Airlines

Jet Airways Refunds

Book Jet Airways Tickets

Jet Airways distinguishes between the domestic and international sectors of travel for the purpose of delineating the policy of refund.

 

Within India:

Jet Airways shall inform about flight cancellation to you through SMS or phone call at least 3 hours prior to scheduled departure provided you have given correct and working mobile and landline number, failing which the airline will pay:

a) Refund of tickets, if you are not willing to alternative flights and

b) An additional compensation ( if ticket price is more than the following compensation amounts) of amounts Rs 2000, Rs 3000 or Rs 4000 for flights have block time respectively of 1 hr or less, more than 1 and upto 2 hours and more than 2 hours. This compensation is provided in the form of Miscellaneous Charges Order (MCO) which is to be encashed at Jet ticketing counters.   

c) Meals and refreshments if you have already reported at the airport.

d) No compensation will be paid in case alternative arrangements done by Jet are not availed or cancellation happens due to reasons beyond the control of Jet.

 

In cases of flight delays, when you have already checked in, and the flight delay is 2, 3 or 4 hours respectively for flights having block time of upto 2.5 hrs, more than 2.5 hrs and upto 5 hours or more than 5 hours, there is a provision for providing meals and refreshments by the carrier. Further, hotel accommodation including the transfers are provided in case delay is more than 24 hours after scheduled departure of original flight.

 

For flying within India, a change to the confirmed ticket, either by way of cancellation, postponement or change of itinerary, shall be done at least 1 hour before flight. Charges of 25 percent of basic fare are applicable if this time period is not respected. There is also a provision for levying re-issuance charge for tickets which are converted from a higher fare to a lower fare. For processing a confirmed ticket for refund, an additional documentation charge is also levied.

For tickets which have to be processed for refunds but do not attract cancellation or refund charges, there is a levy of Rs 100 as Refunds Administration Fee (RAF).

If you cancel the flight tickets booked online or change the dates of journey there is levy of penalty fee of Rs 5000 and Rs 3000 respectively for international flights and of Rs 1750 for both in case of domestic flights. However, if it happens within 24 hours of making the reservation, penalty fee is waived off. 

 

International Sectors:

For international sector flights, if there is a change in confirmed ticket 3 hours prior to departure, there are charges for cancellation which vary from sector to sector.

 

The refunds are issued through the same mode which was used for making the payment.

However, if there has been a purchase of ticket online and reissued at a Jet Airways office, then the refunds would be available at the office only.


Refund Administration Fee (RAF) of Rs400 is levied, if the ticket does not attract the cancellation or refund penalties. So, this is the minimum amount which the guests have to pay in case they need refunds.

Ask Your Questions Temporarily Disabled

Nandakumar

Posted on 15-Aug-2017
I have booked oneway ticket for my Wife from Delhi to Singapore in Jet airways but due to some unavoidable family reasons she has to go back from Delhi to cochin and after attending the function in the family then return back to Singapore on another day. In this case can I change her existing booking from chennai to Singapore ? Appreciate if you could provide me the right procedure to do this.

Admin Reply :

Yes, it can be changed. PLease contact the agency which booked tickets

Stephen

Posted on 14-Aug-2017
I want to cancel my ticket Flight no 9w-807 PNR No NHVPBG

Admin Reply :

Please contact the agency or airline from where ticket was booked. 

Aanchal

Posted on 14-Aug-2017
Respected sir/madam I am from nepal and and due to heavly flood i cant reach to patna and today is my flight so plz can i get my refund

Admin Reply :

please contact the person or agency that  booked your ticket. 

Ajay

Posted on 13-Aug-2017
I was going from Ahmedabad. To Mumbai and Mumbai to bankok on date 13/8/17 And return ticket was from bkk to deli and deli to Ahmedabad on date 17/8/17 But due to road accident I miss my Ahmedabad to Mumbai filght so I catch next spice jet flight from Ahmedabad to Mumbai but then when I was going to check in Mumbai to bankok flight in jet airways then total that due to no showing in Ahmedabad to Mumbai our all tickets are cancelled because they are telling that all tickets was connected So what should I do in that case I can get refund Total four tickets was there So plz you can help us

Admin Reply :

You just have to get in touch with the airline. It is case of No Show and this led to cancellation  of full itinerary. 

Bijendra singh

Posted on 12-Aug-2017
I want to know will make non refundable ticket of 3891 but after one hour will cancel the ticket So i want to know how much change you will do that amount plz

Admin Reply :

Under non-refundable tickets, no refunds are granted.

Sunil Vaishnav

Posted on 12-Aug-2017
I miss my flight 5 August 12:55 udaipur to Delhi and my ticket is refundable

Admin Reply :

Yours is a case of No Show and it might not be refunded. 

Sahid

Posted on 11-Aug-2017
Can you help me please what I do Wednesday I miss my flight jet airways silchar to Mumbai When I entry I show my boarding pass but they says no flight engine has started so you can't I requested him but they don't care Next I request send me the next flight they say they need more money and 50% will diduct my previous ticket so i need your help how to return back my money Thank you

Admin Reply :

Yours is a case of No Show . You have to pursue it with the airline.  

Hemant mitkar

Posted on 11-Aug-2017
I want cancle my 8 ticket from delhi to mumbai at 9.35 pm

Admin Reply :

Please do so at the agency or airline where you booked ticket. You can either make a call to them or write an email. Calling is better. 

Sahid

Posted on 11-Aug-2017
I read some guidelines jet airways their is so many options for return back money But I'm not find any way I talk to on airline they saying go to airport and they will give you a paper gived to me I come airport r saying no we can't we don't I don't understand

Admin Reply :

It  is only the airline, their contact centres or the customer service which will help you in this respect. Else, escalate the matter to appellate nodal officers as given in this link: https://www.jetairways.com/en/in/travelinformation/redressal-of-guest-grievances.aspx.

Adarsh Kumar Pradhan

Posted on 10-Aug-2017
Wish to cancel flight ticket no 5891262010464 from Pune To Delhi on 22/8/2017 flight 9W 786 Let me know the process & refund amount. Thanks

Admin Reply :

You have to inform the agency or airline where you booked your ticket. Refund amount will also be told by them. 

Rupesh singh

Posted on 10-Aug-2017
I have booked ticket irtc account doha to delhi But i went to cancel tickets how moch cancel charge less

Admin Reply :

We can not tell the cancellation charge. You have to contact the ticket booking agency only. 

Diksha Shukla

Posted on 09-Aug-2017
I wanted to know the cancellation charges for tickets of approx 3200 and by when can I cancel it

Admin Reply :

Jet Airways will only tell it. We request you to contact it.

rahul mishra

Posted on 07-Aug-2017
My flight is delayed twice, std was 1455, delayed time of departure 1605, delay . If gores beyond i loose out on important and planned schedule at destination. Who willl compensate for this..?

Admin Reply :

Please seek compensation from the airline if there is a loss. 

G K NAKR

Posted on 04-Aug-2017
Air ticket booked under ID 2262298691615 for Mumbai - Dehradun for a journey on 25th July 2017 was cancelled on line by Mr Chirag Shah. How much refund we will get

Admin Reply :

PLease contact the airline directly. 

Kamlesh Thakkar

Posted on 03-Aug-2017
I have booked air tickets for Hong Kong and macou with family and friends. But unfortunately my father expired. So I couldn't able to continue my trip. So I want to cancel air tickets for my family (me, my wife and two children). So my question is what is cancellation charges???.

Admin Reply :

Please contact whosoever booked ticket because we will  not be given these details. 

Suraj

Posted on 02-Aug-2017
Hi, I was traveling from Heathrow and had a connecting flight from mumbai to kolkata on 31st July 02:30 hrs (flight no- 9W0484) which was cancelled. This was accommodated in the next flight scheduled at 6:10 hrs. The delay caused my important meeting missed. I want compensation for the delay of flight. Please let me know the process. On the other hand I was carrying 2 bottles of liqueur from Heathrow (cost 93..98 GBP). I have been advised to put the liqueur in check-in luggage as liquids are not allowed in cabin baggage. I put the liqueur in check-in paying access baggage charge (PNR -OWKDMK) but after collecting my luggage in CCU airport, I found the bottles are completely broken and spoiled my other valuable stuffs in baggage. I want damage compensation due the miss-handling. Please help. Thanks, Suraj

Admin Reply :

You need to file complaint with the airline. Please get in touch with them through email or phone. There are appellate nodal officers of every airline listed with the DGCA. These officers can be reached for grievance redressal. 

wasim ahmed

Posted on 01-Aug-2017
i have booked online tickets for my family from muscat to srinagar , they are unable to travel and due to high fever the travel date is 2nd aug 2017 can i postpone to a further date

Admin Reply :

Yes, it can be rescheduled. Charges will apply.

Kamalpreet Singh Aulakh

Posted on 01-Aug-2017
Refund policy for tickets from delhi to canada,how much penalty jet airways will make

Admin Reply :

This information on how much of refunds would come to you will be provided by the airline only. 

However, you can read through the policy here https://www.jetairways.com/en/in/termsandconditions/general.aspx

karthikai kumar

Posted on 01-Aug-2017
I m booked on jet airways on Aug 16 bahrain to trivadrum via Mumbai.that flight connection time between 1.30hours.before that time shift luggage on international to domestic airport not possible..so I m cancel the ticket tomorrow.how much amout charge for cancellation ticket.. Reply me.

Admin Reply :

This will be told by the agency which booked tickets for you. 

NeelKumar patel

Posted on 31-Jul-2017
I have booked ticket for Canada on 15,August,2017,but now I want to reschedule my flight on 21 august,2017,plz.tell me charge?

Admin Reply :

Airline will tell. Please contact the airline local office. 

Priyam Chadha

Posted on 31-Jul-2017
I am travelling to and from Delhi on 3rd august and 8th august resp. and I will like to claim refund of the Delhi Airport Tax, if you could please let me know the procedure. PNR no. for the tickets are mentioned below, PNR- NXCAYX Flight No PUNE-DELHI : 7071 (3rd August) DELHI-PUNE : 7072 (8th August) Thanks

Admin Reply :

Please contact the airline in this respect. Or, the agency which booked tickets. 

Ravi ranjan

Posted on 31-Jul-2017
I had booked flight tickets for 20.08.207 on 28.04.2017 for travelling between srinagar to delhi. Today when I called jet airways office at kolkata I was told that only Rs.400 will be refunded for my ticket which amounts to Rs.10000/-. Kindly advice me in this respect that where should I call to get my refund done at the earliest.

Admin Reply :

Since ticket was booked with the airline, you have to approach the airline only. In case of grievance or making a complaint, you can follow the official process of the airline for this purpose. DGCA website has names and contact nos of Nodal Appellate officers of every airline operating in India and you can contact them. 

Sumat Jajoo

Posted on 31-Jul-2017
I have booked & cancelled the tickets thru Agent. Agent is saying that you have not refunded any money due after cancellation. can I know the exact amount of refund you given back to agent

Admin Reply :

At first, let us clarify that we are not the airline. Second, if tickets have been booked with any agent that it is that agent who will tell you what is the right amount to be refunded. Even the airline will not sharing the details of refunds with you. 

Ebby Mathew

Posted on 30-Jul-2017
I booked round trip ticket from Kathmandu-Mumbai-Kathmandu for 26th November 2017 & 30th November but I want to change the itinerary of the return trip i.e. Mumbai-Kathmandu because of some issues. Kindly reply me what will be the charge of cancellation of Mumbai-KTM only but Kathmandu-Mumbai will remain same. Kindly reply as soon as possible.

Admin Reply :

This would be known only from the agency or airline which booked ticket because each would be having its own cancellation charges or rescheduling charges. 

Aman kumar

Posted on 28-Jul-2017
I booked jet air flight ticket in june2017 for 07.08.2017 from jaipur to Bengaluru Via Delhi. Today after more than one month,airline advises that the flight is rescheduled via Mumbai in place of via Mumbai? I want not to travel via Mumbai.In such cases how refunds can be claimed?and whether any charges are applicable? Pl.advise Aman kumar 8696919368 ashokkumarsingh56@gmail.com Aman kumar

Admin Reply :

In such scenario, refunds can  be claimed from the entity which booked the ticket for you. 

Christopher mathews

Posted on 24-Jul-2017
Refund of my flight booked for 14 July departure bom maa and return 18 July 2017 Pax Christopher Mathews Sharmila coutinho

Admin Reply :

Whosoever booked tickets will process the refunds the tickets as well.

HIMANSHU RUIA

Posted on 24-Jul-2017
I have cancelled two of my tickets. and I want to get a refund against the same please provide me with the address of refund office, their phone numbers and what documents are to be submitted by me for the same. Regards,

Admin Reply :

Please call their customer office for the same.

Ejaj ahmad

Posted on 22-Jul-2017
Sir may tickets 2 a guest am not travel so cancelled may tickets how much many kat

Admin Reply :

PLease contact the agency which booked your tickets. 

Neha Mishra

Posted on 21-Jul-2017
Your flight timing is change and effect my other booking I am forced to change my plans, I would like to claim the compensation for it.

Admin Reply :

You will have to make a request for the same either through their customer service or by writing them the email. 

Shweta Raut

Posted on 20-Jul-2017
What is the procedure to claim for a refund for a cancelled international flight ? I was on 9W117 LHR- BOM on 31/01/2017 which was cancelled and 24 hours delayed. Would really appreciate if you could provide numbers/ email id of the people who deal with these queries. Thanks.

Admin Reply :

Please speak to the customer service representative and also pursue by email. While raising a formal request tell them  not to put the money in wallet or credit shell and have it transferred to your account. 

Subhojit Dawn

Posted on 19-Jul-2017
My journey date is on 21 st July by Jet Airways between Silchar to Kolkata. Now, flight is preponderate by 30 minutes. Can I cancel the ticket? What is the refund policy? Please response quickly...

