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Airlines

SpiceJet Refunds

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Domestic Flights: If you effect changes or cancel tickets 2 hours prior to scheduled departure or fail to check-in prior to 45 minutes from scheduled departure time, then there will be forfeiture of fare.

Ticket cancellation or changes in booking will attract an additional fee of Rs 2250 per passenger per sector. This will be in addition to the difference in fare which the customer will have to pay in case there is a difference in fares.

Connecting Flights: Delay or cancellation of a flight at point or origin which has led to a missed connection at point of transit, passenger has three options:

a. Get a refund

b. Credit Shell for future use

c. Book again at alternative Spicejet flight without incurring costs, provided seats are available.

In case the delay and cancellation of flight happens at point of transit, then there is one choice only. This is of getting an alternative Spicejet flight.

Case of Denied Boarding: In cases where Spicejet flight get overbooked due to unavoidable conditions, boarding will be denied against their will and besides the refund of their ticket amounts, they will also be entitled to additional compensation which is mentioned in the ‘ Case of Flight Cancellation’ below:

Case of Flight Cancellation: At first, it is important to know that compensation is paid in addition to the refund of tickets. As per the policy, Spicejet shall inform passenger about cancellation of flight at least 3 hours prior to scheduled departure of flight either through a telephone call or SMS. For this to happen, it is important that the passenger provides correct and working mobile number. The amount to be given by Spicejet as compensation will be:

a. Rs 2000, 3000, 4000 or ticket values, whichever is less, respectively for flights having block time of up to and including 1 hour, more than 1 hour but up to 2 hours and more than 2 hours. and,

b. refund the ticket value if passengers do not want to have alternative arrangements, and,

c. provide reasonable refreshments

No refunds would be provided in case the passengers provide incorrect telephone numbers or adequate contact information or when information about cancellation has been provided 3 hours before scheduled departure or when it happens due to circumstances beyond the control of airlines or passengers do not accept alternative travel arrangements made by the airline.

Case of Flight Delays: If Spicejet expects delays in flights as given below, it shall provide proper refreshments to the passengers.

a. For flights having block time of up to 2.5 hours, delay of 2 hours or more from scheduled departure.

b. For flights having block time of more than 2.5 hours and up to 5 hours, delay of 3 hours or more from scheduled departure time.

c. For flights having block time of more than 5 hours, delay of 4 hours or more from scheduled departure time.

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International Flights: Spicejet international ticket cancellation or modification in intinerary shall be done at least 4 hours before departure of flight. The charges for flight cancellation and change is Rs 2500 per person per sector. Cancellation or changes done within 4 hours or failing to check-in before 60 minutes minimum (75 mints in case of Dubai) would result in forfeiture of amount. 

The balance amount would be transferred to the credit shell which can be used in future on Spicejet airplanes even if one passenger from the original PNR is travelling.In case of change of flight, the difference between the current and the original fares shall either be put in the credit shell (if net balance is to be paid by airline) or be paid (if net balance is to be paid by passenger).

Ask Your Questions Temporarily disabled

Ajay kulkarni

Posted on 01-Mar-2017
I have booked a ticket for 8/04/17 from Pune to Delhi and want to cancel the same ticket. What is the refund amount I will get back

Admin Reply :

Please get in touch with whoever booked ticket. Only that person or entity would be able to tell you the exact amount of refunds that you will get back. 

Dr. Ashwini Kumar Bohra

Posted on 15-Feb-2017
I cancelled my booking (PNR Number E3LNJIO) for DELHI HYDERABAD flight No. SG 131 on 25/11/2016. The refund has not been credited to my credit card account till date. How do I make the SPICE JET airlines expedite the refund? Dr. A. K. Bohra. Ph: 9810978884

Admin Reply :

It must have been retained in credit shell, an online wallet system. Please ask its release from shell into your account. 

parvathybalasubramaniam iyer

Posted on 15-Feb-2017
what is the rule for no show passenger

Admin Reply :

Entire amount except for some government charges would be forfeited. 

Diviya Kkalapura

Posted on 15-Feb-2017
Hi Team, I have cancelled two ticket back in Jan'17 however I haven't received any refund amount in my account. Can you please check the status of this two cancelled PNR to confirm what going on with the refund. PNR: XDFJRN PNR : I3RF6V Regards, Diviya Kalapura

Admin Reply :

We are in no position to check status since airline would not part with this information to us. Therefore, please contact airline. There are good chances that the refundable amount has been kept in credit shell. This can be released on making a request. 

santosh satyani

Posted on 11-Feb-2017
I m book tickets 14 feb dubai to jaipur and I want to cancel the tickets so how much they deticed thanks

venkatasastry jonnavithula

Posted on 10-Feb-2017
refund of cancelled ticket PNR-E7FSRM status and what is the refund amount when can i get the same to my account credited

Admin Reply :

PLease contact the airline in this respect. 

pramod mhetre

Posted on 10-Feb-2017
If I personally canceled the booking for seven days before depart time how much percent I will get the refund from the fair of pune to delhi?

Admin Reply :

Airlines do not part with refunds information to third parties, so we will not be informed. But, rs 2250 ticket cancellation charge would be levied. 

Tenzin Wangchuk

Posted on 09-Feb-2017
Can you plz tell me how to change the flight timing as i mistakenly selected 1.00AM from delhi to Bangalore... where i thought it afternoon one but later on i know that it midnight flight.. so can you plz tell me what to do.. get refund or can you change it to 6.05 am in morning.... because my flight date is on 9 March 2017 ... almost after month..... and if i cancelled how much i ll get refund.. thank you and my PNR NBWPSQ

Admin Reply :

You can change the flight by visiting Manage My Booking section in the booking engine on website of Spicejet. 

naveen mittal

Posted on 07-Feb-2017
WHAT IS THE PROCEDURE WHEN MY FLIGHT IS CANCELL AND I M NOT TRAVELL

Admin Reply :

You will get the refunds.

Vaishali Patil

Posted on 06-Feb-2017
What is the procedure to ask for the refund of amount in the credit shell? Secondly there is no identity for out credit shell amount?

Admin Reply :

You will have to call the airline and seek its transfer to your account.

mamta fatnani

Posted on 03-Feb-2017
I did two tickets together from jaipur to dubai on 14 feb 2017 in spice jet flight.tickets done bye Dubai .payment given from Dubai credit cards.now I want to cancel one ticket ,how much charge wl be cut of cancelation

Admin Reply :

There is a ticket cancellation charge of Rs2500 but how much will be refunded back to you will be correctly told only by the entity which booked tickets, whether agents or airlines. 

