Cathay Pacific Special Assistance

Hong Kong · IATA CX

Last updated: 31 October 2026.

Cathay Pacific asks you to contact Customer Care as early as you can; some services need 48 to 72 hours' notice. At the counter staff may ask for a checklist or medical clearance.

48 hoursnotice for medical equipment and groups of ten or more
28 weekscertificate needed from this week of pregnancy
36 / 32 weekslast week of travel, single / multiple
6 to under 12ages for which registration as unaccompanied minor is mandatory

Wheelchairs and disability help

  • Groups of ten or more people with disabilities should contact Customer Care or a travel agent at least 48 hours ahead.
  • On board, crew help with moving to and from seats, preparing to eat, and using the inflight wheelchair to reach the lavatory. They cannot help with personal care such as eating, taking medicine or going to the lavatory door; bring a travel assistant for that.
  • Using medical equipment in flight (portable oxygen concentrator, CPAP, respirator or ventilator) needs notice at least 48 hours before, and medical clearance (MEDA). Cathay does not supply medical equipment.
  • A last-minute aircraft change may affect the assistance offered.

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Pregnancy

Uncomplicated single, before week 28

Certificate
None
Not accepted
-

Uncomplicated single, weeks 28 to 36

Certificate
English certificate dated within 10 days of the first outbound travel
Not accepted
After week 36 (35 weeks + 7 days)

Uncomplicated multiple, weeks 28 to 32

Certificate
Same certificate
Not accepted
After week 32 (31 weeks + 7 days)
  • The certificate states single or multiple pregnancy, estimated week, due date, good health with normal progress, and fitness to travel. Without it, boarding may be denied.
  • Complicated pregnancies need clearance from Cathay's medical team using the MEDA form, submitted no later than 48 hours before departure.

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Children travelling alone

6 to under 12
Registration as an unaccompanied minor is mandatory unless with an adult aged 18 or over
12 to under 18
No special arrangements needed; can still be registered for extra care
  • Book through Customer Care or a travel agent, not online, at least 24 hours before departure. Fees quoted by Cathay: HKD 1,150 or USD 150 per sector for Europe, South Asia, the Middle East, Africa, Australasia and the Americas; HKD 500 or USD 65 for other destinations.
  • Some countries (France, Ireland, Italy, Kazakhstan, the Philippines, South Africa, the UAE and the UK among them) have extra rules or documents for children travelling alone.

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Questions travellers ask us

How soon should I ask for assistance?

As early as possible; some services need 48 to 72 hours.

Until when can I fly pregnant?

Week 36 for one baby and week 32 for multiples, with a certificate from week 28.

From what age can a child fly alone?

Registration is mandatory from 6 to under 12; older children need none.

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Baggage Allowance is an independent information site and is not part of Cathay Pacific. Check the airline's own pages before you travel.

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