Lufthansa Airlines Special Assistance

Last updated: 31 October 2026.

Lufthansa supports travellers with limited mobility, pregnant women and children flying alone. Help on the ground and in the cabin costs nothing.

Wheelchairs and reduced mobility

• Notify the airline two days or more ahead: use the online form after booking, mention it when booking by phone, or tell your travel agent. Day-of-travel requests are accepted but cannot be guaranteed.
• Service codes: WCHR suits those who tire over distance but manage stairs; WCHS those who cannot manage stairs and are taken to their seat; WCHC those who cannot walk at all and also need a chair in the cabin.
• Agents accompany you at the airport, and you may board and leave before other passengers. Frankfurt and Munich have a waiting lounge for long stopovers accessible by wheelchair.
• Up to two mobility devices travel free, in the hold. After landing, your chair comes back at the aircraft door or, at worst, in the baggage hall (not at the door in Addis Ababa, Asmara, Billund, Cagliari, Catania, Hamburg, Hannover, Nuremberg, Olbia, Palermo, Riyadh, Stuttgart or Valencia).
• On board there is a wheelchair 36 cm wide, so you can reach the toilet, and crew help with stowing baggage, meals and a personal safety briefing. Almost all seats have movable armrests.
• Crew may not lift or carry anyone. If you need help changing seats, eating or using the toilet, bring a companion aged 18 or over.
• If the airline damages your mobility device, it waives the Montreal Convention limit and pays actual value or repair cost.
• Some airports cannot offer step-free boarding, and every long-haul aircraft has an accessible toilet.

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Pregnancy

Uncomplicated single pregnancy

No gynaecologist's certificate needed up to the end of week 36, or up to four weeks before the due date

After week 28

A current gynaecologist's certificate is recommended: pregnancy uncomplicated, due date, and a statement that it does not prevent flying

Uncomplicated twins or multiples

Can fly until the end of week 32

• The airline provides a pregnancy statement form for the doctor. Talk to your gynaecologist before the flight.
• Compression stockings are advised because pregnancy raises the thrombosis risk.

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Children travelling alone

Under 5

Only with an adult aged 18 or over

5 to 11

May fly alone only with the care service (booked separately, chargeable), or with a travelling companion aged 12 or over, even in a different travel class

12 to 17

The care service is optional and can be booked by parents

• The service is offered on all non-stop flights and on connections through Zurich, Geneva, Brussels, Munich, Frankfurt and Vienna (extra fee of EUR 40, CHF 45, USD 50 or CAD 60 for Vienna transfers). The child gets a yellow shoulder bag with documents.
• Fee per flight segment and child, even for siblings: zones 1 and 2 EUR 85 (USD 95), zone 3 EUR 95, zone 4 EUR 115, zone 5 EUR 125, zone 6 EUR 150 (USD 170). Zone 1 is domestic Germany, Switzerland, Austria and Africa; zone 2 Europe; zone 3 North Africa and the Levant; zone 4 Middle East and Central Africa; zone 5 medium-haul intercontinental including the US East Coast and India; zone 6 long-haul including the US West Coast, South America and Asia.
• Book via the Help Center or a travel agent (not online), a day or more before take-off. Bring three copies of the care service form per flight. Children below 12 may not bring a pet into the cabin.
• Without the service, parents should give 12 to 17 year olds a signed consent declaration in case of a hotel stay. Other airlines have their own rules.

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Questions travellers ask us

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Baggage Allowance is an independent information site and is not part of Lufthansa. Check the airline's own pages before you travel.