Admin Reply :

Refunds would be granted on cancellation of tickets after deducting the cancellation charges. This would be for the refundable tickets, not for non-refundable tickets. 

Christopher mathews

Posted on 17-Jul-2017
I had booking for 14 July departure and arrival from Chennai on 18 July as I was delayed from EWR and missed my 14 July flight I would like to know if I can at least get my arrival tickets for 04 August

Admin Reply :

You are requested to get in touch with the airline in this respect.

Shrenik

Posted on 17-Jul-2017
I have confirmed tickets to Ahmedabad. But my daughter is not going to travel with us. Can I change the confirmed ticket from my daughters name to my sisters name?

Admin Reply :

You can request for a change with the entity which booked tickets for you. 

Santosh Sony

Posted on 16-Jul-2017
It's really very bad impression with jetairways.my ticket had been cancelled with out informing me.akso no one want to discuss on airport new delhi.especially Richard supervisor on T3 Delhi aiport.she is really fake girl who had cancelled my ticket without informing to me.also refund is not determined to us. PNR:JZVERT Delhi to KTM on 13 the July 2017 We couldn't expect that this type of misbehaving by jetairliness.

Admin Reply :

We are publishing this review for the sake of other customers. 

srichand

Posted on 02-Mar-2017
how could i get refund of my NO SHOW or unused ticket which was purchased from jet airway site by net banking

Admin Reply :

No show tickets come with very little refunds. You have to approach Jet Airways for this purpose. 

GANESHAN .R. D

Posted on 01-Mar-2017
TICKET BOOKED FOR 4TH MARCH2017-5.55 HRS ON FLIGHT NO.9W 2341 FROM CHENNAI TO MADURAI IN THE NAME ON R.D.GANESHAN TO BE CANCELLED AND REFUNDED

Admin Reply :

We can not process this request since ticket was not booked was us. Kindly contact the airline in this respect. 

Nixon Abraham

Posted on 28-Feb-2017
Hi, My name is Nixon M. Abraham and I am supposed to fly from Geneva to Cochin. FLIGHT 9W 6376 - JET AIRWAYS TUE 28 FEBRUARY 2017 ----------------------------------------------------------------------------- DEPARTURE: GENEVA, CH (GENEVA INTERNATIONAL), TERMINAL 1 28 FEB 20:30 ARRIVAL: ABU DHABI, AE (INTERNATIONAL), TERMINAL 3 01 MAR 06:00 FLIGHT BOOKING REF: 9W/MOHJIT RESERVATION CONFIRMED, ECONOMY (W) DURATION: 06:30 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - FLIGHT 9W 575 - JET AIRWAYS WED 01 MARCH 2017 ----------------------------------------------------------------------------- DEPARTURE: ABU DHABI, AE (INTERNATIONAL), TERMINAL 1 01 MAR 08:05 ARRIVAL: KOCHI, IN (KOCHI INTERNATIONAL) 01 MAR 13:35 FLIGHT BOOKING REF: 9W/MOHJIT RESERVATION CONFIRMED, ECONOMY (W) DURATION: 04:00 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Now, I am informed by my travel agent that my confirmed flight from Abu Dhabi to Cochin is cancelled and Jet airways is now offering the ticket for the next flight FLIGHT 9W 6527 - JET AIRWAYS WED 01 MARCH 2017 OPERATED BY: ETIHAD AIRWAYS, EY 282 ----------------------------------------------------------------------------- DEPARTURE: ABU DHABI, AE (INTERNATIONAL), TERMINAL 1 01 MAR 14:05 ARRIVAL: KOCHI, IN (KOCHI INTERNATIONAL) 01 MAR 19:25 FLIGHT BOOKING REF: 9W/MOHJIT RESERVATION CONFIRMED, ECONOMY (K) DURATION: 03:50 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - As I am loosing half of my working day and I am forced to change my plans, I would like to claim the compensation for it. Please let me know the procedure for the same. Thank you very much

Admin Reply :

You will have to seek this directly from the airline, if the agent does not reply. 

Sirish kumar Mehta

Posted on 28-Feb-2017
I have return ticket for Ahemadabaf from JFk for March 9, 2017.:If i want to postpond the date of travel or I want to cancel the ticket then what will be charges for both. Secobdly how many days befor I have to cancel the air ticket . If the ticket is postpond and after that I want to cancel the ticket then when it ahould be cancelled. Pl reply . My PNR No is AURXSN

Admin Reply :

Charges will be told either by the airline or the agency which booked ticket. You can cancel it any time except for a few hours from the time of flight. 

Amrit kanth

Posted on 28-Feb-2017
hi , this is Amrit kanth, i booked ticked 4 days before and with 20 min i canceled due to wrong date mention, i got message next 24 hr, i got my refund but still after 4 days i have not recieved my refund ...why???????? i want my money back asap. Ticket No.5892127253361 refund amount Rs.3951/-

Admin Reply :

PLease contact the airline since refunds information is not provided to third parties. 

Selington

Posted on 27-Feb-2017
how to take the refund if I don't want to travel

Admin Reply :

You contant whoever booked tickets for you. 

Hashmi

Posted on 27-Feb-2017
How to take refund if i dont want to travel

Admin Reply :

You need to contact whoever booked ticket and raise a formal request by email or phone. 

S.Ramachandran

Posted on 27-Feb-2017
would like to change the date from 15th march to 15th march flight 9W 413 schedule departure on 15th March 2017 - status confirm

Admin Reply :

You can do so online by using the website of the airline. Else, you can call up the airline for this purpose.

M Vijayan

Posted on 26-Feb-2017
Pl fwd the the way for cancellation of jet airways reservation 0n 11 Mar

Admin Reply :

Under Plan Travel, visit Manage Booking and then enter details for cancellation of flights. Else, call the airline.
 

priyanka

Posted on 26-Feb-2017
What is the amount I will get refund for flight 9W489 ?

Admin Reply :

This will be told by whoever booked tickets. 

Bryn Williams

Posted on 25-Feb-2017
Further to the Admin's reply to my previous question : I flew Mumbai to London with Jet Airways. After boarding the plane we were told there were technical issues and they were trying to repair these. They failed, so after 3 hours everyone with luggage, catering etc was transferred to a new plane which they brought in. This took off normally. My delay in arriving in London Heathrow was 4 hours 5 minutes. If I submit a claim for compensation to Jet Airways is there a standard compensation amount or is there a method of calculating the compensation. Perhaps the Indian Airline Authorities have laid down a set amount of compensation. Presumably when submitting a claim to Jet I would need to specify the amount of compensation which I am claiming. Any guidance would be appreciated.

Admin Reply :

DGCA, the regulator of Indian aviation, provides for the compensation as per the rules set out in this link: http://www.dgca.nic.in/Pass_Rights/pass-ind.htm. Please also read through the Jet Airways compensation policies at http://www.jetairways.com/EN/US/TermsAndConditions/General.aspx under 'Conditions of Carriage' point no. (II)

Bala

Posted on 24-Feb-2017
I need to cancel my trip Singapore to chennai date 27 my ticket amount is around 250 $ so how much I can get back please reply back and how do I do this cancellation thanks

Admin Reply :

Jet will not part with this information on amount of refunds to us since we are not a party to the ticketing. Hence, please contact the airline directly or seek information from whosoever booked tickets.

Manish Vishnoi

Posted on 24-Feb-2017
I had late reported at port Blair airport so i Miss my jet airways which had booked from udchalo . So i want to return my cancelled charge..please

Admin Reply :

There is very little refund for No Show cases. Therefore, please contact the airline or the agent which booked tickets for this purpose. 

Bryn Williams

Posted on 24-Feb-2017
My flight from Mumbai to London Heathrow on jet airways was delayed 4 hours 5 minutès. Can I claim compensation and are there rules for calculating the amount.

Admin Reply :

It will depend on what caused the delay. Anyways you can submit the claim for compensation with the airline.

ahmad raza

Posted on 23-Feb-2017
I want to cancel and refund my ticket pnr no. Qzqace

Admin Reply :

You can do so online on airline website or by contacting the agency which booked tickets.

Bala

Posted on 23-Feb-2017
I would cancel my eticket dated from 27 th Feb 2017 and I would know the cancellation charge if may applicable .

Admin Reply :

For domestic flights, 25 percent of the base fare is charged towards cancellation fee. However, exact amount would be told by Jet only. If you booked ticket with agent, then the agent will tell the amount to be actually refunded. 

There is another provision that if you cancel the domestic flight tickets within 24 hours of booking these online on airline website or its mobile app, then there is zero penalty fee.

Dhwani mehta

Posted on 23-Feb-2017
If I want to cancel my ticket than how much amount vl b refunded

Admin Reply :

PLease contact the entity or person who booked tickets for you. This will be told by them only. 

Manohar Devarshi

Posted on 22-Feb-2017
9w2821,9w644,9w7156 cancelation

Admin Reply :

We can not cancel since it is the booking agency or airline where it can be cancelled.
 

Lalit Kumar

Posted on 21-Feb-2017
I wish to change date of already booked ticket in Jet airways, please tell me that, what will be beneficial for me, either I apply for change or I cancel entire ticket and go for new booking?

Admin Reply :

Which of these options would be more suitable would depend on current fares and the quantum of refunds you are getting. You would know these details from the airline only. We request you to approach them for this query. 

Geetha Jaideep

Posted on 21-Feb-2017
I have canccelled tthe ticket I book online. The PNR is WWBDDA. CAn you please tell me how long will it take for the refund to be processed and the amount to get back to my account. I have paid using a credit card- Master Card-HDFC. Thank you

Admin Reply :

Amount will be told only by the entity that booked tickets. If it is a refundable ticket, then 7-10 days is the usual time taken to get the refunds back. If it is taking long, please seek information from airline/agency which booked tickets. 

Svetlana

Posted on 21-Feb-2017
Good afternoon! Please tell me how I can return the ticket KSZBAP?

Admin Reply :

You do not return the ticket, you cancel it. This can be done online on the website of the airline or you can contact the customer service of the airline for this purpose.

sarfaraz khan

Posted on 20-Feb-2017
PlZ cancell my tiket

Admin Reply :

Please contact the airline or agency which booked tickets in this respect.

Ashish Namdev

Posted on 20-Feb-2017
Hi Have booked following flights with PNR GRKZSA Flight No Date Sector DEP ARR 0784 01MAY BHODEL 1850 2000 0834 01MAY DELBLR 2045 2330 I got email from Jet airways that 0784 flight is rescheduled as below Your reservation has been updated accordingly .The revised timings are as below: Flight Nbr Date From/To Status Dep 9W774 01MAY BHODEL HK 1945 9W834 01MAY DELBLR HK 2045 but with this reschedule you can see i will miss my Delhi o Bangalore Flight 9W834, they are giving me alternate but it's costing me 5+ hrs delay and an over night journey with wasting while night at airport. what should i do now ? airline is refunding me 100% ,but i have done booking in Dec 2016 for May 2017 , so charges became too high now almost double. will airline do 200% return so i can book another airlines flight falling in my scheduled time

Admin Reply :

You will get full refunds.

Afsal

Posted on 20-Feb-2017
I booked a tkt for my family shj-ccj journey,but unfortunately jet airways send me mail that they reroute to shj-cok which is not acceptable for me.in this case what is the refund policy which I booked jet online.

Admin Reply :

You are entitled to the refunds. Please get in touch with the airline for this purpose.

PritaChaubal

Posted on 19-Feb-2017
We had booked 3 tickets under PNR AEGDLN and had cancelled one ticket E-ticket ref 5892126629430 name CHETAN VIJAY CHAUBAL But the refund for the cancellation is yet not received to my account.

Admin Reply :

Please contact the entity which booked the ticket. Only ticket booking agency is able to refund. 

Roger Bowles

Posted on 18-Feb-2017
booking reference AFBQUO. If I have to cancel our flights to and from India at short notice due to illness can I get the cost of our flights back less a cancellation fee. What is the fee. I paid by Mastercard. Thank you

Admin Reply :

Please contact the agent or airline where you booked ticket. 

Talat jamal

Posted on 18-Feb-2017
I was to travel back to Lucknow from jaipur on 2nd December 2016 but flight was cancelled my money is not refunded back.flight jaipur Delhi 9w2624 Delhi Lucknow 9w2637

Admin Reply :

PLease check whether your ticket was refundable or not. Second, please check whether Jet has kept the refunds in credit shell. If you want it in your account, ask for its release. 

Afsal

Posted on 18-Feb-2017
I booked a tkt for my family shj-ccj journey,but unfortunately jet airways send me mail that they reroute to shj-cok which is not acceptable for me.in this case what is the refund policy which I booked jet online.

Admin Reply :

You can seek refunds. Please contact the airline. 

Suhail Atrey

Posted on 18-Feb-2017
I had book tickets for Mumbai.I want to know cancellation charges.Pls call me at 9009755680

Admin Reply :

25% of basic fare is the charge for cancellation. Please quote your PNR number to airline for knowing exact amount. 

Sajeer unichandiyil

Posted on 17-Feb-2017
How can change my ticket.

Admin Reply :

You can do it online on airline website or by calling customer service of airline. 

Rajaram Peter

Posted on 17-Feb-2017
I have booked my flight sticker to travel from johnesberg to Hyderabad through Kenya airways and jet airways.I want to prepone from 5th April 2017 to 5th march 2017.my ref no cug 778. Please inform the charges and method of transaction

Admin Reply :

For accurate assessment, please contact teh airline directly

shilna shaheen

Posted on 17-Feb-2017
I booked a ticket to india for13june2017.we booked through card.i want to cancel it .how much cash will be refunded.

Admin Reply :

Refunds amount would be told only to that person who booked tickets. They will not part with this information to us. 

