Last updated: 31 October 2026.
Qantas offers help for customers with specific needs. Availability on the day depends on operations, and without advance requests it may not be possible.
24 hoursspecial requests at least this long before departure
28 weekscertificate or letter needed after this point of pregnancy
36 / 32 weekslast week on flights of 4 hours or more, single / multiple
5 to 11ages for unaccompanied minor service
Wheelchairs and disability help
- Ask for wheelchair support, mobility aid carriage, medical equipment or other help through the airline's accessibility, medical and inclusion request form, or by contacting Qantas. Requests are best made in advance; assistance may be delayed in busy periods.
- Services cover meet-and-assist, transit and transfer, boarding and disembarkation, seating, a carer travelling with you, service dogs, oxygen and accessible toilets.
- Customers needing assistance, a wheelchair or a special request check in with an agent in some cases; see the Check-In page.
Pregnancy
- After 28 weeks you need a certificate or letter from a registered medical practitioner or midwife stating the due date, whether the pregnancy is single or multiple, and that it is routine without complications. Carry it in your cabin baggage and show it on request.
- Routine pregnancies on flights of 4 hours or more: up to the end of week 36 (single) or week 32 (multiple). Flights under 4 hours: end of week 40 (single) or week 36 (multiple).
- Complications need medical clearance. After delivery, clearance is needed to travel within 7 days; infants cannot travel for 48 hours after delivery.
- Qantas does not say that travel is safe at any point; ask your own doctor.
Children travelling alone
- Under 12
- Must be with a guardian aged 15 or over on an adult fare, or registered as an unaccompanied minor
- 5 to 11
- Unaccompanied minor service; escorted to the nominated adult at the destination
- 12 to 15
- Unaccompanied minor registration is optional
- 12 to 17
- Can travel as a young passenger, with help only if the flight is disrupted
- A child who needs special assistance must be with a fare-paying guardian or carer aged 15 or over.
- Jetstar does not offer an unaccompanied minor service. There are extra requirements for travel to the United States, South Africa and Thailand, and other airlines may have different rules. Fees apply; see the Qantas page.
Questions travellers ask us
How soon should I request help?
In advance of travel; Qantas cannot guarantee same-day help.
Until when can I fly pregnant?
Week 36 for one baby on flights of 4 hours or more, with a letter after week 28.
At what age can a child fly alone?
From 5 as an unaccompanied minor (5 to 11); 12 to 17 can be young passengers.
Baggage Allowance is an independent information site and is not part of Qantas. Check the airline's own pages before you travel.
2 questions and answers
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You shall hve been able to do it online using Manage Booking section of website.
This can be allowed in cabin baggage provided this is to be used by the passenger during the flight. However, please do contact the airline to inform them about your special requirement well in time. If these is a need for documents to be provided during the check in at airport, the same can also be known from the airline local office.