the children of more than 2 years of age are required to have separate seat. For every child who is in age group of 6 months to 3 years and needs to be seated in a separate chair, there are special requirements of design and quality standards to be met. These standards vary from country to country.
Unaccompanied Minors: Children from age of 5 and up to 12 years, when travelling alone, are called unaccompanied minors. Above the age of 12 years and below 16 years, they are called Young Passengers. Even they can avail of the UM services if asked by their parents or guardians. It is important to note that the UM service needs to be availed at least a week before scheduled travel by contacting nearest Etihad office and completing the required documentation.
Expectant Mothers: Women who are expected to have single or multiple children are allowed to travel without the Medical certificate during up to 28 weeks of pregnancy.
From 29th week and up to end of 32nd week (for multiple pregnancies) and 36th week (for single pregnancy), Medical certificate from mid-wife or doctors is required which shall state her fitness for travel, approximate due date of delivery and the number of weeks for which she is pregnant. The certificate shall be issued within the immediately preceding 7 days of travel date and shall state that you are fit to fly. It shall be duly stamped, signed and issued by doctor or attending midwife. Thereafter, pregnant women are not accepted for travel on Etihad Airways.
Visually Impaired: The permanently blind passengers are not required to have medical clearance except when they are travelling in groups. Temporarily blind passengers do need medical clearances through the MEDIF.
Visually impaired people are allowed to carry their service dogs inside the cabin provided they are properly trained, restrained and muzzled. These dogs have to be seated on a moisture absorbent mat which is to be carried inside the aircraft.
You need to inform about your special requirements during the time of making the reservations. For carrying dog inside cabin, you are required to inform about it at least 48 hours before flight time.
Prior Medical Clearance requirements
There is a need for people in following special conditions to get prior medical clearances. These are:
a. contagious or communicable disease;
b. if passenger is likely to be a hazard for other passengers or flight due to his special condition
c. passenger is not able to care for himself
d. passenger has unstable medical condition
e. travelling with a prematurely born infant
f. passenger need oxygen, injectable medicines and other such equipment in the flight.
g. requiring a stretcher.
Personal Care Attendant is required when passenger is not capable of feeding or administering medicines by self and/or are not able to use lavatory on their own.
Personal Safety Attendant is needed along with passenger when the latter is on stretcher, is mentally disabled and has severe mobility, visual or hearing problems.