Last updated: 31 October 2026.
IndiGo gives help to passengers who have a disability or limited mobility, to expectant mothers and to children flying without a parent. This page covers those three groups. Prices are in rupees unless a currency is shown. For anything else, such as a medical condition, call IndiGo on 0124-6173838.
48 hourshow far ahead to ask IndiGo for wheelchair or disability help
Freewheelchair help at the airport and to your seat
36 weekslatest week a single, uncomplicated pregnancy may fly
5 to 12ages that can book IndiGo's Flying Solo service for children
How to ask for assistance
- Notify IndiGo two days ahead: ask when you reserve by phone, or call once an online booking is made.
- Staff may ask a few questions to find out how much help you need.
- Help is given first come, first served, as wheelchairs on each flight are limited.
- Passengers who are not medically well enough to fly without checks should return IndiGo's medical form three days in advance.
Wheelchairs
- The wheelchair service costs nothing. A chair carries you to the gate after check-in, between connecting flights and then onward from the plane to arrivals; where the airport allows it, staff also take you down the aisle to your seat.
- No attendant is assigned to you. Tell the counter at check-in if you will want a washroom stop or a meal before you board.
- Staff can help you move between the wheelchair and your seat. Crew will stow hand luggage, open meal packs and give a personal safety briefing, but cannot help with eating, medication or the lavatory. Bring a companion as safety assistant when you need such care.
- At busy times help can be slow. Allow extra time for a connection, because IndiGo accepts no blame when slow assistance causes a missed flight.
- Groups of 10 or more wheelchair users must phone 0124-6173838 two days beforehand. IndiGo decides how many can board, depending on seats for the group and any safety assistants.
Your own wheelchair or mobility aid
- You may use your own manual chair as far as the cabin door or boarding stairs. It is then loaded into the cargo hold, and you move to an IndiGo chair. At the destination it is returned as near the door as it can be; failing that, an airport chair takes you to baggage reclaim.
- If you check in your chair, staff help to take it apart and put it together, with you watching. The airline accepts no blame for damage during handling, and payment for lost or broken items cannot exceed the baggage ceilings in its Conditions of Carriage. Insurance is advised.
- Crutches, braces and artificial limbs may be used as far as the plane and brought aboard if you rely on them.
- ATR aircraft cannot carry battery-driven wheelchairs or other bulky equipment.
Electric wheelchairs
Wet-cell (spillable)
- Accepted?
- No
- Rules
- Corrosive acid makes it a dangerous good, so IndiGo refuses these chairs.
Lithium or non-spillable
- Accepted?
- As checked baggage only
- Rules
- The chair is taken apart at the counter. Insulate the battery terminals against shorting. Carry the maker's manual.
Lithium battery fitted in the chair
- Accepted?
- Yes
- Rules
- May stay fitted, with no Wh limit while installed.
Lithium battery taken out of the chair
- Accepted?
- Yes
- Rules
- Each battery 300 Wh or less. One spare of 300 Wh or less is allowed, or two spares of 160 Wh or less.
Blindness, deafness and other disabilities
- Travellers with impaired sight, hearing or speech should say two days beforehand what support they need. Early check-in is advised. On request you can board before others with a staff member's help. Certain airports make no announcements, but flight screens are available and staff will help.
- Safety cards in Braille are carried on every aircraft. Crew will read out the snack menu and help place and open the pack, but will not feed anyone.
- Emergency-exit rows are never given to those with impaired senses, or to anyone whose mobility problem could block an exit or slow an evacuation.
- Guide dogs travel on all aircraft except ATRs. Reserve by phone (0124-6173838) two days in advance; only one guide dog is allowed per aircraft. The owner takes a window seat in row one and the dog stays on the floor on an absorbent mat. It must be trained, vaccinated, harnessed and muzzled, and you must carry proof of its training and vaccination. A dog may be refused or removed if it cannot be controlled.
- Passengers living with autism, intellectual disability, dementia, Alzheimer's or Down syndrome should book and inform IndiGo two days ahead. Help is available from the airport entrance to the seat, and they board early to settle in. Give the collector's name when you check in.
- A safety assistant means a fit adult who helps you leave the aircraft in an emergency and relays the crew's safety messages. You need one if you cannot fasten your seat belt, wear a life jacket, reach an exit or wear an oxygen mask unaided, if you are severely mobility-impaired, or if you do not understand safety instructions. The assistant sits next to you, and IndiGo can sell a ticket to the assistant at the same fare you paid.
