Indigo Web Check In- Indigo App, Airport & Kiosk Check-in, Boarding Pass

Last updated: 31 October 2026.

IndiGo offers four ways to check in: online, on the app, at a kiosk and at a staffed counter. The deadlines below come from the airline's published rules. Every time below is measured backwards from your flight's planned take-off.

60 minbefore departure when domestic airport counters close

75 minbefore departure when international airport counters close

25 minbefore departure when boarding gates close, at every airport

48 hourshow early free web check-in opens

Check-in deadlines

Web check-in opens

Domestic flights: Two days ahead
International flights: Two days ahead (the airline's airport page gives the free web window as 48 hours down to 60 minutes)

Airport counters close

Domestic flights: 60 minutes before departure
International flights: 75 minutes before departure

Boarding gate closes

Domestic flights: 25 minutes before departure
International flights: 25 minutes before departure

Suggested time to reach the airport

Domestic flights: 2 hours before
International flights: 4 hours before

Be at the gate by the time printed on your boarding pass, or by any later time announced at the airport.
IndiGo may cancel the reservation of a customer who misses these deadlines. The Conditions of Carriage add that anyone not checked in an hour before departure forfeits the fare, apart from airport charges (not counting GST), which can be claimed back.
Web check-in is free. Customers who bought through the airline's own site or app are normally checked in for them; everyone else can do it on goindigo.in or in the app.

Ways to check in

Web check-in

Go to the airline's website, enter your booking details and pick a seat if you wish. On a domestic sector the window stays open from two days out until an hour prior.
Bring your boarding pass on paper or on your phone. Travellers with cabin bags only can head straight for security. A checked bag must be handed in at the bag drop counter after you finish online.
Clear any unpaid amount on the booking first, otherwise online check-in is blocked.

Mobile check-in

Get the IndiGo app for Android or iOS, register, then check in, choose a seat and email or print the e-boarding pass. Registration is mandatory for this route.
A printed copy is recommended. You can also collect one at an IndiGo counter, though the queue will be longer.

Kiosk check-in

Machines at the airport let you choose a seat and print your boarding pass. No registration is needed.
Once the counters have closed for your flight, the kiosk will not print a pass.

Counter check-in

Staffed counters handle bags and anyone not able to check in online.
IndiGoStretch flyers may use online check-in two days ahead and get priority handling when they reach the terminal.

Who cannot use web check-in

Online check-in is not available if any of these apply to you:

You booked the special Unaccompanied Minor fare.
You are travelling as a medical passenger or on a stretcher.
You paid with an international credit or debit card.
Your trip has connections and a later flight leaves outside the 48-hour window of the first.

Go to the airport counter instead, and allow extra time.

Fast Forward and seat rules

Fast Forward is a paid add-on giving priority check-in and boarding at any time. The domestic price is INR 650 for each traveller and flight; other currencies are on IndiGo's fees page. BluChip members receive a discount when they pre-book it.
Emergency-exit seats are given only to able-bodied customers aged 15 or over who can open the exit and follow the crew's instructions. Passengers with sensory impairments, users of on-board oxygen devices and anyone with a short-term mobility problem cannot sit there.
Seats on ATR aircraft do not recline.

Airport terminals

IndiGo publishes a terminal list for each airport. Check it against your own booking, since terminals can change.

Domestic, numbered terminals: Ahmedabad T1, Bhubaneswar T1, Delhi T1, Jaipur T2, Kolkata T2, Lucknow T2, Thiruvananthapuram T1, Vijayawada Domestic T1
Domestic, named terminals: Goa Domestic Terminal (Dabolim), Kozhikode Domestic Terminal, Mumbai Domestic Terminal, Tirupati Domestic Terminal; most other cities use a single terminal
International: Delhi T3, Mumbai T2, Singapore T2, Doha Terminal B, Colombo T1, Dubai T1; Bangkok Suvarnabhumi, Kathmandu Tribhuvan, Muscat and Sharjah have a single terminal

When a terminal changes, IndiGo contacts the affected customers by SMS, call or email using the details given at booking.
At Delhi, an airport-run shuttle between terminals runs about every 10 minutes. The Metro does not link T1 with T2 or T3.

