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Jet Airways Refunds

Jet Airways distinguishes between the domestic and international sectors of travel for the purpose of delineating the policy of refund.

Within India:

Flight Cancellation Refunds for India Flights

Jet Airways shall inform about flight cancellation to you through SMS or phone call at least 3 hours prior to scheduled departure provided you have given correct and working mobile and landline number, failing which the airline will pay:

a) Refund of tickets, if you are not willing to alternative flights and

b) An additional compensation ( if ticket price is more than the following compensation amounts) of amounts Rs 2000, Rs 3000 or Rs 4000 for flights have block time respectively of 1 hr or less, more than 1 and upto 2 hours and more than 2 hours. This compensation is provided in the form of Miscellaneous Charges Order (MCO) which is to be encashed at Jet ticketing counters.   

c) Meals and refreshments if you have already reported at the airport.

d) No compensation will be paid in case alternative arrangements done by Jet are not availed or cancellation happens due to reasons beyond the control of Jet.

Flight Delays Refund for India Flights

In cases of flight delays, when you have already checked in, and the flight delay is 2, 3 or 4 hours respectively for flights having block time of upto 2.5 hrs, more than 2.5 hrs and upto 5 hours or more than 5 hours, there is a provision for providing meals and refreshments by the carrier. Further, hotel accommodation including the transfers are provided in case delay is more than 24 hours after scheduled departure of original flight.

Flight Itinerary Change Within India Flights

For flying within India, a change to the confirmed ticket, either by way of cancellation, postponement or change of itinerary, shall be done at least 1 hour before flight. Charges of 25 percent of basic fare are applicable if this time period is not respected. There is also a provision for levying re-issuance charge for tickets which are converted from a higher fare to a lower fare. For processing a confirmed ticket for refund, an additional documentation charge is also levied.

For tickets which have to be processed for refunds but do not attract cancellation or refund charges, there is a levy of Rs 100 as Refunds Administration Fee (RAF).


If you cancel the flight tickets booked online or change the dates of journey there is levy of penalty fee of Rs 5000 and Rs 3000 respectively for international flights and of Rs 1750 for both in case of domestic flights. However, if it happens within 24 hours of making the reservation, penalty fee is waived off. 

International Sectors:

Flight Cancellation Charges for International Flights

For international sector flights, if there is a change in confirmed ticket 3 hours prior to departure, there are charges for cancellation which vary from sector to sector.

The refunds are issued through the same mode which was used for making the payment.

However, if there has been a purchase of ticket online and reissued at a Jet Airways office, then the refunds would be available at the office only.

Refund Administration Fee (RAF) of Rs 400 is levied, if the ticket does not attract the cancellation or refund penalties. So, this is the minimum amount which the guests have to pay in case they need refunds.


Ask Your Questions Temporarily Disabled

Rinchen namgyal

Posted on 06-Oct-2018
Hi ! I booked jetairway ticket from New Delhi to Leh on 23 September 2018 with flight no 9W0635 through travel agency and later airlines cancel flight due to bed weather in Leh . So I was told by airlines that I will get full amount refunded from travel agency so at airport I cancel ticket and inform to travel agency but it is sad to know that travel agency charge both booking and cancellation convenience charge . So will airlines pay full rest amount .

Admin Reply :

IF you cancel the ticket, then there will be a deduction of charges. However, if the airline cancels the flight then you are entitled to full refunds. 

Vimala

Posted on 24-Sep-2018
Hi! I would like to check how to cancel one ticket Out of 4. We need to cancel one ticket from Bangalore to Singapore .

Admin Reply :

This can be done online using Manage Booking or by calling the customer care of the airline. 

Sohan

Posted on 19-Sep-2018
I have cancelled my jet airways ticket , Mumbai to Hyderabad within 24 hrs of booking, yet it's being more than 15 days and yet to receive the refund. What is official email id for enquiring about the refund or phone where I could get some information about refund??

Admin Reply :

The airline asks you to write about refunds matters on info@jetairways.com. 

However, we are also providing the contact details of customer grievance redressal officers of the airline:

Nodal Officer:

Ms. Manasi Bhatia

Tel: +91 22 6121 2300

Email ID:

manasib@jetairways.com

Appellate Authority

Ms. Deepika Poojary

Email ID:

dpoojary@jetairways.com

Tushar Chopra

Posted on 17-Sep-2018
Hello Sir/ Madam, I missed my flight from bangalore to new delhi today. What's the procedure to get my taxes as refund. I booked it from goibibo.

Admin Reply :

You will have to go through Goibibo only. Please approach the agency as airline will issue refunds, if any, to them. If yours is a No Show, not much will be refunded. 

Kaycee LUI

Posted on 15-Sep-2018
I took Jet Airways from Paris to Hong Kong with transfer in Mumbai on 21th July and I purchased an extra luggage at Paris airport . However, the flight from Paris to Mumbai has delayed and I cannot catch the flight to Hong Kong. Then Jet Airways purchased another flight ticket from Air India to Hong Kong for me on that day. After that, Air India asked me to pay the extra luggage again and claimed it back from Jet Airways. I want to ask how can I get back the refund of extra luggage fees paid to Air India?

Admin Reply :

You can always raise this formally with the airline using email and following it up with customer service. 

Jason

Posted on 08-Sep-2018
How much is the fee for cancellation and re-schedule, i have booked through Goibibo?

Admin Reply :

You will have to check with the agency since its own cut would also be applied besides the airline cut before refunds are given. Only the ticket booking agency would be able to tell you the right amount of refund. 

Syed Faruk Hussain

Posted on 08-Sep-2018
Dear Sir, I have booked jet airways through Cleartrip, ticket on 6th Aug 2018 and my fly date is 2nd Jan 2019. on 2nd Nov 2018 I have received sms from Jetairlines that the said booking flight departure will delay by 40 min and arraival will delay by 40 min. I have booked this ticket according to my connecting flight schedule. so by delay in 40 min I will not able to catch my connecting international flight. Now I have raised this query to booking agency cleartrip to provide me alternate flight or cancel the same so that I can book another flight. but unfortunately botth cleartirip and Jet airways are still not able to clear my query, which is very rediculas for such as big airlines. Expecting your valuable suggestion and intervene for the same. with regards, Syed Faruk Hussain

Admin Reply :

The agency shall be able to make you alternate arragements. Please pursue with the agency. 

Ashraf

Posted on 01-Sep-2018
I booked ticket with jet airways journey on sep 11 th 2018 via travel agency amount around 12000 from trivandrum to dubai ..i have to postpone from sep 11 th to 16 th..i contacted that travel agency they asked me 15000 rupees extra for postpone ..so already i paid 12000 .. i just postpone the date ... i checked the availability on date of 16th the fare is a round 16000...i paid 12000..so extra i have to pay 4000 only ..but travel agent asking 15000 ..why pls advise me

Admin Reply :

We have nothing to say in this respect. 

Sumesh

Posted on 28-Aug-2018
I book one round trip ticket for my family through an agency in my native place kerala, from Cochin to Mumbai on 18 august 2018 and return from Mumbai to cochin on 27 august 2018, but due to cochin airport situation the agency informed that airline cancel the flight and will be refund the amount and they send the request, but i did not received any information or updates so far, so how can i know the status , if am eligible to cancel both booking (airport will be resume their duty on 29 august 2018) ?? and will get back full amount ??

Admin Reply :

For tickets booked through agency, you will have to contact the agency itself. If airline cancels the flight, it will refund entire amount. However, if you cancel any flights, cancellation charges would be deducted. 

Prasanth

Posted on 24-Aug-2018
My flight from Cochin to Mumbai on 25th of aug has cancelled as airport is closed due to flood at Cochin airport and my return flight is on 27th from Mumbai to Cochin by jet airways . I got a message from jet airways that 27th flight has rescheduled to trivandrum .kindly let me.know if I cancelled my return flight will i get full amount refunded or not.

Admin Reply :

If you cancel the flight, cancellation charges will be deducted. Please speak to airline about it because the airline would have given you the option of either an alternate flight or full refund of ticket amount at least 2 weeks before the scheduled departure time of flight. 

Narendra singh

Posted on 24-Aug-2018
Iam booking ticket to delhi from madurai via e ticket.how can i know my seat number in flight.

Admin Reply :

It will be known during the course of booking when you select the seats. 

Nidhi

Posted on 23-Aug-2018
Me & my daughter travelled by jet airways in june 2018 to paris via delhi to chennai.....our flight was delayed from Delhi & we missed our flight from chrnnai to paris....jet airways shift our flight to paris via abudhabi...it was really bad experience ...we reached paris next day afternoon with facing some difficulties...i need compensation...am a frequent international flyer....please let me know whom should i contact....

Admin Reply :

For compensation, you need to get in touch with the airline only. 

Sophia

Posted on 22-Aug-2018
I booked ticket to Kochi on 23rd August. But the airport is closed.I tried to cancel ticket since Saturday via my booking agency but nothing happened. What can I do? Please help me

Admin Reply :

You can cancel with the airline directly. Ideally, it is the agency which shall cancel it. 

Pooja

Posted on 22-Aug-2018
Kochi airport has announced itself to be closed till 29th .. my flight is on 27th ... will we get a complete refund keeping in consideration the current situation there ?

Admin Reply :

Yes, if airline cancels the flight, it will return full money.

Jen

Posted on 21-Aug-2018
Do Jet Airways do refunds or compensation for delayed international flights?

Admin Reply :

Yes, it does. 

Kamalgangwal

Posted on 19-Aug-2018
No intimation was given on the registerd mobile no through which we booked .have been sitting at airport since 4.35 .it is now 9.25

Admin Reply :

This is serious lapse on the part of airline. Please get in touch with the airline office at airport. 

Please note that we are an independent website, not related to any airline. 

