Refund Rules of Qatar Airways for Delay, Cancellation, Loss, etc

Last updated: 31 October 2026.

What you get back depends on the fare you bought. The rules for each fare are shown during booking and in your booking details. Cheaper "Lite" fares and other non-refundable tickets can lose most or all of their value, while higher fares are more flexible.

24 hoursfee-free cancellation after booking online (with exceptions)

1 yearvalidity of a Qatar Airways travel voucher

7 daysbusiness days to send a US card refund to the card issuer

20 daysbusiness days for cash or other payments in the US

Cancelling and getting money back

Use Manage Booking on qatarairways.com or the app: choose Cancel flight/Refund ticket, or the Refund and voucher request on the Help page. Tickets bought through a travel agency are refunded through the agency.
Free cancellation window: cancel in the first 24 hours after booking at no charge. This does not cover Lite fares or award bookings, and a fee can apply to flights leaving within three days of booking.
For US bookings made a week or more before departure through a US sales channel, Qatar Airways keeps the reservation for a day before you must pay.
Refunds go back to the original payment method. The online form quotes up to 10 working days. For flights to or from the USA, a card refund is sent to the card issuer within seven business days of your request, and refunds for cash, cheque or other payments are made within 20 business days.
Follow progress with the Track a refund tool on the Help page.
A refund you ask for yourself is the fare less service charges and any cancellation, date-change or no-show fees. On a part-used ticket you receive the fare paid minus the fare for the sectors already flown, less those fees.
When Qatar Airways cancels, runs far behind, or causes a missed connection, an unused ticket is refunded in full; a part-used one gets the larger of two figures: the fare for the remaining journey, or the fare paid minus the fare for what you flew.
Lost tickets are refunded on satisfactory proof of loss and a promise to repay if the ticket turns up.

Travel vouchers

An entirely unused ticket from the airline's website or app can become a voucher worth the same, minus non-refundable taxes. The voucher lasts one year after issue, and you can ask for it at any point while the ticket is valid.
Not offered on Lite and other non-refundable fares, for tickets booked offline, or for tickets already paid for with a voucher. Agency customers must ask their agency.
A voucher works only for the same passenger and cannot be transferred. Any balance left after a cheaper booking is lost.
A voucher can be spent on Qatar Airways flights and on QR-numbered codeshares.
A no-show fee is taken from the voucher value when it is issued. You can still ask for the voucher to be turned into a refund, with a fee.

Change and cancellation fees on award tickets

For tickets bought with Avios, fees depend on tier and apply to each ticketed passenger.

Over a day before departure

Platinum and Gold members: No fee
Silver, Burgundy and guests: USD 25

Between three hours and a day before

Platinum and Gold members: No fee
Silver, Burgundy and guests: USD 100

Inside three hours, or later

Platinum and Gold members: No-show: Avios and cash are forfeited and just airport and state taxes come back
Silver, Burgundy and guests: No-show: Avios and cash are forfeited and just airport and state taxes come back

When Qatar Airways cancels or delays

If it cancels or delays a flight, cannot give you the seat you booked, or makes you miss a connection, it will either put you on another of its flights with space, re-route you to your destination on its own or another airline's service (or by land), or refund the ticket.
Those options are the airline's only commitment under its Conditions of Carriage unless a law gives more. Passenger-rights rules in Qatar, the EU, the UK, the USA and other markets can add care and compensation.
For flights to or from the USA the airline tells customers about known delays and cancellations and their refund entitlements. Late bags are delivered within 30 hours where possible, with reasonable expenses reimbursed.
On oversold flights it first looks for volunteers. If you are denied boarding without volunteering, you receive compensation and a seat on another flight, provided you met the check-in rules.

Questions travellers ask us

Can I cancel for free after booking?

Yes, in the first day for online bookings, apart from Lite and award tickets.

How long does a refund take?

Up to 10 working days online, and in the USA seven business days to reach the card issuer.

How long is a voucher valid?

One year from the day it is issued.

Baggage Allowance is an independent information site and is not part of Qatar Airways. Check the airline's own pages before you travel.

22 questions and answers

JANICE GENES ARCALES14 September 2023

I need a terminal fee for OFW
1. Answer
  Your question is not clear to us.
Ibrahim khan19 June 2019

I missed my returning flight, so this way i've used the ticket partially, i want to know if Qatar airways would refund my money.
1. Answer
  It depends on fare rules of the ticket. PLease check these. Airlines can refund the money for leg of journey not undertaken with certain conditions.
Rien Dieryckx3 October 2018

Dear

Due to a security problem was our flight QR 0195 from Doha to Brussels(02/10/2018) more than 3houres in delay.
Normal departure: 01u40 --> Effectief departure: 4u45
Normal arrival: 07u30 --> Effectief arrival: 10u40

Is it's possible that we can we get a refund?