Gajendra singh

Posted on 29-Jan-2017
On 30th January spicejet flight delhi to srinagar. .11.00am .can cancel this flight to looking bed whether? Plz reply soon. ..

Admin Reply :

PLease contact the agent which booked your tickets in this respect.

Pag

Posted on 23-Jan-2017
We would like to cancel our SpiceJet ticket on Wed from GOA to COK & rebook GOA-DEL (Air India) What are the charges for this & can it be done? Thanks!

Admin Reply :

Please do so at your own end or seek help from ticketing agency which booked tickets. 

Sunish

Posted on 11-Nov-2016
I had booked 2 tickets from BOM to IXE for the flight scheduled on 6th December. Today, we got an SMS saying the flight departure time is changed from 12:15 to 08:20. This change is not convenient for me. Please advise the refund policy in this case.

Admin Reply :

You can cancel the flight and seek refunds of the ticket. 

Arif Usman

Posted on 08-Nov-2016
I have got the booking with PNR number GC6D8K, from Srinagar to Delhi. But since the condition in Srinagar is not good right now and it comes under curfew zone, so I want to cancel my booking with full refund. Will I get full refund after cancellation?

Admin Reply :

Refunds will depend on nature of ticket booked. We are not able to retrieve information with this PNR no. Please be in touch with the entity which booked your ticket. 

Rohit Pol

Posted on 07-Nov-2016
I have booked tickets on 08/10/2016 for two passengers (Me and My wife) from Pune to Goa and return on 3rd week of November, however due to medical conditions My wife was admitted to the Hospital and now doctors have advised not to travel for 2-3 weeks. I had to cancel the Vacation. Is there any way that i can get refund of flight tickets and wave off the Cancellation Charges on Medical ground? Can the Airline give me credit note of the amount instead of cancellation?

Admin Reply :

Cancellation charges can not be waived off. These have to be deducted from refunds. If you booked tickets through any agency, then please contact it for refunds. Else, pursue with the airline by writing a formal email or calling their customer service. 

Bapandas

Posted on 05-Nov-2016
How many Minimum n maximum amount of flights ticket cancellation charges

Admin Reply :

Rs 2250 or ticket amount, whichever is lowed, would be deducted. 

bharat benraj

Posted on 05-Nov-2016
I've cancelled my order after 2hours of confirmation. But I didn't get my refund.what is the time taken to refund??? My confirmation no is e96u9t.

Admin Reply :

7-10 days is the normal time period to get refunds.

RAKESH PARGI

Posted on 05-Nov-2016
I have cancel my flight ticket on 27 OCT 2016 from delhi to udaipur, sill i am waitng from refund status . The airline doesnt provide me any informatiin regarding the same. Jst got the mail on the same time cancellation that " your ticket is cancel ". Waiting for your promt reply

Admin Reply :

You shall make a formal request for refunds. If it has been transferred to the credit shell, it shall be asked to be released to your account.

Vargheese

Posted on 03-Nov-2016
I booked a ticket with ID 16101319458 in flight no. SG-123 from New Delhi to Hyderabad on 01 November 2016. Due to a difference in name of the third passenger that ticket had to be cancelled and a fresh ticket had to be taken. A cancellation number -- W8973Z --was given for refund of money. How do I get a refund for the same. Which site is to be used for cancellation? Please help. Thank you.

Admin Reply :

Whosoever booked the tickets, shall be approached for refunds as well. So, if it was airline, please ask airline to do the same. 

Sanjay bhavsar

Posted on 03-Nov-2016
In case we have to cancel booking on sudden health issues ,may be few hours before the schedule , what refund will be available pl reply in detail refund rules ,

Admin Reply :

Rs 2250 is ticket cancellation fee which is charged for domestic sector. 

Harika penmetsa

Posted on 31-Oct-2016
I had booked a flight ticket for spice jet from vizag to hyderabad on 10 th November 16 flight sg 468 departing at 4:45pm and my pnr is D3zqgy due to unexpected conditions I need to cancel my flight ticket so I want to know whether my money was refundable or not so please try to know

Admin Reply :

You will have to contact the person or entity which booked the ticket. 

Srikanth R Narravula

Posted on 28-Oct-2016
Greetings, Today morning, my flight got canceled due to operational reasons. My PNR number is IGZ1UR, and my email: nsri1985@gmail.com. At that time, I had to book another flight. Let me know when the amount will be refunded. Regards, Srikanth

Admin Reply :

Generally it takes 7-10 days. If you do not get within this time, please get in touch with the airline or the agency which booked tickets. 

Rajinder Kumar Kahol

Posted on 26-Oct-2016
I have booked a flight from Delhi to kolkata on 24 th Sep,2016 but by mistake i cancelled it.At present i do not have P N R no on any thing.Please guide me how to get my refund.

Admin Reply :

You need to contact the airline or the agency which booked ticket. 

Indira Pillai

Posted on 25-Oct-2016
I had boarded on Spicejet flight from Pune to Delhi and from Delhi to Bagdogra on 12.10.2016 but my flight had been diverted to Guwahati instead of Bagdogra due to bad weather. I had to come back to Siliguri by train from Guwahati on my own expense. I had been assured that m flight charge would be refunded back in my account but the same has not been credited in my account till date. The authories at Guwahati airport had even given me a receipt for the refund of the amount. Kindly do the needful and help me to get back my money.

Admin Reply :

It might have been kept in credit shell. So, please speak to airline to get the money released back to your account. Since we are not related to any airline, you are required to speak directly to airline or whosoever booked ticket for you in this respect. 

arun kumar rai

Posted on 24-Oct-2016
Tickets cancellation fee to over stay

Admin Reply :

Rs 2250 would be levied. 

mukesh kumar jha

Posted on 20-Oct-2016
I HAVE CANCELLED MY PNR NO YDBM3K FROM DELHI TO BELAGAVI ON 17/10/2016 BUT TILL NOW I HAVE NOT RECEIVED ANY REFUND PLS CONFIRM HOW MUCH TIME YOU TAKE TO REFUND JUSTIFY ME

Admin Reply :

Please get in touch with airline to raise a formal requiest for refund and if they have put it in the credit shell, you can ask them for releasing it back to the account. 