Varsha

Posted on 17-Feb-2017
What can be the maximum cancellation charges for a ticket of cost 3580

Admin Reply :

25% of base fare is the cancellation charge of a refundable ticket on domestic routes. However, you shall contact the airline to know the accurate figure of refunds since it varies according to a number of factors. 

GOPI BALLAV NANDY

Posted on 16-Feb-2017
If I am purchasing flight ticket today for departure date 01.12.2017 but some reason want to cacelled before one week of my departure, what will be the charges deduct.

Admin Reply :

This will be informed by the airline only since it varies depending on a number of factors. 

Sandeep Khosia

Posted on 16-Feb-2017
where we can get transaction id during cancellation of ticket

Admin Reply :

It comes in your email ID. 

Joseph ajay

Posted on 16-Feb-2017
I missed my flight since there was technical fault in my taxi. Will I get my refunded.

Admin Reply :

Your would be a case  of no show. Only a small amount of taxes would get refunded. 

fayiza

Posted on 15-Feb-2017
I had taken the online ticket in jet airways international flight on 28 th June 2017,I want delay the date from 28 june 2017 to 6th july 2017.How much it will cost please help .

Admin Reply :

This is something which the airline will be able to tell when you quote them your PNR number. 

Ram Giri

Posted on 15-Feb-2017
Info refund money against Pnr no PNTANY and LOLONC

Admin Reply :

Please contact the airline or agency which booked tickets. 

Kruti patel

Posted on 14-Feb-2017
I want to delay the date...as it is of 11th may 2017, i want the date of 12th may 2017. Because of midnight timing this mistake was done...please help me

Admin Reply :

You can do so online by yourself or call up the customer service of airline for this purpose. 

Raman Jayaraman

Posted on 14-Feb-2017
I want to cancel my ticket for 24-02-2017 booked online on 13th. What shall I do, if I want to do the same online?

Admin Reply :

You can do so by using Plan My Travel----> Manage Booking

mohammed abubaker

Posted on 13-Feb-2017
how much is the cancellation charges for ticket booked from bangalore to mangalore dated 17th march 2017

Admin Reply :

It will depend on when ticket was booked. Normally 25 percent of basic fare is charged as cancellation charge. 

Sudalai

Posted on 12-Feb-2017
My train no 12615 is 3hrs late today and my trip to Kashmir by ur airways at 10.20hrs what can I do please tell me any alternative

Admin Reply :

If it becomes too late, it is better to cancel the airline ticket well before the flight time and get this rescheduled. You shall call the customer service of Airline for this purpose. 

Amit

Posted on 12-Feb-2017
I had my ticket booked for February 10th from air canada to Toronto and from Toronto to jet airways to Delhi arrival on 11th February 23.00 hrs. I called to cancelled my tickets on 7th February and of the customer service agent says this tickets are non refundable . Can you tell me the procedure for the same .

Admin Reply :

If tickets are not refundable, airline is under no obligation to pay refunds amount. 

Rajendran N

Posted on 12-Feb-2017
My wife Maheswari Rajendran has been booked on Jet Airways from Chennai to Rajahmundry on 9th April and return on 10th April. We did the booking online and the booking reference (PNR) is KYIJVM We received an email from you stating that these flight/s 2967,2968 stands cancelled. We are NRI and my wife will be reaching Chennai on the early morning of 9th April to proceed to Rajahmundry. Now what are we supposed to do? Do you provide any alternative? Thanks

Admin Reply :

Airline is under obligation to provide you the next available flight. However, if you wish, you can seek complete refund. 

Sakshi Agarwal

Posted on 12-Feb-2017
My flight was yesterday at 2:10am. Due to some major problem at the last moment, I had to miss my flight. Can I get any refund?

Admin Reply :

Did you cancel the flight or did you miss it. If you did not cancel it and failed to show at check in counter of the airline, then very little refunds would be done. Precise amounts would be known only by airline. 

Radhika

Posted on 10-Feb-2017
I have booked a round trip ,today ie 9 th Feb 2017 ,for a flight from London Heathrow to Jaipur India via Bombay on 26th Feb and return on 22 nd march through the same route , I have two questions 1)If I need to cancel my entire reservation due certsome reasons, how much refund will I get? 2)Can I reschedule my flight from Jaipur to Bombay to 20th instead of 22nd March

Admin Reply :

We can not provide information without the details of itinerary. For refunds, it would be good if  you could connect directly with the airline local office. 

tsering falzang

Posted on 10-Feb-2017
i did cancelle my jet air ways ticket airline ref. HZWBPO ticket no. 5892219022149 on dayed 4 feb 2017 . which is from delhi to leh.on ammount Rs 5533. but cancellation charges refunded on Rs 500. so please let me know detail

Admin Reply :

Airlines does not provide detail to us. It will only be provided to the person who booked the tickets or the agency, if it booked tickets. 

uzma

Posted on 09-Feb-2017
If i want to cancel my flights dating 17 th feb..what will be the refundable amount and the charges

Admin Reply :

Exact refundable amount will be told by whosoever bookd your ticket. If it was Jet, then it will tell. Please approach them.

Lukman Vasyat

Posted on 09-Feb-2017
I booked my tickets in June 2016 from Birmingham to Mumbai and my holiday date is 12th December 2016 but they change my flight 1 day late and send me in air France not a jet airways and my return date was 17th January 2017 but they was changed and when i was return they make me waiting 5 hours in Amsterdam with my kid

Admin Reply :

Please lodge a formal complaint with the airline in this respect. It is also important to know what caused all this hassle. 

Lukman Vasyat

Posted on 09-Feb-2017
They didn't inform me before changing my flights

Admin Reply :

Please get in touch with them. 

Aswin B

Posted on 08-Feb-2017
I am asking this question for my friend. she had booked an afternoon flight from Delhi to Chennai on 27th of March 2017. Today, she had got a message from Jet airways saying that the flight has been rescheduled to the morning hours. But, she wont be able to reach the airport by then. What are the possible options for this situation.; Thanks Aswin

Admin Reply :

You can claim a full refund. Need to speak to airline in this respect. 

Pinky kumari

Posted on 08-Feb-2017
Sir, i have booked a flight from bangalore to lucknow with 1 stop to delhi.. from bangalore to delhi and delhi to lucknow and timings from banglore to delhi was 1pm to 3.45pm and then delhi to lucknow 4.30pm to 5.30pm.. but now i get a mail that delhi to lucknow timings has Been changed from 3.10pm to 4.35pm.. and i dont want to cancel my trip or cancel the ticket or book any other flight.. what has to be done in case.. please let me know.. thank you

Admin Reply :

You will have to speak to the airline or the agency which booked ticket that this time is not suitable for you. 

vijita

Posted on 08-Feb-2017
what is the cancellation charges for adult and infant is the ticket is cancelled 5 days before the trip date.

Admin Reply :

It varies depending on a number of factors. You have not mentioned whether this was a domestic flight within India or an international flight. 

Sridhar

Posted on 08-Feb-2017
Dear Sir Iam booked ticket in app for traveling on 15may2017 HYD-BLR Dep 19.40 Today i received msg from jetairways Dear Guest, Pls note 9W2802/15May17 is now operating as 9W2744/15May17 and will leave HYD at 2105 hrs and reach BLR at 2240 hrs. Regret inconvenience caused. This is msg I don't want travel this time Can i cancel where? What about refund Sridhar

Admin Reply :

If you booked ticket on Jet, please visit Manage Booking under Plan My Travel category in main navigation of Jet website

Sridhar

Posted on 08-Feb-2017
Dear Guest, Pls note 9W2802/15May17 is now operating as 9W2744/15May17 and will leave HYD at 2105 hrs and reach BLR at 2240 hrs. Regret inconvenience caused. I want to full refund this sms received from jetairways today these time not adjustable to me

Admin Reply :

Please contact the person who booked tickets for you.

Murali Krishnan

Posted on 07-Feb-2017
I have family group ticket on 6th March2017 But unfortunately I can't fly on that day.. I want to cancel my ticket... Pls.advice the procedure.

Admin Reply :

You can do so by contacting the airline on phone or can do it yoiurself under 'Manage Booking' under 'Plan My Travel' tab. 

Shalini Lakshmanan

Posted on 07-Feb-2017
Hi, I had booked roundtrip domestic flights with Jet AIrways via Yatra.com Due to some unforseen reason, i have cancel the trip. However, the refund shown is zero when i see the refund details.Please let me know why am in not getting any refund when i am cancelling the ticket 10 days in advance. Thanks, Shalini L

Admin Reply :

Please contact the agency which booked tickets in this respect.

Usha shetty

Posted on 07-Feb-2017
Two tickets reserved for Mumbai from Mangalore dated 14/02/2017. Now if I postpone the date to 15/02/2017 how much I am losing? Whether it can be done without any penalty

Admin Reply :

If tickets are cancelled within 24 hrs of booking from website of airline or from its mobile app, it can be cancelled with zero penalty.

Savleen Kaur

Posted on 06-Feb-2017
Want to change date from 22feb to 23 feb

Admin Reply :

You can do it from Plan Your Travel------> Manage Booking Section.

dedy yansyah

Posted on 05-Feb-2017
Hello can i reshedule ticket ??

Admin Reply :

From your Manage Booking Section on Jet website, if tickets have been booked through it. 

Askarali

Posted on 04-Feb-2017
Respected team I would like to inform you that I want to cancel my return international ticket before travel date how much amount is refundable , Ticket type -Economy (v)

Admin Reply :

Please contact the airline or the agency which booked tickets. Only ticket booking entity would be able to provide you the answer. 

G S Hari Kumar

Posted on 03-Feb-2017
My PNR is UIYRAP for Flt 9W2374 goi -bom on 05 Feb dep 0435 and Flt 9W250 bom-ktm on 05 Feb dep 0805 like to cancel the tickets but it's been booked from USA can i have the refund from your office. please intimate to my email Thanking you G S Hari Kumar, Vasco,Goa

Admin Reply :

For matters related to refunds from the airlines, you will have to pursue with the entity which booked the tickets. If it was Jet, you will have to approach them. Refunds will be granted by the airline. We will not get any information related to it from the airline.

Radheshyam

Posted on 03-Feb-2017
i have booked seat in jet to Dubai from Mumbai can you please let me know, if flight pre ponds its timing and its doesn't suits me or am not comfortable with it than will i get refund for the same but my ticket is Non Refundable. approx how much time you can pre pond the flight timing? Regards Radheshyam

Admin Reply :

If ticket is not refundable, then please read through the terms and conditions of this ticket. Else, please seek information from the airline by providing them their PNR no. 

Vinodh

Posted on 03-Feb-2017
Today I booked a ticket via agent in jet airways for April 6th 2017 to Frankfurt for Rs.28000. But now I have to reschedule my flight to April 5th in which it is showing as 23000. How much amount should I pay to reschedule it?

Admin Reply :

This will be told by the ticket booking agent only.

SHOBHIT BANSAL

Posted on 02-Feb-2017
What if the timings of the flight are changed by Jet and it does not suit me anyhow? What is the procedure for refund?

Admin Reply :

You can seek full refund by calling them at their customer service numbers and registering the request for refunds. 

Partha Mishra

Posted on 01-Feb-2017
I cancelled my ticket having PNR number KMWDAN but till now money is not refunded. Please let me know you guys are refunding or not then I will go for next action.

Admin Reply :

Please note that you have not booked ticket with us and we are not related to the airline in any way. Please contact the airline or the agent/agency which booked your tickets. Only ticket booking agent/agency will be able to provide you the answer. 

Jitendra Tomar

Posted on 31-Jan-2017
I have booked refundable ticket of jet airways from Indore to Mumbai of Rs around 2400 Rs per ticket and now I want cancel the ticket before one month bcoz my travel date is 13 March 17 and now just I want cancel the ticket.. So how many amount will be refund in my account please clear

Admin Reply :

The refund amount will be told by the airline or the agency which booked ticket since it depends on a number of factors. 

Sundararaman Palaniappan

Posted on 30-Jan-2017
Booking ref: LUFFJY, we are three passengers, we travelled on 19th Jan 2017 by Jet airways from Doha to Delhi and then to Chennai. Due to delay in arrival in Delhi we missed our connecting flight to chennai on 20/1/2017. We were rerouted to Banagalore and chennai. We reached Chennai at 4 pm. We did not get our bags, it was left in New Delhi by jet airways. They said it will reach by 8.30 pm straight flight and they said they will deliver only on 21st. Hence I went back to chennai airport and collected my bags at 11 pm. I paid for to and fro fares for taxi. We have undergone lot of inconvenience due to rerouting of flights and missing luggages. We lost one day of our time. Hence Jet airways should compenaste us for the inconvenience caused to us. Please respond.

Admin Reply :

We are not related to Jet or any other airline and are an informative website. However, you shall contact the airline directly in this respect.
 

R Vasudevan

Posted on 29-Jan-2017
If I book a ticket directly in Jetairways website, and cancel it well before the journey date, what will be thecanclation charge, if I cancel the ticket within 24 hours of booking. What will be the charges if i cancel 24 hours after booking, but one day before flight date

Admin Reply :

The charge is zero if tickets are cancelled within 24 hrs of booking on airline website or mobile app. If cancelled within 1 day before flight date, you need to seek the information directly from the airline since it depends on a number of factors.

amir hamja

Posted on 29-Jan-2017
If any case i want to cancell my ticket then what charge deduct

Admin Reply :

It depends on a number of factors and varies from route to route, with the time of cancellation and whether ticket is booked with agent or not. Therefore, you are requested to contact the airline directly for this matter.

Anjali Mishra

Posted on 28-Jan-2017
My flight 9W-7152 for kolkata on 13 Dec 16 was cancelled and till now I have not got refund of that.what should I do now?

Admin Reply :

Please get in touch with the entity which booked ticket for you.

