Spicejet does not make a distinction between the domestic and international flights and has same Special Assistance provisions for both. The provisions of this assistance pertains to people who need medical clearance; people with special needs such as requiring wheelchairs, visually or hearing impaired, suffering from mental disorders and requiring stretchers; and, people needing special care such as unaccompanied minors, expectant mothers, and infants. These provisions are grouped below:
Who would need a medical clearance?
1. A person who has actively contagious and communicable disease.
2. If the physical condition of a person is likely to cause adverse impact on safety of other passengers and emergency evacuation procedures due to some disease or incapacitation.
3. There is a need for carrying medical equipment and need special attention.
4. There exists a possibility of aggravation of medical condition during flight.
Passengers who have special needs
1. Passengers with limited mobility and Senior Citizens requiring wheelchairs: There are no special charges for carrying people on wheelchairs. However, if passenger is boarding from a foreign destination, he or she might be required to pay the handling charges at the airport of departure. About this, the passenger is required to find the charges from the concerned airport. It shall be noted that there is a limited inventory of wheelchairs per flight, the passenger shall inform the airline at least 24 hours before the scheduled departure of flight.
For people who have been incapacitated due to illness or post-operative care and need wheelchair, there is a need to produce a Fit to fly certificate which shall not have been issued prior to 48 hours of scheduled departure of flight.
Similarly, for people who are not self-reliant, there is a requirement for them to travel with a ticketed assistant. Medical clearance and a Fit to Fly certificate is required and the latter shall not have been issued prior to 48 hours of departure time.
Manual/Collapsible and non-spillable battery-powered wheelchairs are also allowed in the flight. However, wet battery powered wheelchairs in operating state are not allowed.
2. Visually and Hearing Impaired: Visually impaired people are required to check-in at least 2-3 hours prior to the departure time for smooth flight experience. If carrying a guide dog, reservation shall be made through Spicejet Call Centre and not online. Due notice of carrying of dog shall be given during the flight booking. Dogs are not allowed on seat. A moisture absorbent mat shall be carried and be placed under the seat on which the dog shall be seated. Dog shall be well trained, restrained and muzzled.
In general it is required that the people shall inform about their special needs during the time of booking or check-in.
3. Mental Disorder or Epilepsy: Spicejet requires that a Fit to Fly certificate be issued by a registered medical practitioner not prior to 48 hours of the scheduled departure time in cases where a person with mental disorder is flying. In addition, there is also a requirement that the passenger:
a. should not have taken alcohol within 12 hours of commencement of flight
b. is kept under sedatives during flight and stops en route, if he or she is in a state of excitement.
c. Spicejet requires that a registered medical practitioner and an assistant must accompany a passenger who has been in an excitement state and has been administered sedation within 2 weeks prior to the date of commencement of flight.
4. Passengers Requiring Stretchers: Some of the main provisions relating to special assistance required by passengers on stretchers on Spicejet flights are:
a. No stretcher passengers allowed on international routes.
b. Carriage of such passengers subject to Airplane configuration feasibility.
c. Clearance of all such cases to be obtained from Spicejet CMO.
d. There are charges associated with the carriage of stretcher using passengers. These shall be enquired at Spicejet numbers.
e. Only one stretcher per flight is permitted.
f. Maximum of 2 passengers are allowed to accompany stretcher passenger.
g. Medical form provided on the website of Spicejet (http://corporate.spicejet.com/content/pdf/MEDA%20Form.pdf) shall be filled by the treating doctor and the same shall be sent to Spicejet CMO by email or Fax. This shall be done prior to booking the flight. Please note that this MEDA form is not a 'Fit To Fly' certificate which is required by pregnant women
Spicejet also mentions that the ground and top clearances of stretcher so that travelling passenger shall know beforehand how he or she will be carried. Personal requests for altering the installed stretcher are not entertained. From cabin overhead panel, the clearance is of 2 feet and from floor, the clearance is 3.39 feet.
Passengers Needing Special Care
1. Unaccompanied Minors: Unaccompanied minors are charges INR 1500 per sector for domestic flights and as per following rates on flights originating from foreign airports:
Ex-India: INR 2000
Ex-Dubai: AED 200
Ex-Sharjah: AED 150
Ex-Kathmandu: NPR 4800
Ex-Male: USD 38
Ex-Colombo: LKR 4600
Ex-Bangkok: THB 1500
Ex-Muscat: OMR 25
Unaccompanied minors are not accepted for Riyadh and Kabul.
Only children in age group of 5-12 years are accepted as unaccompanied minors. There is a requirement to fill a form called the Unaccompanied Minor Form and provide photo identification proof.
2. Expectant Mothers: Expectant mothers in and including their 36th week of pregnancy are allowed to fly. Between 28-36 weeks are allowed to fly if they produce a Fit-To-Fly certificate from their attending gynaecologist/ MBBS doctor and a certification on their duration of pregnancy. Women into 37 week of pregnancy are not allowed to fly. This certificate shall not be older than 2 weeks from date of flight and in cases of complications in pregnancy or multiple pregnancies, it is required to produce a certificate no older than 48 hours from scheduled departure.
3. Infants: Children who are less than 2 years old are classified as Infants. They must be accompanied by an adult all the time. However, children less than 7 days of age need a certificate authorization from the physician, besides the usual age proof (birth certificate), ID proof and passport of infant. Carriage of infants is not charged any basic fare but there is a need to pay a fee for booking the infant inventory on a particular flight. Infants are subject to a fee of Rs 1260 per infant. Infants are not entitled to a free cabin baggage allowance of 7 kg but not allowed a separate seat. On international flights, fee for Infant is Rs 2500 for ex-India boarding. However, there are two exceptions to this rule. Delhi to Kabul and vice versa flights are charged Rs 1260 for 1 infant. Ex-India to Bangkok, infant fee is Rs 2570 and from Ex-Bangkok to India flights, this charge is THB 1435.