Jangid Dharmchand

Posted on 18-Oct-2016
I missed my flight Jaipur to Dubai on 14th Oct. 2016. PNR NO is JBKSJA. Can I receive my refund if Yes, How ?

Admin Reply :

You shall raise a request with the entity which booked the ticket and speak to them for the status of refunds. 

Moh Abdul Khader

Posted on 17-Oct-2016
Domestic Flight Cok-Del 4350.Rs This Two Months Before Cancelled How Many Cash Return My Bank Ac

Admin Reply :

Ticket cancellation charge of Rs 2250 would be deducted. For details please contact airline or agency which booked tickets. 

Omprakash vanam

Posted on 13-Oct-2016
Hi I book a flight ticket from Hyderabad to Goa on 3feb 2017 but now the plan was cancel could u please tell me the how to cancel and I'll get refund my money my flight no ZG4KFE

Admin Reply :

You can cancel it under 'Manage Booking' tab. Else, you can call up the airline for the same. 

kanchan ramani

Posted on 12-Oct-2016
sir my mumbai to ahemdabad flight on 31st oct has been delayed and am not suitable with that time if i cancel my ticket how much i will get refund ??

Admin Reply :

If it is refundable Rs 2250 would be deducted. 

ankit kumar

Posted on 10-Oct-2016
my ticket rate is 8051 Hyderabad to kolkata in spice jet. if I cancelled the ticket before 15 days how much amount will be deducted to my account.

Admin Reply :

It will depend on which type of ticket is it. Whether it is refundable or not. However, ticket cancellation chargs of about Rs 2250 will surely apply. 

venkat rao

Posted on 08-Oct-2016
Sir, I was in the airport by 12.05 pm and the flight was by 12.45 pm to vizag from Chennai on 7/10/16. But your has wasted more time in giving me the boarding with discussion and finally they took my time as 12.25pm. I request you to please refund me the money. Thank you

Admin Reply :

We are not the airline. We are totally independent from the airline. Please contact the airline or the agent who booked tickets for your refunds 

Sudhir Patolia

Posted on 08-Oct-2016
I booked one ticket from Ahmedabad to Muscat. I was trying to pay from ICICI bank during night time, payment was accepted but ticket couldn't issued due to night time payment transfer from ICICI bank to Spice Jet so I did payment transfer 2 times, but ticket was not issued, I did this in the morning after 8:30 am again and got my ticket issued. Now I am seeing my ICICI account payment was transferred both the times on the next day morning to spice jet but without any ticket. So Now, how to take these 2 times ticket payment transfer back to my old account. Regards Sudhir Patolia

Admin Reply :

You can always approach the airline and get these moneys back. There shall not be an issue. However, for future, if any booking fails and the payment is transfered, it is better to first call the airline customer service and tell them the same. they will issue the tickets after confirming that the ticket was paid for. 

ramesh babu

Posted on 06-Oct-2016
my ticket rate is 1989 Chennai to Madurai in spice jet. if I cancelled the ticket before 10 days how much amount will be deducted to my account.

Admin Reply :

Total amount would be forfeited.

PREETI SINGH

Posted on 29-Sep-2016
What if i cancel my ticket 5 days before from the departure date?? In the ticket it was written that if u cancel ur ticket in 2hrs of te depart time then 2250 money will be deducted per person.. Soo what if i cancel 5 days before? Can i get my total refund??

Admin Reply :

Ticket cancellation charge is applicable when you cancel the tickets upto 2 hrs before flight. 

Tanay Khanna

Posted on 27-Sep-2016
I booked a ticket to Srinagar with PNR HYD3QD . I had requested a cancellation well in time, but the refund has been transferred to Credit shell. I would request its refund back to my account at the earliest please. Regards

Admin Reply :

You will have to take up this matter with the airline directly. 

Gangopadhyay, P.

Posted on 26-Sep-2016
Transaction Summary Payment Type Account Number Amount Status Credit Card - Master Card XXXXXXXXXXXX6024 12,670.00 INR Confirmed Credit Account - CS PYKCVT -4,866.00 INR Confirmed After cancellation (PNR: PYKCVT), it shows the above summary. Rs. 4866 has not been credited into my credit card A/C. When and how should I get back the refund?

Admin Reply :

Please contact the airline or the agency which booked the ticket. IT might have been put in credit shell and will be released only after making a request in this respect. 

Sadanand Apte

Posted on 26-Sep-2016
I had booked for 18 pax for travel to Srinagar on 10th Sept.2016. We could not travel due to unrest in Kashmir as it was our pleasure trip. I had, therefore, requested for a refund or other alternatives such as change of sector, postponement of date, make the tickets open, etc. However, Group Desk has categorically denied my request. I had then spoken to Mr. Javed on 9th September 2016 from Customer Experience Dept. who has repeatedly told me that he will get back to me definitely on 12th Septemebr 2016. However, so far nobody has contacted me. Please arrange refund of our tickets at the earliest.

Admin Reply :

If that is the case, it is poor service on the part of airline. We are not related in any manner to the airline, so would not be able to extend any help. However, we can tell you the different levels at which you can raise this grievance. 

Please email them at  custrelations@spicejet.com  to begin with. Thereafter, you can follow up by emailing at nodalofficer@spicejet.com ( or phone: +91 124-3913939). To speak to even higher authority, you can contact appellateauthority@spicejet.com  ( orphone  +91 124-3913939)

Rahul Gupta

Posted on 24-Sep-2016
My flight has been rescheduled by about 40 minutes later. I do not want to reach my destination so late. What will be the refund rules for cancelling this ticket.

Admin Reply :

You will get the refunds. You will have to the airline and quote the PNR number. Then, we can request for cancellation as well. 

Harish Kanakpur

Posted on 22-Sep-2016
Hello I have cancelled my tickets. Request you for refund. Kindly reply Travel date 22.07.16 Belgaum to Mumbai Booking ID NF7293574748576 , and Travel date 26.07.2016 Mumbai to Belgaum ,Flight No.2647 , PNR XCDGMA, booked on 25.05.2016. Tickets cancelled in the names mentioned below. Harish.kanakpur Parimala.vijaya Savitha.kanakpur Shreyas.kanakpur Shashank.kanakpur Request for refund. Kindly send the details of refund immediately. Thanks , Dr.Harish Kanakpur 9844138174

Admin Reply :

Please contact the airline or the agency which booked the ticket. You have not booked with us. Refunds are processed only on the request of agency or airline which booked the tickets. 

