Baggage Allowance

IndiGo Airlines Refunds

India · IATA 6E

Last updated: 31 October 2026.

This page explains what IndiGo charges to cancel or change a ticket, how refunds are paid and what happens if the airline disrupts your flight. Figures are rupee amounts unless another currency is named. Bookings made in another currency use the equivalent US-dollar fee.

3 hourslatest to cancel online before a domestic flight (4 hours for international)
48 hoursfree cancel-or-change window after booking on IndiGo's website
7 daysworking days for a refund to reach a card or wallet
INR 999lowest domestic cancellation fee, on the UpFront fare 72 hours or more before departure

Cancelling and changing

  • Use Manage Booking in IndiGo's app or at goindigo.in. Online cancelling is possible up to 3 hours before a domestic departure and up to 4 hours before an international one. After that the ticket counts as a no-show.
  • Online refunds are for tickets bought on goindigo.in. A trip's start and end points cannot be edited; cancel and book anew.
  • Look-in: for two days after buying on IndiGo's own site you may cancel or alter at no charge, apart from any fare gap. It is withdrawn when your flight leaves inside a week (domestic) or 15 days (international) of purchase.
  • A phone cancellation costs up to INR 500 extra for every traveller and flight.
  • Tickets are personal; to put a different person on a flight, cancel and rebook.
  • Cancellations made the same day as booking carry a note on IndiGo's fee page about how the fuel surcharge and basic fare are treated; read it before you cancel.

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Fees on domestic flights

Each traveller, each flight. The time bands count back from take-off.

Lite and Saver

Change fee, 3 to 72 hours
3,499
Change fee, over 72 hours
3,499
Cancellation, 3 to 24 hours
4,999
Cancellation, 24 to 72 hours
4,999
Cancellation, over 72 hours
4,299

Flexi Plus

Change fee, 3 to 72 hours
999
Change fee, over 72 hours
299
Cancellation, 3 to 24 hours
3,499
Cancellation, 24 to 72 hours
3,499
Cancellation, over 72 hours
2,499

IndiGo UpFront

Change fee, 3 to 72 hours
Nil
Change fee, over 72 hours
Nil
Cancellation, 3 to 24 hours
1,599
Cancellation, 24 to 72 hours
1,599
Cancellation, over 72 hours
999

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Fees on international flights

Each traveller, each flight, in rupees. The zone of the destination sets the fee; the zone list is further down.

Lite and Saver fares

1 Indian Sub-Continent

Change, 4 to 72 hours
3,499
Change, over 72 hours
3,499
Cancel, 4 to 24 hours
5,999
Cancel, 24 to 72 hours
5,999
Cancel, over 72 hours
3,999

2 Asia Pacific

Change, 4 to 72 hours
3,999
Change, over 72 hours
3,999
Cancel, 4 to 24 hours
8,999
Cancel, 24 to 72 hours
8,999
Cancel, over 72 hours
6,999

3 Middle East

Change, 4 to 72 hours
3,999
Change, over 72 hours
3,999
Cancel, 4 to 24 hours
8,999
Cancel, 24 to 72 hours
8,999
Cancel, over 72 hours
6,999

4 CIS

Change, 4 to 72 hours
3,999
Change, over 72 hours
3,999
Cancel, 4 to 24 hours
8,999
Cancel, 24 to 72 hours
8,999
Cancel, over 72 hours
6,999

5 Africa

Change, 4 to 72 hours
6,499
Change, over 72 hours
5,999
Cancel, 4 to 24 hours
9,999
Cancel, 24 to 72 hours
9,999
Cancel, over 72 hours
7,999

6 China and Far East

Change, 4 to 72 hours
5,999
Change, over 72 hours
5,999
Cancel, 4 to 24 hours
9,999
Cancel, 24 to 72 hours
9,999
Cancel, over 72 hours
7,999

7 Europe

Change, 4 to 72 hours
7,999
Change, over 72 hours
7,999
Cancel, 4 to 24 hours
19,999
Cancel, 24 to 72 hours
19,999
Cancel, over 72 hours
14,999

8 America

Change, 4 to 72 hours
12,999
Change, over 72 hours
12,999
Cancel, 4 to 24 hours
19,999
Cancel, 24 to 72 hours
19,999
Cancel, over 72 hours
14,999