Kind regards
Rien
1. Answer
  You can seek a refund from the airline directly.
SALIMA12 August 2018

Hi,

I missed a flight not because I wasn't there but because I wasn't allowed just a one way ticket from Canada to Qatar. I would like to add to reschedule my flight with my one way ticket but I don't know how to issue this complaint. The Qatar Airways in Canada is closed at the moment which make it even harder to solve my situation. I need help, please email me back at Salma-yusuf@hotmail.com. My Airline Booking Reference(s) are:
AC (Air Canada): LBTEQI
QR (Qatar Airways): LZVRM4

I hope to hear from you soon.

Salima.
1. Answer
  We are very sorry for being so late in responding to you. We hope that the issue would have resolved by now. We would have suggested that you make use of Twitter Account of the airline for sending a Direct Message to help you out.
Anita Pritchard3 August 2018

My family and I travelled back from Manchester to Doha on the 17 Feb 2017. When we landed at Doha we were greeted by the airline staff who notified us that the connecting flight to Adelaide had taken off. There were other passengers with us that were also stranded the airline staff told us we would be put on a flight the next day. This turned out to be a night time flight and we were also told we would be landing in Sydney as there was no direct flight to Adelaide. I have been told that we should be entitled to compensation for the inconvenience. If this is so please can you let me know the procedure for a claim. Our flight details are from MAN-DOHA QR0022 and DOHA-ADELAIDE QR0914
Kind regards
Anita Pritchard and family
1. Answer
  You can initiate the process of claim by writing them email OR over the phone with customer service executive OR fill the form given on this link https://qatarairways.zendesk.com/hc/en-us/requests/new.
james jones31 July 2018

we booked our holiday through travelbag and our flights were booked with Qatar to go to bali via Doa airport to transfer to another pain to denspar bali. At Doa airport we waited for our transfer flight to board, at the checkin to board plain we were told that the seats were over sold and we would have to be delayed for 6hours 30mins. we have tried to claim from our holiday insurance and they have told us to claim direct from Qatar. can you please tell me how i claim from qatar for this delay which resulted in us loosing 1 days holiday from our dream holiday
1. Answer
  Visit this page to know contact details of Qatar Airways and lodge a compensation claim. https://www.qatarairways.com/en-om/contact-us.html Also, speak to your ticketing agent.
Mohammad abul khayer10 August 2017

I have bought a ticket of qatar airways to travel from dhaka to roma.departure date is 13august17 at 3.20 am.now i want to cancel my reservation.how much bdt will be charged from paid amount?how much time will be taken to refund me?
1. Answer
  Ticket cancellation charges can vary due to many factors. You need to call airline directly or agent who booked ticket to know what are these charges. Refunds are generally processed in 7-10 days times.
Mandisa Fubesi26 July 2017

I still haven't received my unused flight ticket that was arranged for 8June from Dubai to Cape Town, i booked through Cleartrip id 17042433978 I'm tired of calling them, they say Qatar airline has not released the refund, i wanna know why is this happening & when am i getting my money back please.
1. Answer
  You need to contact Cleartrip only.
Mehbooba Bilal20 July 2017

My family was coming from Karachi Pakistan. but due to staff problems they did not allowed the passengers to board, they were asking the return ticket which they were carrying but they said its not confirmed where on ticket its written confirmed, so they miss the flight, now how much qatar airways will refund, where as the ticket was used by one side from Doha to Karachi.
1. Answer
  What amount will be returned will be decided by whosoever booked the tickets. Normally, if it is booked with agency, some amounts are deducated from the refundable tickets towards cancellations and the rest is returned.
Jan Ruzicka20 February 2017

Hello,

I would like to ask whether you might be able to help us with a very old matter?

We were a small group of 6 persons (2 families) travelling with Qatar from Munich to Phuket through Doha and Kuala Lumpur.

Our flight from Doha to Phuket - no. QR848 scheduled on 31.12.2013 with short stop in Kuala Lumpur might continue on 01.01.2014 to Phuket then.

But we were asked to wait at Kuala Lumpur Airport for 2 hrs delay which was postponed couple of times to final more than 9 hours when we were transferred to Phuket by spare plane. Qatar Airways gave us just meal tickets and we were so tired and stressed that we have not done any other steps.

Our holiday in Thailand was wonderful so we totally forgot about complaints but by an accident I have recently heard about the option to claim requests/complaints years ago.

Would it be possible for you to help us with this trouble?

