Refund Rules of Etihad Airways for Flight Delay, Ticket Cancellation, Loss, etc

Last updated: 31 October 2026.

Etihad's rules for changes and refunds depend on the fare, the route and whether any part of the trip has been flown. Check them before you pay, and remember the most restrictive rule applies when one booking mixes fares.

USD 30flat service fee per Economy segment for changes and refunds

24 hoursfull refund window for US bookings made 7 or more days ahead

5 to 14business days for a card refund

1 yearvalidity of an unused ticket for a refund

What each Economy fare allows

For tickets issued from 18 June 2026:

Basic

Change booking: Not allowed
Cancel booking: Not allowed

Value

Change booking: Fees apply
Cancel booking: Not allowed

Comfort

Change booking: Fees apply
Cancel booking: Fees apply

Deluxe

Change booking: Free
Cancel booking: Free

Promo fares sold from 13 November 2025 differ. Changes cost AED 600 on Value and AED 200 on Comfort when made more than 72 hours ahead, and nothing on Deluxe. Value cannot be cancelled, Comfort loses 25% of the fare, and Deluxe is free. Inside 72 hours Value and Comfort cannot be changed or cancelled.

Changing a booking

Use Manage My Trip at etihad.com. Changes are possible online until departure, depending on the fare, and only if at least one flight is Etihad-operated and your ticket starts with 607.
Online you cannot cancel or change a flight departing within four hours. A no-show fee may apply after departure.
A flat, non-refundable service fee of USD 30 per segment applies to changes and refunds on Economy bookings, including child and infant tickets. Business and First bookings have no service fee. Changes within 96 hours of departure add 10%. The fee is waived in the event of a death in the family with documents.
A Contact Centre change or refund carries a Guest Service Fee. Travel-agent bookings are handled by the agent.
Name corrections for typing errors of up to three characters are free. Other corrections (maiden to married name, adding a middle name and so on) cost USD 100 or AUD 150 if you bought the ticket in Australia, and only one change is allowed.
Same-day flexibility: if you are checked in on your original flight, you may move to a flight leaving at least four hours earlier, provided boarding has not started. Anything extra you bought is not returned.

Refunds

Request one online: etihad.com/manage, open the booking and choose Cancel / Refund. Agency tickets go through the agent.
Whether you qualify rests on the fare, on whether part of the trip is flown and on the ticket's conditions. A booking reference or ticket number lets you check online.
Even on a non-refundable fare you may recover eligible government taxes, with exceptions.
Money returns by the method used to pay: cards usually within 5 to 14 business days, bank transfers and similar up to 45, and Etihad Credit within 3 to 5.
You have one year from issue to claim for an unused ticket, or one year from the first flight for a part-used one. Other services (an EMD for a seat or bag) follow their own rules.
A forced move down a cabin earns the fare difference back. A paid seat is refunded when you end up in another seat type, with conditions for emergency-exit seats.
A US booking made a week or more ahead is fully refundable if cancelled in the first day. Request it through the Contact Centre or an office.

When Etihad changes your flight

A rescheduled or cancelled flight is notified by email and by the Etihad app, and new options appear in Manage My Trip.
For flights to and from the US, Etihad lets you know about delays of 30 minutes or more, diversions and cancellations, and sets out refund rights under US rules.
If your checked bag does not arrive while you are away from home, Etihad reimburses reasonable expenses such as toiletries, within international limits, against receipts. It refunds any fee for a lost bag.

Questions travellers ask us

Can I cancel a Basic fare?

No refund or change is allowed on a Basic fare, though you may recover eligible taxes.

How long does a refund take?

5 to 14 business days to a card, and longer by other methods.

What does a change cost on Economy?

USD 30 per segment, plus any fare rule fee and difference in fare.

Baggage Allowance is an independent information site and is not part of Etihad. Check the airline's own pages before you travel.

Latest 30 of 65 questions

Itesh Khatwani19 March 2023

Hi my name is Itesh cut, i am looking for a flight from india ahmedabad to Zurich, Switzerland.i am looking for an Etihad flight, but i had query regarding refund status of my flight in case my visa doesn't go through and pls update me that if i book a not refundable flight and my visa is not approved then am I eligible for refund in that case scenario? thank you.
1. Answer
  Refunds policy is governed by the Fare Conditions of your ticket. Every ticket comes with fare conditions which can be checked at the time of searching the flights or doing the online booking.
Eleonor C Lacap13 July 2020

I want to cancelled and refund my ticket because two times my flight cancelled Riyadh to abudabi to Manila I want to refund my ticket
1. Answer
  Please get in touch with the airline.
Heather Chambers2 July 2020

Request refund 14 th April can you tell me when to expect my money refunded please it has been 11 weeks
Details
Reference 911936 911937 911938
DODLPZ
1.T17sep-KG1*AIT
TICKET NUMBER 6079470882896
1. Answer
  Please get in touch with the airline directly for refunds. The airline will not take up request from us as we are no party to your deal.
B Sankarakrishnan30 June 2020

