If you fail to check-in prior to 45 minutes from scheduled departure time, then there will be forfeiture of fare.
Ticket cancellation or changes to itinerary are allowed only up to 2 hours prior to scheduled departure.
Ticket cancellation charge- Rs 3000, or, base fare+fuel surcharge per passenger per sector, whichever is lower.
Change in booking fee- Rs 2250 per passenger per sector change.
This will be in addition to the difference in fare which the customer will have to pay in case there is a difference in fares.
Delay or cancellation of a flight at point or origin which has led to a missed connection at point of transit, passenger has three options:
a. Get a refund
b. Credit Shell for future use
c. Book again at alternative Spicejet flight without incurring costs, provided seats are available.
In case the delay and cancellation of flight happens at point of transit, then there is one choice only. This is of getting an alternative Spicejet flight.
Case of Denied Boarding: In cases where Spicejet flight get overbooked due to unavoidable conditions, boarding will be denied against their will and besides the refund of their ticket amounts, they will also be entitled to additional compensation which is mentioned in the ‘ Case of Flight Cancellation’ below:
Flight Cancellation or Delay by Spicejet: At first, it is important to know that compensation is paid in addition to the refund of tickets.
In case of cancellation of flight by Spicejet, it shall inform the passenger prior to at least 2 weeks, and offer either refunds or alternative flight.
However, if this period is less than 2 weeks and up to 24 hrs of scheduled departure time of flight, it is the duty of airline to offer alternative flight within 2 hours of scheduled departure of cancelled flight.
As per the policy, Spicejet shall inform passenger about cancellation of flight at least 3 hours prior to scheduled departure of flight either through a telephone call or SMS. The amount to be given by Spicejet as compensation will be:
b. refund the ticket value if passengers do not want to have alternative arrangements, and,
c. provide reasonable refreshments
No refunds would be provided in case the passengers provide incorrect telephone numbers or adequate contact information or when information about cancellation has been provided 3 hours before scheduled departure or when it happens due to circumstances beyond the control of airlines or passengers do not accept alternative travel arrangements made by the airline.
Flight Delays: If Spicejet expects delays in flights as given below, it shall provide proper refreshments to the passengers who have already checked in.
a. For flights having block time of up to 2.5 hours, delay of 2 hours or more from scheduled departure.
b. For flights having block time of more than 2.5 hours and up to 5 hours, delay of 3 hours or more from scheduled departure time.
c. For flights having block time of more than 5 hours, delay of 4 hours or more from scheduled departure time.
Spicejet international ticket cancellation or modification in intinerary shall be done at least 4 hours before departure of flight.
Ticket cancellation charges (ex-India)- Rs 3500 per passenger per sector
Booking change fee (ex-India)- Rs 2500 per passenger per sector Cancellation or changes done within 4 hours or failing to check-in before 60 minutes minimum (75 mints in case of Dubai) would result in forfeiture of amount.
The balance amount would be transferred to the credit shell which can be used in future on Spicejet airplanes even if one passenger from the original PNR is travelling.In case of change of flight, the difference between the current and the original fares shall either be put in the credit shell (if net balance is to be paid by airline) or be paid (if net balance is to be paid by passenger).
Denied boarding in international flights would be offered either full refund of ticket or provide next available flight as an alternative one.
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