Air New Zealand Special Assistance

New Zealand · IATA NZ

Last updated: 31 October 2026.

Air New Zealand advises booking as soon as possible and adding a Special Service Request when booking online or in the app. Information applies to flights operated by Air New Zealand.

36 / 32 weekslast week on flights over 4 hours, single / multiple
40 / 36 weekslast week on flights under 4 hours, single / multiple
5 to 11ages that must use Airband to travel alone
28 weeksa doctor's or midwife's letter is recommended after this

Wheelchairs and disability help

  • If you can help in your own evacuation, you can travel independently. If not, you need a safety assistant aged 16 or over who can physically help you.
  • Crew cannot help with eating, taking medicine or toileting; bring someone aged 16 or over for those needs.
  • If you connect to another airline, ask that airline about its services.
  • Some conditions need medical clearance (MEDA), ideally submitted 3 to 14 days ahead.

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Pregnancy

Single baby

Flights over 4 hours
Up to end of week 36
Flights under 4 hours
Up to end of week 40

Twins or more

Flights over 4 hours
Up to end of week 32
Flights under 4 hours
Up to end of week 36
  • Beyond week 28, carry a letter from your doctor or midwife dated within 10 days of the flight, confirming dates and no complications.
  • Medical clearance is needed for complications such as placenta praevia or bleeding, a history of premature labour, or early labour.

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Children travelling alone

Under 5
Must be with an adult aged 15 or over (16 or over on flights to and from Canada)
5 to 11
May travel alone on selected routes and must use Airband
12 to 16
May travel alone, or use Airband at the parent's request
  • Charged at the best available adult fare plus a service fee each way: USD 20 domestic New Zealand and USD 60 international when booked ahead (NZD 45 or USD 90 if booked at the airport).
  • The child gets a wristband; up to five contacts receive text updates at check-in, boarding, landing and pick-up. The adult dropping off waits at the airport until the flight has left; allow an extra 20 minutes at the special assistance counter.
  • A child with an EpiPen for anaphylaxis cannot travel alone. Seats cannot be pre-selected.

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Questions travellers ask us

Until when can I fly pregnant?

Week 36 for one baby on flights over 4 hours, week 40 on shorter flights.

At what age can a child fly alone?

From 5, using Airband until 11.

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Baggage Allowance is an independent information site and is not part of Air New Zealand. Check the airline's own pages before you travel.

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