Children and passengers needing help

A child using Flying Solo must arrive 2 hours ahead on a domestic trip, or 4 hours ahead on an international trip.
Wheelchair users and others wanting help should say so two days in advance. See the Special Assistance page.
Questions: 0124-6173838 or 0124-4973838.

Questions travellers ask us

When do IndiGo check-in counters close?

60 minutes before a domestic flight and 75 minutes before an international flight.

How long before the flight does the boarding gate close?

25 minutes ahead of take-off, at every airport.

Is web check-in free?

Yes. It opens two days before your flight.

Can I check in at a kiosk after the counters close?

No. Once the counters are shut, the kiosk will not issue a boarding pass.

Baggage Allowance is an independent information site and is not part of IndiGo. Check the airline's own pages before you travel.

Latest 30 of 222 questions

Anitha27 August 2023

May i know the maximum size of the checkin luggage for domestic flights?
Also do u accept extra large checkin luggage for domestic flights? If yes need to know the charging detail.
1. Answer
  Sum of dimensions added once shall not be more than 158 cm. Overweight and oversized baggage charges might apply
RAVINDRA SULE2 July 2020

BOARDING PASS REQUIRED
1. Answer
  PLease go to manage booking section on the airline website.
Rabindra Kumar Patra30 December 2019

Boarding pass
1. Answer
  Please be clear in your question.
Abhijnan Sengupta14 July 2019

I did web check in for my Kolkata to Ahmedabad flight. I will have both carry on baggage and check in baggage. How do I get security tags for both? Also can I carry perfume and face washes in check in baggage?
1. Answer
  Yes, you can take perfume and face wash in check in baggage. Stamping of hand baggage tags has been done away with. Please check with the airline local office for details.
Ancy Emmanuel28 December 2018

Photocopy of aadhar card is a valid document for domestic travel
1. Answer
  Original is required.
KRaj15 December 2018

As suggested by indigo executive, I requested to correct or update the name on flight ticket as passenger is same. I have sent the govt. Id proof on mod.indigo@igt.in

I haven't received any response since 12 hours.
1. Answer
  You must get in touch with the airline and bring this to their notice.
Bharti1 October 2018

I lost my boarding pass of a flight calcutta to delhi.
M citizen of delhi.i need that boarding pass to submit in office .how can i get copy of that or any other solution for my problem.

Plz reply ASAP.its urgent.
1. Answer
  Please contact the airline. It will not be able to reissue the boarding pass, but it will certainly help you by issuing a travel certificate. This will cost you Rs 200.
Harsha naiker27 September 2018

I have written my husband name as middle name and I have identity proof with my father do marriage certificate do for it
1. Answer
  Please get in touch with the airline in this respect. They will inform what all docs need to be produced for verification of identity. Marriage certificate is taken as an accompanying certificate.
Fazil14 September 2018

Where is indigo baggage drop counter in delhi.?
1. Answer
  Yes, it is available in Delhi.
Anup13 September 2018

Is Aadhar Card a valid ID for boarding Indigo ??
1. Answer
  Yes, it is a valid ID proof.
Vijay20 August 2018

Sir i was travelling from dimapur to delhi on 07 jul 18.I carried 05 bottles of liquor in trolley bag (in luggage). It was sealed bottle, but check in security persons not allowed for carry of bottle at dimapur airport. I travels to indigo flight max.what is reason pl reply ?.I was very disappointed that time, because i was lost of money and time. Security person tell me that no authority of carrying of its bottles.
1. Answer
  IT could be because Nagaland is a Dry State.
Anilbhaisolanki12 August 2018

My flight ticket bording pass
1. Answer
  If booked online, it can be done under "View/Change Booking"
renjit14 August 2017

I am travelling from Kochi to muscat, my brother in muscat have took visa for me. but there is a spelling mistake in printed name in visa, will that be a problem ?
1. Answer
  please contact the visa specialist.
Jotinath Mulik13 August 2017

