In case AI cancels a flight, fails to stop at ticketed destination, fails to operate on schedule reasonably, is not able to provide pre-allotted space or causes passenger to miss a connecting flight, the refund amount would be:
a) An amount equal to fare paid if ticket is totally unused; or
b) If ticket has been partly used, one way fare from the point of interruption or difference between paid fare and fare for transportation, whichever is higher.
If the refunds are sought for reasons other than the ones which are described above, refund to be paid for a partly used ticket would be the difference of the fare paid and the applicable fare on that leg of journey for which ticket has been used.
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