Ashok kumar

Posted on 27-Jan-2017
Dear all , i was booked flight for one of my friend through my credit card,I got message that flight is cancelled from your side.so what is the procedure to get our money back. because on that mail you guys does not mention anything.its really give us bad experience. so kindly provide the details to do in simple way. PNR :GNWQVT.TRAVELLER NAME : AMEER KHAN.

Admin Reply :

At first, we are not Jet Airways and are not related to it as well. Please check with the airline whether the flight is really cancelled because, at times, due to technical error, wrong ticket status messages could be sent to the flyers. If it has been cancelled by the airline and you have not done it, please seek clarification from them on the reasons for the same. 

Harsh J Patel

Posted on 27-Jan-2017
I cancelled the Jet Airways ticket but still I didn't get the refund . PNR number ( JGYLBC ) Could you please have a look and refund the amount in my account HARSH J Patel

Admin Reply :

You will have to go through the person or entity which booked ticket. 

subhash

Posted on 27-Jan-2017
hi sir actually two of my friends are supposed to go to abu dhabi from hyderabad, india through jet airways 9W - 6587. their pnr is PLSQKG. they booked the flight ticket through a agent. they dont have ok to board. as they failed to do ok to board in time they told to the agent for ticket refund. flight timming is 21:50. we kept for refund just 45 minutes before. they just want to extend the date . can you please tell me how much they will be charged for the refund please.

Admin Reply :

For all tickets booked through agent, it is the agent who would tell you how much would be deducted and not even airline will tell the amount. 

Biswajit chakraborti

Posted on 26-Jan-2017
I have booked ticket no 5892126707128 unfortunate not reached the airport .cancellation amount to be send my account

Admin Reply :

Please contact airline or agency which booked ticket.

Brian Finch

Posted on 25-Jan-2017
Good day Sir I had a flight TSN HKG (hx), HKG BOM (9w) with a ticket bought with Jet Airways, but operated by two different Airlines. Due to the first sector delayed I landed in HKG around 8pm and I was given a new flight scheduled after 24hours. With no hotel, no water and no food. To me it appears to be against the passenger's rights, and also against common sense; once again, although the itinerary was operated by two vectors I bought it as a Jet ticket; So I wondered why I was in touch with Jet customer support and I didn't get any assistance. Is there any particular condition under which my case goes that exhempts from getting assistance in case of disruption? I am willing to claim e refund as I was on a business trip and the case should be examined further. Where can I address my claims? Thank you for your attention Best regards BF

Admin Reply :

You have a right to file complaint with the airline directly. They have grievance redressal contact details at: 

Nodal Officer:

Ms. Manasi Bhatia

Tel: +91 22 6121 2300

Email ID:

manasib@jetairways.com

Appellate Authority

Ms. Deepika Poojary

Email ID:

dpoojary@jetairways.com

You can also connect with the on Social Media resources, such as Facebook and Twitter. We expect the airline to respond on your genuine grievance. 

Sunil

Posted on 25-Jan-2017
I have booked a an air ticket from Delhi to Bangalore with Jet Airways on 20th Feb. Due to some unforeseen circumstances, I need to cancel the booking. Please guide me how to cancel the ticket.

Admin Reply :

If you have booked through some agency, please approach it for cancellation. If this has been done on its website, then this can be done under Manage Booking tab. https://https.jetairways.com/EN/EU/PlanYourTravel/Manage-Booking.aspx 

Vishnu

Posted on 24-Jan-2017
I Cancelled my ticket which I suppose to travel on 14 Feb 2017 . I spoke with one of your customer service agent and she told that the amount will be refunded. It's being 10 days after cancellation but I cannot see the amount credited in my account. The Refund Receipt reference number is 74766517015702107564094 processed on 15-Jan-17

Admin Reply :

Please note that we are not related to the airline and you have not spoken to us for sure since we not provide this service as of now. Please take up this matter with the airline. Also, please check whether it has kept your money in the credit shell after refunding it back to you. If yes, please ask them to release it. 

Rakesh wagh

Posted on 24-Jan-2017
i have done booking flight ticket of 4 feb 2016 . for mumbai to hydrabad journey ...ticket booking done by make my trip online booking . want to cancel ticket .. possible to refund ..12 days remaining for journey.

Admin Reply :

You will have to do it through the agency which booked tickets.

SHILPA RANJITH DIAS

Posted on 23-Jan-2017
I BOOKED MY FLIGHT TICKET ON 19/10/2016. MY JOURNEY ON 10/12/2016 AND 15/12/2016.UNFORTUNATELY I CANCELLED MY TICKET.I PAID 1239 AED. but they done only 200 AED REFUND.Y THEY DEDUCTED THAT MUCH.I BOOKED THROUGH ONLINI........E TICKET.PLZZZZZZZ DO THE NEEDFUL

Admin Reply :

Please contact the airline or the agency which booked your ticket.

Selvam

Posted on 12-Nov-2016
Hi, Is it possible to reimburse the unused flight charges? Because my brother missed his flight due to some personal reason. The ticket details are mentioned below. Name : Mr. Veeramani Sridhar PNR No : ILQVWK Ticket Fare : INR 6,436

Admin Reply :

If tickets were not cancelled, then it is a case of No Show and some amount wouild be refunded. PLease speak to airline or agency which booked ticket for how much will be refunded. 

prathamesh t

Posted on 08-Nov-2016
Booked a ticket but I have some problem I cancelled but how many days I will get my refunds

Admin Reply :

7-10 days is the normal time. 

Subhra singh

Posted on 04-Nov-2016
I called jet airways for my cancellation as well as refund of my ticket , the ticket is cancelled but no refunds made.. Kindly help with the matter??

Admin Reply :

Refunds would be granted after 7-10 days of cancellation. Therefore, if this period is over, please check with the airline (if you booked ticket with it)

Lalith

Posted on 03-Nov-2016
Dear Sir / Madam, PNR : URCKED I cancelled ticket on 21st Oct 2016. In Refund Request Acknowledgement mail has mentioned I will receive the amount within 7 days. Still now I am not received refund amount for cancellation of tickets and seat selection Kindly let me know when I will receive the refund amount or how much day it will take to receive the amount.

Admin Reply :

Jet will not inform us about the refunds status or amount. Therefore, please contact the agency which booked tickets. The refunds amounts are nowadays credited to a credit shell where this sum is kept for future travel. You shall seek for release of this sum from the credit shell, if it has been kept there. 

vishwas date

Posted on 03-Nov-2016
i want to cancel my air ticket.my flight booking PNR isIMWDCS from bagdogra to mumbai. whether itis possible. how much amount ican get by refund.

Admin Reply :

You need to speak about  it with the agency which booked ticket since airline will not disclose this information to us. 

kalpesh

Posted on 02-Nov-2016
How much I will get refund My booking was in 9w373 delhi to mum was cancelled

Admin Reply :

Please seek information from the agent or airline with whom ticket was booked. 

MURUGESAN

Posted on 31-Oct-2016
We have cancelled the ticket (Trip ID 16100918166) Chennai - Vadodara one way booking. We have not yet received any refund amount. Can I know how much refund amount .....? And when will we got the refund...?

Admin Reply :

You will have to contact the airline or the agency which booked tickets. 

joseph sebastian

Posted on 31-Oct-2016
Dear Sir. I have been booked ticket to-and-fro on April 1 2016. return ticket I did not use for 6 months because of some visa delaying matter.it was sharjah to kochi. I am a regular customer can I have anything refundable on this ticket. If it is what I would do for this ? hope you will replay soon .E-TICKET NUMBERS.589 1744119062 and booking reference 7u y7 5a

Admin Reply :

You will  have to contact the entity which booked the ticket for refunds process. 

vijay prakash kumar

Posted on 25-Oct-2016
How many presentage return money .Ticket cancelation

Admin Reply :

It varies from route to route and whether ticket has been issued by agents or airlines.

MK ASHOK

Posted on 24-Oct-2016
Dear Sir, I missed my flight of jet airways dated 28-09-2016 this ticket i want refund of this ticket. PNR no: XSPAIN

Admin Reply :

Please be in touch with the airline in this respect. 

goderey martin dsouza

Posted on 23-Oct-2016
Refund Receipt reference number is 85411346267638127392476 processed on 23-Sep-16(PNR) AZYRCJ has been processed by Jet Airways. still the amount is not transferred to mu account so can you please let me know the status

Admin Reply :

Airline will not tell your refund status to the third party. You will have to contact the airline or the agent who booked tickets directly. 

Ashok dyalani

Posted on 21-Oct-2016
My flight from HOngkomg to mumbai has been cancelled booking reference BSCHCD. I also had a connecting flight to dubai. Please advise how I can get the next available flight? Also will the airline compensate for hotel stay in HK

Admin Reply :

WE would request you to contact the local office of Jet Airways in Hong Kong for this matter. 

Babashekar

Posted on 19-Oct-2016
Can I change journey date or cancel

Admin Reply :

you can do so by using Manage Booking under Plan Your Travel

Babashekar mahavishnu

Posted on 19-Oct-2016
(1/2) Trip ID: 1610102862 Babashekar Mahavishnu - 09 Dec 16, 10:30 Jet Airways, 474 PNR: JQVFSV - 12 Dec 16, 15:45 Jet Airways, 429(1/2) Trip ID: 1610102862 Babashekar Mahavishnu - 09 Dec 16, 10:30 Jet Airways, 474 PNR: JQVFSV - 12 Dec 16, 15:45 Jet Airways, 429 PNR: HNUAZI - View trip in PNR: HNUAZI -can I modify/cancel this tkts pl guide me View trip in

Admin Reply :

Please get in touch with the ticketing agency. 

Amitesh

Posted on 18-Oct-2016
I book ticket for my boss Rakesh Dharve (9W/HULUHE) 05 Oct 2016 Jaipur to Mumbai i cancelled same ticket on 05 Oct 2016 but still i dont get refund amount

Admin Reply :

Please contact the agency or the airline, whosoever booked the ticket, for refund status. 

Mrs Gracy M V Simoes

Posted on 14-Oct-2016
Hi, May I know the status of the refund of the ticket 5892124791371 of Mrs Jabeline Fernandes booked against PNR AAYLBR. This ticket was cancelled before 24 hrs. Its been more than 15 days for the cancellation. Regards, Gracy

Admin Reply :

Please take up the matter directly with the airline or the agency which booked the ticket since the airline will not entertain queries from the third parties not relatated to them. Therefore, the airline will not provide this information to us. 

Jaspalsinh

Posted on 10-Oct-2016
i want to refund my ticket what i can do

Admin Reply :

Please approach the person or entity which booked your ticket. 

Logeshwaran

Posted on 10-Oct-2016
This is logesh i booked flight from chennai to banglore through cleartrip. Then later after a day got another mail says my flight is cancelled by the airline .so i canceled journey and booked another flight for my journey. So when will the airline refund my money. Whom should i contact

Admin Reply :

The agency which booked ticket will give you the refunds. 

Yashpal Singh

Posted on 09-Oct-2016
dear sir pl cancel my air ticket and refund my account my payment ID is 118079146

Admin Reply :

Please contact the person who booked the ticket. 

Col Om Prakash Batra

Posted on 07-Oct-2016
Self and my wife missed jet Airways flight no 9w 367 fom Delhi to pune on 30th Sep 2016 being late at the Airport Boarding pass window by one minute.i had no option but to buy fresh air ticket flight no 9w 369 0f the same date incurring a loss of Rs 12878 (twelve thousand eight hundred and seventy eight ) i had booked both the air tickets directely from JET AIRWAYS office .Please help me to get the refund of my cancelled flight no 9w367 from Delhi to Pune

Admin Reply :

Since it will be taken as a case of no-show, refunds would be negligble. However, you shall approach the entity where ticket booking was done to know what else could be done. 

Maria

Posted on 07-Oct-2016
I booked 4 tickets (2 adults n 2kids, 10 n 3 yrs old), and i paid immediatelety ladt February 2016... Flight would be on December 21-January 9, 2017.... From Norway to Philippines.... but because of some avoidable circumstances from the school of my kids and passport i cancelled the flight.... should i inverse the money back 100% to me or if not, how many percent that the ticket agency will they going to deduct each ticket???

Admin Reply :

The information about the refunds is not made public. Since ticket was booked with the agent, you will have to pursue it with the agent. Even airline will not entertain these requests. 

Prabodh Tandon

Posted on 07-Oct-2016
I want to know the refund amount of Non Refundable Ticket.I think that taxes are refunded. Pl elaborate.

Admin Reply :

Yes, that is true.

sunita

Posted on 07-Oct-2016
whether Ticket booked in jet 9W 390 (17Nov 2016) is refundable? which are booked through musafir.com? if i cancel these , what will be the cancellation charges? or how much is refundable amount?

Admin Reply :

PLease contact the ticketing agent for the details related to refunds. 

Tickets could be refundable or non-refundable. Ticket cancellation charges depend on airline policy. 

raymond paul

Posted on 05-Oct-2016
i extend my ticket for feb 2017 and now i wanted to travel in oct 2016 this month ,,,how much i have to pay for oct 2016 and how much i get refund for feb 2017

Admin Reply :

PLease contact the airline with your pnr no. for this matter. 

TM.NAJEEB

Posted on 05-Oct-2016
PNR No:NDRSSZ why I cannot change the date? what amount can I refund if I cannot chanage the date?

Admin Reply :

Please speak to the airline customer service if you are facing problem in using its website. 

Amit Bhaskar

Posted on 03-Oct-2016
I want to know the timelimit of refund of international flight if it cancelled.

Admin Reply :

Shall be done within 10 days. Refunds are a problem. We advice you to be in touch with entity which booked your ticket for this matter. 

vibha jasiwal

Posted on 03-Oct-2016
Dear sir, i have my flight on 8-10-16,flight no. is 9W7001 ,the ticket is non refundable ,i want to take flight on6-10-16. so whether i should cancel my flight i will get some amount or not??

