Emirates can send an agent to you in Dubai so that you never queue at the airport desk. The agent meets you wherever you are staying or working, inspects your documents, weighs and labels the luggage, arranges your boarding pass and sees that the bags reach the aircraft. The 2019 version of this article quoted a flat AED 250 for up to seven bags. Emirates now describes the service differently, so those details have been replaced.
Who pays and who does not
- Passengers holding a full-fare First Class ticket get the visit free.
- A First Class seat obtained with Skywards Miles, or through a cash or Miles upgrade, does not qualify. These travellers book the paid version.
- Skywards Platinum members may also book the paid version. It is operated for Emirates by an outside company, DUBZ.
Booking and timing
- Reserve at least a day (24 hours) ahead through the Emirates call centre, the DUBZ home check-in site or DUBZ's own call centre.
- Pick an appointment anywhere from 48 down to 6 hours before the flight.
- Cancel as late as 4 hours before the appointment you chose.
When it cannot be used
- The whole ticket was bought with Skywards Miles (mixed cash and Miles tickets are accepted).
- You fly non-stop to Tel Aviv or to the United States (a routing through Milan or Athens is allowed).
- Your flight is a codeshare operated by another airline.
- You travel with an animal in the hold, a firearm or ammunition, or a medical clearance case.
- The ticket is an airline staff, agency or rebate fare.
Alternatives in Dubai
- Check-in and Travel Store: at the Dubai International Financial Centre. You can leave bags there from 24 hours to 4 hours ahead, and the check-in counters are open from 8 am to 10 pm daily.
- Online check-in: available from 48 hours before departure.
- Early bag drop at the airport: up to 24 hours ahead, or 12 hours for US flights.
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