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Air India Refunds

In case AI cancels a flight, fails to stop at ticketed destination, fails to operate on schedule reasonably, is not able to provide pre-allotted space or causes passenger to miss a connecting flight, the refund amount would be:

a) An amount equal to fare paid if ticket is totally unused; or

b) If ticket has been partly used, one way fare from the point of interruption or difference between paid fare and fare for transportation, whichever is higher.

If the refunds are sought for reasons other than the ones which are described above, refund to be paid for a partly used ticket would be the difference of the fare paid and the applicable fare on that leg of journey for which ticket has been used. 

Air India Ticket Cancellation Refunds, Reissuance and No-show Policy

If passenger cancels the tickets, there are charges to be deducted for issue of refunds, reissuance of tickets and for no-show. The following table summarises these charges:

   

 

Reissuance – Including date change ( All Inclusive)

 

Refund

( All Inclusive)

 

No-show

( All Inclusive)

 

RBD

Revised

Revised

Revised

First Class

F

Zero (Up to 1 hr before departure)

Zero (Up to 1 hr before departure)

INR 2500

         

 

 

Business Class

C

Zero (Up to 1 hr before departure)

Zero (Up to 1 hr before departure)

INR 2500

D & J

Zero (Up to 1 hr departure)

Zero (Up to 1 hr before departure)

INR 2500

Z

INR 2500- (Up to 1 hr before departure)

INR 2500(Up to 1 hr before departure)

INR 2500

         

 

 

Economy Class

Y

Zero (Up to 1 hr before departure)

Zero (Up to 1 hr before departure)

INR 2500/-

B, M

INR 2500/- (Up to 1 hr before departure)

INR 2500/- (Up to 1 hr before departure)

INR 2500/-

H, K, Q, V,W, G, L & U

INR 2500/- (Up to 1 hr before departure)

INR 2500/- (Up to 1 hr before departure)

Non Ref ( Basic Forfeited) **

 

 

Economy Class Apex Fare

 

 

T, S & E

INR 2500/- (Up to 24 hr before dep). Not Permitted less than 24 hours before departure

INR 2500/- (Up to 24 hr before departure).

Non Refundable (Basic ) forfeited less than 24 hours before departure

 

 

Non Ref ( Basic Forfeited)**

Fare difference is to be charged in addition to the no-show penalty. 

For passengers travelling on RBDs H, K, Q, V,W, G, L, U,T, S & E  and those who have reported at airport after the check in counter has closed but before flight departure time, no-show charge can be waived and passenger be rolled over to next flight of Air India on prior authorization by Duty Manager for a charge of Rs 3000.

5% GST on Economy and 12% on Business and First Class travellers would be levied additionally. 

Infant tickets do not attract cancellation fee or revalidation charge. 


Nizamudheen

Posted on 11-Oct-2018
I booked ticket from cok-agi and became no show and taken New ticket to next day.Can I get refund for this no show ticket

Admin Reply :

Very little sum, just the taxes, would be refunded back to you. 

Arushi

Posted on 28-Aug-2018
Sir I had a flight from Delhi to Dharamshala on 12th August. It was cancelled due to bad weather conditions. They printed out receipts and gave us and told us that we will get refund within 4 days. I haven’t still received the refund. How much more time can it take?

Admin Reply :

Please contact the airline for refunds, or wherever you booked tickets from. They will tell the exact date. 

Rasik Patel

Posted on 23-Aug-2018
Sir, we had booked ticket for Thiruvananthapuram to Mumbai for date 28.08.2018. The flight no. AI668. The CRS PNR is WHZALW. Airline PNR is YHH9W. Due to current flood situation in Kerala, we had forced to cancel ticket. AI has refunded amount after deducting penalty. Sir, we forced to cancel ticket due to natural calamity and other Airlines refunded 100% amount. So, we requested to refund remaining penalty amount, so that we can reschedule our trip.

Admin Reply :

Full refunds are given out when the airline cancels the flight. Since you have cancelled the ticket, cancellation charges would be deducted. 

Yadunath Chaudhari

Posted on 13-Aug-2017
our flight AI 130 from London to Mumbai was scheduled to take off at 13.15 pm local london time but took off at 19.30 0n 12th august 2017. myself and my son had business class tickets for travel and my wife and my daughter had economy class tickets. It was announced at the time of boarding flight that we can claim refund partly . How much we are entitled and what is the procedure.

Admin Reply :

Precisely what amount would be refunded would be told only by the airline or agency where you booked tickets. This information will not be shared with us, since ticket has not been booked with us. 

Devinder Kumar

Posted on 26-Jul-2017
If I missed an Air India flight, am I eligible for a partial refund?

Admin Reply :

You will get some amount as refund which are taxes, such as psf and udf.

Megha

Posted on 02-Feb-2017
I was scheduled to travel from delhi to Chennai via Kochi. I had just one PNR no Flight was refundable The connecting flight from Kochi to Chennai was rescheduled by 40 minutes. I cancelled the ticket The airlines is deducting the charges from both the flights I. E delhi to Kochi and Kochi to Chennai however mine was a single route and single pnr Now the airline says had it been delayed more that one hour I was eligible for refund of 100 percent from second flight But this isn't my fault. Y should I bear the loss. Kindly advise in this regard

Admin Reply :

In general, Air India has a policy of deducting the applicable one way fare of the unused sector, tax applied on used sector and cancellation charges and the balance is refunded. Please refer here http://airindia.in/refund-cancelations-rebooking-faqs.htm#q7

SEKHAR

Posted on 22-Sep-2016
Refundable amount for ticket cancellation from Hyd to riyadh

Admin Reply :

It will depend on you PNR. Please contact the entity which booked ticket since only it will be able to provide the correct refunded amount details. 

Nitin Mehta

Posted on 20-Sep-2016
I want to cancel my ticket- Mumbai to Delhi 21.09.2016(3.00pm) E ticket -5892215646419 and Delhi to Mumbai 22.09.2016 (7.15pm) E ticket -5892215646420

Admin Reply :

We do not provide the cancellation facility. Please seek this assitance from the entity which booked it in the first place. 

shahab syed

Posted on 20-May-2016
1 ) can I book ticket Mumbai to ahd for dec 2016 , one way now and if for any reason I have to cancel will I get full refund ? 2 ) I understand beggage allowed is 20KG check in and 8 kg cabin ? tks n rgds shahab

Admin Reply :

If you are travelling economy, check in baggage allowance is 25 kg per person and cabin allowance is 8 kg. Cancellation charges would be deducted. 

C Satyanarayana

Posted on 18-Nov-2015
I have booked tickets for my son and his friend from Chennai to Shanghai to travel on 3.12.2015.As their exams are postponed and they may not be able to travel, I may have to canel the tickets.What are the rules for refund in case of cancellation..today i.e.18.11.2015

Admin Reply :

You will have to tell us the PNR no and other details for us to get you this information, else you can speak to the airline representative. They do not have a declared policy and the cancellations and refund rules differ from one fare class of travel to another. So, your precise information can not be obtained without PNR no or flight details. 


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