Pregnancy
Single pregnancy with no complications
- Latest week to fly
- Until the end of week 36
- Doctor's certificate
- Your obstetrician's original Fit to Fly letter, issued within the 7 days before travel. The airline's carriage terms require it from week 33 to week 36; its Expectant Mother page says from week 32.
Twins, triplets or more, no complications
- Latest week to fly
- Until the end of week 32
- Doctor's certificate
- Certificate dated within 3 days of travel, for weeks 28 to 32
Complicated pregnancy
- Latest week to fly
- Not beyond week 32
- Doctor's certificate
- Certificate dated within 3 days of travel, for weeks 28 to 32. Without it you cannot fly in this period.
- IndiGo's doctor may speak with your own, or read your medical papers, and the airline's chief medical officer makes the final decision.
- You must give true details about your pregnancy.
- On an oversold flight, expectant mothers are among those the airline tries to keep on board.
Children travelling alone (Flying Solo)
- Under 5
- Flying Solo is not offered. The child must go with someone aged 18 or over.
- 5 to 12
- Booking Flying Solo is possible, and the child may not go alone otherwise.
- 13 to 18
- May travel alone, or use Flying Solo if the family wants.
Fee
- Domestic
- INR 5,999
- International
- INR 12,999 (USD 150)
Booking through the call centre costs extra. IndiGo's fees page lists the fee in other currencies. IndiGo accepts children in this service at its own discretion.
At the airport
- Be there 2 hours ahead on domestic trips and 4 hours ahead on international ones.
- The child's mother, father or guardian fills in a signed form at the check-in point. It gives the name and phone numbers of the adult (18 or older) who will collect the child. Photo ID is needed for the child and for the adult who drops them off.
- An airline employee escorts the child to the plane and hands them to the flight attendants. The parent has to stay in the terminal until take-off.
- These children cannot use web check-in.
On board and on arrival
- Crew look after the child and serve a free snack and soft drink. Pack medicines, warm clothes and a favourite toy or game in the cabin bag, and tell IndiGo about any allergy through the call centre.
- The nominated adult should be waiting at arrivals half an hour before landing. Staff hand the child over only after checking that person's original photo ID.
- If the child changes aircraft, the wait at the connecting airport must be under 6 hours, with no overnight stay, and every flight must be IndiGo's. Otherwise an adult must travel with the child.
Questions travellers ask us
Does IndiGo charge for a wheelchair?
No. Wheelchair help is free, but ask two days before the flight.
Can I bring my own electric wheelchair?
Yes on IndiGo's Airbus jets, if it has a lithium or non-spillable battery and goes as checked baggage. Chairs with spillable batteries, and any battery chair on an ATR, are refused.
Until what week can a pregnant woman fly with IndiGo?
Week 36 for a single pregnancy with no complications, and week 32 for twins or a complicated pregnancy. A certificate is needed in the final weeks.
How old must a child be to fly alone?
Five. From 5 to 12 using Flying Solo is required; from 13 to 18 it is optional.
Baggage Allowance is an independent information site and is not part of IndiGo. Check the airline's own pages before you travel.
Latest 30 of 153 questions
PNR :- N2DF7U
Please check with the airline directly for this.
It is always a good idea to inform the airline about the medical equipment you are bringing on-board.
Can I check in an infant car seat for domestic travel?
yes, it is allowed.
If you need service, please check with the airline or the airport.
My sister pregnant and also with her 4 year her daughter is traveling from Colombo to Nagpur connecting flights..But she couldn't able to carry luggage bags with himself due to her daughter and pregnancy..
How you can help her while changing international to domestic terminal???
You will have to check with the airport for the Porter Service.
Please check with the airline for confirmation. We do not think that 2 month infant would be allowed to fly due to covid situation. There is a special fee for taking infant. You are also required to bring age proof of infant which could be mother discharge summary, birth certificate or any other.
Government's instructions is that pregnant women shall avoid flying.
If yours is a single and uncomplicated pregnancy and also have a doctor certificate, you are allowed to fly upto 36 weeks pregnancy at the time of flight date.
by flight no.6E468 Departure at 17.40.My ticket Ref no.YFJZVF confirmed.Ihave to carry my wheelchair along with me. I have downloaded your from for wheelchair. Pl let me know is there any other formality required. I travel with the same wheelchair to USA 4 times without any formality and easily with very good assistent by their staff- (Etihad, Emirat ,UNITED & LUFTHANZA) For your information i lost my Right leg in accident.