9 Australia and New Zealand

Change, 4 to 72 hours
12,999
Change, over 72 hours
12,999
Cancel, 4 to 24 hours
19,999
Cancel, 24 to 72 hours
19,999
Cancel, over 72 hours
14,999

Flexi Plus fare

1 Indian Sub-Continent

Change, 4 to 72 hours
1,999
Change, over 72 hours
299
Cancel, 4 to 24 hours
3,999
Cancel, 24 to 72 hours
3,999
Cancel, over 72 hours
2,999

2 Asia Pacific

Change, 4 to 72 hours
2,999
Change, over 72 hours
299
Cancel, 4 to 24 hours
5,999
Cancel, 24 to 72 hours
5,999
Cancel, over 72 hours
4,999

3 Middle East

Change, 4 to 72 hours
2,999
Change, over 72 hours
499
Cancel, 4 to 24 hours
5,999
Cancel, 24 to 72 hours
5,999
Cancel, over 72 hours
4,999

4 CIS

Change, 4 to 72 hours
2,999
Change, over 72 hours
299
Cancel, 4 to 24 hours
5,999
Cancel, 24 to 72 hours
5,999
Cancel, over 72 hours
4,999

5 Africa

Change, 4 to 72 hours
3,999
Change, over 72 hours
499
Cancel, 4 to 24 hours
7,999
Cancel, 24 to 72 hours
7,999
Cancel, over 72 hours
4,999

6 China and Far East

Change, 4 to 72 hours
4,999
Change, over 72 hours
499
Cancel, 4 to 24 hours
5,999
Cancel, 24 to 72 hours
5,999
Cancel, over 72 hours
4,999

7 Europe

Change, 4 to 72 hours
6,999
Change, over 72 hours
499
Cancel, 4 to 24 hours
9,999
Cancel, 24 to 72 hours
9,999
Cancel, over 72 hours
8,999

IndiGo UpFront fare

1 Indian Sub-Continent

Change fee (any time)
Nil
Cancel, 4 to 24 hours
2,499
Cancel, 24 to 72 hours
1,999
Cancel, over 72 hours
1,499

2 Asia Pacific

Change fee (any time)
Nil
Cancel, 4 to 24 hours
2,999
Cancel, 24 to 72 hours
1,999
Cancel, over 72 hours
1,499

3 Middle East

Change fee (any time)
Nil
Cancel, 4 to 24 hours
2,499
Cancel, 24 to 72 hours
1,999
Cancel, over 72 hours
1,499

4 CIS

Change fee (any time)
Nil
Cancel, 4 to 24 hours
2,499
Cancel, 24 to 72 hours
1,999
Cancel, over 72 hours
1,499

5 Africa

Change fee (any time)
Nil
Cancel, 4 to 24 hours
2,499
Cancel, 24 to 72 hours
1,999
Cancel, over 72 hours
1,499

6 China and Far East

Change fee (any time)
Nil
Cancel, 4 to 24 hours
2,999
Cancel, 24 to 72 hours
2,999
Cancel, over 72 hours
1,999

7 Europe

Change fee (any time)
Nil
Cancel, 4 to 24 hours
2,999
Cancel, 24 to 72 hours
2,999
Cancel, over 72 hours
1,999

Which zone is my destination in?

1 Indian Sub-Continent
Colombo, Dhaka, Kathmandu, Jaffna, Male
2 Asia Pacific
Singapore, Bangkok, Phuket, Krabi, Langkawi, Penang, Kuala Lumpur, Jakarta, Bali, Ho Chi Minh City, Siem Reap, Hanoi, and several other Malaysian and Indonesian cities
3 Middle East
Dubai, Muscat, Doha, Jeddah, Bahrain, Kuwait, Sharjah, Abu Dhabi, Ras Al Khaimah, Fujairah, Dammam, Riyadh, Madinah
4 CIS
Baku, Tbilisi, Tashkent, Almaty
5 Africa
Seychelles, Nairobi, Mauritius, Reunion Island, Dar es Salaam, Kilimanjaro, Cape Town, Johannesburg, Casablanca
6 China and Far East
Guangzhou, Shanghai, Hong Kong, Haneda, Kansai, Narita, Osaka
7 Europe
Amsterdam, Copenhagen, London, Istanbul, Manchester, Athens, Tel Aviv, and the other European cities IndiGo sells, including the codeshare ones
8 America
New York, Boston, Chicago, Washington, San Francisco, Houston, Atlanta, Miami, Los Angeles, Sao Paulo
9 Australia and New Zealand
Sydney, Melbourne, Perth, Brisbane, Adelaide, Gold Coast, Canberra, Auckland and other cities