Latest 30 of 93 questions
Also, is there any special seat available (on board flight) for mother travelling with an infant?
Awaiting for response. Thanks in advance.
Please enquire for the 'Spicejet Assist' service from the airline. This is a paid service. You have to check for special seat. There is no designated seat as such.
Please confirm
No certificate is needed, provided it is normal and single pregnany. However, it is good to carry regular pregnancy progress reports which can be used to tell the number of weeks pregnancy has progressed, if the airlne asks for it.
No you do not require Fit To Fly certificate if there is no complication and this is a single pregnancy. However, you might be asked for proof of progress of pregnancy, so do carry regular check up card or report.
You need to take care of your baggage on your own.
Okay. At first, the pregancy period is considered on the date of travel, not at the time of booking tickets. Second, the airline allows pregnant woman to fly till the end of 36th week of pregnany but it only requires you to bring a Fit to Fly certificate from doctor if you have to fly after 32 weeks of pregnancy. So, you can fly if you bring a Fit to Fly certificate from doctor to fly. Hope the matter is clear now!
If you want to have a seat with more legroom, this needs to be reserved well in time so that others do not get it ahead of you. Therefore, please ask airline about the best seat option and then get it assigned ahead of time. You might have to pay some extra amount for this seat. So, if web check in does not bring clarity on seat having more legroom or not, it is better to approach the customer service of airline directly.
If yes than what are the requirements and charges for same.
Also need to know whom to connect to know the details of same.
Thanks and regards
Meenakshi
The child of age 12 years can avail the unaccompanied minor service by paying Rs 1500 as an additional fee for the service. You would need to sign a UNMR form, provide valid ID for identification proof of parent/guardian as well as the unaccompanied minor, contact details of the person whom the child is to be handed over with his proof as well. Please get in touch with the airline at their contact numbers +91 987 180 3333, +91 965 400 3333 for further details.
I require wheel chair facility for my mother of age 70 in kolkata as well as in pune airport
Please get in touch with the airline well in advance of travel date and request for a wheelchair at the airports. Airline is duty-bound to do it.
Yes, assistance will be provided.
If you expect someone to handle baggage for you, we are afraid no airline does that. However, you can check for the porter services available at the airport?
You will have to call the airline and mention the same to the airline. They will guide you on what all facilities the airlines provide for visually handicapped passengers.
Yes, these can be taken. There is a procedure for that. You need to produce the death certificate of the deceased. Please check with the airline other documents you need to carry along.
I have return journey booked with spicejet too. I hope my condition would be considered and suitable help will be provided. Please reach out to me via mail or call at 9819282575 for further communication.
A prompt reply will be highly appreciated
Wheelchair assistance is provided by the airline. Please get in touch with the airline customer service and place the request at least a few days ahead of your travel date.
Just call the airline customer service.
Is there any other formalities for booking of flight and for the care of my father
You must get in touch with the airline customer service and seek the wheel chair assistance. Also, do mention them the special condition he is in and the airline will inform about all documents you need to carry in order to fly.
Now we are in Srilanka, we want to fly 07/06/2019 to chennai. Now my wife got 34 month pregnancy. Is it eligible to fly chennai?. Pls guide us what is the procedure.
She will have to obtain a fit to fly certificate and it shall be obtained within 2 weeks of travel date. However, if there is any complication associated with pregnancy, she will have to obtain it within 48 hours time frame.
we are going to del-dhm on 21 may 2019 and return on 28may 2019 . we need a wheelchair assistance on both dep and arrival. how we book.
Please contact the airline on phone.
You can check the proforma here: http://baggage-allowance.info/blog/spicejet-fit-to-fly-certificate-proforma/.
Since you are going for a sporting competition, we do not think the airline is going to charge you for this. You do need supporting documents. Please check with the airline what other docs are needed.
Yes, it can be taken. Please check with the airline what all documents are required.
One adult is allowed to carry only one infant.
So any proof is required or she can travel without any certificate.
If you require any mobility assistance, then customer service of airline needs to be contacted and they will tell the documents needed. However, you must mention this at the time of booking or anytime afterwards but days before flight departure time.
All said, there is nothing wrong in having a recent fit to fly certificate.
Yes, it can be carried in check in baggage.
WE plan to take flight the next tuesday, 11 september from Kochi to Delhi. I would love to have a weelchair in Kochi and in Delhi too as the walk in airport van be long and have some Stairs. Is it possible and how to book?
You just have to call the customer care of the airline. Also, please do take advice from your treating doc on whether you are okay for flight.
You will need a Fit to Fly certificate from treating gynaecologist. This certificate shall have a validity of 2 weeks.
I will be travelling with my 14 months baby on 10th of august from Bangalore to Hyderabad (8:40 am)and thereafter from hyderabad to Jabalpur (12:45pm). Is it possible to get some help regarding getting my luggage and then going towards the departures.
Airline would not help you in assisting with carriage of baggage.
Up to what weeks pregnant woman allowed to travel in flight?
It is mentioned in the content above. Please refer to it.
i am kiran. Present my wife pregent 7 month ending.flight traveling possible or not possible? any restrictions please tell me
She might require a fit to fly certificate from the doctor. The details are provided in the content above.
Please contact the airline customer support for this purpose. They would inform about all the docs needed for this purpose.
It is given in the content above. Please read through it.