Expecting your positive & prompt reply.
With regards
MUKESH SHAH
Dear Sir, please note that we are not the airline, nor associated with it.
Secondly, we do not think that Indigo Airlines will allowed electronic wheelchair operated with lithium battery beyond the check-in counter. So, you might not be able to bring your own chair. However, the airline can provide you its own manually operated wheelchair till cabin gate.
Please check with the airline customer support for any other documentary or other requirement.
At present I am 26 weeks pregnant and planned to travel in your esteemed airlines by 27th week provided with a fit to fly certificate from the gynaecologist who takes care of my pregnancy for the acknowledgement of my air travel stating I'm eligible to fly and no complications are noted like dat before 7 days of my travel.
I would like to knew in addition to this do I need to carry any medical certificate along with me for travel. If so please let me know as soon as possible.
If you have fit to fly certificate, it will suffice. Please note that we are not the airline and are an independent website.
The certificate shall state some basic facts about pregnancy, such as progress of pregnancy, whether complicated or not, expected date of delivery etc. Doctors know it. You can refer to the Spicejet proforma for this purpose. It can be found at page 2 of this doc http://corporate.spicejet.com/content/pdf/fitnesscertificate.pdf
I came for dubai to chennai on 6dec18 with 25-26week single pregnancy(no complications) with fit to fly certificate from my treating gynecology in dubai.
Again i m planning to travel back to dubai on 25dec18 with 28-29week pregnancy.. i know i should get a fit to fly certificate... but want to know whether i can get the same from a private doctor or from a government doctor. Pls confirm d same.
Regards
Bhavani
It can be any, private or goverment. But, the doctor has to be qualified.
Please contact the airline in this respect.
You would need a Fit to Fly certificate from the treating obstetrician.
Yes Fit to Fly certification would be okay. It shall not be older than 7 days from date of travel.
Pls suggest me what are the terms and conditions for travelling in Indigo Airlines for 28th weeks & 13th days pregnancy women?
13 day pregnant women- No need for Fit to Fly certificate from doc.
28 week pregnant women- There is a need to obtain Fit to Fly certificate from treating doctor. This shall not be more than 7 days older from the date of travel.
Women shall preferably also carry their pregnancy progress reports which mention the progress of pregnancy.
1)Can I carry this as hand baggage or check-in baggage.
2)Do I need to inform INDIGO staff - if so at what point?
3)Will airport security allow it in as hand baggage?
Yes, it is allowed in cabin luggage. You need to inform the airline in advance, preferably at the time of ticket booking but at least 48 hours before travel date.
There will be airline personnel to guide them all through from airport. There is no special service to this effect.
Pregnant womes are not allowed web check in since they have to produce docs at the time of check in at airport
No, web check in not allowed for pregnant women.
How can i avail the service.
You need to get in touch with the airline directly for this matter.
I am traveling in my 33 weeks of pregnancy from Bangalore to bagdogra. Can you pls provide me the sample copy of fit to fly certificate for the same.
WE do not have one of Indigo, but one from Spicejet can be found at http://baggage-allowance.info/blog/spicejet-fit-to-fly-certificate-proforma/. Use this as a proforma FTF certificate for Indigo. Otherwise, doctors would surely have it.
This service is provided by the airline. Please contact the airline directly and ask for the same.
PUNE TO LUCKNOW 27/02/2017
LUCKNOW TO PUNE 02/03/2017
I AM A DIABETIC PATIENT CAN I GET DIABETIC FOOD ON FLIGHT
PLease get in touch with the airline for this purpose.
You can check the menu here: https://www.goindigo.in/information/food-menu.html
Not allowed.
Also I will be return back in March 9 from chennai to Coimbatore. I will get the certificate from my gynecologist on 28 th Feb. Can you please let me know if the certificate will be valid till 9 th of march.
We have given the one of Spicejet airline for this purpose. You can use the same performa for Indigo, without the logo of airline. This can be seen at http://baggage-allowance.info/blog/spicejet-fit-to-fly-certificate-proforma/
You can travel but the fit to fly certificate is required. Details are provided in webpage content above.
Should we still require F to F medical certificate?
You have to consider period of pregnancy from the date of travel. There shall not be any issue. Fit to Fly certificate is not required.
It is fit to fly certificate. IT is available with the doctors.
Please contact the airline for this requirement. Ideally, you shall raise a request 48 hrs before the flight.