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How refunds are paid

  • Card or wallet payments: money returns to the same card or wallet inside seven working days after you ask. American Express bookings take up to 21 working days.
  • Agent bookings: the money is sent to the agency at once, and you claim it from them. If it has not arrived after 14 working days, write to customer.experience@goindigo.in.
  • Cash payments: at a domestic airport counter you complete a refund form and receive an electronic transfer. If you paid cash at an international counter, email the same address.
  • Credit shell: rather than cash back you may hold the value as a credit shell to use on a later trip booked online or by phone. It works only for the passenger whose ticket was cancelled. Bookings through other agencies and international cards are not eligible.
  • No refund can be requested after the flight has departed. Refunds are paid in INR to the named passenger, the payer or the agent.

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No-shows

  • If you have not checked in at least 60 minutes before departure, IndiGo keeps the fare. You can still claim back the government taxes and the user development, airport development or passenger service fees. Open Edit Booking with your booking reference and email to claim.
  • Once a Plan B change has been used, any later change or cancellation carries the usual fees.

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Medical cancellations

  • If you, or someone sharing your booking, goes into hospital on your travel dates, IndiGo may refund or issue a credit shell on seeing hospital records and proof of relationship.
  • For other medical reasons, a refund follows an opinion from a doctor on the DGCA's list of aerospace medicine specialists confirming your fitness to travel.

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When IndiGo delays or cancels

  • IndiGo texts and emails news of delays, cancellations and earlier departures, so keep your mobile number and address on the booking correct. Without working contact details you may lose the right to compensation.
  • A delay beyond two hours, or a departure brought forward by over an hour, lets you choose between your money back and a seat on another IndiGo flight without paying more, if space allows.
  • Should a later section be cancelled while you are mid-journey, you may stay where you are and accept payment for the unflown part, return to your start for a refund or credit, or be placed on another IndiGo flight.
  • On connected trips sold together, a likely missed connection lets you pick a refund, credit or new flight. When the onward flight from the transit stop is late or cancelled, IndiGo may offer its next departure or another carrier's and, at its option, a hotel night, transfers and dinner.
  • Compensation for both follows the aviation regulator's rules (DGCA CAR Section 3, Series M, Part IV). You can also lodge a grievance through AirSewa.

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Denied boarding

  • On overbooked flights IndiGo first asks for volunteers and may offer them benefits. Otherwise it decides on the order of check-in.
  • It tries to keep these customers on board: children, safety assistants, pregnant women, passengers with impaired senses, wheelchair users and other customers needing help, and those with reduced mobility, a psychiatric condition or a serious medical condition.
  • Compensation is given as an IndiGo voucher, and none is due if you are put on another flight leaving within 60 minutes of your booked time. Vouchers are in the passenger's name, good for a year, cover base fares and IndiGo services (not taxes or airport charges), and work for one booking on the website or by phone.

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Questions travellers ask us

How long does an IndiGo refund take?

Seven working days for cards and wallets, and 21 working days for American Express.

Can I cancel for free?

Yes: for two days after buying on goindigo.in, provided departure is over a week away (15 days for international).

What do I get back if I miss my flight?

Government taxes and airport fees, but not the fare itself.

Who pays if IndiGo cancels my flight?

You can choose a refund or a free rebooking. Compensation follows the DGCA rules.

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Baggage Allowance is an independent information site and is not part of IndiGo. Check the airline's own pages before you travel.

Ask a question

Our team reads every question before it appears. Please do not share booking numbers or personal details.

Latest 30 of 57 questions

  1. Ponnalagu murugesan5 July 2019
    Hi sir i am booking yesterday indigo flight from singapore to tiruchirappalli my fight time at 14.10 am but i am miss my flight so please help me to refund sir
    1. Answer

      Please get in touch with the airline directly. We are not Indigo Airline, but are an independent website. 

  2. Tarun kalra31 May 2019
    My flight from Bangkok to Delhi on 3rd of June
    I want to delay it to 4th of June
    What will be the charges
    1. Answer

      Rescheduling charges are Rs 2500.

