Air France Special Assistance

Last updated: 31 October 2026.

Air France helps travellers with disabilities, pregnant women and children who fly alone. Where a partner airline flies your booking, the partner's rules apply and Air France passes your request to it, so confirm that it was received.

Passengers with disabilities and reduced mobility

• Ask for assistance while booking online, using the special assistance option in the Passenger step, or afterwards in My Bookings. It has to arrive two days or more before your first flight, preferably sooner.
• You pick seats after buying, in My Bookings. If that was not possible you are seated together at the airport, and on flights to or from the USA the passenger and companion get adjacent seats free of charge on the day at the latest.
• Direct flights reduce wheelchair handling. For connections, plan at least 1.5 hours between flights.
• In the United States the airline offers transport between gates by wheelchair or electric cart, boarding help and help with visual, hearing, cognitive or mobility needs, plus approved portable oxygen concentrators on request.
• Medical clearance is not needed in most cases. Air France's medical service must approve contagious disease, stretcher or incubator transport, oxygen above 2.8 litres a minute, or a condition needing unusual medical help on board; send the two-part form at least 48 hours before departure.
• A travel companion aged 18 or over may be required for a mental disability that stops someone applying safety instructions, for someone both blind and deaf, or for a motor disability that prevents taking part in evacuation. Most people with quadriplegia need one; most with paraplegia do not. A companion may not also be responsible for a child below 4 (France) or 5 (international), or for another disabled passenger.
• With a cast or immobilised limb that cannot be seated upright, call 48 hours ahead: medium-haul flights need an extra seat and long-haul a Business seat.

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Pregnancy

• No medical clearance is needed, but the airline recommends asking your doctor.
• Avoid travelling from week 37 and in the 7 days after childbirth.
• Tips: wear compression stockings, move around, choose an aisle seat, drink often, fasten the belt low on the pelvis below the belly. Special meals can be ordered for flights lasting at least two and a half hours.

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Children travelling alone (Kids Solo)

• Booking is reserved to a legal guardian or a person they authorise. Book online for Air France flights, or call customer service for connections with other airlines. If Kids Solo is missing from the booking, the flight may be full.
• Complete the travel form with the names of the person who accompanies and the one who collects. Bring 2 copies for a direct flight, 3 with one connection and 4 with more. Delta flights use a separate form given at the airport.
• Connection airports for the service: Paris CDG and Orly, Bordeaux, Lyon, Marseille, Nice, Toulouse, Fort-de-France, Pointe-a-Pitre, Atlanta, Los Angeles, New York JFK, Montreal and Singapore; transfers between Orly and CDG are not available.
• At the airport, staff say where to hand over the child and verify the documents; at most airports an agent walks the child to the boarding area and watches over them to the aircraft door. At some airports you walk with the child, with a pass. Stay until you receive the text confirming take-off. The person collecting is also texted the expected landing time.
• A child leaving France without a parent must hold an AST, the authorisation to leave French territory. Business and La Premiere lounges are not offered to children travelling alone.

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Questions travellers ask us

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Baggage Allowance is an independent information site and is not part of Air France. Check the airline's own pages before you travel.