Sharon

Posted on 17-Aug-2018
I have a flight to Cochin through Indigo on 1st September 2018. However, chances are high that my flight will be cancelled due to the heavy flooding in Cochin, and as of today, Cochin Airport is closed till 26 August. My Return from Cochin is booked on 15th September. If I my flight is cancelled and I am not able to avail another ticket to reach my destination, would my return trip be refunded? As this is a time of great natural disaster, and I am not even in cochin to board my return flight. I booked my trip (return) via easemytrip.com. Kindly let me know what would be the situation if my To-Cochin Indigo Flights are cancelled and refunded, would my return tickets be refunded as well?

Admin Reply :

You have posted this query in Jet Airways page, whereas you are asking about Indigo airline. The return flight will not be cancelled when the airline cancels the first leg of your itinerary. 

LALIT KUMAR SHARMA

Posted on 17-Aug-2018
Dear Sir/ Ma'am, Please note that on 4th June 2018 I have done a transaction for paid seats of Rs.798/- for e-web check-in at Jet Airways website but transaction has been cancelled/failed. A message was prompted at that time as "the amount of cancelled/failed transaction will be re-credited in your account within 30 days." Therefore, I have made again this same transaction of Rs.798/- and that was successful. However, till date the amount of Rs. 798/- has not yet been re-credited in my account. A screen shot of statement showing double Debit entries appearing on 4th June 2018 is attached. Kindly do the needful for re-crediting of Rs.798/- in my SBI Card at earliest. Or send a Credit memo at earliest over e-mail so that I can ask my SBI banker for re-credit the amount. I have also sent an-email to info@jetairways.com on account of this. But no response I have received. Please send me appropriate e-mail where I can send the below documents: 03 Boarding Passes of my colleagues/family for which I have done e-web checked in. My SBI Card Statement showing two debit entries of Rs 798/- dated Thanks Your faithfully

Admin Reply :

Please get in touch with the airline for your refund amount. We are not related to any airline. You can make use of customer care numbers, use feedback form at https://www.jetairways.com/EN/IN/contactus/feedback.aspx, or even approach them on the Twitter or Facebook accounts (social media). 

VIVEK

Posted on 17-Aug-2018
I have booked a flight from London to Mumbai on 27th September 2018, and I want to prepone it to 24th , how much is the cost?

Admin Reply :

Please check the same with local office of airline. They will be in best position to tell the exact situation after telling them the new flight which you want to book. 

Ravi Shankar Pandey

Posted on 16-Aug-2018
I book a ticket from Indore to Patna via Delhi, 2 hours before the takeoff . I get a call to either take a refund or accept the next day flight though the passenger already check-in. The passenger who my father got very ill because of which he was unable to travel on next schedule flight. I mail to the jet customer care for cancellations request and got the reply next day for more details. I belive the delay in travel make my father suffer from medical issues as he was not allowed to far from home because of his old age and medical routine. I don't have much time to check over this issue and ask for my ticket refund. I switched to air india and still not sure what to do about it. Plz direct me where to go what to do. I just don't wanna give up my hard earn money to the cheaters.

Admin Reply :

Whatever happened was unfortunate. You have already booked with Air India and there shall not be any problem. 

Rafik Moideen

Posted on 14-Aug-2018
I have cancelled the ticket thru jetarways website and got an email stating that, your refund request has been processed and it will reflect in your next biling/account payment cycle. The fund has not been credited in my card till. please advice

Admin Reply :

It might take about a few days for this to appear (can even be two weeks). You can always follow up with the airline on this. 

mr aman khan

Posted on 12-Aug-2018
i have missed my flight on 7 aug 2018 i want refund

Admin Reply :

Please get in touch with the airline or the agency which booked your flight. 

bincykurian78@Gmail. Com

Posted on 12-Aug-2018
I cancelled my ticket on August 6th. Suppose I have to fly on August 11th. I booked through online with my credit card.how long it will take to refund the amount

Admin Reply :

Normally it takes 7-15 days time to get the refunds. However, please raise a formal request for refunding the money back if not done till now. 

Dipankar Ghosh

Posted on 11-Aug-2018
Details of documents required to be submitted against cancellated ticket to get back money

Admin Reply :

Please contact the airline or the agency which booked the ticket for this purpose. 

Annalakshmi

Posted on 10-Aug-2018
Need to cancel the flight ticket travelling on 13th August 2018. Ticket number 5897123806964

Admin Reply :

Please do so on your own by visiting the Jet Airways website online and use Manage Booking section. Else, call their customer care. 

Sugeen KumaR

Posted on 07-Aug-2018
Hi team, 1. If i am booking a ticket for 20000 from DUBAI TO DELHI. And if i cancel my flight then how much can i get as refund value. Please give me approx idea 2. what are the timelines which i should follow to cancel my flight.

Admin Reply :

We are very sorry to say that we can not tell the refund sum. Please get in touch with the airline or the ticket booking agency. 

Praveen kumar

Posted on 06-Aug-2018
I booking ticket 20000 now I cancel the ticket how much refund for me please tell

Admin Reply :

If you cancel the booking within 24 hours of booking, then penalty is zero. Read through the terms and conditions here: https://www.jetairways.com/en/in/offers/zero-penalty.aspx

Holen

Posted on 03-Aug-2018
Flight delayed more than 3 n a half hrs on 31 jul 2018 which was scheduled to be departed from impala airport at 1510 hrs n ETA was 1830 at IGI terminal 3A. But d same flight was landed at Delhi at around 2155. Also no refreshment was provided during d entire course of journey... It's a horrific journey n jet airways total failure... It should be provided consolidated with compensation... I Hope, likewise in previous complain also when it comes with compensation they didn't reply, your authority will not be deaf n dumb this time... Pliz reply me ASAP.

Admin Reply :

Let us first inform you that we are an independent website which only helps in providing information. We are not related to any airline. Second, with respect to your grievances, you have a number of options:

a) Fill out their feedback form at : https://www.jetairways.com/en/in/contactus/feedback.aspx

b) Make use of https://www.jetairways.com/en/in/travelinformation/redressal-of-guest-grievances.aspx

c) Make use of their social media profiles to highlight your concerns

d) Lodge a complaint with Indian civil aviation regulator- DGCA. 

Kapil Bhadana

Posted on 02-Aug-2018
Hi , Can you please confirm me the cancellation refund amount for PNR no FSZUQO & E-ticket no : 5892134035863 Regards , Kapil Bhadana

Admin Reply :

Airline will not tell us since we are third party. You will have to do it at your end. Or, if ticket booked through agency, please approach it. 

Nandakumar

Posted on 15-Aug-2017
I have booked oneway ticket for my Wife from Delhi to Singapore in Jet airways but due to some unavoidable family reasons she has to go back from Delhi to cochin and after attending the function in the family then return back to Singapore on another day. In this case can I change her existing booking from chennai to Singapore ? Appreciate if you could provide me the right procedure to do this.

Admin Reply :

Yes, it can be changed. PLease contact the agency which booked tickets

Stephen

Posted on 14-Aug-2017
I want to cancel my ticket Flight no 9w-807 PNR No NHVPBG

Admin Reply :

Please contact the agency or airline from where ticket was booked. 

Aanchal

Posted on 14-Aug-2017
Respected sir/madam I am from nepal and and due to heavly flood i cant reach to patna and today is my flight so plz can i get my refund

Admin Reply :

please contact the person or agency that  booked your ticket. 

Ajay

Posted on 13-Aug-2017
I was going from Ahmedabad. To Mumbai and Mumbai to bankok on date 13/8/17 And return ticket was from bkk to deli and deli to Ahmedabad on date 17/8/17 But due to road accident I miss my Ahmedabad to Mumbai filght so I catch next spice jet flight from Ahmedabad to Mumbai but then when I was going to check in Mumbai to bankok flight in jet airways then total that due to no showing in Ahmedabad to Mumbai our all tickets are cancelled because they are telling that all tickets was connected So what should I do in that case I can get refund Total four tickets was there So plz you can help us

Admin Reply :

You just have to get in touch with the airline. It is case of No Show and this led to cancellation  of full itinerary. 

Bijendra singh

Posted on 12-Aug-2017
I want to know will make non refundable ticket of 3891 but after one hour will cancel the ticket So i want to know how much change you will do that amount plz

Admin Reply :

Under non-refundable tickets, no refunds are granted.

Sunil Vaishnav

Posted on 12-Aug-2017
I miss my flight 5 August 12:55 udaipur to Delhi and my ticket is refundable

Admin Reply :

Yours is a case of No Show and it might not be refunded. 

Sahid

Posted on 11-Aug-2017
Can you help me please what I do Wednesday I miss my flight jet airways silchar to Mumbai When I entry I show my boarding pass but they says no flight engine has started so you can't I requested him but they don't care Next I request send me the next flight they say they need more money and 50% will diduct my previous ticket so i need your help how to return back my money Thank you

Admin Reply :

Yours is a case of No Show . You have to pursue it with the airline.  

Hemant mitkar

Posted on 11-Aug-2017
I want cancle my 8 ticket from delhi to mumbai at 9.35 pm

Admin Reply :

Please do so at the agency or airline where you booked ticket. You can either make a call to them or write an email. Calling is better. 

Sahid

Posted on 11-Aug-2017
I read some guidelines jet airways their is so many options for return back money But I'm not find any way I talk to on airline they saying go to airport and they will give you a paper gived to me I come airport r saying no we can't we don't I don't understand

Admin Reply :

It  is only the airline, their contact centres or the customer service which will help you in this respect. Else, escalate the matter to appellate nodal officers as given in this link: https://www.jetairways.com/en/in/travelinformation/redressal-of-guest-grievances.aspx.

Adarsh Kumar Pradhan

Posted on 10-Aug-2017
Wish to cancel flight ticket no 5891262010464 from Pune To Delhi on 22/8/2017 flight 9W 786 Let me know the process & refund amount. Thanks

Admin Reply :

You have to inform the agency or airline where you booked your ticket. Refund amount will also be told by them. 