Irfan Khan

Posted on 20-Sep-2016
Hello I have cancelled my booking with spicejet and I wish to refund my amount to my banking details instead of credit shell. For your info I have solely booked with your official web page. No agents involved. So pl help us getting refund to bank details.

Admin Reply :

We are not related to Spicejet and are an independent website. For refunds, you will have to approach the entity which booked tickets. So, if it is the airline, you will have to call them and get the release. Refunds will be granted. 

kishan

Posted on 19-Sep-2016
I missed my flight at 10th July .can I gate any refund? If yes than how can I get ?please guide me

Admin Reply :

No Show cases do get small refunds of the value of government taxes or cess which the airline might have charged you. You will have to ask the person or agency which booked tickets to give the refunds to you. 

sunil kumar

Posted on 19-Sep-2016
Sir i got my ticket cancelled pnr no L1GNB two months back but i didn't get any refund as yet and i don't know whether it is in credit shell or will be transferred to my account

Admin Reply :

It would have been kept in the credit shell. Please contact the entity which booked your ticket. 

Srinivas Deva

Posted on 16-Sep-2016
I wants to cancel my spicejet s 123 flight before 12 hours my tkt fare is 5200/- howmuch amount would be return to me and howmay days to take for credit the amount????plz answer me urgent

Admin Reply :

Rs 2250 cancellation fee would be deducated. Rest could be refunded, if the ticket is refundable. It takes 7-10 days to get refunds if the money is not kept in credit shell. You shall tell airline that you do not want money to be kept in credit shell. 

Priyanka Karanji

Posted on 14-Sep-2016
i have cancelled a ticket from Muscat to Ahmadabad dated-15/Nov/2016. How many days time Required for spice jet to the Refund the money to my account? Please reply to my id.

Admin Reply :

Normally, it is 7-10 days. However, you shall ask whether it has been kept in credit shell or not. If it has been kept in credit shell, you can let it be there for future travel or get it back into your account. 

T Chawang

Posted on 10-Sep-2016
Sir i miss my flight on 10 Sep 16 from Guwahati to New delhi departure was 1135 am and i report at the counter at 1115 am and the assistant said the counter is closed as i was not aware that i have to report to counter 45 mins before depature as it was my first flight. I will be thankful if spicejet customer care kindly refund my ticket money

Admin Reply :

Yours is a case of no-show and the refund will be only be a small sum of taxes or government charges. All amount will be forfeited. 

Dileep D C

Posted on 09-Sep-2016
I booked a ticket for Delhi to Cochin 13/09/2016.I cancelled ticket tomorrow. My ticket cost Rs.5052. How much refund I will get.?.

Admin Reply :

Rs 2250 per passenger would be deducted towards cancellation charges. However, if the ticket is non-refundable, all amount except certain taxes, duties or levies would be forfeited. 

pradeep

Posted on 08-Sep-2016
I booked a ticket for kerala for 4 person in spice offer anyhow plan got cancelled total cost was 28000 appx how much refund i will get if i go for cancelling it or is there any option i can change my travel date to next month or later

Admin Reply :

You can do both- cancel tickets or postpone travel date. 

vipul mishra

Posted on 07-Sep-2016
Booked ticket from mumbai to bengluru my ticket cost is 2500 and I want to cancel ticket before one week how much amount charge for cancilation and how much amount refunded

Abhishek

Posted on 04-Sep-2016
if i book ticket for 23spet from ahmedabad to mumbai ticket price is 1144 if i want to cancel my ticket before 2 dys how much refund i got back frm spicejet

Admin Reply :

If it is a non-refundable ticket, only some minor charges will be refunded. Please quote your PNR to airline to know about the details. Airline will not inform us about the refundable amount. 

Nitish Kumar

Posted on 01-Sep-2016
How can i cancel my ticket and how much i charged for it?

Admin Reply :

Rs 2250 will be ticket cancellation charges. You can cancel it online using manage my booking option. 

Ullas Kumar

Posted on 29-Aug-2016
Hi My Ticket is for mumbai to delhi on september first week and return on second week if i cancel it i will get only 2400 out of 6100 and if i postpone it i have to pay 4000 extra for the same destination for a week later date and cancellation as you mentioned they will keep the refund money in credit shell for future ticket and we have to ask for the money instead i feel to book a ticket. what would be the best optimal way to get the benefit fully

Admin Reply :

If you have to book a ticket, let the money remain in credit shell. You can use it for future travel.

Sajeev

Posted on 29-Aug-2016
I miss my flight today how can I collect new ticket and refund same day

Admin Reply :

Refunds are given only after 7-10 days since processing takes time. 

ismail puthiyapurayil

Posted on 28-Aug-2016
I want change my ticket date

Admin Reply :

You can do it by going to 'Manage my Booking' tab,

Gurvinder Singh

Posted on 24-Aug-2016
My flight got delayed for more than two hours. What is your compensation policy for delay in flight for more than two hours.

Admin Reply :

You are entitled to refreshments. 

KISHOR KUMAR MISHRA

Posted on 22-Aug-2016
MY SPICEJET FLIGHT OF BOOKING ID NF2293676447054 HAS BEEN CANCELLED, HOW MY I SHALL GET AS MY REFUND AMOUNT

Admin Reply :

PLease raise a formal request with the airline or the agent who booked the ticket. Thereafter, if the refunds still do not come, please raise the issue again since the airline might have kept it in its credit shell. Therefore, if you want it back, the airline needs to be told about the same. 

Hasibur Rahaman

Posted on 19-Aug-2016
I want to cancel a spicejet plane ticket before one month from scheduled departure with regard of new Delhi and bangalore. How much % will I get.

Admin Reply :

Ticket cancellation charge is Rs 2250. But, airline will not part with any othe information to us. Please contact airline directly or the agent which booked the tickets. 

jashir

Posted on 15-Aug-2016
my ticket cancelled-cash not credited my acoount-how many day minimum time

Admin Reply :

It takes 7-10 days. It might take longer if the money has been moved to a credit shell for your future travel needs. In later case, you need to contact the airline and ask it to refund it back to your account. 

prasad`

Posted on 13-Aug-2016
i just want know that i am student and i my ticket on 14-08-02016 but my holidays are extended so i need to postpond my journey on 21-08-2016 or upto 23-08-2016 so kind do help for my querry

Admin Reply :

You can change date of travel by visiting Manage My Booking

Asha ullapaneni

Posted on 12-Aug-2016
Hi I need to fly in today sg59 from Hyderabad to Dubai which is getting delayed can I make the ticket to some other date with the same cost Regards Asha

Admin Reply :

Very sorry for late reply. You will have to cancel the tickets. However, since you are late already, please speak to airline staff at airport before cancelling tickets. They will provide suitable options. 