I booked tickets online. Can I show them e-ticket on counter to get my boarding pass ???
1. Answer
  You must have the print-outs with you.
Renjit9 August 2017

Shall i carry chappathi and Egg curry as food into flight ?
1. Answer
  Curries would not be allowed. Dry items are fine.
Pratyaksh9 August 2017

I will be travelling tomorrow with Indigo from Mumbai to Ranchi, but i have lost my wallet (that had all the original Id Proofs) 2days back and I have the FIR copy of the lost documents. Will it act as a valid ID proof for travel?
1. Answer
  Please contact the airline in this respect.
maya jaiswal7 August 2017

I am travelling from bagdogra to hyderabad on1st september. I got my boarding pass email through web checking, but the gate number is not mentioned on the pass. The PNR number is IY8IRP.
1. Answer
  Please contact the airline customer service.
Gokul7 August 2017

Hi i am traveling to Coimbatore on 12th august can i carry alcohol in check in luggage if so what is the limit and should it be wrapped
1. Answer
  Up to 5 litres allowed in check in baggage and in sealed condition.
Puornisha6 August 2017

Hi, my name is Puornisha..I have booked my ticket from mangalore to bangalore. I have also confirmed my return ticket..My problem now is weight of luggage allowed is 15kg..But i need extra 15kg...Can i change in my ticket? If can how much should i pay?Please reply as soon as possible..Tq
1. Answer
  You can buy it online or by speaking to airline customer care. Rates of online pre-paid excess baggage are given in content above.
Saravanan29 July 2017

Hi. Flying from bangalore to Mumbai, is aadhar or my Indian bank pass book is fine as a id proof?
1. Answer
  Adhaar card in original is fine. Bank pass book shal have photo and shall be duly attested and stamped by bank
Saravanan29 July 2017

Hi can I carry my laptop and power bank?
1. Answer
  yes, it can be take in cabin baggage within 7 kg weight limit
Keshaw kumar25 July 2017

Is e aadhar and notary valid for boarding indigo domestic flight
1. Answer
  Coloured Print out of e-adhaar card taken from official website of government is a valid proof.
Rajiv Ranjan23 July 2017

i booked three adult tickets in indigo domestic flights then luggae of one bag of 40 kg allowed ?
1. Answer
  No check in bag can be more than 32 kg weight, even after allowing clubbing of check in bags of people travelling on same pnr.
Shylaja H N16 July 2017

If i have hand bag as well as check in bag , am i still select my seats before 48 hours of departure?
1. Answer
  Yes, it is possible.
rati2 March 2017

hi my friend is travelling from bangalore to jaipur.
he has lost his id proof during tirupati darshan.
now he has only duplicate copy of id proof. and a certificate from trimula police indicating lost of id proof.
also he has travelled from indigo airlines 2 days back from jaipur to bangalore.
please confirm a duplicte copy and police certificate enough for boarding.
An early response is apprectiated
1. Answer
  Duplicate copy with the police complaint will work. We got it confirmed from the airline.
Babu2 March 2017

I booked airtickets via indigo mobile app and I got email confirmation. This email confirmation enough for entering Airport.
1. Answer
  You will have to take the prints of tickets and boarding pass and carry original ID proof.
Sameer Sohoni26 February 2017

Are original documents required for travelers or Xerox copies will do for domestic flight?
Can aadhaar card be used as id proof?
1. Answer
  Original docs are required for verification. Adhaar card can be used as ID proof.
nataraj km21 February 2017

how can i take boarding pass
1. Answer
  You can get it in your email or in mobile or even get it printed at airport during check-in.
Vasandhakumar20 February 2017

how can i take boarding pass in online
1. Answer
  Have you booked tickets online? Where are these booked? You can get it in email from the agency or airline where tickets are booked.
Ravindra17 February 2017

Can I use my bank pass book with photo as a id proof.
1. Answer
  yes, it can be used.

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