Last updated: 31 October 2026.
Guests with special needs cannot check in online and must see the service counter at the airport.
48 hoursnotice for wheelchair and ambulift help
28 weekscertificate may be requested after this point of pregnancy
8 daysminimum age of an infant
12 to under 18ages treated as unaccompanied minors
Wheelchairs and reduced mobility
- Guests who need airport assistance, including wheelchair and ambulift services, or who bring their own wheelchair, must tell Scoot at least 48 hours before departure through a Scoot Call Centre. Without notice Scoot may be unable to carry the guest or the wheelchair.
Pregnancy
- Pregnant guests cannot check in online. For travel after 28 weeks, a certificate or letter from a registered doctor or midwife, dated within 10 days of travel, may be requested.
Children travelling alone
- Scoot treats guests aged 12 to under 18 as unaccompanied minors; this needs prior arrangement. Children under 12 cannot travel unaccompanied.
- The service is available only on Scoot-only itineraries or connections between Scoot and Singapore Airlines.
- Infants must be at least 8 days old and travel with an adult aged 18 or over.
Questions travellers ask us
How soon should I tell Scoot about a wheelchair?
At least 48 hours before departure.
At what age can a child fly alone?
From 12, as an unaccompanied minor, with prior arrangement.
Baggage Allowance is an independent information site and is not part of Scoot. Check the airline's own pages before you travel.
2 questions and answers
No, there are no charges for carryin wheelchair.
If pregnancy is normal, no medical fitness certificate is needed. You can carry your regular pregnancy progress report just in case airline wants to ascertain period of pregnancy.