Last updated: 31 October 2026.
This page summarises what IndiGo says it will pay if something goes wrong on board or with your baggage. The limits come from its Conditions of Carriage and from Indian law (the Carriage by Air Act, 1972). A "special drawing right" (SDR) is an accounting unit set by the International Monetary Fund, whose rupee value moves daily.
128,821SDR cap on death or injury claims on international flights
INR 25,000cap on lost, damaged or delayed checked baggage on flights within India
1,288SDR cap on checked baggage on international flights
21 daystime limit to report delayed baggage
Limits at a glance
Death or injury of a passenger on board or while boarding or leaving
- Flights within India
- INR 25,50,000 (25.5 lakh)
- International journeys (including domestic legs inside them)
- 128,821 SDR per person
Checked baggage lost
- Flights within India
- INR 350 a kilo, capped at INR 25,000
- International journeys (including domestic legs inside them)
- USD 20 per kg, at most 1,288 SDR per passenger
Checked baggage damaged
- Flights within India
- INR 350 a kilo, capped at INR 25,000
- International journeys (including domestic legs inside them)
- USD 4.61 per kg, at most 1,288 SDR per passenger
Delay of the passenger
- Flights within India
- INR 1,00,000 (1 lakh)
- International journeys (including domestic legs inside them)
- 5,346 SDR per passenger
- These figures follow Ministry of Civil Aviation notifications S.O. 3129(E) of 22 August 2019 (domestic) and S.O. 987(E) of 2 March 2020 (international), with later amendments.
- If you declare a higher value for your checked baggage when you check in, and pay any fee asked, the cap no longer applies in the same way.
- Flights to and from Vietnam are covered by Vietnamese law instead: 151,880 SDR for death or injury, 6,303 SDR for delay and 1,519 SDR for baggage, per passenger.
- IndiGo pays only for loss it can be shown to have caused, and nothing for indirect or remote loss.
When IndiGo bears no liability
- Death or injury: IndiGo can be freed, in whole or part, if the passenger's own carelessness (or another person's) caused or added to the harm. It also excludes illness, injury, disability or death that comes from the passenger's own physical condition or from an outbreak of illness of any kind.
- Baggage: no liability where the loss came from a defect in the bag itself, the passenger's fault, or if IndiGo proves it took every reasonable step or could not have done so.
- Delay: IndiGo is excused if it shows that it and its staff took all reasonable measures, or that no measure was possible.
- Where IndiGo carries a passenger of another airline after a disruption, it answers for its own flight only.
Baggage the airline will not cover
- Precious, breakable or perishable items packed in checked luggage. The list includes cash, jewellery, silverware, glassware, medicines, food, phones, cameras, laptops and other electronics, software, video gear, share certificates, bonds, negotiable papers, samples, personal and business documents, artwork, antiques, research material, irreplaceable books, and passports. Carry these in the cabin.
- Normal wear and tear, such as broken wheels or bases, lost external locks or straps, damage to protruding parts, harm from over-packing, damaged pull-out handles, scratches, torn zips, straps or handles, scuffs, dents, dirt and manufacturing faults.
- Hand baggage: whatever you carry on board is entirely your own responsibility.
- Loss caused by customs inspection, or by obeying a law.
- Harm your own bag does to other people or to property, IndiGo's included, is yours to answer for.
- IndiGo keeps bags safe from check-in until they reach the arrival conveyor belt.
Claim deadlines
- Damaged or missing items
- Report before you walk out of the terminal. Taking the bag without complaint is treated as proof that it was handed over in good order.
- Delayed checked baggage
- Notify IndiGo within 21 days of the bag being made available to you
- Entitlement to compensation
- Lost unless a case is brought within 2 years of arrival, or of the date the flight should have arrived
- Compare the tag on your bag with your own baggage tag before leaving the belt. If you take the wrong bag, IndiGo will try to recover it under the law.
- If a passenger's bag is lost because another customer or a third party took it, IndiGo bears no liability.
Other points
- These conditions also protect IndiGo's agents, staff and representatives. Travel agents sit within the same limits.
- If a seat is downgraded against your will, IndiGo reimburses you under the DGCA rules (CAR Section 3, Series M, Part IV).
- On codeshare flights sold by IndiGo but flown by a partner, IndiGo's own Conditions of Carriage apply, except on Turkish Airlines and Qatar Airways, where their conditions govern.
- Questions or claims: IndiGo's customer care is on 0124-6173838. Unresolved complaints can be raised on the AirSewa portal.
Questions travellers ask us
What is the most IndiGo pays for a lost bag within India?
INR 25,000 at most, worked out at INR 350 for each kilogram, unless you declared a higher value at check-in.
And on an international trip?
USD 20 per kg for a lost bag, up to 1,288 SDR per passenger.
How soon must I report delayed baggage?
Within 21 days of getting it. Report damage before you leave the airport.
Should I put a laptop or phone in my checked bag?
No. IndiGo does not cover electronics, jewellery, cash or documents placed in checked baggage. Keep them with you.
Baggage Allowance is an independent information site and is not part of IndiGo. Check the airline's own pages before you travel.
22 questions and answers
Yes, it can be brought.
You can carry mangoes in check in baggage in accordance with your allowance but these have to be well packed. Please seek further information from the airline on their carriage.
If you are not flying to any dry state in India, you can carry up to 5 litres of liquor in sealed condition in check in baggage. IT needs to be declared as well.
Only 100 ml would be allowed.
This would depend on the nature of these lights and the airline officials at the airport will have a final say. If allowed, this would need to be checked in. There are greater chances that this is perceived as a cargo.
yes, it is allowed for doemstic flights.
Only dry sweets and non-oily items are allowed inside cabin. Smelly items are also not allowed.
There is no special procedure for it. You are required to check it and not allowed in cabin. It shall be sealed and declared.
yes, you can carry it in check in luggage and in sealed condition.
Allowed in Check in baggage in properly packed condition
15 kg check in and 7 kg cabin
Allowed only in check in baggage. Airline does not prescribe any limit.
In checkin baggage upto 5 litres liqur allowed in sealed condition and well packed.
Ghees are not allowed on board.
Infants have to be seated in the lap of adults in cabin. Therefore, the carry cot will be allowed only till the cabin gate and not inside the cabin. From cabin gate it will be taken to hold.
May I know how much gold a single person is allowed to carry in the form of ornaments from Singapore to Chennai? Kindly let me know the limitations at the customs clearance both at Singapore airport and Chennai airport.
Thank you,
Meera
WE can not say about Customs. We can only say about the airlines. Airlines do not have any restriction.
yes, but only in check in baggage, subject to weight and dimension restrictions.
It is better to carry it in check in.
No, that does not happen since IndiGo does not offer frequent flyer program.
From Delhi To Patna
It is not the right page for this query. Please post it on http://www.baggage-allowance.info/indigo-airlines-baggage-allowance. You can know the answer by reading through the content.
5 litres of liquour is permitted on domestic flights as checkin baggage.
No. In cabin, infants have to be carried in laps. Pram is not allowed inside cabin. You will have to carry one of your own and only till the boarding gate where is it taken away to be put in the hold.