(updated: 4-3-2018)
New: Spicejet Shifts 34 Flights to Terminal 2 of IGI
Domestic Flights Refunds
If you fail to check-in prior to 45 minutes from scheduled departure time, then there will be forfeiture of fare.
Ticket cancellation or changes to itinerary are allowed only up to 2 hours prior to scheduled departure.
Ticket cancellation charge- Rs 3000, or, base fare+fuel surcharge per passenger per sector, whichever is lower.
Change in booking fee- Rs 2250 per passenger per sector change.
This will be in addition to the difference in fare which the customer will have to pay in case there is a difference in fares.
Connecting Flights:
Delay or cancellation of a flight at point or origin which has led to a missed connection at point of transit, passenger has three options:
a. Get a refund
b. Credit Shell for future use
c. Book again at alternative Spicejet flight without incurring costs, provided seats are available.
In case the delay and cancellation of flight happens at point of transit, then there is one choice only. This is of getting an alternative Spicejet flight.
Case of Denied Boarding: In cases where Spicejet flight get overbooked due to unavoidable conditions, boarding will be denied against their will and besides the refund of their ticket amounts, they will also be entitled to additional compensation which is mentioned in the ‘ Case of Flight Cancellation’ below:
Flight Cancellation or Delay by Spicejet: At first, it is important to know that compensation is paid in addition to the refund of tickets.
In case of cancellation of flight by Spicejet, it shall inform the passenger prior to at least 2 weeks, and offer either refunds or alternative flight.
However, if this period is less than 2 weeks and up to 24 hrs of scheduled departure time of flight, it is the duty of airline to offer alternative flight within 2 hours of scheduled departure of cancelled flight.
As per the policy, Spicejet shall inform passenger about cancellation of flight at least 3 hours prior to scheduled departure of flight either through a telephone call or SMS. The amount to be given by Spicejet as compensation will be:
- Rs 5000, 7500, 10000 or booked ticket values plus fuel surcharge, whichever is less, respectively for flights having block time of up to and including 1 hour, more than 1 hour but up to 2 hours and more than 2 hours respectively, and,
b. refund the ticket value if passengers do not want to have alternative arrangements, and,
c. provide reasonable refreshments
No refunds would be provided in case the passengers provide incorrect telephone numbers or adequate contact information or when information about cancellation has been provided 3 hours before scheduled departure or when it happens due to circumstances beyond the control of airlines or passengers do not accept alternative travel arrangements made by the airline.
Flight Delays: If Spicejet expects delays in flights as given below, it shall provide proper refreshments to the passengers who have already checked in.
a. For flights having block time of up to 2.5 hours, delay of 2 hours or more from scheduled departure.
b. For flights having block time of more than 2.5 hours and up to 5 hours, delay of 3 hours or more from scheduled departure time.
c. For flights having block time of more than 5 hours, delay of 4 hours or more from scheduled departure time.
International Flights Refunds
Spicejet international ticket cancellation or modification in intinerary shall be done at least 4 hours before departure of flight.
Ticket cancellation charges (ex-India)- Rs 3500 per passenger per sector
Booking change fee (ex-India)- Rs 2500 per passenger per sector Cancellation or changes done within 4 hours or failing to check-in before 60 minutes minimum (75 mints in case of Dubai) would result in forfeiture of amount.
The balance amount would be transferred to the credit shell which can be used in future on Spicejet airplanes even if one passenger from the original PNR is travelling.In case of change of flight, the difference between the current and the original fares shall either be put in the credit shell (if net balance is to be paid by airline) or be paid (if net balance is to be paid by passenger).
Denied boarding in international flights would be offered either full refund of ticket or provide next available flight as an alternative one.
Latest 30 of 223 questions
PLease check with airline or the airline ticket booking agency with whom you have booked tickets.
You are writing this on an independent website. We are not the airline website.
If I don't want voucher , do spicejet transfer money to my account?