Best regards
Jan Ruzicka
1. Answer
  Generally, there is time limitation about receiving complaints. That period might be over by now. However, we would request you to get back in touch with the airline and check out their response. Airline will not entertain our involvement,
Prem chhantyal27 January 2017

My ms. Couldn't return to us on jan 24 as scheduled because of some paperwork delays here in Nepal. She had booked round ticket from us to Nepal @1600$. when i asked ticket officer about cancellation 2 days earlier ie22 jan, she told cancellation charge to be 250$. I was shocked in the point that i had read over your brochure that cancellation charge was just 175$. So, how could this happen to me?
1. Answer
  If tickets are booked through the agents, then this usually happens.
  
  Let us make this clear that we are not related to any airline and we are an independent entity offering information services.
P.V.Siddhardha7 November 2016

we four of our family members bound to begium cancelled the tickets 2.45 before the scheduled departure because we dont know that we have viasas are not valid,since the visas are in french.how much refund do we get for upward and down ward journey
1. Answer
  In the absence of PNR no it is not possible to say anything. Second, airline will not disclose this information to us being a third party. Hence, you are requested to do the same at your end.
Ketut Budarka21 October 2016

I have refound more than one month ago i have cancel flight my refound not comeback yet .loong time waiting i need soon ny money comeback
1. Answer
  Please contact the person or entity which booked the ticket. Refunds are given by those who book tickets.
mugula Robert18 October 2016

my sister booked a ticket to travel to Oman.. ,but on the final day at the airport and after Check In, she was stopped on grounds that she was goin to work as a *house maid* something thatz not allowed!
..
now we cant do anything but to cancel the flight.. and so need Ticket fee refund.
how shud we proceed?
1. Answer
  Please approach your ticket booking agency or the airline which booked ticket.
S Maloney12 October 2016

I missed my flight, dew to the train being delayed with children playing on the tracks, It was delayed 1 hour 35mins. I was at the airport booking by 15:45 and was told I could not board as the plan had left. But the flight was scheduled to leave at 16:15. Can I get a refund for the flight I was not allowed to get on.
1. Answer
  Since yours is a cases of no-show, very small amount of refunds would be granted. Please check with the person who booked tickets for details.
Muzafar11 October 2016

I am not asking refund nor i cancelled the ticket i am asking compensatition about voucher what i got from qatar airways can be paid in cash as per IATA Rules.
1. Answer
  In this respect, it is the airline which will be able to shed better light.
Muzafar8 October 2016

I travelled with qatar airways on 8-9-2016 from gassim saudi arabia -Doha-hyderabad. During trasit they denied me boarding in doha flight QR500 to hyderabad. They gave another ticket from Doha-dammam-hyderabad . I travelled in jet airways from to my destination they gave me voucher from denied boarding reason of 250 USD equalent to 920 qatari riyal. And concerned person told me to collect cash from hyderabad office after presenting voucher. When i visited hyderabad office they are saying me to give details of bank account to get funds trasfer and it will take 8 to 10 days to get money to local account. I have only N R I account from where i get local saving account. I asked them to pay cash or a cheque in my name but they denied they asked me to collect cash from doha only. I request you to please tell me the procedure i suffered a lot i got my baggage after 20 days . If a person dont have local account cant they pay in cash. Please help me
1. Answer
  The rule is that the refunds are not given out in cash.
Jasani dineshkumar jethalal6 September 2016

I want to cancel ticket booked on line show me procedure
1. Answer
  Please visit Travel---->Special Services----> Manage Booking and enter the details asked.
Ahmed12 August 2016

Dear Sir, I buy ticket from qatar airways online, if I want to cancel how many days need to get the refund process.
1. Answer
  7-10 days are required to get the money back.
SK MARFOT ALI16 April 2016

how can I check refundable balance on line
1. Answer
  If you have booked tickets with some agency, then the agency will provide this information. Else, you need to call the agency or the airline to know the same. Refund status is not available online.
Christopher Dela paz12 November 2015

Is it posssible for a colleague to be the one to come over your office and do the transaction in the absence of the person named?
1. Answer
  We do not have a physical presence yet and will soon be having it once we begin air ticketing for visitors. For refunds, please contact the entity which booked your tickets.
MONAM AGARWAL26 July 2015

Dear Sir, I had booked my air ticket no ETKT 157 2348353058 from Raleigh Durham to New Delhi on 21.07.2015 in Qatar Airway through Qatar Airways website for travelling on 23 July 2015. The American Airline flight no AA 3474 Raleigh to New York was cancelled and hence I could not catch flight from New York to Doha and wasted my 12 hours and had to go back to place of stay for which I had to incur to & fro CAB charges USD 54 (Fifty four Dollars). Kindly pay the CAB charges and also the compensation for the inconvenience caused and time wasted.
MONAM AGARWAL
1. Answer
  Ms Monam, all refunds or compensation from the airlines will be processed by the agent which booked your ticket. We only provide information to the people who are not clear on certain services of the airlines. We are not into ticketing yet.

Qatar Airways Refunds