Due to circumstances beyond the control of carrier, there is a delay or cancellation, inability to provide pre-confirmed space, failure to stop at destination or stopover or result in missing of flight, then there are three options for travelers:
a. take alternative flight of Malaysia Airlines provided seat is available; or
b. re-route you to the destination point using the carriers own scheduled services, or the services of another carrier and surface transportation. If the difference between fares, excess baggage charge or service charge and refundable amount is higher then the passenger is not charged. But, if the difference is lower, the balance is refunded back to passenger.
c. Refund the sum (as given in Involuntary Refunds below).
a. If no portion of ticket has been used, the whole amount paid is to be refunded; or
b. if a portion of ticket has been used, one way fare point of interruption to destination or stopover is to be refunded. Else, difference between fare paid and for transportation used, whichever is higher.
For reasons other than the ones which are mentioned above, the refund will be:
a. If no portion is used, then the whole amount is to be refunded after deduction cancellation fee and service charges; or,
b. If a portion has been used, refund will be the difference of paid fare and applicable fare for that portion. Cancellation charges and service charges may be deducted.
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