Rupesh singh

Posted on 10-Aug-2017
I have booked ticket irtc account doha to delhi But i went to cancel tickets how moch cancel charge less

Admin Reply :

We can not tell the cancellation charge. You have to contact the ticket booking agency only. 

Diksha Shukla

Posted on 09-Aug-2017
I wanted to know the cancellation charges for tickets of approx 3200 and by when can I cancel it

Admin Reply :

Jet Airways will only tell it. We request you to contact it.

rahul mishra

Posted on 07-Aug-2017
My flight is delayed twice, std was 1455, delayed time of departure 1605, delay . If gores beyond i loose out on important and planned schedule at destination. Who willl compensate for this..?

Admin Reply :

Please seek compensation from the airline if there is a loss. 

G K NAKR

Posted on 04-Aug-2017
Air ticket booked under ID 2262298691615 for Mumbai - Dehradun for a journey on 25th July 2017 was cancelled on line by Mr Chirag Shah. How much refund we will get

Admin Reply :

PLease contact the airline directly. 

Kamlesh Thakkar

Posted on 03-Aug-2017
I have booked air tickets for Hong Kong and macou with family and friends. But unfortunately my father expired. So I couldn't able to continue my trip. So I want to cancel air tickets for my family (me, my wife and two children). So my question is what is cancellation charges???.

Admin Reply :

Please contact whosoever booked ticket because we will  not be given these details. 

Suraj

Posted on 02-Aug-2017
Hi, I was traveling from Heathrow and had a connecting flight from mumbai to kolkata on 31st July 02:30 hrs (flight no- 9W0484) which was cancelled. This was accommodated in the next flight scheduled at 6:10 hrs. The delay caused my important meeting missed. I want compensation for the delay of flight. Please let me know the process. On the other hand I was carrying 2 bottles of liqueur from Heathrow (cost 93..98 GBP). I have been advised to put the liqueur in check-in luggage as liquids are not allowed in cabin baggage. I put the liqueur in check-in paying access baggage charge (PNR -OWKDMK) but after collecting my luggage in CCU airport, I found the bottles are completely broken and spoiled my other valuable stuffs in baggage. I want damage compensation due the miss-handling. Please help. Thanks, Suraj

Admin Reply :

You need to file complaint with the airline. Please get in touch with them through email or phone. There are appellate nodal officers of every airline listed with the DGCA. These officers can be reached for grievance redressal. 

wasim ahmed

Posted on 01-Aug-2017
i have booked online tickets for my family from muscat to srinagar , they are unable to travel and due to high fever the travel date is 2nd aug 2017 can i postpone to a further date

Admin Reply :

Yes, it can be rescheduled. Charges will apply.

Kamalpreet Singh Aulakh

Posted on 01-Aug-2017
Refund policy for tickets from delhi to canada,how much penalty jet airways will make

Admin Reply :

This information on how much of refunds would come to you will be provided by the airline only. 

However, you can read through the policy here https://www.jetairways.com/en/in/termsandconditions/general.aspx

karthikai kumar

Posted on 01-Aug-2017
I m booked on jet airways on Aug 16 bahrain to trivadrum via Mumbai.that flight connection time between 1.30hours.before that time shift luggage on international to domestic airport not possible..so I m cancel the ticket tomorrow.how much amout charge for cancellation ticket.. Reply me.

Admin Reply :

This will be told by the agency which booked tickets for you. 

NeelKumar patel

Posted on 31-Jul-2017
I have booked ticket for Canada on 15,August,2017,but now I want to reschedule my flight on 21 august,2017,plz.tell me charge?

Admin Reply :

Airline will tell. Please contact the airline local office. 

Priyam Chadha

Posted on 31-Jul-2017
I am travelling to and from Delhi on 3rd august and 8th august resp. and I will like to claim refund of the Delhi Airport Tax, if you could please let me know the procedure. PNR no. for the tickets are mentioned below, PNR- NXCAYX Flight No PUNE-DELHI : 7071 (3rd August) DELHI-PUNE : 7072 (8th August) Thanks

Admin Reply :

Please contact the airline in this respect. Or, the agency which booked tickets. 

Ravi ranjan

Posted on 31-Jul-2017
I had booked flight tickets for 20.08.207 on 28.04.2017 for travelling between srinagar to delhi. Today when I called jet airways office at kolkata I was told that only Rs.400 will be refunded for my ticket which amounts to Rs.10000/-. Kindly advice me in this respect that where should I call to get my refund done at the earliest.

Admin Reply :

Since ticket was booked with the airline, you have to approach the airline only. In case of grievance or making a complaint, you can follow the official process of the airline for this purpose. DGCA website has names and contact nos of Nodal Appellate officers of every airline operating in India and you can contact them. 

Sumat Jajoo

Posted on 31-Jul-2017
I have booked & cancelled the tickets thru Agent. Agent is saying that you have not refunded any money due after cancellation. can I know the exact amount of refund you given back to agent

Admin Reply :

At first, let us clarify that we are not the airline. Second, if tickets have been booked with any agent that it is that agent who will tell you what is the right amount to be refunded. Even the airline will not sharing the details of refunds with you. 

Ebby Mathew

Posted on 30-Jul-2017
I booked round trip ticket from Kathmandu-Mumbai-Kathmandu for 26th November 2017 & 30th November but I want to change the itinerary of the return trip i.e. Mumbai-Kathmandu because of some issues. Kindly reply me what will be the charge of cancellation of Mumbai-KTM only but Kathmandu-Mumbai will remain same. Kindly reply as soon as possible.

Admin Reply :

This would be known only from the agency or airline which booked ticket because each would be having its own cancellation charges or rescheduling charges. 

Aman kumar

Posted on 28-Jul-2017
I booked jet air flight ticket in june2017 for 07.08.2017 from jaipur to Bengaluru Via Delhi. Today after more than one month,airline advises that the flight is rescheduled via Mumbai in place of via Mumbai? I want not to travel via Mumbai.In such cases how refunds can be claimed?and whether any charges are applicable? Pl.advise Aman kumar 8696919368 ashokkumarsingh56@gmail.com Aman kumar

Admin Reply :

In such scenario, refunds can  be claimed from the entity which booked the ticket for you. 

Christopher mathews

Posted on 24-Jul-2017
Refund of my flight booked for 14 July departure bom maa and return 18 July 2017 Pax Christopher Mathews Sharmila coutinho

Admin Reply :

Whosoever booked tickets will process the refunds the tickets as well.

HIMANSHU RUIA

Posted on 24-Jul-2017
I have cancelled two of my tickets. and I want to get a refund against the same please provide me with the address of refund office, their phone numbers and what documents are to be submitted by me for the same. Regards,

Admin Reply :

Please call their customer office for the same.

Ejaj ahmad

Posted on 22-Jul-2017
Sir may tickets 2 a guest am not travel so cancelled may tickets how much many kat

Admin Reply :

PLease contact the agency which booked your tickets. 

Neha Mishra

Posted on 21-Jul-2017
Your flight timing is change and effect my other booking I am forced to change my plans, I would like to claim the compensation for it.

Admin Reply :

You will have to make a request for the same either through their customer service or by writing them the email. 

Shweta Raut

Posted on 20-Jul-2017
What is the procedure to claim for a refund for a cancelled international flight ? I was on 9W117 LHR- BOM on 31/01/2017 which was cancelled and 24 hours delayed. Would really appreciate if you could provide numbers/ email id of the people who deal with these queries. Thanks.

Admin Reply :

Please speak to the customer service representative and also pursue by email. While raising a formal request tell them  not to put the money in wallet or credit shell and have it transferred to your account. 

Subhojit Dawn

Posted on 19-Jul-2017
My journey date is on 21 st July by Jet Airways between Silchar to Kolkata. Now, flight is preponderate by 30 minutes. Can I cancel the ticket? What is the refund policy? Please response quickly...

Admin Reply :

Refunds would be granted on cancellation of tickets after deducting the cancellation charges. This would be for the refundable tickets, not for non-refundable tickets. 

Christopher mathews

Posted on 17-Jul-2017
I had booking for 14 July departure and arrival from Chennai on 18 July as I was delayed from EWR and missed my 14 July flight I would like to know if I can at least get my arrival tickets for 04 August

Admin Reply :

You are requested to get in touch with the airline in this respect.

Shrenik

Posted on 17-Jul-2017
I have confirmed tickets to Ahmedabad. But my daughter is not going to travel with us. Can I change the confirmed ticket from my daughters name to my sisters name?

Admin Reply :

You can request for a change with the entity which booked tickets for you. 

Santosh Sony

Posted on 16-Jul-2017
It's really very bad impression with jetairways.my ticket had been cancelled with out informing me.akso no one want to discuss on airport new delhi.especially Richard supervisor on T3 Delhi aiport.she is really fake girl who had cancelled my ticket without informing to me.also refund is not determined to us. PNR:JZVERT Delhi to KTM on 13 the July 2017 We couldn't expect that this type of misbehaving by jetairliness.

Admin Reply :

We are publishing this review for the sake of other customers. 

srichand

Posted on 02-Mar-2017
how could i get refund of my NO SHOW or unused ticket which was purchased from jet airway site by net banking

Admin Reply :

No show tickets come with very little refunds. You have to approach Jet Airways for this purpose. 

GANESHAN .R. D

Posted on 01-Mar-2017
TICKET BOOKED FOR 4TH MARCH2017-5.55 HRS ON FLIGHT NO.9W 2341 FROM CHENNAI TO MADURAI IN THE NAME ON R.D.GANESHAN TO BE CANCELLED AND REFUNDED

Admin Reply :

We can not process this request since ticket was not booked was us. Kindly contact the airline in this respect. 