PL KULKARNI

Posted on 11-Aug-2016
SPICE JET AIRLINES- I have booked 2 tickets through a tour operator on 24th July 2016 for the sector -Mumbai-New Delhi and Return on 28th July 2016. Our Tour operator has booked our onward journey from New Delhi to Srinager on July 25th and back on July 28th. In view of the Situation in Srinager,we have cancelled both the tickets well in advance for both the sectors.our tour operator has also acknowledged our cancellation. I WISH TO KNOW FROM SPICE JET --WHAT IS THE NORMAL TIME FOR ALL KINDS OF REFUND ,IN CASE OF CANCELLATION OF TRIP -? Please reply urgently. Thanks and Regards. P L KULKARNI 9867352879 44298

Admin Reply :

At first, let us clarify that we are not related to any airline company. We are an independent entity which provides information on airline travel to passengers. 

Now, with respect to your query, ideally refunds shall be processed within 7-10 days of your raising a formal request for the same. However, it has become a norm for the airline companies to first put these refunds amount in a credit shell account. The passenger is required to again make a request for its release from the credit shell into your account. Money kept in credit shell can be used for future travel purposes. 

Saurabh

Posted on 05-Aug-2016
I missed my flight of spice jet today from bankok to Delhi....how much refund can I get

Admin Reply :

Refunds will be told only on the basis of PNR no and if booked through agency, airline will not tell us. 

Lalit Mohan

Posted on 01-Aug-2016
I want to cancel or reschedule of the Spice Jet flight but it can't happen.. Please tell the process of how I can change or reschedule my flight. I have booking on 3 Aug-2016.

Admin Reply :

You can call up the airline or use Manage My Booking which is present in the booking engine space.

anmol khaitan

Posted on 26-Jul-2016
can the credit shell amount be refunded? if yes then how and if not then how do i use the credit shell for my future purposes and how long is the credit shell amount valid for?

Admin Reply :

Of course, it is your money and has to be refunded, if you want it. If you want to utilize it for future travel, you will be prompted to use it at the time of making payment for next flight. 

Riya Mattoo

Posted on 26-Jul-2016
I booked flight from Mumbai to Delhi on the 18th of May. However, due to change of plans, I had to cancel the same on the 28th of June. And the refund amount was transferred to the credit shell. Can you please assist me with the process of requesting a refund on that?

Admin Reply :

You just have to call their customer service and request for a release from the credit shell

Noushad Sulaiman

Posted on 20-Jul-2016
Sir, I have booked a ticket for my friend through my credit card,then some reasons i have cancelled the ticket. Then i got message the tkt is cancelled the refund amount is confirmed and credit to the credit shell. Please let me know how can i refund the amount from credit shell ?, how can i book another ticket for me through the credit shell. Ref PNR No : F6Z8XC Passenger Name : Sadiq Ummer. Please give me the proper reply. Regards Noushad

Admin Reply :

You can call their customer service and request for release of amount from the credit shell, if you want it back to your credit card account.

However, you can make a fresh booking by using the same amount present in your shell. For this you will have to first log in to your Spicejet airline account. While booking the new flight, there will the option of using credit shell money towards booking. 

Kamini Aggarwal

Posted on 20-Jul-2016
I had purchased a ticket to Mumbai on 16 July 2016 vide PNR No CFUCXB. The ticket was concelled on Saturday itself ie 16 July 2016. On the Cancellation ticket (both booking and cancellation done through internet), the Amount paid is given as 2350. I however, have not received the funds. The payment was made through Net Banking. When will I receive the funds in my Net banking account?

Admin Reply :

Please check with airline whether they have transfered the refunds amount to credit shell? If yes, please ask them to release the money. 

Yazan Zakaria

Posted on 18-Jul-2016
I booked a flight to Srinagar for the 23rd of July and now I cannot go due to the riots and issues occurring in the North. All other airlines, such as Air India and Vistara have allowed for free cancellation fees but I have not recieved word as of yet that Spicejet will be doing this. Can you cancel my flight and pay me back? Thanks, YZ

Admin Reply :

We are not related to any airline and therefore can not do the cancellations. This has to be done by you only either by visiting the website of the airline or contacting the agent who booked the ticket. For refunds, you will have to approach the person or organization which booked the tickets.

Ritika taneja

Posted on 18-Jul-2016
I have booked my flight to srinagar for 27 july ... Considering the chaos happening in kashmir ... I have no other option left other yhan cancelling my trip ... But it involves a huge cancellation charge ... Pls let me know that r u ppl like air india offering us a full refund scheme

Admin Reply :

We are not related to any airline. Please seek this information from the airline directly. 

krishnan ramanujam

Posted on 17-Jul-2016
Hi I am booked by flight SG 438 to Srinagar on 22.7.16. The PNR number is SCCQHN. In view of the fluid situation in Srinagar, I have been advised to cancel my programme. Kindly refund me the entire payment made towards the ticket at Rs.7653/- to me An immediate response would be highly appreciated Krishnan

Admin Reply :

You need to contact the entity which booked your ticket for this purpose. 

Kay

Posted on 16-Jul-2016
I booked and paid r2700 for a flight from chandigarh to delhi. I had to cancel the flight . how much will i receive as refund ?

Admin Reply :

The amount of refund will be known only to you. Rs 2500 will be deducted towards ticket cancellation charges.

Taher Sadriwala

Posted on 14-Jul-2016
I booked a ticket with my Credit Card in Spicejet, from Amritsar to Mumbai, for 12th July 2016 but had to cancel the booking a day before the scheduled flight, it said it got refunded to the "credit shell" on my PNR no. what's a credit shell, and how will I get the money back to my credit card?

Admin Reply :

Credit Shell is maintained by airline companies for keeping refunds payable to customers. Generally, this is done on request from the customers. However, some airlines would automatically transfer this sum to their credit shell. You shall ask the airline to release the same from the credit shell account and pay you refunds. 

