If flight of Air Canada, Air Canada rouge and Air Canada Express is expected to get delayed by certain time, there are different set of options available to passengers.
For flight delays of 2 hours or more, you can a) choose new date of departure; b) retain unused part of ticket for future use; and, c) request for a refund of unused ticket amount.
If delay is of 4 hours or more, you will get a voucher which can used at an airport restaurant or for our on-board cafe service.
For delay of 8 hours or more, if the flight has been rescheduled for the next day, then the passengers will be provided amenities depending on whether the circumstances leading to delay have been within the control of Air Canada or not. If circumstances were within the control of carrier, then you will get meal vouchers, transportation facility to/from airport and accommodation (provided it is available). In case where the delay is due to circumstance beyond the control of carrier, you will be provided contact details of hotel for accommodation at concessional rates.
On My Way service from Air Canada can be bought for flights to/from North America. The charges are CAD/USD 25 for short haul and CAD/USD 35 for long haul (more than 1001 miles). These rates are based on per one-way trip. This is a non-refundable service which goes an extra mile to ensure that loss or inconvenience due to delays are minimised. This service can be bought at least 96 hours before scheduled departure of flight and on the website of the carrier.
In case of cancellation of flights of Air Canada, Air Canada rouge and Air Canada Express:
a) You will be rebooked:
i) on next available flight of these airlines within 7 days of original travel date;
ii) with another partner airline
iii) if possible, with rail transportation
b) your booking will be cancelled and given the option of:
i) retaining unused portion of ticket for future use, or
ii) getting refund for unused portion
c) if the next flight is not available for the next day and it goes beyond the next day, then the carrier will provide meals, accommodation and transport facility to/from airport.
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