Nixon Abraham

Posted on 28-Feb-2017
Hi, My name is Nixon M. Abraham and I am supposed to fly from Geneva to Cochin. FLIGHT 9W 6376 - JET AIRWAYS TUE 28 FEBRUARY 2017 ----------------------------------------------------------------------------- DEPARTURE: GENEVA, CH (GENEVA INTERNATIONAL), TERMINAL 1 28 FEB 20:30 ARRIVAL: ABU DHABI, AE (INTERNATIONAL), TERMINAL 3 01 MAR 06:00 FLIGHT BOOKING REF: 9W/MOHJIT RESERVATION CONFIRMED, ECONOMY (W) DURATION: 06:30 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - FLIGHT 9W 575 - JET AIRWAYS WED 01 MARCH 2017 ----------------------------------------------------------------------------- DEPARTURE: ABU DHABI, AE (INTERNATIONAL), TERMINAL 1 01 MAR 08:05 ARRIVAL: KOCHI, IN (KOCHI INTERNATIONAL) 01 MAR 13:35 FLIGHT BOOKING REF: 9W/MOHJIT RESERVATION CONFIRMED, ECONOMY (W) DURATION: 04:00 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Now, I am informed by my travel agent that my confirmed flight from Abu Dhabi to Cochin is cancelled and Jet airways is now offering the ticket for the next flight FLIGHT 9W 6527 - JET AIRWAYS WED 01 MARCH 2017 OPERATED BY: ETIHAD AIRWAYS, EY 282 ----------------------------------------------------------------------------- DEPARTURE: ABU DHABI, AE (INTERNATIONAL), TERMINAL 1 01 MAR 14:05 ARRIVAL: KOCHI, IN (KOCHI INTERNATIONAL) 01 MAR 19:25 FLIGHT BOOKING REF: 9W/MOHJIT RESERVATION CONFIRMED, ECONOMY (K) DURATION: 03:50 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - As I am loosing half of my working day and I am forced to change my plans, I would like to claim the compensation for it. Please let me know the procedure for the same. Thank you very much

Admin Reply :

You will have to seek this directly from the airline, if the agent does not reply. 

Sirish kumar Mehta

Posted on 28-Feb-2017
I have return ticket for Ahemadabaf from JFk for March 9, 2017.:If i want to postpond the date of travel or I want to cancel the ticket then what will be charges for both. Secobdly how many days befor I have to cancel the air ticket . If the ticket is postpond and after that I want to cancel the ticket then when it ahould be cancelled. Pl reply . My PNR No is AURXSN

Admin Reply :

Charges will be told either by the airline or the agency which booked ticket. You can cancel it any time except for a few hours from the time of flight. 

Amrit kanth

Posted on 28-Feb-2017
hi , this is Amrit kanth, i booked ticked 4 days before and with 20 min i canceled due to wrong date mention, i got message next 24 hr, i got my refund but still after 4 days i have not recieved my refund ...why???????? i want my money back asap. Ticket No.5892127253361 refund amount Rs.3951/-

Admin Reply :

PLease contact the airline since refunds information is not provided to third parties. 

Selington

Posted on 27-Feb-2017
how to take the refund if I don't want to travel

Admin Reply :

You contant whoever booked tickets for you. 

Hashmi

Posted on 27-Feb-2017
How to take refund if i dont want to travel

Admin Reply :

You need to contact whoever booked ticket and raise a formal request by email or phone. 

S.Ramachandran

Posted on 27-Feb-2017
would like to change the date from 15th march to 15th march flight 9W 413 schedule departure on 15th March 2017 - status confirm

Admin Reply :

You can do so online by using the website of the airline. Else, you can call up the airline for this purpose.

M Vijayan

Posted on 26-Feb-2017
Pl fwd the the way for cancellation of jet airways reservation 0n 11 Mar

Admin Reply :

Under Plan Travel, visit Manage Booking and then enter details for cancellation of flights. Else, call the airline.
 

priyanka

Posted on 26-Feb-2017
What is the amount I will get refund for flight 9W489 ?

Admin Reply :

This will be told by whoever booked tickets. 

Bryn Williams

Posted on 25-Feb-2017
Further to the Admin's reply to my previous question : I flew Mumbai to London with Jet Airways. After boarding the plane we were told there were technical issues and they were trying to repair these. They failed, so after 3 hours everyone with luggage, catering etc was transferred to a new plane which they brought in. This took off normally. My delay in arriving in London Heathrow was 4 hours 5 minutes. If I submit a claim for compensation to Jet Airways is there a standard compensation amount or is there a method of calculating the compensation. Perhaps the Indian Airline Authorities have laid down a set amount of compensation. Presumably when submitting a claim to Jet I would need to specify the amount of compensation which I am claiming. Any guidance would be appreciated.

Admin Reply :

DGCA, the regulator of Indian aviation, provides for the compensation as per the rules set out in this link: http://www.dgca.nic.in/Pass_Rights/pass-ind.htm. Please also read through the Jet Airways compensation policies at http://www.jetairways.com/EN/US/TermsAndConditions/General.aspx under 'Conditions of Carriage' point no. (II)

Bala

Posted on 24-Feb-2017
I need to cancel my trip Singapore to chennai date 27 my ticket amount is around 250 $ so how much I can get back please reply back and how do I do this cancellation thanks

Admin Reply :

Jet will not part with this information on amount of refunds to us since we are not a party to the ticketing. Hence, please contact the airline directly or seek information from whosoever booked tickets.

Manish Vishnoi

Posted on 24-Feb-2017
I had late reported at port Blair airport so i Miss my jet airways which had booked from udchalo . So i want to return my cancelled charge..please

Admin Reply :

There is very little refund for No Show cases. Therefore, please contact the airline or the agent which booked tickets for this purpose. 

Bryn Williams

Posted on 24-Feb-2017
My flight from Mumbai to London Heathrow on jet airways was delayed 4 hours 5 minutès. Can I claim compensation and are there rules for calculating the amount.

Admin Reply :

It will depend on what caused the delay. Anyways you can submit the claim for compensation with the airline.

ahmad raza

Posted on 23-Feb-2017
I want to cancel and refund my ticket pnr no. Qzqace

Admin Reply :

You can do so online on airline website or by contacting the agency which booked tickets.

Bala

Posted on 23-Feb-2017
I would cancel my eticket dated from 27 th Feb 2017 and I would know the cancellation charge if may applicable .

Admin Reply :

For domestic flights, 25 percent of the base fare is charged towards cancellation fee. However, exact amount would be told by Jet only. If you booked ticket with agent, then the agent will tell the amount to be actually refunded. 

There is another provision that if you cancel the domestic flight tickets within 24 hours of booking these online on airline website or its mobile app, then there is zero penalty fee.

Dhwani mehta

Posted on 23-Feb-2017
If I want to cancel my ticket than how much amount vl b refunded

Admin Reply :

PLease contact the entity or person who booked tickets for you. This will be told by them only. 

Manohar Devarshi

Posted on 22-Feb-2017
9w2821,9w644,9w7156 cancelation

Admin Reply :

We can not cancel since it is the booking agency or airline where it can be cancelled.
 

Lalit Kumar

Posted on 21-Feb-2017
I wish to change date of already booked ticket in Jet airways, please tell me that, what will be beneficial for me, either I apply for change or I cancel entire ticket and go for new booking?

Admin Reply :

Which of these options would be more suitable would depend on current fares and the quantum of refunds you are getting. You would know these details from the airline only. We request you to approach them for this query. 

Geetha Jaideep

Posted on 21-Feb-2017
I have canccelled tthe ticket I book online. The PNR is WWBDDA. CAn you please tell me how long will it take for the refund to be processed and the amount to get back to my account. I have paid using a credit card- Master Card-HDFC. Thank you

Admin Reply :

Amount will be told only by the entity that booked tickets. If it is a refundable ticket, then 7-10 days is the usual time taken to get the refunds back. If it is taking long, please seek information from airline/agency which booked tickets. 

Svetlana

Posted on 21-Feb-2017
Good afternoon! Please tell me how I can return the ticket KSZBAP?

Admin Reply :

You do not return the ticket, you cancel it. This can be done online on the website of the airline or you can contact the customer service of the airline for this purpose.

sarfaraz khan

Posted on 20-Feb-2017
PlZ cancell my tiket

Admin Reply :

Please contact the airline or agency which booked tickets in this respect.

Ashish Namdev

Posted on 20-Feb-2017
Hi Have booked following flights with PNR GRKZSA Flight No Date Sector DEP ARR 0784 01MAY BHODEL 1850 2000 0834 01MAY DELBLR 2045 2330 I got email from Jet airways that 0784 flight is rescheduled as below Your reservation has been updated accordingly .The revised timings are as below: Flight Nbr Date From/To Status Dep 9W774 01MAY BHODEL HK 1945 9W834 01MAY DELBLR HK 2045 but with this reschedule you can see i will miss my Delhi o Bangalore Flight 9W834, they are giving me alternate but it's costing me 5+ hrs delay and an over night journey with wasting while night at airport. what should i do now ? airline is refunding me 100% ,but i have done booking in Dec 2016 for May 2017 , so charges became too high now almost double. will airline do 200% return so i can book another airlines flight falling in my scheduled time

Admin Reply :

You will get full refunds.

Afsal

Posted on 20-Feb-2017
I booked a tkt for my family shj-ccj journey,but unfortunately jet airways send me mail that they reroute to shj-cok which is not acceptable for me.in this case what is the refund policy which I booked jet online.

Admin Reply :

You are entitled to the refunds. Please get in touch with the airline for this purpose.

PritaChaubal

Posted on 19-Feb-2017
We had booked 3 tickets under PNR AEGDLN and had cancelled one ticket E-ticket ref 5892126629430 name CHETAN VIJAY CHAUBAL But the refund for the cancellation is yet not received to my account.

Admin Reply :

Please contact the entity which booked the ticket. Only ticket booking agency is able to refund. 

Roger Bowles

Posted on 18-Feb-2017
booking reference AFBQUO. If I have to cancel our flights to and from India at short notice due to illness can I get the cost of our flights back less a cancellation fee. What is the fee. I paid by Mastercard. Thank you

Admin Reply :

Please contact the agent or airline where you booked ticket. 