Is ticket amount fully refundable if the scheduled Etihad flight on July 18 GVA to MAA (India) is cancelled by the Indian government due to Covid 19.
1. Answer
  It shall be refundable. You need to check details with the airline concerned.
MOHSIN RIAZ30 June 2020

My flight was cancelled due to corona virus and etihad sent me email that your flight is cancelled from Lahore to ABu Dhabi. I buy ticket through credit card. Now i want cash/bank refund. I called etihad call center they said i can only recive credit voucher and transfer refund travel bank. They cancelled flights because of Corona 5 to 6 times. now i dont wantto travel i need refund in my bank, Plz guide
1. Answer
  The problem is that if airline is not willing to give due to pandemic, there is nothing which you can do except take up the matter with them.
Sabz ali khan29 June 2020

Itehad cancel my ticket from22 april so i want my refund
1. Answer
  Please get in touch with the airline for this purpose.
Umar Shahzad Aslam17 June 2020

My flight was cancelled due to corona virus and etihad sent me email that your flight is cancelled you can rebook it free when we open flights now i cant find ab option to rebook my flight ..Need help
1. Answer
  Please check the Manage My Booking section on the website. You shall be able to do it from there. Else, speak to the local customer service office of the Etihad. They will do the needful.
SYED ZULFEKHAR MALIK17 June 2020

BOOKING REFERENCE : CMNTTF
TICKET NUMBER : 6072129688323
RQID NUMBER : 783043
1. Answer
  If you are seeking cancellation or refunds, please seek assistance from the airline or the agency, whoever has booked the ticket for you.
Richelle Bliesner17 June 2020

Can you confirm that refunds for a flight booked from Australia on 30 June are taking 3 months through a travel agent? This is what I have been advised by the Agent.
1. Answer
  Since tickets are booked with an agent, there is nothing much which can be done if it does not want to refund earlier. However, we do suggest that you speak to airline once though it will be of limited help. You can also use their twitter handle or facebook page for making the enquiry https://twitter.com/etihadhelp , https://www.facebook.com/etihad.airways
Candace Sherchan24 January 2020

I have a return ticket on Etihad DEL-LHR-DEL. If the British do not issue me with a visa, what would be my refund?
1. Answer
  We can not comment on the amount of refund you will be getting. You will have to check with the airline or the agency, whoever booked the tickets for you. If it was an agency, then you have to approach it.
Rajsree Saj10 January 2020

Good evening,
Due to the flight rescheduled, etihad issues us 5 refund vouchers. Each one 20000rs in value. We have requested the voucher refunds on 5 sept 2019. U til now the refunds not yet transferred to myaccount.
Our booking ref: booking ref: XTKYMF

Voucher no's:
06070425378916, 06070425378917, 06070425378918,
06070425378919,
06070425378920.
So,we kindly request you to do needful at the earliest to process these refunds.
1. Answer
  Please note that we are not the airline. We are an indepdent website, not related to airline in any way. Please check with the airline in this respect.
sandra Ngomah8 January 2020

My sister was denied check in Beijing and you guys have cancelled her flight . I would like to follow up on the refund please refund ticket number 6070491175375
1. Answer
  Please note that we are not the airline, nor associated with it. Please check with the local airline office in this respect.
MAKABENTA FIDEZ PETALLANA6 January 2020

I was not able to fly on the 4th of january because my ticket is booked online and used a credit card of my friend. They need to see the physical appearance of the card but the thing is he is in america and i was in manila supposed to be flying back to abu dhabi.. How can ww get the refund? And whenever i call the customer hotline it doesnt state there what to do or there is no option to talk to an agent. So how are we gonna get the refund?
1. Answer
  Please contact the Manila office of the Etihad airways. You can contact them on +63 (2) 7792 6044. Operation hours (local time): 0800 - 1630 (Mon - Fri). You can also get in touch with the airline using its twitter, facebook accounts/handles https://twitter.com/etihadhelp, https://www.facebook.com/etihad.airways.
Pretty philip4 January 2020

Refund claim has been issued by Etihad Airlines but how to claim the money ?
1. Answer
  You can write a formal email or speak to customer service agent of the airline. It takes a few days for money to be credited to your account.
Anil Katakam3 December 2019

Hi,
Airlien Confirmation : WJNPLQ
I have a return flight on Jan-06-2020 which is rescheduled.
Initially departure time form Chicago to Toledo Express : 08:20pm
Now schedule chagned to 10:05pm
Am i Eligible for full refund.
1. Answer
  If airline failed to inform you about it in advance by taking all reasonable measures expected of it, then you can claim refunds. IF the new time does not suit you, even then you can claim refunds.
Harsha Dalal22 November 2019

i have to cancelled my ticket because my mom passed away at the time of my boarding. i was at the gate for boarding, i got phone call from my daughter that grandmother passed away. please tell me what is the refund policy.
i booked the ticket on line.
1. Answer
  If you had checked in but could not board the plane, there is little for the airline to refund you but still we would suggest you to get in touch with the airline for this.
Almina Michael10 November 2019