Admin Reply :

In non-refundable tickets, the refunds are nominal. 

Suma

Posted on 30-Sep-2016
We booked 2 tickets....from Bangalore to Mumbai....we went to cancel the tickets (within 2 hrs)..agent is telling that the money is not refundable...why is it so? Is it refundable?

Admin Reply :

If ticket has been issued by the agent, he is the only person who can tell and process the refunds. 

UBAID

Posted on 29-Sep-2016
Dear Sir, I missed my flight of jet airways dated 05-09-2016 and return on 14-09-2016 this ticket is fully cancelled and i want refund of this ticket. i visit to Jet airways office but nobody co-operates. please show the way to get back my ticket amount. i used the website info@jetairways but still i am not able to get my money back. Thanx & regards Ubaid.

Admin Reply :

Please escalate the matter to the higher authority, the Nodal office for Customer Grievances. 

devendra tare

Posted on 29-Sep-2016
We are planning to travel by Jet Airways from Delhi to Mumbai on 29th January 2017 after 19.30 Passengers will be 100 plus You are requested to confirm the procedure of Booking Pleased give use the quote for the same Further requested to confirm what will be the natural condition in January If the plane is got delayed/cancelled what will be your preventive remedy , whether you will accommodate us in another plane And same will be with additional cost or at original cost only Please inform us on urgent basis

Admin Reply :

Since we do not offer ticketing services at this stage, we would request you to contact the airline directly for this matter. 

Dinesh

Posted on 28-Sep-2016
Sir non refundable ticket time change possible in same date

Admin Reply :

The terms of issuance of non-refundable tickets shall make it clear. 

prakash shetty

Posted on 28-Sep-2016
i canceled one jet air ways air ticket. still i didn't get amount back. (credit card)

Admin Reply :

It takes 7-10 days of time to get the refunds. Please keep contact with their customer service. 

Ish Jain

Posted on 27-Sep-2016
J.P. Privilege no. Is 180560741. I have cancelled my tickets from Bom-DXB under PNR no. JVYYBR

Admin Reply :

Please tell your query?

Mahammad Rafiq Shaik

Posted on 27-Sep-2016
May you please tell me the airline customer care number for Saudi Arabia........

Admin Reply :

Riyadh Reservations: +966 11 2937666

Jeddah: Reservations: +966 12 664 4222

suman chakrabarty

Posted on 26-Sep-2016
I have booked my tickets for jet airways flight from port blair to kolkata and return on 8.7.16 & 16.7.16. from kolkata airport. Now iwant to cancel both the tickets. can i cancel the tickets by online i.e., by net or from port blair airport. or ihave to go to kolkata airport to cancel it.

Admin Reply :

You can cancel it online or by calling the airline customer service or even at the local office of Jet Airways. 

Arvind Kumar

Posted on 25-Sep-2016
Hi, I am Arvind & i have booked a international air ticket on 24th September 2016. So now i want to cancelled my booking is there any refund policy actually i booked from travel agent

Admin Reply :

Please contact the travel agent for refunds. 

ashok r mallalli

Posted on 22-Sep-2016
i need to cancel 3+3 tickets to srinagar, how do i do it

Admin Reply :

You can do it online or by calling customer service of airline. 

Harmandeep Singh Sangha

Posted on 22-Sep-2016
I had booked a round trip flight from Delhi to bangkok to an fro.my dates were 21 september 2016 and return dates are 27 september 2016.I have fallen I'll in bangkok and need desperately to go back to Delhi on 23 September instead of 27.Is there any provision to cancel my flight on 27 and rebook on 23.I am ready to pay the penalty charges.my pnr no is UDIGKB

Admin Reply :

Of course this can be done. You will have to do it online or by calling the airline. 

Nicholas Wilson

Posted on 22-Sep-2016
Nicholas Wilson: Bahrain - Bkk - No Ticket Issued But You've Taken My Money Nick 14:30 To: guestrelations@jetairways.com, info@jetairways.com You have not issued my ticket but you have taken my money. I am in Saudi and not in India/UK. Your website displayed an error message. Flight 10th Bahrain - Bkk 22:00 Nov 10th Flight 19th Bkk - Bahrain 15:00 Nov 19th Please advise. Mr Nicholas Wilson (British)

Admin Reply :

It seems that you got a booking failure. We would request you to contact the airline or the website on which you booked ticket. 

You did not book with us since we do not provide this service. 

Uttej

Posted on 20-Sep-2016
Hello I asked the travel agengy from where i bought ticket to cancel the ticket. But, they are saying me that i will be getting only 430 dhm back. As i paid 1500, cancellation charge should be only 300, isn't it? Can you please help me to short out this problem? Its my heartly request.

Admin Reply :

Only your ticketing agent would be able to help you in this matter. Even airline will ask you to speak to agent only. 

Gulab Khambayat

Posted on 20-Sep-2016
We have booked 40 group tickets for Thailand thru Agent to be traveled on 21.09.2016 but unfortunately one prominent member expired. We have to cancel the ticket and get the refund. please help.

Admin Reply :

Only the agent will need to be approached for refunds. Even approaching airline will be of no help. 

Uttej

Posted on 18-Sep-2016
Hello I bought two confirm ticket for jet airways. Now i want to cancel the one ticket. Is it possible to get my refund back as i paid it cash. Please tell me what is the process?

Admin Reply :

Yes, you will get the refunds, if these are refundable tickets. You will have to raise a formal request for the same with the airline by calling them or emailing them. 

Priya

Posted on 18-Sep-2016
I came to UK on 13th of September from india, and I have booked my return tickets for 11th of October, I wanted to prepone it to 1st October, so do I need to pay some extra money, or what is the procedure to be followed, please let me know?

Admin Reply :

You can do it on your own by Manage Booking or seek assistance from the airline customer care. 

nelson

Posted on 14-Sep-2016
i will booked air ticket online to credit card but the ticket error. but amount will be dedacte to my account.

Admin Reply :

Please contact the airline customer service. If the booking has failed, you will get back the money, else get the tickets for your flight. Money is not going to go waste. 

Wasim

Posted on 09-Sep-2016
Sir meta flight 7sep ka Airport jane ke bad luggage ja kuch problem ho gaya jise waja se mere flight miss ho gaye abhi mujhe phir jana hai to how much amount pay again Abu Dhabi to Delhi

Admin Reply :

We did not understand your query. 

Antony Mekkatuparambil lona

Posted on 06-Sep-2016
My flight is delayed more than 21 hours. How can I claim compensation

Admin Reply :

You will have to write to Jet Airways, Else, please get in touch with their nearest contact centre or customer service.

gopal roy

Posted on 04-Sep-2016
Can be possible non refundable flight ticket (jetairwayes) change of journey date is this possible so how meny charge given????

Admin Reply :

Changing the date of journey is possible. Charges will depend on your PNR. 

Bhavika

Posted on 02-Sep-2016
My flight from London to Mumbai has been delayed over 20 hours and I would like full compensation under EU legislation for €600. Please let me know as soon as possible if Jet Airways can provide this otherwise I will be persuing legal action.

Admin Reply :

You need to get in touch with the local office of Jet in this respect. 

Amy Tas

Posted on 01-Sep-2016
I have taken Jet Airways for Dhaka - Delhi- London flight several times before and every time flight was delayed from Dhaka; but because I had long transit in Delhi, I didn't have to worry about the connecting flight. Now I am looking at a flight at the end of this month with only 1.20 hour of transit. In case the flight is delayed again from Dhaka and I miss the connecting flight from Delhi due to this delay, how Jet airways will take care of the issue ? Thanks .

Admin Reply :

Nothing can be done at our end. Hope they have improved their service.

abhishek jhamb

Posted on 01-Sep-2016
hi meri Bangkok se delhi ki flight thi jo miss ho gai thi 4 person usme no show ka kitna refund aataa hai plz bataaye

Admin Reply :

Only some minor amount will be refunded which is charged by government or airport authorities.

Karpagaraj

Posted on 31-Aug-2016
I suppose to go on sep30..but I need to on Sep4..It's also non refundable. ..could I change my date?any possibility to get tickt on sep4

Admin Reply :

There is no problem in getting the tickets, but there will be deductions for date change. PLease contact the airline with your PNR number. 

Sidhartha Bera

Posted on 30-Aug-2016
I had canceled my ticket dated 24.08.16. Through agency, Ticket no is 5892214749906. My question is how much the refund amount against above ticket number.

Admin Reply :

This information is provided directly to the customers or the agent with whom tickets have been booked. 

gopal roy

Posted on 29-Aug-2016
Non refundable ticket cancle and money back can be possible????

Admin Reply :

Only some nominal government charges will be refunded back. 

BHAWNA VERMA

Posted on 28-Aug-2016
if i cancel air ticket 1 month before my travel date then what cancellation charges i will have to bear ... please revert .

Admin Reply :

It will depend on your PNR no.

ashu

Posted on 23-Aug-2016
Enter Your CommentsI wanna cancel a ticket from Heathrow to Delhi on 25 August 2016 .....Name Passi Ankush.....kindly give me proper reply

Admin Reply :

You can cancel the ticket by visiting the website of the airline online. You can also call their customer service representative. If booked through agent, the same can be approached. 

Baskar

Posted on 22-Aug-2016
Sir, I have booked a ticket on 30.08.2016 from Lucknow to Bengaluru which is a connecting flight from Lucknow to Delhi and Delhi to Bengaluru. Due to health reasons i came to Delhi earlier. Can i start my check-in from Delhi for going to bengalurur on 30.8.2016. Kindly provide me the suggestions

Admin Reply :

Generally this is not permitted but you can speak to the airline directly about your special case. 

Fathimath Sajna

Posted on 21-Aug-2016
Sir, I want to cancel my ticket from abudhabi to manglore. How can i cancel and refund? I took my ticket through online. I have mailed info@ jetairways.com. Bt got no reply

Admin Reply :

You can cancel it yourself by going to Plan My Travel and then to manage booking.

Yashwanth Challa

Posted on 20-Aug-2016
My flight is on AUG 24 from Hyd to Toronto which costed me 83000 i want to cancel my flight on AUG 19 ...How much amount will they deduct for canceling..

Admin Reply :

You need to contact the airline or agent which booked ticket for this matter. They would be able to tell the refudable amount. 

rehman

Posted on 18-Aug-2016
Sir I want to cancel my ticket. Saudhi I booked on 30 julay.my flight on 22 aug how to cancel.. How can i refund my money plz help me.....

Admin Reply :

If you have booked through an agent, he or she will do the needful. If booked with Jet Airways, you can visit Manage my booking under Plan My Travel and do the needful.

K MARI DURAI

Posted on 18-Aug-2016
Cacncelation penalty more than 7702,Airline PNR DXCIBQ date of journey 1/08/2016 sector MADURAI TO CHENNAI TO MUMBAI, thats not goog

Admin Reply :

Please raise issue directly with the airline. We would soon be starting ticketing services and you will surely get a much better service. Can not help if ticket is booked elsewhere.

rehman

Posted on 17-Aug-2016
Sir i want to cancel my ticket. 22 aug Frm jeddha to bombay, bombay to hydrabad. How can refund my money... Plese help me

Admin Reply :

You will have to cancel it with the person or entity which booked it in first place. Refunds would also be granted by the same entity. 

SUBIN

Posted on 16-Aug-2016
DEAR ALL, PLEASE HELP ,I HAD CANCELLED THE TICKET AND SEND MAIL TO INFO@JETAIRWAYS.COM FOR REFUNDING OF AMOUNT ,ALMOST 4 DAYS I SEND EMAIL THERE IS NO REPLY FROM ANYONE

Admin Reply :

At first, it takes about 7-10 days to get the refunds. Secondly, if you booked through the agent, then agent will inform about refunds. Third, the airlines also put the refunds money into the credit shell which could be used for future flights. This might also have been done. So, you need to contact the airline ( if tickets booked with it) or the agent for this matter. 

MOHAMMED EJAZ ASLAM

Posted on 16-Aug-2016
Sir i had cancelled my international ticket one day before of departure,my agent is refunding me only half of the total amount i paid towards him.. when i had asked to him he is telling it was the rules of jet airways.. my ticket number 5899162838598 HYD-BOM(14-08-2016, 09:55 PM) BOM-DAMMAM(15-08-2016, 00:45 AM)

Admin Reply :

Agent will have to approached for this purpose since airline will not disclose any information about refunds to any other person, including you. 

asif

Posted on 13-Aug-2016
i have a miss my Friday morning flight miss ahmedabad to mumbai and mumbai to dammam my pnr number ONRXOT any information my it's argent my mobile number is 8460594976 refunds penalties

Admin Reply :

You will have to contact the agent in this respect who booked ticket. Even airline will not tell you what amount will be refunded if ticket has been booked through agent. 

asif

Posted on 13-Aug-2016
i have a miss my Friday morning flight miss ahmedabad to mumbai and mumbai to dammam my pnr number ONRXOT any information my it's argent my mobile number is 8460594976 refunds penalties

Admin Reply :

For refunds and penalties, please contact the person who booked tickets. 

Faiyaz kazi

Posted on 13-Aug-2016
My wife accompanying with me for a flight tomorrow is having chicken pox and the doctor has asked for bed rest for atleast two weeks. My ticket are non refundable. So tell me how to manage my future journey if it exists. But tomorrows flight booking i have to cancel because of the disease. So can i get a refund or any other way out

Admin Reply :

Since tickets are non-refundable, these will be forfeited for entire amount. 

Kannan

Posted on 12-Aug-2016
Can I prepped my ticket booked through udchalo

Admin Reply :

Your question is not clear to us. 

mohammed shafi

Posted on 11-Aug-2016
How can I cancelled my jet airways ticket

Admin Reply :

You can cancel the tickets online by visiting Plan Your Travel----> Manage Booking on Jet website. 