Talat jamal

Posted on 18-Feb-2017
I was to travel back to Lucknow from jaipur on 2nd December 2016 but flight was cancelled my money is not refunded back.flight jaipur Delhi 9w2624 Delhi Lucknow 9w2637

Admin Reply :

PLease check whether your ticket was refundable or not. Second, please check whether Jet has kept the refunds in credit shell. If you want it in your account, ask for its release. 

Afsal

Posted on 18-Feb-2017
I booked a tkt for my family shj-ccj journey,but unfortunately jet airways send me mail that they reroute to shj-cok which is not acceptable for me.in this case what is the refund policy which I booked jet online.

Admin Reply :

You can seek refunds. Please contact the airline. 

Suhail Atrey

Posted on 18-Feb-2017
I had book tickets for Mumbai.I want to know cancellation charges.Pls call me at 9009755680

Admin Reply :

25% of basic fare is the charge for cancellation. Please quote your PNR number to airline for knowing exact amount. 

Sajeer unichandiyil

Posted on 17-Feb-2017
How can change my ticket.

Admin Reply :

You can do it online on airline website or by calling customer service of airline. 

Rajaram Peter

Posted on 17-Feb-2017
I have booked my flight sticker to travel from johnesberg to Hyderabad through Kenya airways and jet airways.I want to prepone from 5th April 2017 to 5th march 2017.my ref no cug 778. Please inform the charges and method of transaction

Admin Reply :

For accurate assessment, please contact teh airline directly

shilna shaheen

Posted on 17-Feb-2017
I booked a ticket to india for13june2017.we booked through card.i want to cancel it .how much cash will be refunded.

Admin Reply :

Refunds amount would be told only to that person who booked tickets. They will not part with this information to us. 

Varsha

Posted on 17-Feb-2017
What can be the maximum cancellation charges for a ticket of cost 3580

Admin Reply :

25% of base fare is the cancellation charge of a refundable ticket on domestic routes. However, you shall contact the airline to know the accurate figure of refunds since it varies according to a number of factors. 

GOPI BALLAV NANDY

Posted on 16-Feb-2017
If I am purchasing flight ticket today for departure date 01.12.2017 but some reason want to cacelled before one week of my departure, what will be the charges deduct.

Admin Reply :

This will be informed by the airline only since it varies depending on a number of factors. 

Sandeep Khosia

Posted on 16-Feb-2017
where we can get transaction id during cancellation of ticket

Admin Reply :

It comes in your email ID. 

Joseph ajay

Posted on 16-Feb-2017
I missed my flight since there was technical fault in my taxi. Will I get my refunded.

Admin Reply :

Your would be a case  of no show. Only a small amount of taxes would get refunded. 

fayiza

Posted on 15-Feb-2017
I had taken the online ticket in jet airways international flight on 28 th June 2017,I want delay the date from 28 june 2017 to 6th july 2017.How much it will cost please help .

Admin Reply :

This is something which the airline will be able to tell when you quote them your PNR number. 

Ram Giri

Posted on 15-Feb-2017
Info refund money against Pnr no PNTANY and LOLONC

Admin Reply :

Please contact the airline or agency which booked tickets. 

Kruti patel

Posted on 14-Feb-2017
I want to delay the date...as it is of 11th may 2017, i want the date of 12th may 2017. Because of midnight timing this mistake was done...please help me

Admin Reply :

You can do so online by yourself or call up the customer service of airline for this purpose. 

Raman Jayaraman

Posted on 14-Feb-2017
I want to cancel my ticket for 24-02-2017 booked online on 13th. What shall I do, if I want to do the same online?

Admin Reply :

You can do so by using Plan My Travel----> Manage Booking

mohammed abubaker

Posted on 13-Feb-2017
how much is the cancellation charges for ticket booked from bangalore to mangalore dated 17th march 2017

Admin Reply :

It will depend on when ticket was booked. Normally 25 percent of basic fare is charged as cancellation charge. 

Sudalai

Posted on 12-Feb-2017
My train no 12615 is 3hrs late today and my trip to Kashmir by ur airways at 10.20hrs what can I do please tell me any alternative

Admin Reply :

If it becomes too late, it is better to cancel the airline ticket well before the flight time and get this rescheduled. You shall call the customer service of Airline for this purpose. 

Amit

Posted on 12-Feb-2017
I had my ticket booked for February 10th from air canada to Toronto and from Toronto to jet airways to Delhi arrival on 11th February 23.00 hrs. I called to cancelled my tickets on 7th February and of the customer service agent says this tickets are non refundable . Can you tell me the procedure for the same .

Admin Reply :

If tickets are not refundable, airline is under no obligation to pay refunds amount. 

Rajendran N

Posted on 12-Feb-2017
My wife Maheswari Rajendran has been booked on Jet Airways from Chennai to Rajahmundry on 9th April and return on 10th April. We did the booking online and the booking reference (PNR) is KYIJVM We received an email from you stating that these flight/s 2967,2968 stands cancelled. We are NRI and my wife will be reaching Chennai on the early morning of 9th April to proceed to Rajahmundry. Now what are we supposed to do? Do you provide any alternative? Thanks

Admin Reply :

Airline is under obligation to provide you the next available flight. However, if you wish, you can seek complete refund. 

Sakshi Agarwal

Posted on 12-Feb-2017
My flight was yesterday at 2:10am. Due to some major problem at the last moment, I had to miss my flight. Can I get any refund?

Admin Reply :

Did you cancel the flight or did you miss it. If you did not cancel it and failed to show at check in counter of the airline, then very little refunds would be done. Precise amounts would be known only by airline. 

Radhika

Posted on 10-Feb-2017
I have booked a round trip ,today ie 9 th Feb 2017 ,for a flight from London Heathrow to Jaipur India via Bombay on 26th Feb and return on 22 nd march through the same route , I have two questions 1)If I need to cancel my entire reservation due certsome reasons, how much refund will I get? 2)Can I reschedule my flight from Jaipur to Bombay to 20th instead of 22nd March

Admin Reply :

We can not provide information without the details of itinerary. For refunds, it would be good if  you could connect directly with the airline local office. 

tsering falzang

Posted on 10-Feb-2017
i did cancelle my jet air ways ticket airline ref. HZWBPO ticket no. 5892219022149 on dayed 4 feb 2017 . which is from delhi to leh.on ammount Rs 5533. but cancellation charges refunded on Rs 500. so please let me know detail

Admin Reply :

Airlines does not provide detail to us. It will only be provided to the person who booked the tickets or the agency, if it booked tickets. 

uzma

Posted on 09-Feb-2017
If i want to cancel my flights dating 17 th feb..what will be the refundable amount and the charges

Admin Reply :

Exact refundable amount will be told by whosoever bookd your ticket. If it was Jet, then it will tell. Please approach them.

Lukman Vasyat

Posted on 09-Feb-2017
I booked my tickets in June 2016 from Birmingham to Mumbai and my holiday date is 12th December 2016 but they change my flight 1 day late and send me in air France not a jet airways and my return date was 17th January 2017 but they was changed and when i was return they make me waiting 5 hours in Amsterdam with my kid

Admin Reply :

Please lodge a formal complaint with the airline in this respect. It is also important to know what caused all this hassle. 

Lukman Vasyat

Posted on 09-Feb-2017
They didn't inform me before changing my flights

Admin Reply :

Please get in touch with them. 

Aswin B

Posted on 08-Feb-2017
I am asking this question for my friend. she had booked an afternoon flight from Delhi to Chennai on 27th of March 2017. Today, she had got a message from Jet airways saying that the flight has been rescheduled to the morning hours. But, she wont be able to reach the airport by then. What are the possible options for this situation.; Thanks Aswin

Admin Reply :

You can claim a full refund. Need to speak to airline in this respect. 

Pinky kumari

Posted on 08-Feb-2017
Sir, i have booked a flight from bangalore to lucknow with 1 stop to delhi.. from bangalore to delhi and delhi to lucknow and timings from banglore to delhi was 1pm to 3.45pm and then delhi to lucknow 4.30pm to 5.30pm.. but now i get a mail that delhi to lucknow timings has Been changed from 3.10pm to 4.35pm.. and i dont want to cancel my trip or cancel the ticket or book any other flight.. what has to be done in case.. please let me know.. thank you

Admin Reply :

You will have to speak to the airline or the agency which booked ticket that this time is not suitable for you. 

vijita

Posted on 08-Feb-2017
what is the cancellation charges for adult and infant is the ticket is cancelled 5 days before the trip date.

Admin Reply :

It varies depending on a number of factors. You have not mentioned whether this was a domestic flight within India or an international flight. 

Sridhar

Posted on 08-Feb-2017
Dear Sir Iam booked ticket in app for traveling on 15may2017 HYD-BLR Dep 19.40 Today i received msg from jetairways Dear Guest, Pls note 9W2802/15May17 is now operating as 9W2744/15May17 and will leave HYD at 2105 hrs and reach BLR at 2240 hrs. Regret inconvenience caused. This is msg I don't want travel this time Can i cancel where? What about refund Sridhar

Admin Reply :

If you booked ticket on Jet, please visit Manage Booking under Plan My Travel category in main navigation of Jet website

Sridhar

Posted on 08-Feb-2017
Dear Guest, Pls note 9W2802/15May17 is now operating as 9W2744/15May17 and will leave HYD at 2105 hrs and reach BLR at 2240 hrs. Regret inconvenience caused. I want to full refund this sms received from jetairways today these time not adjustable to me

Admin Reply :

Please contact the person who booked tickets for you.

Murali Krishnan

Posted on 07-Feb-2017
I have family group ticket on 6th March2017 But unfortunately I can't fly on that day.. I want to cancel my ticket... Pls.advice the procedure.

Admin Reply :

You can do so by contacting the airline on phone or can do it yoiurself under 'Manage Booking' under 'Plan My Travel' tab. 