  3. Salamonraj Kamalakar27 May 2019
    My flight 6E 73 journey date 26th May 2019, was delayed for 1.5 hours and after take off one hour later it was broken down for some technical issue and it took 4 hours to change the aircraft and fly again. So total Delay was more than 6 hours.
    Because of this delay, I have to take unpaid leave for the whole day and that cost me around S$ 150.
    How do I get the compensation for this delay?
    1. Answer

      You shall be approaching the airline at first for the compensation and make a formal request for the same. We expect it works out at the level of airline itself.

  4. Donald Menezes14 May 2019
    PNR GYF88L. Is the passenger eligible for refund?
    1. Answer

      We are not able to check. PNR seems to be wrong. Have you booked with agency and this seems to be its confirmation number.

  5. RAJENDRA KUMAR MAKHARIA14 December 2018
    My indigo flight is delayed by 1hour 10 minutes. Do I get any compensation?
    1. Answer

      We do not think this will entitle you to compensation. Please read through the terms and conditions on airline website. If the delay is caused, the reason for delay holds importance. Also, the delay can entitle you to have  a refund, or a future travel date, or alternative flight but not compensation.

  6. Hemani7 December 2018
    My flight was delayed by half an hour. I had paid some additional charges which was for assurance of baggage and time. But now when my flight was delayed I want to know the procedure for compensation.
    1. Answer

      We would suggest that you read through the airline policy for compensations. We do not think that the airline will provide any compensation for 30 minutes delay. However, to begin the procedure for compensation claim, you can either call the airline customer service or write an email to them.

  7. Myesha29 November 2018
    If I cancel my ticket atleast 15 days before the scheduled departure, will i get the full refund?
    1. Answer

      It depends on terms and conditions of the ticket. In any case, the refund amounts on cancellation of tickets are determined after deducting at least cancellation charges. 

  8. P Tomer1 September 2018
    I booked flight from Delhi to Bangalore 6E 2297 Date 01/09/2018 which has been rescheduled by Indigo from 09:00 am to 10:00 Am . Can I claim for delay in flight ? Kindly tell me procedure to claim..
    1. Answer

      Please raise the formal request with the airline through any channel of communication.

  9. Esmail Noufel24 August 2018
    I resrved my ticket cochin to muscat you are cancelled my ticket so how can get my money back
    1. Answer

      We are not the indigo airline and not related to it. 

  10. Esmail Noufel24 August 2018
    21st aug cancelled my ticket how i can get my money back
    1. Answer

      You will get it through the entity which booked the ticket. If ticket booked with the airline, it will give the refunds. If booked with agency, it will give refunds. You need to contact them. If you have not raised a formal request for the same, it is always good to do it. 

  11. NVSrinivasan12 August 2017
    Kindly return eligible refund for
    Noshow pnr PBUEWM on 11/8/17
    Mum-Chennai flight
    NVSrinivasan
    9833600018
    1. Answer

      We are not the airline. Please contact the airline directly, if you have booked with it. 

  12. Atikur Rahman10 August 2017
    Hello sir my flight missed
    Pune to delhi and delhi to guwahati .
    Process to refund money
    1. Answer

      Please contact the agency which booked tickets for you. 

  13. Sanjeev mathur2 August 2017
    My flight is missing then how much be refundable
    1. Answer

      Depends on when it was missed. 

  14. Regi Mathew1 March 2017
    I have cancelled my flight. How much time will take to refund the amout to my bank account
    1. Answer

      7-10 days.

  15. Divya26 February 2017
    My parents missed their flight from Mumbai to Delhi due to a confusion on their end on flight timing. Can one claim refund of taxes and how does one go about it. They took fresh tickets and flew back eventually.
    1. Answer

      You just have to raise a formal request in this respect either by calling their customer service or through email and it will be done. 

  16. Ravindra Kumar dhyani25 February 2017
    My pnr is kbg7u-6e on 28 March but I will go to 28feb plz give me some suggestions
    1. Answer

      You shall get in touch with the airline or the agency which booked ticket

  17. Vipasha19 February 2017
    If i cancel my tickets 1 month before the date of fly than how much refund will i get?
    1. Answer

      Ticket cancellation charges of about Rs 2250-2500 would be deducted. It also depends on which type of ticket you bought. Airline or agency, who booked tickets, would inform you. 