Deepti

Posted on 07-Jul-2016
If i can cancel my flight which v'l b depart in sept on 5th SG 561 so how much cost of this cancellation.

Admin Reply :

Only the person who booked the ticket has a right to know it. Airline will not disclose this information to outsiders. Cancellation charges are Rs 2250. 

Nikhita

Posted on 03-Jul-2016
I had booked flight tickets to Mangalore on 3 July. The checkin was denied as I was late to report. I booked a fresh ticket for the next day on 4 July for the same flight. Is there a possible way to get a refund for my initial booking. If yes what is the procedure.

Admin Reply :

You will have to submit a formal refund request with the entity which booked the ticket, whether it is the airline or the agency. 

abdul

Posted on 30-Jun-2016
I booked tickets on July 19,2016 ,from tirupati to Hyderabad for two members, I wish to change the journey date after 5 days is there any possible to change that?

Admin Reply :

Yes, it be changed. You can do it online using Manage My Booking or call airline customer service for the same. There will be charges for it. 

mahesh

Posted on 30-Jun-2016
SIR actually due to traffic in chennai I miss my spicejet flight from chennai to port blair on 30 June 2016 .My flight is on 12.05 pm but I reached the airport at 11.20 then I asked the boarding pass she rejected and saying that the gate is closed 45 min before departure but I reached 11.20 at that time exactly 45 min is there so this my problem so please solve my problem and get my compensation

Admin Reply :

Since you reached just in nick of time, you do not have a strong case. But, anyways, you will have to register a complaint directly with the airlines. For this purpose please lodge complaint and a request for refund by calling them at customer service. 

B Mohan

Posted on 28-Jun-2016
Today the flight from Mangalore to Bangalore got delayed by 1 hr. Scheduled departure from Mangalore was 19.40 but started at20.20 and landed at Bangalore by 21.40.as there was delay a light refreshments could have been provided without cost to keep the reputation. Think over and do the needful.

Admin Reply :

This grievance needs to be addressed to the airline directly. We are not associated with any airline. 

Susmita sutradhar

Posted on 23-Jun-2016
I want to reschedule my flight .but it do not occur through app or spicejet website..several time call in customer care but nobody respond..They hold the call every time

Admin Reply :

You can change itinerary using Manage MyBooking Tab in the Spicejet booking engine

Vicky

Posted on 22-Jun-2016
I had booked 2 spicejet tickets and i had to cancel that. The refund amount was moved into a credit shell but i want the refund amount in my account. Please help me with the process to get the refund amount in my account.

Admin Reply :

Simply place a request for releasing the money to account from the shell. You will get it within a few days of making the request.

vasu

Posted on 16-Jun-2016
My ticket cancelled. but i didnt get my refund. where to check refund status.

Admin Reply :

If booked with agent, only he or she will tell the status. If booked with Airline, please approach them. 

imran shaikh

Posted on 14-Jun-2016
I want to cancelled my ticket

Admin Reply :

Please do it through the agent which booked the ticket.

Mukesh

Posted on 14-Jun-2016
I have book a ticket from Delhi to Hyderabad from spicejet. For 8members. On 06-06-2016. and. We have arrived late by 20 min what was given departure time. So pls suggest me that can I get my refund back

Admin Reply :

Yours will be considered a case of No Show and airline is likely to forefeit amount except for some nominal charges which can be refunded. PLease do speak to your agent which booked tickets or to the airlines for refunds. 

Vinod

Posted on 06-Jun-2016
Flight missed due to delay in reaching airport. Can I get any refund?

Admin Reply :

Only airport and government charges will be refunded. 

baljinder singh sandhu

Posted on 04-Jun-2016
Hlo ,, i have bought a return ticket ,, amritsar to dubai 18 may 2016 & dubai to amritsar 17 june 2016 ,, But due to emergency return , i bought a new ticket to come to amritsar .. so now i want to refund my ticket of 17 june 2016 tell me what i have to do for that & what percentage of money airline will cut for the refund ??? thank you .

Admin Reply :

Please make your case with the travel agent who booked the flight. If it is Spicejet which booked flight, then you need to approach it. They will not disclose the sum to be refunded to us. 

VISALAKSHIPRIYA

Posted on 02-Jun-2016
how long does it take that the amount should be credited in account.my ticket number is VBCQSD.

Admin Reply :

If you have already places a formal request for amount to be sent to your account, it shall come within 7-10 days. However, if this time has elapsed, please contact the agent which booked ticket and seek the refund. If you booked on airline, you shall approach the airline. 

sankar

Posted on 01-Jun-2016
sir my sister travel to Colombo but he take ticket for return. she came late for airport flight left from Colombo. any possible for reuse same ticket . kidly advice me

Admin Reply :

She will have to rebook again. 

VISALAKSHIPRIYA

Posted on 01-Jun-2016
when can I expect my refund for cancelled flight SG3591 on may 15 2016 due to bad weather.passengers name:1.K.VISALAKSHI PRIYA.2.K.POOJA.3.K.PRANAV

Admin Reply :

Please contact the entity which booked the ticket. If it was the agent, then he or she would be able to tell you that.

ANALPA PARANJPE

Posted on 31-May-2016
I had booked tickets for travel from Pune-Ahamdabad-Muscat on 04 Aug 2016. Today I saw Flight no SG514 Pune to Ahamdabad is cancelled by airlines my connecting flight to Muscat - SG61 is at 2200 hours and there is no other flight from Pune to Ahamdabad that reaches me on time to take this flight you have put me in a difficult situation and have to give a solution. waiting for your reply

Admin Reply :

You need to contact Spicejet customer service. They will be able to suggest viable alternatives. 

P. Chakravarthy

Posted on 30-May-2016
Dear Sir. We have booked 11 tickets from RGIA TO WARANASI Boarding on 3/6/2016. But unexpectedly our program was cancelled due to our relatives was expired. so that we cannot go to that places in this situation. Now if i cancelled my all tickets how much % deduct from my ticket amount. Kindly persue the above matter & confirm. P. Chakravarthy Hyderabad, Cell : 9989711647

Admin Reply :

For getting this information, you will have to check with the person who booked ticket. If it is the airline, you will have to call their customer service. 