Shalini Lakshmanan

Posted on 07-Feb-2017
Hi, I had booked roundtrip domestic flights with Jet AIrways via Yatra.com Due to some unforseen reason, i have cancel the trip. However, the refund shown is zero when i see the refund details.Please let me know why am in not getting any refund when i am cancelling the ticket 10 days in advance. Thanks, Shalini L

Admin Reply :

Please contact the agency which booked tickets in this respect.

Usha shetty

Posted on 07-Feb-2017
Two tickets reserved for Mumbai from Mangalore dated 14/02/2017. Now if I postpone the date to 15/02/2017 how much I am losing? Whether it can be done without any penalty

Admin Reply :

If tickets are cancelled within 24 hrs of booking from website of airline or from its mobile app, it can be cancelled with zero penalty.

Savleen Kaur

Posted on 06-Feb-2017
Want to change date from 22feb to 23 feb

Admin Reply :

You can do it from Plan Your Travel------> Manage Booking Section.

dedy yansyah

Posted on 05-Feb-2017
Hello can i reshedule ticket ??

Admin Reply :

From your Manage Booking Section on Jet website, if tickets have been booked through it. 

Askarali

Posted on 04-Feb-2017
Respected team I would like to inform you that I want to cancel my return international ticket before travel date how much amount is refundable , Ticket type -Economy (v)

Admin Reply :

Please contact the airline or the agency which booked tickets. Only ticket booking entity would be able to provide you the answer. 

G S Hari Kumar

Posted on 03-Feb-2017
My PNR is UIYRAP for Flt 9W2374 goi -bom on 05 Feb dep 0435 and Flt 9W250 bom-ktm on 05 Feb dep 0805 like to cancel the tickets but it's been booked from USA can i have the refund from your office. please intimate to my email Thanking you G S Hari Kumar, Vasco,Goa

Admin Reply :

For matters related to refunds from the airlines, you will have to pursue with the entity which booked the tickets. If it was Jet, you will have to approach them. Refunds will be granted by the airline. We will not get any information related to it from the airline.

Radheshyam

Posted on 03-Feb-2017
i have booked seat in jet to Dubai from Mumbai can you please let me know, if flight pre ponds its timing and its doesn't suits me or am not comfortable with it than will i get refund for the same but my ticket is Non Refundable. approx how much time you can pre pond the flight timing? Regards Radheshyam

Admin Reply :

If ticket is not refundable, then please read through the terms and conditions of this ticket. Else, please seek information from the airline by providing them their PNR no. 

Vinodh

Posted on 03-Feb-2017
Today I booked a ticket via agent in jet airways for April 6th 2017 to Frankfurt for Rs.28000. But now I have to reschedule my flight to April 5th in which it is showing as 23000. How much amount should I pay to reschedule it?

Admin Reply :

This will be told by the ticket booking agent only.

SHOBHIT BANSAL

Posted on 02-Feb-2017
What if the timings of the flight are changed by Jet and it does not suit me anyhow? What is the procedure for refund?

Admin Reply :

You can seek full refund by calling them at their customer service numbers and registering the request for refunds. 

Partha Mishra

Posted on 01-Feb-2017
I cancelled my ticket having PNR number KMWDAN but till now money is not refunded. Please let me know you guys are refunding or not then I will go for next action.

Admin Reply :

Please note that you have not booked ticket with us and we are not related to the airline in any way. Please contact the airline or the agent/agency which booked your tickets. Only ticket booking agent/agency will be able to provide you the answer. 

Jitendra Tomar

Posted on 31-Jan-2017
I have booked refundable ticket of jet airways from Indore to Mumbai of Rs around 2400 Rs per ticket and now I want cancel the ticket before one month bcoz my travel date is 13 March 17 and now just I want cancel the ticket.. So how many amount will be refund in my account please clear

Admin Reply :

The refund amount will be told by the airline or the agency which booked ticket since it depends on a number of factors. 

Sundararaman Palaniappan

Posted on 30-Jan-2017
Booking ref: LUFFJY, we are three passengers, we travelled on 19th Jan 2017 by Jet airways from Doha to Delhi and then to Chennai. Due to delay in arrival in Delhi we missed our connecting flight to chennai on 20/1/2017. We were rerouted to Banagalore and chennai. We reached Chennai at 4 pm. We did not get our bags, it was left in New Delhi by jet airways. They said it will reach by 8.30 pm straight flight and they said they will deliver only on 21st. Hence I went back to chennai airport and collected my bags at 11 pm. I paid for to and fro fares for taxi. We have undergone lot of inconvenience due to rerouting of flights and missing luggages. We lost one day of our time. Hence Jet airways should compenaste us for the inconvenience caused to us. Please respond.

Admin Reply :

We are not related to Jet or any other airline and are an informative website. However, you shall contact the airline directly in this respect.
 

R Vasudevan

Posted on 29-Jan-2017
If I book a ticket directly in Jetairways website, and cancel it well before the journey date, what will be thecanclation charge, if I cancel the ticket within 24 hours of booking. What will be the charges if i cancel 24 hours after booking, but one day before flight date

Admin Reply :

The charge is zero if tickets are cancelled within 24 hrs of booking on airline website or mobile app. If cancelled within 1 day before flight date, you need to seek the information directly from the airline since it depends on a number of factors.

amir hamja

Posted on 29-Jan-2017
If any case i want to cancell my ticket then what charge deduct

Admin Reply :

It depends on a number of factors and varies from route to route, with the time of cancellation and whether ticket is booked with agent or not. Therefore, you are requested to contact the airline directly for this matter.

Anjali Mishra

Posted on 28-Jan-2017
My flight 9W-7152 for kolkata on 13 Dec 16 was cancelled and till now I have not got refund of that.what should I do now?

Admin Reply :

Please get in touch with the entity which booked ticket for you.

Ashok kumar

Posted on 27-Jan-2017
Dear all , i was booked flight for one of my friend through my credit card,I got message that flight is cancelled from your side.so what is the procedure to get our money back. because on that mail you guys does not mention anything.its really give us bad experience. so kindly provide the details to do in simple way. PNR :GNWQVT.TRAVELLER NAME : AMEER KHAN.

Admin Reply :

At first, we are not Jet Airways and are not related to it as well. Please check with the airline whether the flight is really cancelled because, at times, due to technical error, wrong ticket status messages could be sent to the flyers. If it has been cancelled by the airline and you have not done it, please seek clarification from them on the reasons for the same. 

Harsh J Patel

Posted on 27-Jan-2017
I cancelled the Jet Airways ticket but still I didn't get the refund . PNR number ( JGYLBC ) Could you please have a look and refund the amount in my account HARSH J Patel

Admin Reply :

You will have to go through the person or entity which booked ticket. 

subhash

Posted on 27-Jan-2017
hi sir actually two of my friends are supposed to go to abu dhabi from hyderabad, india through jet airways 9W - 6587. their pnr is PLSQKG. they booked the flight ticket through a agent. they dont have ok to board. as they failed to do ok to board in time they told to the agent for ticket refund. flight timming is 21:50. we kept for refund just 45 minutes before. they just want to extend the date . can you please tell me how much they will be charged for the refund please.

Admin Reply :

For all tickets booked through agent, it is the agent who would tell you how much would be deducted and not even airline will tell the amount. 

Biswajit chakraborti

Posted on 26-Jan-2017
I have booked ticket no 5892126707128 unfortunate not reached the airport .cancellation amount to be send my account

Admin Reply :

Please contact airline or agency which booked ticket.

Brian Finch

Posted on 25-Jan-2017
Good day Sir I had a flight TSN HKG (hx), HKG BOM (9w) with a ticket bought with Jet Airways, but operated by two different Airlines. Due to the first sector delayed I landed in HKG around 8pm and I was given a new flight scheduled after 24hours. With no hotel, no water and no food. To me it appears to be against the passenger's rights, and also against common sense; once again, although the itinerary was operated by two vectors I bought it as a Jet ticket; So I wondered why I was in touch with Jet customer support and I didn't get any assistance. Is there any particular condition under which my case goes that exhempts from getting assistance in case of disruption? I am willing to claim e refund as I was on a business trip and the case should be examined further. Where can I address my claims? Thank you for your attention Best regards BF

Admin Reply :

You have a right to file complaint with the airline directly. They have grievance redressal contact details at: 

Nodal Officer:

Ms. Manasi Bhatia

Tel: +91 22 6121 2300

Email ID:

manasib@jetairways.com

Appellate Authority

Ms. Deepika Poojary

Email ID:

dpoojary@jetairways.com

You can also connect with the on Social Media resources, such as Facebook and Twitter. We expect the airline to respond on your genuine grievance. 

Sunil

Posted on 25-Jan-2017
I have booked a an air ticket from Delhi to Bangalore with Jet Airways on 20th Feb. Due to some unforeseen circumstances, I need to cancel the booking. Please guide me how to cancel the ticket.

Admin Reply :

If you have booked through some agency, please approach it for cancellation. If this has been done on its website, then this can be done under Manage Booking tab. https://https.jetairways.com/EN/EU/PlanYourTravel/Manage-Booking.aspx 

Vishnu

Posted on 24-Jan-2017
I Cancelled my ticket which I suppose to travel on 14 Feb 2017 . I spoke with one of your customer service agent and she told that the amount will be refunded. It's being 10 days after cancellation but I cannot see the amount credited in my account. The Refund Receipt reference number is 74766517015702107564094 processed on 15-Jan-17

Admin Reply :

Please note that we are not related to the airline and you have not spoken to us for sure since we not provide this service as of now. Please take up this matter with the airline. Also, please check whether it has kept your money in the credit shell after refunding it back to you. If yes, please ask them to release it. 

Rakesh wagh

Posted on 24-Jan-2017
i have done booking flight ticket of 4 feb 2016 . for mumbai to hydrabad journey ...ticket booking done by make my trip online booking . want to cancel ticket .. possible to refund ..12 days remaining for journey.