  18. karunesh pandey16 February 2017
    my flt 6E 6929 pnr QGLLXK DEL -BLR is reshcdule on 21/02/2017 for 07/10 hrs to 5/45 hrs .i want to book for next day for same flt at 07:10 hrs. how to change please guide.
    1. Answer

      You can do it by speaking to the airline customer care. 

  19. Nivetha10 February 2017
    My PNR M652XL . I booked the new ticket again . From chennai to Hyderabad but I didnt get my refund yet . Please take necessary action .
    1. Answer

      You will have to approach the airline for refunds. They might have kept your sum in credit shell, you are requested to seek its release from the airline. 

  20. Asma Khalid10 November 2016
    I had booked a round trip from Kolkata to Delhi and back. I canceled the return leg of the journey. I had opted for the credit shell option. Please tell me how to utilise the credit for booking another Indigo ticket.
    1. Answer

      Once you would be making a new booking, you will be able to use the amount kept in credit shell for buying tickets.

  21. Birendra Prasad8 November 2016
    My PNR-PGESHH, and i would like to get refund since flight is reshedule and i am not comfortable with reshudle timing of flight.
    1. Answer

      Please approach airline or agency whosoever booked ticket.

  22. Sukhdev Saina21 October 2016
    I had cancelled two tickets from Delhi to Bagdogra -6E369 .My Pnr no. Is DYIQTW. So I want to know about details of refund.
    1. Answer

      Ticketing agency will inform about the correct refunds status. 

  23. ABHISHEK KADAPI16 October 2016
    We had more than 4 hours delay at Pune yesterday for Flight 6E 807. We were suppose to leave by 11:45pm to Bangalore but we're made stuck there with no much communication or compensation. Let me know when and how I can get compensation for this as per DGCA rules and regulations. I was traveling with 4 yrs kid who was made to sleep on chair for hours with no proper arrangements.
    1. Answer

      Any compensation arising out of cancellation or delay of flights will be processed as per DGCA guideline outlined in Civil Aviation Requirement, Section - 3, Series M Part IV. This document can be accessed at : http://baggage-allowance.info/blog/dgca-rules-for-passenger-rights-for-flight-delays-cancellation-and-denied-boarding/

  24. Nakul16 October 2016
    Hi, Is there any kind of delay or reschedule plan pertaining to flight from pune to nagpur on 2nd December at 11:00 am ?
    1. Answer

      Please seek this information from the airline or the agent who booked the ticket. 

  25. Mohit Kumar15 October 2016
    My indigo flight was 1 nov.2016 due to some problem I can't go.My ticket was refundable. So, problem is that how much deducted before 15 days.
    1. Answer

      There would be a ticket cancellation charge of about Rs 2250. Precisely what amount would be refunded can not be disclosed by airline to us. Please quote your pnr no to airline to know details.

  26. Naziya8314 October 2016
    Yesterday i booked a ticket from hydrabad to kolkata for 2 person,due to some technical problem my ticket was not connirmed but money has been deducted twice, what should i do to get my money back.thnx
    1. Answer

      You shall immediately contact the airline or the agency with which you have booked. One of it would be reversed. 

  27. sameer7 October 2016
    Today i booked a ticket from chandigarh to srinagar, due some technical problem my ticket was not confirmed but money has been deducted twice, what should i do to get my money back.thnx
    1. Answer

      You must contact the airline to know if ticket was made or not. 

  28. Urvashi3 October 2016
    Hi,
    I had booked the tickets to travel to Delhi from Pune on 24th Dec 2016. However now we would like to re-book the same flight as the rates have reduced when we checked on 3rd Oct 2016.
    Please let me know if we shall get the refund of the difference amount.
    Warm regards,
    Urvashi
    1. Answer

      Ticket cancellation charges would first apply. You can always re-book and claim for refunds. Exactly how much of refunds will be provided will be told only to you by the entity which booked ticket (airline or agent)

  29. santanu sarkar2 October 2016
    change the flight tickets time
    1. Answer

      Please follow up with the airline or do it on your own online. 

  30. Pradeep14 September 2016
    Hi,

    I have booked direct flight from Vadodara to Bangalore in Nov-16. Direct flight has been cancelled by airline and they offer me alternate flight ( Vadodara - Mumbai - Bangalore) instead of direct flight. Can I get any compensation for it ?
    1. Answer

      You will get the refunds.