I could not travel on 1st nonember 2019 from COK to AUH,

how can I refund the amount.
Ticket reference : FUEGSM
1. Answer
  If it is a gate no show, there will not be refunds. Every airline wants you to cancel the ticket by a certain time before the flight departure time to get refunds on a refundable ticket and if this is not done, it leads to forfeiture of the whole amount. Please check with the airline directly about your case.
Vidura maduranga1 August 2019

Hi there, can I please request for a refund of the flight ticket that I booked with your air line and did not use. My e-ticket number is 6074713284635, 6074713284636, 6074713284637, 6074713284638. We were not able to use the ticket on the day due to personal circumstance when I rang air lines I was told that I should contact the ticket booking agent. After speaking to financial Ombudsman Service they have advised to formally write to you requesting a refund for the unused tickets. Many thanks and will await to hear back from you.
1. Answer
  PLease note that we are not the airline, neither an agency. Please contact the agent who booked the tickets for you.
ARFAT S DHUNKARE17 July 2019

can u tell me how can I refund my canceled flight thorough airways
1. Answer
  If ticket is booked with agency, you have to approach it for refunds not the airline. If ticket is booked with airline, you can contact the airline for refunds using their call center numbers.
nithya13 July 2019

Hi
i would like to know if 'non-refundable' term is shown in ticket does it mean that whole amount is not refundable .
thankyou.
1. Answer
  Yes, that is right. Except for some government taxes, the whole amount would be forfeited.
Naiya27 June 2019

If I book a round trip in economy class and then I have to change the date of return ticket, can it be possible? What are the charges for the same? How much amount is refunded?
1. Answer
  Yes, it is possible to change the date of return journey. The amount we can not tell because it depends on a number of factors and you will have to approach airline for this.
Joseph26 June 2019

I had missed the flight, on 24 ,so l can l get my refund and lhow refund l will get?
1. Answer
  Refunds are given by whoever booked the tickets. Please approach the agency or airline which booked the ticket.
Faheem21 June 2019

I want to book my Etihad airways tickets prehand...but in case of visa rejection .is it fully refundable?
1. Answer
  No ticket is fully refundable. Refunds depend on ticket conditions. Please check directly with the airline or agency with which you want to book tickets.
Praveen20 June 2019

I would like to cancel my ticket
1. Answer
  Please do so online or by calling the customer service of the airlire or the agency where you have booked the tickets.
Huseyn Hajyev16 June 2019

Hi
My Name is Huseyn Hajiyev
6 of May I made 2 reservation
(NICHSR & GLYWLW)
Next day I asked to return tickets back and asked refund.
7th of May I received refund for the tickets but I haven't received refund for baggage and seat. So far waiting. I have already asked Etihad help center about update. So far there is not any progress and update. Please,advise

Huseyn Hajiyev
+971502940364
1. Answer
  We do not think the preferential seating charges or addition baggage purchase charges would be refundable.
ASHOK KUMAR11 June 2019

dear sir my return booking by mistek book
rome( ltaly) to delhi , i can change my return booking
i want return filght brussel (belgium)to new delhi ( India)
plase show my cancellation charges and refund
my booking detail
new delhi to barcelona (22-6-2019
rome to new delhi (10-7-2019)
1. Answer
  You have to contact the airline or the agency which booked flights for you. We can not do it from our end. We are not the airline but an independent website.
Jumoke6 June 2019

Please I booked a ticket from Lagos -Mumbai, Mumbai- Abu dhabi, Abu dhabi - Lagos.Is it possible to change the date earlier booked in March 2019 for a trip on the 15th June and also start the trip from Lagos -Abu dhabi,Abu dhabi-Mumbai,Mumbai-Lagos
1. Answer
  It is possible to change itinerary but it will involve payment of charges. PLeae get in touch with airline local office for the cost of these changes.
Nanda Pattar1 June 2019

Hi,

I have booked ticket from Chicago ORD to BLR for June 28th in economy class. Am I eligible for refund, if i cancel ticket?
1. Answer
  This shall be mentioned in the terms and conditions of your fare type. Please check your ticket. Most of the time, you do get the refunds provided the ticket is not heavily discounted promotional fare of the airline. Refunds, if eligible, would be given after deducting the cancellation fees.
Tamoor31 May 2019

Salam.sir I just refund my ticket. I am in use. My wife is in hospital. She is in pregnancy. We c'nt back Pakistan on the conform date. Plz help me I am in trubble plzzzz sir
1. Answer
  Please contact whoever booked your tickets. Refunds are to be given by whoever booked tickets. We are not the airline
Rohan Wadke30 May 2019

Sir I had book Etihad tickets online to USA online for my parents 15days back. But suddenly today I received a message from my Bank account for refund of amount of flight booking.
How do I know wether my tickets are confirmed or cancelled coz my parents flight is day after tomorrow.
1. Answer
  You have to check this with the airline local office.

Etihad Airways Refunds