Admin Reply :

You will have to do it through the agency which booked tickets.

SHILPA RANJITH DIAS

Posted on 23-Jan-2017
I BOOKED MY FLIGHT TICKET ON 19/10/2016. MY JOURNEY ON 10/12/2016 AND 15/12/2016.UNFORTUNATELY I CANCELLED MY TICKET.I PAID 1239 AED. but they done only 200 AED REFUND.Y THEY DEDUCTED THAT MUCH.I BOOKED THROUGH ONLINI........E TICKET.PLZZZZZZZ DO THE NEEDFUL

Admin Reply :

Please contact the airline or the agency which booked your ticket.

Selvam

Posted on 12-Nov-2016
Hi, Is it possible to reimburse the unused flight charges? Because my brother missed his flight due to some personal reason. The ticket details are mentioned below. Name : Mr. Veeramani Sridhar PNR No : ILQVWK Ticket Fare : INR 6,436

Admin Reply :

If tickets were not cancelled, then it is a case of No Show and some amount wouild be refunded. PLease speak to airline or agency which booked ticket for how much will be refunded. 

prathamesh t

Posted on 08-Nov-2016
Booked a ticket but I have some problem I cancelled but how many days I will get my refunds

Admin Reply :

7-10 days is the normal time. 

Subhra singh

Posted on 04-Nov-2016
I called jet airways for my cancellation as well as refund of my ticket , the ticket is cancelled but no refunds made.. Kindly help with the matter??

Admin Reply :

Refunds would be granted after 7-10 days of cancellation. Therefore, if this period is over, please check with the airline (if you booked ticket with it)

Lalith

Posted on 03-Nov-2016
Dear Sir / Madam, PNR : URCKED I cancelled ticket on 21st Oct 2016. In Refund Request Acknowledgement mail has mentioned I will receive the amount within 7 days. Still now I am not received refund amount for cancellation of tickets and seat selection Kindly let me know when I will receive the refund amount or how much day it will take to receive the amount.

Admin Reply :

Jet will not inform us about the refunds status or amount. Therefore, please contact the agency which booked tickets. The refunds amounts are nowadays credited to a credit shell where this sum is kept for future travel. You shall seek for release of this sum from the credit shell, if it has been kept there. 

vishwas date

Posted on 03-Nov-2016
i want to cancel my air ticket.my flight booking PNR isIMWDCS from bagdogra to mumbai. whether itis possible. how much amount ican get by refund.

Admin Reply :

You need to speak about  it with the agency which booked ticket since airline will not disclose this information to us. 

kalpesh

Posted on 02-Nov-2016
How much I will get refund My booking was in 9w373 delhi to mum was cancelled

Admin Reply :

Please seek information from the agent or airline with whom ticket was booked. 

MURUGESAN

Posted on 31-Oct-2016
We have cancelled the ticket (Trip ID 16100918166) Chennai - Vadodara one way booking. We have not yet received any refund amount. Can I know how much refund amount .....? And when will we got the refund...?

Admin Reply :

You will have to contact the airline or the agency which booked tickets. 

joseph sebastian

Posted on 31-Oct-2016
Dear Sir. I have been booked ticket to-and-fro on April 1 2016. return ticket I did not use for 6 months because of some visa delaying matter.it was sharjah to kochi. I am a regular customer can I have anything refundable on this ticket. If it is what I would do for this ? hope you will replay soon .E-TICKET NUMBERS.589 1744119062 and booking reference 7u y7 5a

Admin Reply :

You will  have to contact the entity which booked the ticket for refunds process. 

vijay prakash kumar

Posted on 25-Oct-2016
How many presentage return money .Ticket cancelation

Admin Reply :

It varies from route to route and whether ticket has been issued by agents or airlines.

MK ASHOK

Posted on 24-Oct-2016
Dear Sir, I missed my flight of jet airways dated 28-09-2016 this ticket i want refund of this ticket. PNR no: XSPAIN

Admin Reply :

Please be in touch with the airline in this respect. 

goderey martin dsouza

Posted on 23-Oct-2016
Refund Receipt reference number is 85411346267638127392476 processed on 23-Sep-16(PNR) AZYRCJ has been processed by Jet Airways. still the amount is not transferred to mu account so can you please let me know the status

Admin Reply :

Airline will not tell your refund status to the third party. You will have to contact the airline or the agent who booked tickets directly. 

Ashok dyalani

Posted on 21-Oct-2016
My flight from HOngkomg to mumbai has been cancelled booking reference BSCHCD. I also had a connecting flight to dubai. Please advise how I can get the next available flight? Also will the airline compensate for hotel stay in HK

Admin Reply :

WE would request you to contact the local office of Jet Airways in Hong Kong for this matter. 

Babashekar

Posted on 19-Oct-2016
Can I change journey date or cancel

Admin Reply :

you can do so by using Manage Booking under Plan Your Travel

Babashekar mahavishnu

Posted on 19-Oct-2016
(1/2) Trip ID: 1610102862 Babashekar Mahavishnu - 09 Dec 16, 10:30 Jet Airways, 474 PNR: JQVFSV - 12 Dec 16, 15:45 Jet Airways, 429(1/2) Trip ID: 1610102862 Babashekar Mahavishnu - 09 Dec 16, 10:30 Jet Airways, 474 PNR: JQVFSV - 12 Dec 16, 15:45 Jet Airways, 429 PNR: HNUAZI - View trip in PNR: HNUAZI -can I modify/cancel this tkts pl guide me View trip in

Admin Reply :

Please get in touch with the ticketing agency. 

Amitesh

Posted on 18-Oct-2016
I book ticket for my boss Rakesh Dharve (9W/HULUHE) 05 Oct 2016 Jaipur to Mumbai i cancelled same ticket on 05 Oct 2016 but still i dont get refund amount

Admin Reply :

Please contact the agency or the airline, whosoever booked the ticket, for refund status. 

Mrs Gracy M V Simoes

Posted on 14-Oct-2016
Hi, May I know the status of the refund of the ticket 5892124791371 of Mrs Jabeline Fernandes booked against PNR AAYLBR. This ticket was cancelled before 24 hrs. Its been more than 15 days for the cancellation. Regards, Gracy

Admin Reply :

Please take up the matter directly with the airline or the agency which booked the ticket since the airline will not entertain queries from the third parties not relatated to them. Therefore, the airline will not provide this information to us. 

Jaspalsinh

Posted on 10-Oct-2016
i want to refund my ticket what i can do

Admin Reply :

Please approach the person or entity which booked your ticket. 

Logeshwaran

Posted on 10-Oct-2016
This is logesh i booked flight from chennai to banglore through cleartrip. Then later after a day got another mail says my flight is cancelled by the airline .so i canceled journey and booked another flight for my journey. So when will the airline refund my money. Whom should i contact

Admin Reply :

The agency which booked ticket will give you the refunds. 

Yashpal Singh

Posted on 09-Oct-2016
dear sir pl cancel my air ticket and refund my account my payment ID is 118079146

Admin Reply :

Please contact the person who booked the ticket. 

Col Om Prakash Batra

Posted on 07-Oct-2016
Self and my wife missed jet Airways flight no 9w 367 fom Delhi to pune on 30th Sep 2016 being late at the Airport Boarding pass window by one minute.i had no option but to buy fresh air ticket flight no 9w 369 0f the same date incurring a loss of Rs 12878 (twelve thousand eight hundred and seventy eight ) i had booked both the air tickets directely from JET AIRWAYS office .Please help me to get the refund of my cancelled flight no 9w367 from Delhi to Pune

Admin Reply :

Since it will be taken as a case of no-show, refunds would be negligble. However, you shall approach the entity where ticket booking was done to know what else could be done. 

Maria

Posted on 07-Oct-2016
I booked 4 tickets (2 adults n 2kids, 10 n 3 yrs old), and i paid immediatelety ladt February 2016... Flight would be on December 21-January 9, 2017.... From Norway to Philippines.... but because of some avoidable circumstances from the school of my kids and passport i cancelled the flight.... should i inverse the money back 100% to me or if not, how many percent that the ticket agency will they going to deduct each ticket???

Admin Reply :

The information about the refunds is not made public. Since ticket was booked with the agent, you will have to pursue it with the agent. Even airline will not entertain these requests. 

Prabodh Tandon

Posted on 07-Oct-2016
I want to know the refund amount of Non Refundable Ticket.I think that taxes are refunded. Pl elaborate.

Admin Reply :

Yes, that is true.

sunita

Posted on 07-Oct-2016
whether Ticket booked in jet 9W 390 (17Nov 2016) is refundable? which are booked through musafir.com? if i cancel these , what will be the cancellation charges? or how much is refundable amount?

Admin Reply :

PLease contact the ticketing agent for the details related to refunds. 

Tickets could be refundable or non-refundable. Ticket cancellation charges depend on airline policy. 

raymond paul

Posted on 05-Oct-2016
i extend my ticket for feb 2017 and now i wanted to travel in oct 2016 this month ,,,how much i have to pay for oct 2016 and how much i get refund for feb 2017

Admin Reply :

PLease contact the airline with your pnr no. for this matter. 

TM.NAJEEB

Posted on 05-Oct-2016
PNR No:NDRSSZ why I cannot change the date? what amount can I refund if I cannot chanage the date?

Admin Reply :

Please speak to the airline customer service if you are facing problem in using its website. 

Amit Bhaskar

Posted on 03-Oct-2016
I want to know the timelimit of refund of international flight if it cancelled.

Admin Reply :

Shall be done within 10 days. Refunds are a problem. We advice you to be in touch with entity which booked your ticket for this matter. 

vibha jasiwal

Posted on 03-Oct-2016
Dear sir, i have my flight on 8-10-16,flight no. is 9W7001 ,the ticket is non refundable ,i want to take flight on6-10-16. so whether i should cancel my flight i will get some amount or not??

Admin Reply :

In non-refundable tickets, the refunds are nominal. 

