Air France Refunds

Last updated: 31 October 2026.

What you get back depends on your ticket's fare rules. When booking, it is up to you to check whether it can be changed or cancelled, and to consider insurance.

If you cancel

• Refunds follow the fare conditions and the applicable regulations; if a refund is allowed it is based on the total price paid including taxes.
• On a non-refundable ticket you can claim back unused airport taxes, but not the carrier-imposed surcharges.
• Booking, service and payment charges are not returned in any case.
• Send the refund request to whoever issued the ticket: Air France or its accredited agent. For tickets bought from a travel agent, deal with the agent.
• The airline may refuse a refund requested after the ticket has expired, for a stolen or forged ticket, where you were refused carriage, or where you were not admitted at your destination.
• Refunds follow the regulations of the country of purchase and of the country paying the refund.

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Flights touching the United States

• Customer First programme: if you bought on airfrance.us for a US flight you may ask for your money back within a day of booking, along with any paid option bought then.
• Credit-card purchases are refunded within 7 business days; debit cards, cash or cheque within 20 calendar days, by the method originally used, without a handling fee.
• The airline discloses your refund right when it offers a voucher or credit. In some health situations it may instead offer a refund or a transferable credit valid for 5 years.
• If a bag is significantly delayed or lost, its fee is refunded. Its aim is to return mishandled bags in 15 or 30 hours after arrival on international trips.
• Passengers are told of delays, cancellations and diversions within 30 minutes of the airline learning of them.
• Passengers with disabilities who are downgraded or rerouted so that needed features are lost also have refund rights.

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Delays and cancellations

• Rules for compensation and assistance follow the passenger rights regulations that apply to the flight; see the airline's Passengers rights page.

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Questions travellers ask us

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Baggage Allowance is an independent information site and is not part of Air France. Check the airline's own pages before you travel.