Singapore Airlines Refunds

Last updated: 31 October 2026.

Whether you get money back depends on the fare you bought. Singapore Airlines sells tickets under fare types whose conditions apply on flights it operates; on a partner airline's flight, the partner's rules apply.

How cancellation refunds work

• A refundable fare bought straight from Singapore Airlines can be cancelled online with money back.
• If the fare is not refundable, only the refundable taxes come back.
• Money goes back to the credit or debit card used. A cancellation or refund fee sometimes applies.
• Cancel before the deadline shown on your booking; after it, you do not qualify.
• For tickets from a travel agent, go through the agent. Read the fare conditions before you buy.

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Cancel, change and no-show by fare

"Chargeable" means a fee applies; check the amount for your fare when you book.

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Flights to or from the USA

• If you book at least one week before departure, you may cancel without penalty within 24 hours of booking. Web bookings are cancelled by phoning the contact centre; a reservation made in a Singapore Airlines office can be held unpaid for the same 24 hours.
• Refunds are due within 7 business days for a credit-card purchase and 20 business days for cash or cheque, including fees for optional extras such as checked bags that you could not use because of a cancellation or oversale.
• The refund goes to the original form of payment, unless you accept another cash equivalent. No processing fee is kept.
• If a checked bag is significantly delayed or lost, the baggage fee you paid is refunded.
• If vouchers or credits are offered instead of cash, you must be told a refund is yours by right, along with any restrictions on the voucher.
• A passenger with a disability, and companions on the booking, can claim a refund if that passenger is moved to a lower cabin, a different connecting airport, or an aircraft that lacks a needed access feature.
• Complaints: acknowledgement within 30 days and a full answer within 60 days.

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Delays and cancellations by the airline

• For US flights, the airline says it will give meals, a hotel, rebooking help and hotel transport on a best-effort basis, but not where the cause is outside its control. Passengers are told within 30 minutes of the airline learning of a delay, cancellation or diversion.
• Elsewhere, follow the instructions on your booking and contact your local Singapore Airlines office.

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Questions travellers ask us

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Baggage Allowance is an independent information site and is not part of Singapore Airlines. Check the airline's own pages before you travel.