Suma

Posted on 30-Sep-2016
We booked 2 tickets....from Bangalore to Mumbai....we went to cancel the tickets (within 2 hrs)..agent is telling that the money is not refundable...why is it so? Is it refundable?

Admin Reply :

If ticket has been issued by the agent, he is the only person who can tell and process the refunds. 

UBAID

Posted on 29-Sep-2016
Dear Sir, I missed my flight of jet airways dated 05-09-2016 and return on 14-09-2016 this ticket is fully cancelled and i want refund of this ticket. i visit to Jet airways office but nobody co-operates. please show the way to get back my ticket amount. i used the website info@jetairways but still i am not able to get my money back. Thanx & regards Ubaid.

Admin Reply :

Please escalate the matter to the higher authority, the Nodal office for Customer Grievances. 

devendra tare

Posted on 29-Sep-2016
We are planning to travel by Jet Airways from Delhi to Mumbai on 29th January 2017 after 19.30 Passengers will be 100 plus You are requested to confirm the procedure of Booking Pleased give use the quote for the same Further requested to confirm what will be the natural condition in January If the plane is got delayed/cancelled what will be your preventive remedy , whether you will accommodate us in another plane And same will be with additional cost or at original cost only Please inform us on urgent basis

Admin Reply :

Since we do not offer ticketing services at this stage, we would request you to contact the airline directly for this matter. 

Dinesh

Posted on 28-Sep-2016
Sir non refundable ticket time change possible in same date

Admin Reply :

The terms of issuance of non-refundable tickets shall make it clear. 

prakash shetty

Posted on 28-Sep-2016
i canceled one jet air ways air ticket. still i didn't get amount back. (credit card)

Admin Reply :

It takes 7-10 days of time to get the refunds. Please keep contact with their customer service. 

Ish Jain

Posted on 27-Sep-2016
J.P. Privilege no. Is 180560741. I have cancelled my tickets from Bom-DXB under PNR no. JVYYBR

Admin Reply :

Please tell your query?

Mahammad Rafiq Shaik

Posted on 27-Sep-2016
May you please tell me the airline customer care number for Saudi Arabia........

Admin Reply :

Riyadh Reservations: +966 11 2937666

Jeddah: Reservations: +966 12 664 4222

suman chakrabarty

Posted on 26-Sep-2016
I have booked my tickets for jet airways flight from port blair to kolkata and return on 8.7.16 & 16.7.16. from kolkata airport. Now iwant to cancel both the tickets. can i cancel the tickets by online i.e., by net or from port blair airport. or ihave to go to kolkata airport to cancel it.

Admin Reply :

You can cancel it online or by calling the airline customer service or even at the local office of Jet Airways. 

Arvind Kumar

Posted on 25-Sep-2016
Hi, I am Arvind & i have booked a international air ticket on 24th September 2016. So now i want to cancelled my booking is there any refund policy actually i booked from travel agent

Admin Reply :

Please contact the travel agent for refunds. 

ashok r mallalli

Posted on 22-Sep-2016
i need to cancel 3+3 tickets to srinagar, how do i do it

Admin Reply :

You can do it online or by calling customer service of airline. 

Harmandeep Singh Sangha

Posted on 22-Sep-2016
I had booked a round trip flight from Delhi to bangkok to an fro.my dates were 21 september 2016 and return dates are 27 september 2016.I have fallen I'll in bangkok and need desperately to go back to Delhi on 23 September instead of 27.Is there any provision to cancel my flight on 27 and rebook on 23.I am ready to pay the penalty charges.my pnr no is UDIGKB

Admin Reply :

Of course this can be done. You will have to do it online or by calling the airline. 

Nicholas Wilson

Posted on 22-Sep-2016
Nicholas Wilson: Bahrain - Bkk - No Ticket Issued But You've Taken My Money Nick 14:30 To: guestrelations@jetairways.com, info@jetairways.com You have not issued my ticket but you have taken my money. I am in Saudi and not in India/UK. Your website displayed an error message. Flight 10th Bahrain - Bkk 22:00 Nov 10th Flight 19th Bkk - Bahrain 15:00 Nov 19th Please advise. Mr Nicholas Wilson (British)

Admin Reply :

It seems that you got a booking failure. We would request you to contact the airline or the website on which you booked ticket. 

You did not book with us since we do not provide this service. 

Uttej

Posted on 20-Sep-2016
Hello I asked the travel agengy from where i bought ticket to cancel the ticket. But, they are saying me that i will be getting only 430 dhm back. As i paid 1500, cancellation charge should be only 300, isn't it? Can you please help me to short out this problem? Its my heartly request.

Admin Reply :

Only your ticketing agent would be able to help you in this matter. Even airline will ask you to speak to agent only. 

Gulab Khambayat

Posted on 20-Sep-2016
We have booked 40 group tickets for Thailand thru Agent to be traveled on 21.09.2016 but unfortunately one prominent member expired. We have to cancel the ticket and get the refund. please help.

Admin Reply :

Only the agent will need to be approached for refunds. Even approaching airline will be of no help. 

Uttej

Posted on 18-Sep-2016
Hello I bought two confirm ticket for jet airways. Now i want to cancel the one ticket. Is it possible to get my refund back as i paid it cash. Please tell me what is the process?

Admin Reply :

Yes, you will get the refunds, if these are refundable tickets. You will have to raise a formal request for the same with the airline by calling them or emailing them. 

Priya

Posted on 18-Sep-2016
I came to UK on 13th of September from india, and I have booked my return tickets for 11th of October, I wanted to prepone it to 1st October, so do I need to pay some extra money, or what is the procedure to be followed, please let me know?

Admin Reply :

You can do it on your own by Manage Booking or seek assistance from the airline customer care. 

nelson

Posted on 14-Sep-2016
i will booked air ticket online to credit card but the ticket error. but amount will be dedacte to my account.

Admin Reply :

Please contact the airline customer service. If the booking has failed, you will get back the money, else get the tickets for your flight. Money is not going to go waste. 

Wasim

Posted on 09-Sep-2016
Sir meta flight 7sep ka Airport jane ke bad luggage ja kuch problem ho gaya jise waja se mere flight miss ho gaye abhi mujhe phir jana hai to how much amount pay again Abu Dhabi to Delhi

Admin Reply :

We did not understand your query. 

Antony Mekkatuparambil lona

Posted on 06-Sep-2016
My flight is delayed more than 21 hours. How can I claim compensation

Admin Reply :

You will have to write to Jet Airways, Else, please get in touch with their nearest contact centre or customer service.

gopal roy

Posted on 04-Sep-2016
Can be possible non refundable flight ticket (jetairwayes) change of journey date is this possible so how meny charge given????

Admin Reply :

Changing the date of journey is possible. Charges will depend on your PNR. 

Bhavika

Posted on 02-Sep-2016
My flight from London to Mumbai has been delayed over 20 hours and I would like full compensation under EU legislation for €600. Please let me know as soon as possible if Jet Airways can provide this otherwise I will be persuing legal action.

Admin Reply :

You need to get in touch with the local office of Jet in this respect. 

Amy Tas

Posted on 01-Sep-2016
I have taken Jet Airways for Dhaka - Delhi- London flight several times before and every time flight was delayed from Dhaka; but because I had long transit in Delhi, I didn't have to worry about the connecting flight. Now I am looking at a flight at the end of this month with only 1.20 hour of transit. In case the flight is delayed again from Dhaka and I miss the connecting flight from Delhi due to this delay, how Jet airways will take care of the issue ? Thanks .

Admin Reply :

Nothing can be done at our end. Hope they have improved their service.

abhishek jhamb

Posted on 01-Sep-2016
hi meri Bangkok se delhi ki flight thi jo miss ho gai thi 4 person usme no show ka kitna refund aataa hai plz bataaye

Admin Reply :

Only some minor amount will be refunded which is charged by government or airport authorities.

Karpagaraj

Posted on 31-Aug-2016
I suppose to go on sep30..but I need to on Sep4..It's also non refundable. ..could I change my date?any possibility to get tickt on sep4

Admin Reply :

There is no problem in getting the tickets, but there will be deductions for date change. PLease contact the airline with your PNR number. 

Sidhartha Bera

Posted on 30-Aug-2016
I had canceled my ticket dated 24.08.16. Through agency, Ticket no is 5892214749906. My question is how much the refund amount against above ticket number.

Admin Reply :

This information is provided directly to the customers or the agent with whom tickets have been booked. 

gopal roy

Posted on 29-Aug-2016
Non refundable ticket cancle and money back can be possible????

Admin Reply :

Only some nominal government charges will be refunded back. 

BHAWNA VERMA

Posted on 28-Aug-2016
if i cancel air ticket 1 month before my travel date then what cancellation charges i will have to bear ... please revert .

Admin Reply :

It will depend on your PNR no.

ashu

Posted on 23-Aug-2016
Enter Your CommentsI wanna cancel a ticket from Heathrow to Delhi on 25 August 2016 .....Name Passi Ankush.....kindly give me proper reply

Admin Reply :

You can cancel the ticket by visiting the website of the airline online. You can also call their customer service representative. If booked through agent, the same can be approached. 

Baskar

Posted on 22-Aug-2016
Sir, I have booked a ticket on 30.08.2016 from Lucknow to Bengaluru which is a connecting flight from Lucknow to Delhi and Delhi to Bengaluru. Due to health reasons i came to Delhi earlier. Can i start my check-in from Delhi for going to bengalurur on 30.8.2016. Kindly provide me the suggestions

Admin Reply :

Generally this is not permitted but you can speak to the airline directly about your special case. 

Fathimath Sajna

Posted on 21-Aug-2016
Sir, I want to cancel my ticket from abudhabi to manglore. How can i cancel and refund? I took my ticket through online. I have mailed info@ jetairways.com. Bt got no reply

Admin Reply :

You can cancel it yourself by going to Plan My Travel and then to manage booking.



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