Last updated: 31 October 2026.
Services apply to flights operated by Virgin Australia, or by Link Airways and Alliance Airlines for Virgin Australia. Call the Guest Contact Centre on 1300 139 303 (within Australia) or +61 7 3295 3941 to notify the airline early.
24 hoursbooking direct online for assistance is allowed if not flying within this time
28 weeksdoctor's or midwife's letter needed from this week
36 / 32 weekslast week on flights over 4 hours, single / multiple
5 to 11ages for the Unaccompanied Minor program
Wheelchairs and mobility
- Guests flying in more than 24 hours can book assistance online by completing the Specific Service Assistance Request form. Within 24 hours, book through the Guest Contact Centre at no extra cost.
- Wheelchair types: for guests who cannot walk long distances but can use stairs and walk to the seat; who cannot walk far, use stairs or walk to the seat; or who are completely immobile and may be unable to self-transfer.
- Tell the airline whether you travel alone or with a carer, whether you can self-transfer, any medical help needed, and your mobility aid. Guests over 130 kg who need lifting must bring a carer or safety assistant.
- Own electric (non-spillable or lithium battery) and manual wheelchairs go in the hold, along with other aids such as walkers and knee scooters.
- If you do not meet the independent travel criteria, you must travel with a carer.
Pregnancy
- From 28 weeks, carry a letter from your doctor or midwife dated within 10 days of travel, giving the due date, single or multiple pregnancy, no complications and fitness to fly for all booked flights.
- Pregnancies with complications need medical clearance, as does travel within 5 days of a normal vaginal delivery.
- Not accepted: on flights over 4 hours, after week 36 (single) or week 32 (multiple); on flights under 4 hours, after week 40 (single) or week 36 (multiple); within 48 hours of normal vaginal delivery.
Children travelling alone
- Under 5
- Must be with a parent, guardian or passenger aged 15 or over
- 5 to 11
- May travel alone under the Unaccompanied Minor program, which must be booked; also needed if in a different cabin from the adult
- 12 to 17
- May travel alone, on an adult fare; can book as Young Person Travelling Alone; 12 to 15 may request Unaccompanied Minor help
- Unaccompanied Minors can be booked only on domestic or international short-haul flights operated by Virgin Australia, not on connecting flights. Young Persons Travelling Alone can be booked on all Virgin Australia flights including connections.
Questions travellers ask us
How do I request assistance?
Online with the Specific Service Assistance Request form, or by phone.
Until when can I fly pregnant?
Week 36 for one baby on flights over 4 hours, with a letter from week 28.
At what age can a child fly alone?
From 5 with the Unaccompanied Minor program (to age 11); 12 and over may travel alone.
Baggage Allowance is an independent information site and is not part of Virgin Australia. Check the airline's own pages before you travel.
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