If AirAsia cancels, terminates, diverts, reschedules, delays or postpones the flight due to circumstances beyond its control, due to safety or due to commercial reasons, the carrier will either carry you on its scheduled flights at the earliest or will retain the sum of fare in your credit for future travel but in this case you must rebook within 3 months.
If you miss a ‘fly-thru’ flight:
Due to delay at point of origin, you get a free move on next available flight which connects you final destination point.
Due to delay of subsequent flight, you can get a free move to next available flight
In both cases, the move is allowed for free only when it falls within the connecting time of AirAsia. If it does not match with the connecting time, then AirAsia does not provide day/night accommodation, surface transfers or storage of baggage.
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