Sweety

Posted on 11-Aug-2016
hey..I just need to know weather the below tickets are refundable? also please let us know the return tickets from kolkata to bombay is a refundable tickets? as our agent is denying it and is not refunding the money FLIGHT TICKET(S) TICKET: 9W/ETKT 589 2255632489 FOR SHAH/KAUSHAL MR FLIGHT TICKET(S) TICKET: 9W/ETKT 589 2255632487 FOR CHHEDA/MAYANK MR FLIGHT TICKET (S) TICKET:92/ETKT 589-2255632488 FOR SATRA/NISHI MS

Admin Reply :

Since tickets were booked with agent, even the airline would not be providing any information on refunds to be granted. The agent has to be contacted. 

poojalatha

Posted on 06-Aug-2016
hii.. i have booked a flight on 2 aug 2016 from rajahmundry to hyderabad,later due to some reasons i cancelled that ticket..but i have not received any refund till date...can u please help me about it

Admin Reply :

Have you raised a formal request in this respect with the airline or the agency, whomsoever you booked tickets with? If not, please raise a request for the same. 

Zarina

Posted on 05-Aug-2016
Hi, My flight was canceled yesterday. Booking reference: IPJXZV From dubai to bangkok. Pls let me know how can i refund the payment. I rebooked my ticket to the other airline. I will be travelling till aug16. Give me advise when and where can i refund the money Zarina

Admin Reply :

You will get the refunds within 7-10 days. However, you will have to request for the same. If tickets are booked with some agent, then you will get refunds from agency.

KISHOR DEKA

Posted on 05-Aug-2016
I was not allowed to board the flight as i reached only 50 minutes earlier prior to departure of flight from Kolkata to Gauhati on 13th June 2016. whereas 5 to 10 minutes have already been taken up by the counter attendant to get the things confirmed whether I can board or not. where by I was bound to book another ticket from Kolkata to Guwahati on the same date. I rely on the services of jet thats why i have again booked the tickets from Jets counter. How much refund I would get for the tickets of the flight in which I was not allowed to travel , (tickets booked through IRCTC )which have been cancelled by jet representatives sitting at the counter. Kindly let me know the procedure to get the refund if any (whether or taxes or any thing else). I have also gone through the comments of passengers and your answer that all the amount would be forefeited. only taxes can be refunded. kindly suggest how i can get the refund if any if tickets have been booked by IRCTC.

Admin Reply :

You will have to approach the IRCTC for getting refunds. You can call their customer service or email them. It is better to call. 

Amit

Posted on 04-Aug-2016
Hello sir /madam if we are cancelled or rebooked my ticket and jet airways never tell about cancelled the flight . What can I do if I all ready spent all money or check out hotel are you paying everything , like food hotel bills etc .and for cancelled ticket you people charge 400 rupees is that good . I do t think so man it\'s u r money minded thinking how you can make money . Today my flight to delhi and in Dubai your office staff treat people like shit they told you have to sleep on the floor or in chairs wot can we do . My flight no 9w545 timing 14:45 already cancelled but when I call your delhi head office they said no flights are ready . Now what\'s the procedure

Admin Reply :

We are not related to any airline in any matter. However, we can suggest that you take up your complaint with the airline. Please call the airline or email them at the contact details provided here: http://www.jetairways.com/en/in/travelinformation/redressal-of-guest-grievances.aspx

Abdul Hamid Sayed

Posted on 04-Aug-2016
Flight to dubai 544 was cancelled...plz advice on my refund booked online..Thankz

Admin Reply :

You shal make a formal request and tell the airline whether you want the money back into your accoint or in the credit shell maintained with the company for future travel purposes. 

tania khanna

Posted on 02-Aug-2016
HI I NEED TO KNOW I HAVE TO CANCEL MY BOOKING DUR TO PERSONAL REASON FROM MUMBAI DELHI RETURN,12 AUGUST TO 21 AUGUST 2016..PNR-UCVVVX,E TICKET NUMBER-5892124033499..HOW MUCH REFUND WILL I GET?

Admin Reply :

Please contact the person or agency which booked the ticket. If you have bought it from the airline directly, please contact them

NEERAJ MATHUR

Posted on 31-Jul-2016
Sir, I booked a return journey from Mumbai to jodhpur for my uncle having PNR JXHMMR through make my trip. Unfortunately he could not travelled on 30 July 2016 due to health issues .neither he will travel on 1 August 2016 from jodhpur to mumbai. I have requested mmt for cancellation. For which they are refunding only 295 INR against 8100 INR. which is wrong as per directions of new civil aviation requirements by dgca. Please help me regarding this issue.

Admin Reply :

Since refunds are processed by ticketing agents only if ticket has been booked with it, then the only option is to raise your grievance with the agency.

RAGHU KUMAR K

Posted on 30-Jul-2016
I missed flight and i did not reached airport within 2 hrs before departure today. Can I get refund my ticket amount in jet airways from mumbai to chennai. Please give reply to my querry.

Admin Reply :

All amount is liable to be forfeited. However, some refundable tax amount can be refunded. 

Rachana Sharma

Posted on 29-Jul-2016
Hi, Please let me know if I will cancel my ticket( Bangkok to Delhi booked for 5 August) today how much I will get refunded. PNR-- RNODEC Your urgent revert would be appreciated.

Admin Reply :

WE can not say how much money would be refunded since the airline would not give us this information. Ticket cancellation charges would apply. These are given in the content above. 

Pooja Khandelwal

Posted on 25-Jul-2016
Hi I am Pooja.. I booked a flight on 21st from Jaipur to Delhi ..I want to cancel it .My PNR Number: PNRMAZNZL. could you please let me know How much money would be refundable.

Admin Reply :

This information will be provided to you only by the agency which booked the ticket. 

Sonia Gupta

Posted on 25-Jul-2016
I have booked my tkts for 8/8/16 from Delhi to London. Just wanted to know what are the charges for rescheduling

Admin Reply :

PLease contact the airline for this purpose since we would need the PNR number and flight details for verification requirements of airline. 

Saloni

Posted on 24-Jul-2016
My husband ticket is on Saturday night 31/7/2016 , 01:15 hrs (9W12) from India to Singapore , we want to prepone it so whats are the charges for changing date or cancelling / refund charges + procedure. It would be great if you can give clear bifurcation . Give some direct email who can be 1 person in contact. URgent and important

Admin Reply :

Can you tell us the PNR number and passenger name who booked tickets? Was it done through some agency?

KALIYAPERUMALSANKAR

Posted on 24-Jul-2016
If somebody book my ticket on my name,if I would like to cancel is it possible&how.for international flight

Admin Reply :

You can cancel it for sure but need to provide all relevant details when asked for verification, such as name of passenger travelling, email, phone number and flight details. If you have the PNR no. it would be good.

Nanna Anwar

Posted on 22-Jul-2016
To day morning I have booked ticket to Chennai, As it was already bought with an an agent, I am trying to cancel this ticket but I am getting following msg. Kindly note that there is an offer fro JET that I can cancel within 24 hrs at no loss. Kindly help me to cancel and refund the amount. PNR: UDQYMJ

Admin Reply :

For this purpose, you will have to contact the agent only who booked tickets. 

Askal

Posted on 22-Jul-2016
Dear sir Before yesterday i brought a ticket through your website Doha to kozhikode. If I want to cancel that what is the procedure

Admin Reply :

At first, you did not book any ticket from us since we do not offer ticketing services. If you want to cancel the ticket, you can do it online by visiting 'Plan Travel' and then 'Manage Booking'. Otherwise, you can call the customer service of airline for the same. 

Sonu

Posted on 22-Jul-2016
Sir i am booking 1 ticket dammam to mumbai date 17 jul but my flight missing but i need another date ticket please sir what i do help me

Admin Reply :

PLease contact the airline directly or the ticket booking agent.

Chetan pratap Singh chand

Posted on 19-Jul-2016
If we want to expand our ticket before 2 hours of departure, than what is the process?

Admin Reply :

You will have to do it through customer service of the airline. This is the best practice in this type of situation. 

shweta

Posted on 19-Jul-2016
I need to cancel a confirmed ticket from Delhi to Melbourne for 31 July. What will be cancellation charges.

Admin Reply :

They will not inform third parties since it depends on a number of factors including your route of travel. So, please approach the airline with the PNR number for this purpose. 

ASHIQ

Posted on 16-Jul-2016
sir ente friend oru domestic tkt eduthu 11 apr 2016 jet airways flight pakshe avanu aa flight miss aayi annu povan kazhinjilla...aa tkt refund kittumo...? ahmedabad to cochi ( galielio software vazhiyanu tkt issuie cheyythad..........pls help me

Admin Reply :

We are not able to make out this language. Please use English for queries. 

Saumya Aggarwal

Posted on 15-Jul-2016
For a return-trip on flight no 9w122 travelling from Delhi to London leaving on the 13th of September, and the flight 9w121 travelling back to India on the 22nd of September, if we cancel the ticket more than a month from the date of departure, how much money will be refunded?

Admin Reply :

This is something which the airline will inform only to the person who has ticketed. PNR number is needed. 

Yashaswini Vishwanath

Posted on 14-Jul-2016
I had booked a return ticket from Delhi to Bangalore for the 22nd of July 2016. I had booked the morning 8.05 flight instead of the evening flight by mistake. Now i need to book the evening flight of 19.20 to bangalore instead . Can you let me know what would be the charges applicable if any ?

Admin Reply :

You can change the itinerary usiing Manage My Booking. 

Maniram khichar

Posted on 11-Jul-2016
Refound ti 16070836364

Admin Reply :

please contact the airline. 

ARVIND KUMAR ROY

Posted on 09-Jul-2016
I want to cancellation of e ticket

Admin Reply :

You can do it online by visiting Manage Booking under Plan My Travel.

MUJJABA ANEES NOOR

Posted on 08-Jul-2016
Hi, i had to board a flight today which 9W 201 on friday 02:30 hrs due to some.circumstances with my exit formalities was not able to board my flight is it possible that I reschedule my tickets in Jet airways before 10th of July without without any levy charges?

Admin Reply :

That would not be possible. Charges for no-show would be there. 

anil mahajan

Posted on 08-Jul-2016
I have my flight booking on 24th july 2016 from abudhabi to mumbai and mumbai to nagpur via connecting flight. & i boked this flight in AED 685. flight details 9w585 & 9w7133. If i want to canceled the ticet.. so how much cancellation charge will be take & how i will get this refund. Thanks & Regards\' Anil Mahajan

Admin Reply :

Sorry to say but airline does not part with this information. It will depend on your PNR no and there are different cancellation charges depending on route and type of ticket. It is our advice that you contact the airline directly.  If you have booked from some agent, then even you will not get this information from airline and will have to contact the agent. 

vibin anto alex

Posted on 07-Jul-2016
i booked ticket(15-8-2016) in jetairways trivandrum -goa.i need the refund status

Admin Reply :

Refund status will be told to the entity which booked the ticket. Airline will not part with the information to us.

Gangavarapu Swami

Posted on 07-Jul-2016
My booking PNR no XKMYIH Dt 16/03/2016 flight no 9W 2802 RAJAHMUNDRY TO HYDERABAD that flight was cancelled due to operation reason this ticket booked through HDFC smart buy upto now iam not received refund to my account kindly look into it G Swami.

Admin Reply :

Only the agent which booked the ticket or the airline will be able to tell you the refund status. Please raise a formal request for refunds with them.

Reshma George

Posted on 04-Jul-2016
I want to check the refund status on PNR 8J3TPP and GWLNLH, booked for Ms. Sudha Arora by Mrs. Seema Gogia. Please let me know as soon as possible. Thanks.

Admin Reply :

Refund status will not be told to us by the airline. They will tell only to the person who booked the ticket. So, if you booked through agency, that agency will tell the refund status. 

mirza

Posted on 04-Jul-2016
I missed my flight last night from dammam to Hyderabad via mumbai, so I had paid a penally of 270 SAR and boarded the next shedulded flight but to my surprise I a have to purchase again from mum to hyd new ticked. Now, since i have already booked the return ticket please let me know the status of my return ticket, is it valid or do I need to pay penalty??

Admin Reply :

You need to contact the airline or the agent which booked ticket for this purpose. 

Lisa

Posted on 02-Jul-2016
Hi, our flight from BKK to New Delhi was overbooked so we were moved to an Ethiad flight to AUH at very short notice. In BKK, we were given a compensation voucher for 4,000 rupees and told we could reclaim in AUH. We are in AUH now and nobody recognises the voucher and cannot tell us where to redeem it. Can you please respond as soon as possible before our next flight?

Admin Reply :

We are very sorry for the delay in response. But, we would like to know your experience on what actually transpired. We have encountered first ever such issue with any airline so far. Please respond back, On our end, we are improving the system to be able to answer queries within hours. 

Arun Mattupurath

Posted on 02-Jul-2016
How can jet airways cut half amount of an economy ticket rate which was cancellef before 22 days before traveling date

Admin Reply :

Please provide the detailed scheduled of charges deducted. Airline will not provide us any information regarding it. Thus, you shall ask it with the carrier or the agent who booked tickets. 

malleswari

Posted on 30-Jun-2016
i booked jetairways ticket from make my trip. but flight was cancelled. Is this jet airways provides alternative arrangement

Admin Reply :

You need to get in touch with the ticket booking agent for making alternative arrangement

 

yasar

Posted on 29-Jun-2016
Hi admin, your answer was very helpful for my last question. Thanks. One more doubt as i am Travelling from bom to trichy via chennai. I want prepone my flight timing only from Maa to TRZ using jet advance new future paying 1000 rs. My question prepone is possible which i booked through other online travels.?

Admin Reply :

Is the agency which booked your ticket not doing it? It is better to go through them, though change  in itinerary can be done by calling the airline and quoting your PNR number. 