Kavinya

Posted on 18-May-2016
How long does it take to refund the amount in credit shell ? And whom to contact to get the money refunded to account from credit shell

Admin Reply :

Only the entity which booked tickets would be able to help. If it is the airline, please contact it and request for the same. 

HARBHAL SINGH

Posted on 16-May-2016
MY LEAVE POSTPONED PL MY CANCLE TICKIT

Admin Reply :

Please seek help from the entity which booked your ticket.

david

Posted on 11-May-2016
as my mother was expired to day pl cancel my air tickects

Admin Reply :

Sorry to know that. Our condolences. PLease contact the agent or agency which booked the ticket.

Ravi

Posted on 09-May-2016
Can I carry 30 kg of luggage while travelling Frm Jammu to Srinagar?

Admin Reply :

No, only 15+7 kg check in luggage is allowed free. For more you will have to pay 

Patel smita

Posted on 05-May-2016
Please my cancelled my ticket,

Admin Reply :

Please approach the agency or airline which booked it. 

Murtaza Dewaswala

Posted on 05-May-2016
I had cancelled a ticket from Jaipur to Dubai (PNR No. R585HF) on the 26th of April. It is almost 10 days now that I haven't received the refund in my bank account.

Admin Reply :

You shall speak to the airline directly and ask them whether they have kept the money in credit shell. If yes, ask them to release the amount. 

varunthakur

Posted on 29-Apr-2016
I have cancelled my flight 9 days prior to travel day and the reason for cancellation is the rescheduling of the flight which is more than 2 hours but i got refund with deduction of cancellation charges which is against your policy of redund due to reschedulling.

Admin Reply :

Please take up the matter directly with the airline senior people or with the ticketing agency which booked the ticket. 

Mithun Batabyal

Posted on 26-Apr-2016
I had a spicejet flight booking on 12 th Apr 2016 but due to some reason it got cancelled. So I have cancelled the flight and got the cancellation receipt from the airport counter, but still I didn't got the refund money yet. Can u pls help me on this? Or any alternative number to whom should I contact.

Admin Reply :

You shall contact the ticket booking agency. If receipt has been given, the money might have gone to the credit shell of airline. So, you shall also contact the airline to release the money from the credit shell. 

glnmurthy

Posted on 22-Apr-2016
How much amount I will get refunded if I cancel my ticket with an amount of Rs.3094 for the flight light Number Spice Jet SG - 1314 Departs: Madurai, on Thursday 26/05/16 at 16:40 Hrs Arrives: Hyderabad, on Thursday 26/05/16 at 18:30 Hrs

Admin Reply :

We would need the PNR number for this purpose. It would be good if you could approach the agency which booked the ticket since only it will be able to tell the amount of refunds after deducting its charges. 

k tejaswini

Posted on 18-Apr-2016
Is there any charges for the postponing of ticket??

Admin Reply :

This depends on many factors. Most often there could be some charge to be paid, besides the fare difference.

ramesh r

Posted on 12-Apr-2016
Sir, My SpiceJet Booking PNR R616GC: 28 Feb 2016 Srinagar-Delhi for MR. RAJENDRAN when you added cancellation money

Admin Reply :

Please speak to the airpline directly for refunds related queries or with the agency which booked the tickets.

ancel

Posted on 07-Apr-2016
Sir I would like to know about cancellation of my return ticket from dubai to delhi .my tour plan on 10.4.16. My return ticket on 22.4.16.can I cancell my ticket after reaching dubai and how is it and how to refund.i take my ticket through make my trip.pls give me guide

Admin Reply :

Cancellation of ticket and processing of refunds has to happen through the agency which booked ticket. 

Murli Menon

Posted on 29-Mar-2016
Sir/Ma;m, I have my return ticket to go to Bangkok , with PNR KDM25U. Sunday 1 May, 2016 ,Delhi to Kolkatta and Kolkatta to Bangkok. Please let me know the how much I would get the refund for cancellation.

Admin Reply :

Have you booked this ticket with some agent? If yes, please ask that agent to tell you the amount of refund. 

Hakkem

Posted on 27-Mar-2016
I want Cheng my ticket

Admin Reply :

Use 'Manage My Booking' on website of Spicejet. 

Patharvellai pandi

Posted on 23-Mar-2016
Need my family ticket cancel, time have morthern 30 days purchase by credit card through on line.

Admin Reply :

You can cancel the ticket through the agent who booked it. If it was airline, then you can do it online on its website. 

THANGAVEL S

Posted on 19-Mar-2016
Sir, I cancelled my Spice jet air ticket bearing PNR. G9NJUT on 22.01.2016.Sofar I didn't received the refunded balance.

Admin Reply :

Please seek the information from Spicejet whether they have processed refunds or not and whether the sum has gone to their credit shell. If it is the latter case, then ask them to refund it back to your account (which you used for making the payment)

Ashok Gandhi

Posted on 15-Mar-2016
Pl. Advise cancellation charges if we advance our journey from Delhi to Dehradun by one week on confirmed tickets.

Admin Reply :

Rs 1899 per passenger per sector is the charge to be levied for any change.

Neha

Posted on 10-Mar-2016
I cancelled my flight booking but I didn't received refund.it has been a month after cancellation... Pnr no. Given was XEIW4U.

Admin Reply :

They might have put this in their credit shell. Please ask them to release it into your account.

lalit

Posted on 18-Feb-2016
I just cancelled my ticket from dubai to mumbai.it is saying refund amount is reserved in credit shell. how do i use it for my next booking?

Admin Reply :

You will have to call the reservations of the airline.

s v ramana

Posted on 13-Feb-2016
Sir please my ticket cancellation pnr no W5HY8S 20 the feb

Admin Reply :

Please seek the cancellation from the agent which booked the ticket. 

MINAX CHATURVEDI

Posted on 11-Feb-2016
i want ticket cancellation pnr no F8R88T

Admin Reply :

please do it with the agent who booked the ticket.

surinder kumar

Posted on 06-Feb-2016
Dear sir/madam i confirm that last month 8 jan 2016. i missed my flight from chandigarh to srinagar .. Soo plz suggest me for new one ticket else Refund process..

Admin Reply :

It is the procedure to seek refunds from the entity which booked the ticket. If you booked with Spicejet, please ask them for refunds to your bank or credit card account. 

pradip kumar shriwastava

Posted on 06-Feb-2016
I cancelled my ticket on 29 Jan 16 PNR is BFJJVB . but refund amount is not created in my creadit account till now. I requeated to u please creadit my refund ammount in my creadit account as soon as possible. Thanks

Admin Reply :

You will have to contact the airline or the agency with which you booked ticket. 