Yes, you do get full refund if airline cancels flight. You will get it back through the same mode in which you paid for the tickets.
Only the taxes are refunded.
please check with the airline directly. we are not associated with the airline in any way.
PNR:M6NCVY
Please check with the entity that booked tickets for you.
What compensation I should be allowed.
The demage was to stay over in Delhi for 3 days cab expenses etc. This is not all I lost my money to air india and I had to take another flight after 3 days.
You can raises this matter on following contact numbers or email: Email: custrelations@spicejet.com
Reservations No.:- +91 987 180 3333, +91 965 400 3333.
Making changes to itinerary attracts a fee of Rs 2250 per passenger per one way per change.
It takes about 10 days for refunds to come. Please check with the airline or agency, whosoever booked the tickets, for refunds. If it is booked with the agency, you will seek refunds from agency.
I have booked two tickets DEL To BOM for 5 Dec, but due to some reason I have to commute to BOM on 3rd Dec itself. Is it any refund possible for below flight and PNR-
Flight No.:SG 8153
PNR : SG-08TR5P
Thanks in Advance
Please note that we are an independent website and not the Spicejet airline. We are sorry for being late in replying to you.
Will I get a refund if I miss my flight.
Very little sum as only some government taxes are refunded in case of 'No Show'. Do check your fare terms mentioned in ticket.
Actually my flight is missed by mistake so in that case how much amount refund.
That depends on terms and conditions of fare type. Generally, there is very little amount (just a few taxes) which are refunded in case of Gate No Show.
Airlines can consider making amends or accepting the correct ones to it. Please speak to the airline directly.
You will get the money back the same way you paid for it. However, for refunds matters you will have to approach the airline or the agency which booked tickets for you.
What is your question?
PLease check for refunds with the airline or agency which booked tickets for you.
PLease contact the airline or agency, whoever booked tickets for you. Only ticket booking entity will be able to help you with this.
we want to know regarding refunds our employee went for vacation but he did not return back as scheduled date and he do not want come again so i want to refund the remaining fare
Confirmation Number (PNR):YHJB8E
Booking Date:MON25 MAR, 2019
Mr. MANAURHUSSAIN
PASSPORT: S3106394
PLease get in touch with the airline or agency directly. We are not the airline or agency.
Generally it takes about 10-15 days but that happens when you have not opted for keeping money in credit shell for future travel. Please check details with airline or the agency which booked tickets.
Antony gosh zen v
Sg6283
Cochin to Mumbai
10-07-19
Please get in touch with airline local office. We are an independent website, not associated with any airline.
If you have to claim compensation, then please approach the consumer courts for this as airline is not likely to entertain this claim. The compensation could be for the loss you incurred in monetary terms for non-delivery of baggage timely.
Please check directly with the airline. We are not Spicejet airline, but an independent website.
Please raise a formal request with the airline.
I have booked round ticket from BOMBAY to Kolkata on 02.07.2019 and back on 04.07.2019 from spicejet airlines vide PNR No. ZD6MVG and checked in for boarding on 02.07.2019, however due to heave rain and mud on the run way, flight has been cancelled. Spicejet personnel advised me your round ticket money will be refunded immediately.
I don't want any adjustment. please advise me when i will get my full refund of Rs. 9031/-
Please advice
Thanks
Ranjeet Kumar Sharma
8698886979
please get in touch with whoever booked tickets for you (airline or agent). You shall speak to airline customer service on status of request of refund.
You will have to approach the airline for this as ticket was booked with the airline only.
Please get in touch with the airline or with the agency with whom you booked the tickets. You might have to go for an alternate airport and then a road transport to reach the destinations. Please weigh all options before traveling.
If airlines has cancelled flights, you shall get refunds.
If you have paid twice for same ticket, you will get the refund, please check with airline directly. For cancellation also, please approach the airline. It will deduct the charges and refund the money back, depending on the fare conditions of your ticket.
Domestic sector Rs 2250 per passenger and International Rs 3000 per passenger.