Gaurav

Posted on 28-Jun-2016
Hi, I would like to know the refunds on cancellation of A ticket on below case:- Book A return ticket on 1st JUNE DEL to HKG 5th JUNE HKG to DEL 17 JUNE Cancelled HKG to DEL on 12 JUNE . How much will be refund . Thanks

Admin Reply :

Airline will tell about quantity of refunds to the agent which booked ticket only. So, you will have to ask the agent who booked ticket. 

Sameena Abdul Azeez

Posted on 27-Jun-2016
I have booked online tickets for me and my child from dubai to mangalore on 7th of July. How much will be refunded back.

Admin Reply :

We can not tell this. The person or agency who booked ticket will tell you.

Pallavi

Posted on 26-Jun-2016
Hi I an trying to book a ticket from delhi to amaterdam. How would i know if the tickets are refundable or not? I do not see any option while booking tickets that the tickets arw refundable in case my trip gets cancelled.

Admin Reply :

You shall seek this information from the agency which is booking ticket. 

Vinod Viswanathan

Posted on 26-Jun-2016
How to cancel return ticket from muscat to trivandrum.

Admin Reply :

This feature might not be available online. Therefore, you will have to speak to the airline customer care or the agency which booked the ticket. 

Tapash Kumar Mukhopadhyay

Posted on 23-Jun-2016
Please inform how much is the cancellation charges for canceling a cheaper ticket from a frequent flyer, as Balmer Lawrie charged Rs. 7624 for a ticket of Rs. 10529 for the journey from Derhadun to Kolkata via Delhi. Please inform whether it is ok or not?

Admin Reply :

Please use this link to know the details of cancellation: http://www.jetairways.com/ObePopUps/CancellationCharges.aspx 

Since it was an agency ticket, only agency will be able to help you in this matter. Airline will not disclose refunds amount or status to us. 

Kuna.Vignesh

Posted on 21-Jun-2016
What is the procedure to alter the date of my travel. I scheduled my travel on september 7th,2016 to copenhagen,denmark from Hyderabad,india. I want to advance my date by 10 days. Please provide me the details. Thanks and regards.

Admin Reply :

You can use this link to manage booking: https://https.jetairways.com/en/in/planyourtravel/manage-booking.aspx

Sunil

Posted on 21-Jun-2016
Hi, I take four tickets through online for jet airways to travel from riyadh-bombay-kozhikode for the date of 6 june 2016 12.5am. Unfortunatley I can\'t travel in this flight and I cancel all this ticket after around 10 hours.Ho can I get the ticket charge..? What is the procedure to make refund...

Admin Reply :

If tickets have been booked with some agency, then it needs to be approached. If tickets booked with airline, then a formal request be made either by phone or by email. It is better to call. 

How to claim the \"No Show Claim\" What is the time limit for it? Is it possible over mobile application or web portal. What amount is refundable under this? Please provide details as I have missed my two flights very recently.

Posted on 20-Jun-2016
How to claim the \"No Show Claim\" What is the time limit for it? Is it possible over mobile application or web portal. What amount is refundable under this? Please provide details as I have missed my two flights very recently.

Admin Reply :

Though you can file for it online as well, it is better to speak to customer care as well

NIRBHAY NIRALA

Posted on 18-Jun-2016
Hi.. I had booked my ticked and then cancelled it through irctc. when discussed with irctc, they said that, jet air ways is itself charging cancellation amount more than the original fare. which i think will lead to customer dissatisfacttion

Admin Reply :

Please ask IRCTC and even seek details from Jet Airways. 

drishti

Posted on 16-Jun-2016
I wan to chnge my date from 17/6/16 to 20/6/16... So what\'s the procedure to chnge it? N is there any penality charge?

Admin Reply :

You can change it through 'Manage My Booking' if you have used its website for booking. Yes it entails charges. These are provided in this link: http://www.jetairways.com/ObePopUps/CancellationCharges.aspx

 

Inder

Posted on 16-Jun-2016
According new rules after 1 July 2016 how much deduction amount in international flights ? Or change of the dates ?

Admin Reply :

No information with us yet. Will update content once we have it.

Inder

Posted on 16-Jun-2016
After 1 July 2016 all airlines charges only 200 for cancellation in domastic tickets ? It BCAS new rule? How abt international flight ?

Admin Reply :

There is no official notification to this effect. This has only been a proposal. 

Praveen Lukose

Posted on 16-Jun-2016
i booked a round trip ticket with jet airways from MCT to COK for 3/8/16 and 21/8/16.Is it possible for a date change and if what will additional charges costs.

Admin Reply :

Date change is possible. Charges can be know by calling the local office. You can refer to this chart provided by airline as well: http://www.jetairways.com/ObePopUps/CancellationCharges.aspx

Sachin Dapse

Posted on 16-Jun-2016
Dear Sir, I booked flight Pune to Guwahati return for 3 packs departure 9th July and return 15th July 2016. I want to rescheduled it multicity Pune -Srinagar, Srinagar-Delhi , Delhi - Pune. I booked ticket from Akabar travel online website . Now rescheduling, Akbar travel answered me. This ticket will not reschedule due to sector change not allowed . Kindly confirmed me why this issue. My PNR is AHUYOL and AHUPXU. Thanking you

Admin Reply :

They are right. You will have to cancel and rebook it again.

Dhanesh Narvekar

Posted on 15-Jun-2016
I have a booking for Srinagar to Bombay (Via delhi) 9W604 - 9W373. I got sms & email for reschedule of the first flight and now it clashes with the later. Will there be re-scheduling charges for the second flight? what is the best thing to do here?

Admin Reply :

It is the duty of airline to provide for the connection. You will have to speak to the airline directly for this purpose. It could be either the same or the next flight. It could even be refunds if you do not want to continue with journey any more. But, if you seek refunds then first you shall know what is the amount which you will get back. This will be told to you by airline or the agent which booked ticket. So, the next course of action will depend on your priorities. 

Rajesh chandrani

Posted on 13-Jun-2016
i hold two tickets - for 5th july -travel to leh from mumbai-leh under pnr numbers--: ybbekn/jgsqeq and tnmnbo/tnnyud-- unfortunate my cardiac and diabetic doctors are restricting me to travel to leh-in the circumstances on medical ground with the doctors certificate request to consider waiver of cancellation charges-- meanwhile - pls advice how much will be the total cancellation charges- for both the tickets --pls revert soonest-- shall be highly obliged for considering waiver of cancellation charges

Admin Reply :

This request shall be taken up directly with the Jet Airways since yours is a special case. We can only tell that cancellations charges are not waived off normally. 

Vikram Kumar B T

Posted on 13-Jun-2016
If Jetairways changes the schedule by which my original itereniary can\'t be followed, can I cancel teh ticket and try for another flight without any cancellation penalties?

Admin Reply :

Cancellation penalties are not waived. You must seek proper refund amount information from the person who booked ticket.

Vikram Kumar B T

Posted on 13-Jun-2016
I hold a return ticket PNR JFFKEQ TRV-BOM-DXB-BOM-TRV. However I got an SMS from Jetairways that the flight from BOM to TRV will start early and by that time my flight from DXB to BOM will not land. Can I cancel the entire legs and get full refund?

Admin Reply :

Did you book with Jet or with some agency. You can cancel the entire leg and get refunds but how much you will get is dependent on a number of factors which the airline or the agency would be able to tell you. We have not been to see the travel itineary with your PNR no. since name of passenger booked is also required. 

Ashish

Posted on 12-Jun-2016
I went a trip from delhi to Goa but I late for 5 min at the boarding pass counter.My flight timing is 09:40pm and I am reached the counter at 09:05 pm. They told me you are few minutes late and we can\'t refund a single rupee for you. You have to take another ticket. Now tell me is there no refund in price of ticket?

Admin Reply :

If you do not reach the boarding gate, it is a case of No Show and amount of ticket is forfeited except for some statutory charges which are refunded back on request. 

Please contact the following contact person for your grievance: Ms. Manasi Bhatia Tel: +91 22 6121 2300 Email ID: manasib@jetairways.com

Kamaljit Singh Bhatia

Posted on 09-Jun-2016
Due to uncertain circumstances I hv to cancel my ticket booked with jet airline online ....flight is from Delhi to Mumbai, Mumbai to London and then London to Canada.... Dates 23rd June to 5th July..... Kindly clarify me cancelation n refund policy in this case

Admin Reply :

You will have to contact the entity (airline or agent) which booked the ticket and quote the PNR to know the details. 

rohan

Posted on 08-Jun-2016
I have a query in refund of ticket

Admin Reply :

please send the query. 

gurmeet singh

Posted on 07-Jun-2016
i was go to bangkok 9/11/15 i was two persons air ticket booked. on 9w64 delhi to bangkok time on delhi 8.05 & bangkok to delhi 9w63 14/9/15 time 14.50. but i not travting both plans & i imformed my travling agent i want see whats are you paid back money my travel agent after cut our charges. you check status nd sent me on my email. nd tell me i want recived my money our travel agent. coz my travel agent is chitting with me. he is not pay my balance money pls help me. nd sent me my air tickets status thanxs.

Admin Reply :

We would like to inform you that we are not airline. Further, refunds will be processed by the ticketing agent only and no one else. 

Avishek

Posted on 06-Jun-2016
Sir, I am about to book a ticket from Mumbai to Muscat for the month of November in Jet Airways. I am doubtful about the dates. I wanted to know the change of date fee in Jet Airways. Could you please help me?

Admin Reply :

please refer to the table given in this link if this is helpful to you: http://www.jetairways.com/ObePopUps/CancellationCharges.aspx

Else, contact airline customer service. 

anand

Posted on 05-Jun-2016
(1) have booked my flight tickets by Trujet Thr agent said tours hyb. from Hyderabad to Aurangabad on2nd June for 6june 11:30 AM departure time. But flight time postpone to 13:35PM received sms message on 4june 18:45 he\'s. Now I can not do that work for which I want to go. So I want to cancel it ;will full amount will be returned? (2) 2nd I have Jet airways mum to hyb 5:05 AM morning flight on 7thjune. Want to cancel due to this above reason pls confirm the Cancellation charges rule. Thanks. Regards,Anand

Admin Reply :

Ticket cancellation charges would apply. Since ticket has been booked with the agent, it is that agent who will be able to inform you on the amount of refunds you will get. 

Vineeta Sen

Posted on 04-Jun-2016
Hi ...I had book tickets for del-pnq 3 passengers 19/08/2016 but need to reschedule to 18/08/2016 for all the three passengers... please tell me what would be rescheduling charges ?

Admin Reply :

You will have to tell the PNR no.

Anil Kumar

Posted on 31-May-2016
Hello sir i have booked ticket from jet airways site on 28 may that time my balance is deducted from my bank account but ticket had not booked after a hour a msg come your balance is come back 2 or 3 days i show in my account that time my balance is come back in my account but now i see ther is a deducted balance is shown i cant understand what i am do bcz i have no any pnr or booked id no. of ticket how i get back my money. plz give a solution asap

Admin Reply :

Airlines do have records of failed bookings where money is deducted from the customer account against a particular flight. You shall contact the airline customer service. 

Archana. V

Posted on 27-May-2016
Sir I have taken 3 tickets from Thiruvanthapuram to new Delhi on 31st May. Now I want to cancel the tickets because of some personal problems .pls tell me whether it is refundable. Pnr no OFNWKN (9W),PGLDVJ (9w)

Admin Reply :

Both these tickets are non-refundable in nature. Therefore, only airport charges and some tax amount would be refunded back. Airline does not answer what amount you would get back since you have bookeed through agent and only the agent would tell you that. 

Yogesh Bhatt

Posted on 19-May-2016
Dear Sir, We have booked e-ticket No 5899651006209 in respect of Mr . Lokesh Ohri from Dehradun to Delhi for 19 May 16 (departure 0740h) to attend an important meeting with GOI at 1230h. Accordingly return ticket was booked vide e-ticket No 5899651006207 from Delhi to Dehradun for the same day at 1820h. However it has come to notice that flight for onward journey has been cancelled due to which we have cancelled the ticket and got refund completely. Since onward journey was not performed due to cancellation of flight and an important meeting could not be attended therefore we have also cancelled return journey wherein cancellation charge of Rs 3600 have been levied on us which is not acceptable because there in no fault from our side. Hence it is requested to refund the complete cost of return journey ticket. looking forward for your reply and refund

Admin Reply :

Did you cancel the first ticket within 24 hours of booking through jet airways website or its mobile application? If yes, there was no deduction of cancellation charge. However, generally, there is a levy of cancellation charges by airlines. Even if you wish to raise the matter with airline, please call their contact centre to lodge a complaint. 

MUJEEB HASHMI

Posted on 17-May-2016
If i cancel a ticket then how much is deducted please tell me the criteria

Admin Reply :

Crieteria depends on route of travel. Please qoute PNR number. 

Giridhar

Posted on 11-May-2016
I have return ticket from Doha patna. Is it possible to Direct Board on Delhi while returning. I will inform the airlines.

Admin Reply :

Not possible. It will be a no-show at ex-boarding point. 

shinto scaria

Posted on 11-May-2016
Banglore to abudhabi jet airways cancellation .... how much amount i get back...before 4 hrs

Admin Reply :

We need the PNR no.

R.v.Natu

Posted on 11-May-2016
I had booked two tickets from Kolkata to Mumbai in Jan. this year. What would be the refund amount if I decide to cancel one of the tickets.

Admin Reply :

Cancellation charges would be deducted. 

saurabh patil

Posted on 11-May-2016
I MISS MY FLIGHT FROM 8TH MAY 2016 FROM DUBAI TO MUMBAI WILL I GET THE TAX AMOUNT REFUND AND WHAT IS THE PROCESS AS MY AGENT FROM WHOM I HAVE TAKEN THE TICKET IS READY TO DO THE PROCESS

Admin Reply :

If ticket has been taken from the agent, refunds would be processed by him only. At first, he has to a formal refund request with the airrline which will then proceed on the matter. 