A.K.S. Navaneetha Kannan

Posted on 27-Jan-2016
I have a 4 flight tickets from chennai to madurai on 3rd Feb 2016 by flight no. SG 611 and the pnr is j6frvp. But i want to cancel the journey for my personal reasons. How can i get the refund

Admin Reply :

you will have to approach the agency which booked the ticket. If you booked with Spicejet, you need to raise a request for refunds and to state clearly that you do not want these transferred to the credit shell. 

dinesh

Posted on 22-Jan-2016
Booking date 10th december 2015. PNR BCED3H. Delhi to Dehradun on 19/02/2016. My flight SG2323 departing 10.05 am is removed and a new flight SG168 has being sheduled at 11.35 am from Delhi to Dehradun on 19 February 2016. I am going to Haridwar to scatter my father's ashes and returning Delhi in the evening via Air India 18.30 pm flight. At the time of the booking I had 6.5 hours to perform Kriya for my return flight. Due to reshedule of flight by the Spicejet, I now have less than 4 hours to make return journey and kriya in haridwar. Please advice: if I change the booking and depart on 18th February 2016 3.10 pm flight, will there be any charges? This will allow me to complate my father's kriya peacefully without having to worry about return flight. I look forward to your positive responce on the matter. Thank you.

Admin Reply :

There is no clear answer from the Spicejet. As per their policy, you might be charged Rs 1800 per passenger for cancellation or changing of domestic flight. 

Pooja Thakkar

Posted on 28-Dec-2015
procedure to claim the reimbursement for delay in flight

Admin Reply :

You can request for it online by writing a formal email or by calling their customer service. You will have to follow up since most of the time airlines transfer the refundable amounts to their credit shell and it takes time to get it transferred back to your account. 

navjot

Posted on 28-Dec-2015
refundable charges of INTERNATIONAL AIR TICKET FROM AMRITSAR TO DUBAI ..FARE WAS RS 29700/- PLEASE LET US KNOWN ABOUT THE CANCELLATION CHARGES ND HOW MUCH REFUND , WE WILL GET? LOOKING FORWARD

Admin Reply :

The agency which booked the ticket will have to be approached and request for refunds given.

javeed ahmad

Posted on 26-Dec-2015
I want to change date of ticket or cancel ticket

Admin Reply :

Please contact the agency with which you booked ticket or the airline. 

Tushar Das

Posted on 21-Dec-2015
I have cancelled my ticket PNR: UFK6PE 16.12.2015 and cancellation received but refund not credited to my bank account . plz refund the to my bank a/c.thanks

Admin Reply :

Please pursue refunds matter with the entity with which you booked the ticket. If it is done through agency, please pursue matter with them since airline might have already given them and agencies do not give it to customers immediately. You need to call them.

Saurabh ahuja

Posted on 18-Dec-2015
I have cancelled my ticket from delhi to srinagar on 18th December.The money is credited to my spice jet credits but i want the money to be refunded to my bamk account.plz do the same.thank u

Admin Reply :

This matter shall be pursued with the airline or the agency which booked the tickets.

Biswanath Chakravarty

Posted on 16-Dec-2015
I have booked a flight from Bangalore to Kolkata on 7 th December,2015.But due to some reason I have to cancel the ticket.After cancellation I was asked to confirm the refund amount and I did.That very day I got a message that the amount is credited to my Credit Account-cs.How can I access this account so that I can transfer the money to my bank account.Thanks in advance

Admin Reply :

You will have to speak to airlines directly regarding this as the amount seemingly has gone into the credit shell. On request, it will be transferred to you. 

PARUL

Posted on 13-Dec-2015
I had a flight from Mangalore, and it got delayed by 2 hours and because of it I had missed my connecting flight. I had to book a fresh ticket because of it. will i get a compensation?

Shahul

Posted on 11-Dec-2015
Hi I reserved the tickets for Madurai to Chennai at 3-Dec-2015, SG612 flight cancelled and I did not get the refund till date in my bank account, I tried to contact the Spice jet madurai centre, there was no response to take calls. Pleas suggest it will be refund or not.

Admin Reply :

If it is a refundable ticket, it will be refunded for sure. Please connect with the customer care of Spicejet if you are not getting response from the local Madurai centre of the airline. 

Vijay Kumar Gupta

Posted on 04-Dec-2015
My Spicejet flight SG012 (Dubai - Delhi) was scheduled to depart at 11.10 PM was rescheduled to 1.10 AM and finally boarding started at 1.30 AM. Further the airline off loaded the check in baggage and same is still awaited. What are my rights for delay compensation - flight delay as well as baggage delay.

Maxine Schuiling

Posted on 30-Nov-2015
My question is the same as the person below, I just didn't understand your reply. I too want to get the money in my credit shell into my bank account - how can I do this. How do I speak to them as I am not in or from India.

Admin Reply :

Ideally it is your money and you shall be able to get it transfered to your account. You will have to speak to the agency or the airline w.r.t this matter or may be write a mail to them.

Arjun

Posted on 30-Sep-2015
I had cancelled one ticket and at last the amount is credited to credit shell. How can i get that money to my bank account?

Admin Reply :

Please speak to them regarding this as the credit shell is a facilitation service only.

k.chand

Posted on 26-Sep-2015
IF WE CANCEL A TICKET,WILL THE REMAINING AMOUNT AFTER CANCELLATION CHARGES DEDUCTION CREDIT BACK TO OUR ACCOUNT OR ONLY WE HAVE TO USE THIS CASH FOR FUTURE TRAVELLING IF ANY.

Admin Reply :

If you have raised the refund request, it will be credited back to your account. Please note that the refunds are paid to customers through agency which booked the tickets. If you have booked it directly from the airline, it will pay the refunds. However, in both cases, you will first have to raise a refund request with the agency or the airline. Refunds are not credited automatically. 

Vinesh Gogia

Posted on 24-Jun-2015
sir our flight no SG876 Hyderabad to Delhi dt 21.6.15 was schedul to depart frm Hyd at9.30 pm . Which was reschedule by airlines At 10.30pm;11.00pm;& finnaly 11.25pm. but d same was departed at 12.05.to get some

Admin Reply :

Your question is not complete.

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