GOPAL SINGH THAKUR

Posted on 09-May-2016
Sir, I was having flight from Delhi to Raipur by Indigo Airways. flight was cancelled and Authority send other passengers by other flight. When I went to the counter , they told me the other passengers were send by second flight. Now, I am not getting second flight as well as the fare of the ticket. Sir , kindly give me the right suggestion, what should I do . I have taken other ticket. Thanking You

Admin Reply :

You can seek refunds for the flight which you did not board. 

Hardik Shah

Posted on 08-May-2016
I had booked a flight from Udaipur to Cochi. I had two flight, first from Udaipur to Bombay (Jet-Airways) and then from Bombay to Cochi (Go-Air). The Jet-Airways flight got delayed by 50 mins and I arrive 50 mins before go-Air terminal,but the employees of Go-Air didn\'t allow me to check-in. How should I complain and which airline?

Admin Reply :

It was a flight delay of Jet which caused you to miss connecting flight. Please raise issue with Jet.

santosh

Posted on 04-May-2016
Hi i have booked roundway ticket 15-may2016 singapore to mumbai and return 29-may-2016 mumbai to singapore and now i want to change date means 13-may-2016 to 29-may-2016. is there any charge if yes then maybe how much

Admin Reply :

Charges will be told by the airline. You will have to quote the PNR to airline for this purpose. 

Aman

Posted on 29-Apr-2016
Hi I have booked my return tixket to edmonton on may 23 but i want to prepone it for a week. What is the procedure and how much are the charges.

Admin Reply :

You can do it by calling their customer service.

Satendera gope

Posted on 25-Apr-2016
Hi Actually I had booked on line ticket (Amristar to Banalore) . I had booked two ticket from my wife and my son on 2nd june2016. But Somehow my son is not well. So I have again book the ticket at 28th April 2016. So wanted to know how much refund I will get for cancellation or some other option. So I will cover more amount. My ticket cost is 15,600. Please reply back Regards Satendera

Admin Reply :

Airline will not tell us this information if we do not have the PNR number and other details such as email ID, name of passengers, etc. 

jvenkatadas\' Wish List

Posted on 20-Apr-2016
HAVE WEB BOOKED TICKETS FOR MY COUSIN AND HIS WIFE FOR THEIR JOURNEY ON 25TH APRILFROM COIMBATORE TO BANGALORE ONE WAY REF NO PNR IS eference (PNR) EVYHTF. THEY ARE 80 PLUS AND THEY MAY DROP THEIR PLAN OF TRAVEL IN THE NEAR FUTURE FOR HEALTH REASON WE MAY HAVE TO CANCEL I WANT TO KNOW HOW MUCH WILL BE REFUNDED IN CASE I REFUND I HAVE BOOKED THR MY CREDIT CARD

Admin Reply :

When did you book the tickets? What is the first and last name of the person whose ticket was booked? Have you booked with Jet directly or through some agent? If booked with agency, then you will approach them for refunds.

Amal

Posted on 18-Apr-2016
Want to change ticket date so there is extra payment?

Admin Reply :

Yes, there are charges for rescheduling of flights besides payment for excess fares. 

Prabhat kr sinha

Posted on 13-Apr-2016
What is the cancellation amount charged by you if ticket has been cancelled from 2 hrs to 24 hrs??

Admin Reply :

Are you talking of domestic or international flights?

supriya shetty

Posted on 10-Apr-2016
I have cancelled my tickets but haven\'t received the refund till now. Your staff has informed me that they will refund me within 15 days but it\'s been 1 month. What should I do?

Admin Reply :

You need to get in touch with the Jet customer service. 

Lalita

Posted on 09-Apr-2016
I have booked a ticket from Bangalore to Kolkata through smart buy HDFC it was successful but due to some problem I want to change the date but it was not happening through manage booking. No option were showing for cancel either change booking please help me its urgent.

Admin Reply :

Please make a call to the Jet airways call centre and do the same by quoting your PNR no. 

Atul

Posted on 02-Apr-2016
I was booking ticket for Amritsar to Delhi.after entering the bank details and clicking on pay,next page was we were unable to connect to your bank but within 2 mins I got a msg from bank about amount deducted.what should I do ?

Admin Reply :

In these scenario, you shall contact directly with the airlines. Booking will have been successful. 

Vijeth

Posted on 01-Apr-2016
I booked a ticket from mumbai to kuwait... I booked the ticket at mangalore. Now i am at mumbai. Can i cancel the ticket in mumbai ??

Admin Reply :

Have you also flown on Jet from Mangalore to Mumbai or with some other carrier? It would be good if you could speak to custmer service of the airline. 

Mayank Sharma

Posted on 29-Mar-2016
I wanted to prepone my flight ticket i.e. from 31st May\'16 to 1st April\'16 (I want to prepone only one ticket out of two) What is the procedure. Please help ASAP My E-Ticket No. is : 5891723029424 PNR No. is: YZCFZE

Admin Reply :

Please use the 'Manage My Booking' option to do it on airlines website. 

Amit

Posted on 29-Mar-2016
I had booking from Kolkata to Prague on 27th March 2016 via mumbai->Amsterdam. My booking referece X9XMNU. Due to some technical issue your Kolkata mumbai flight got delayed and due to that i was not able t travel on 27th march 2016. After so much of argument with your staff i got 28th March ticket to prague. When i asked for one day accommodation adn food then i got reply from one of your executive saying there is no policy as such. I am not at all happy with your services where i was at airport around 18 hrs. Why i was not given accommodation if this policy is there. Malini D was the supervisor on kolkata airport at that time. Now i am spreading this information to consumer forum

Admin Reply :

At first, let us inform you that we are not connected to any airline and you never spoke with us since we do not encourage telephonic calling. Ours is a portal to help people know information about the various they have for their travel. 

Secondly, you shall escalate the matter to the relevant authorities of the airlines and can even take up your grievances with consumer courts. 

Airline authorities are: 

Nodal Officer : Ms. Manasi Bhatia

Appellate Authority : Ms. Deepika Poojary

Gian Paul

Posted on 26-Mar-2016
Hi ON line booking number 31905929 JET AIRWASYS SCOYSH GIAN SINGH PAUL AND JATINDER KAUR PAUL I purchased ticket from Cheapo Air ( Online) From YYZ to Del and Del to YYZ. My return journey was on March 23, 2016 from DEL to YYZ and the flight was cancelled due to events in Brussels. Ticket was cancelled and the Agent of JetAir at Delhi give me the note that \'DUE BOMB DISTRUPTION DEL YYZ FLT XXLD GV FULL REFUND FOR DEL YYZ SECTOR\" I approached the online agent in Toronto and he told me to approach airline directly as money has been transferred to you. They were also asking for WAIVER CODE by Airline In view of the above, please process my refund and update me.

Admin Reply :

This is to inform you that we are not the right party to process your refunds. Refunds will be processed through your ticketing agents. If tickets are booked with agents, refunds are processed through them.

Milan

Posted on 20-Mar-2016
I want to postpone my tickets

Admin Reply :

Please use 'Manage Booking' tab under Plan Your Travel or call up the airline for this purpose.

Arun Banik

Posted on 20-Mar-2016
Tickets cancel

Admin Reply :

We did not get your query.

laxmi

Posted on 19-Mar-2016
I want to cancel my non refundable ticket... It is not even 24hr till now.. Will i get my refund.. The fligh was booked without signing in...

Admin Reply :

This can be done by calling their customer service and telling the PNR no. 

Abhin Bhandari

Posted on 18-Mar-2016
If my flight is rescheduled for more than 6 hours...and i want to cancell.that...what are the charges?

Admin Reply :

That will depend on PNR number.

GOLDEEN FERNANDES

Posted on 15-Mar-2016
booking reservation no. 7wa4w through vicky tourism pvt.ltd 589-9794619485 mumbai paris - paris hamburg Hamburg paris - paris mumbai not travelled is money is refunded please let us know

Admin Reply :

Only your travel agent would be able to inform you about this.

kuldeep

Posted on 14-Mar-2016
Sir, If I will cancel ticket which have:- Base fare- 3434 Air charges:- 1172 Then what will be refunded?

Admin Reply :

Please seek this information from the agent which booked ticket or the airline directly. We will need PNR no for answering this,

Roshini

Posted on 08-Mar-2016
is it possible to prepone a jet airways ticket

Admin Reply :

You can use Manage my booking on airline website to make changes to itinerary.

Manjit Bala

Posted on 07-Mar-2016
I need to cancel my flight from New Del to chennai

Admin Reply :

You can do so at website of airline or with the agent which booked your ticket. 

Abheesht

Posted on 05-Mar-2016
My flight is cancelled 9W 2476.. I want to claim my money back.. How to do it

Admin Reply :

If you booked with Jet, please make a formal request either via telephone or sending an email to them. You will have to quote the PNR no and e-ticket no. 

Harpreet

Posted on 04-Mar-2016
I want to postpone my flight from. Asr to toronto for 8 days what shall be charges

Admin Reply :

You have to quote us the PNR number

 

sonali

Posted on 29-Feb-2016
I have booked my round trip ticket on 30th Jan 2016 which have costed me around 8462 Rs and flight is on 10th April. Please let me know how much I will get as refund if I cancel my ticket today.

Admin Reply :

PNR number is important to answer this query.

Kishore Choksi

Posted on 29-Feb-2016
Jet Airways offers no refunds on flight time change of less than 90mins. I flew Dehradun-Delhi as per normal time and my Jet connection from Delhi to Udaipur was 100 mins later on a different PNR. I missed the connection since DEL-UDR flight was advanced by 85 mins, leaving no time for rechecking in. Please advice.

Admin Reply :

Who has informed you of this ruling that less than 90 minutes of preponement will not entail any refunds? Please take up the matter with their grievance redressal cell: Nodal Officer : Ms. Manasi Bhatia
Tel: +91 22 6121 2300
Email ID: manasib@jetairways.com 

Surendra Dighe

Posted on 27-Feb-2016
If I cancel my international ticket before 15 days of departure.How much amount of refund will I get? Please reply.

Admin Reply :

You will have to tell us the PNR number. 

Akbar

Posted on 26-Feb-2016
How many percent will be refunded if travelling from international to domestic and miss the domestic flight if travelling by jet airways

Admin Reply :

It varies from route to route and other factors such as when was ticket booked. You need to mention the PNR number.

Mohammed Yasir

Posted on 21-Feb-2016
Dear jet team, I had cancelled ticket and from the debit card I made payment now I have to close my account as I am leaving the country, so would like to ask can I change my bank details so that I can get the refund. Regards Yasir

Admin Reply :

For this matter, you shall contact the customer services of Jet Airways. They shall be able to accomplish it. 

Farhaan

Posted on 20-Feb-2016
If I want to cancel my ticket of 29 Feb 2016 of worth RS 3400 then how much I will get back From delhi to hyd

Admin Reply :

You will have to contact Jet Airways with PNR no. to know this amount. 

Stuti Garg

Posted on 17-Feb-2016
My friend missed Jet Airways New Delhi - New York non-refundable flight due to unavoidable reasons. He checked in 1.5 hours prior to the departure of flight but couldn\'t make on time till the gate. As per my knowledge, it is a case of no-show. What are the penalties for it? Can he be shifted to another flight without paying extra money.?

Admin Reply :

yes, it will be a no show. Now, generally, you are allowed to rebook by paying a fee for no show but it will depend on the terms of your ticket. Please get in touch with the airline with PNR or E-ticket no and they will  do the needful.

Shunali Gupta

Posted on 17-Feb-2016
what is the charge if i need to preponed my ticket same flight

Admin Reply :

Please provide complete information for us to be able to answer it. 

Ashika Gurung

Posted on 11-Feb-2016
I have cancelled the booking which was done today as customer care told that if i will cancel my booking within 24 hours its free cancellation as amendment was not possible in this booking .in how many days i will get my refund back.

Admin Reply :

They say it is 7-10 days, but will have to raise a request for refund.

NIRBAN

Posted on 08-Feb-2016
I have a round trip ticket in jet airways I want to cancel one of that ticket what is the procedure for that

Admin Reply :

Ticket itineraries can be modified under Manage My Booking tab provided on website. 

ravi thakkar

Posted on 05-Feb-2016
I was on jet counter and jet representative telling flight is full so how can u take more bookings than the plane capacity and now whats next

Admin Reply :

Jet Airways has a stated policy that it can overbook flights to an extent so as not to fly with empty seats when someone cancels bookings. Now, in such an event, it asks volunteers to give up seats in exchange for some compensation. However, if this is not sufficient, then it might involuntarily deny boarding in accordance with its Priority Boarding policy. In such an event, you are entitled to compensation/ accomodation on new flight operated by Jet or another airline with certain limitations. 

Please go through this link for denied boarding and oversales policy of Jet Airways... http://www.jetairways.com/doc/jetairwayscustomerserviceplans.pdf. 

Abhishek shah

Posted on 04-Feb-2016
I booked my air ticket on dtd 20.04.2016 from Dubai to mumbai. Now I chaged my plan. Now I want earlier my ticked like on 01.04.16.. Can I change it??? Is there any charges for that process??? Plz give your answer as soon as earlier... Thank you. Abhishek Shah

Admin Reply :

You can change the itinerary but there will be charges for it. It will depend on your route and will be told to you by the airline (or agency which booked ticket) after you quote them your pnr number. 

Sachin

Posted on 03-Feb-2016
Hi admin, I was to book a non refundable ticket from hyd to h. nizamudin for 27 Feb through an agent, now my journey date has postponed to 10 March, now can I update my journey date in the same ticket. what will be the charges and procedure.?

Admin Reply :

You can change the itinerary. Charges will be told by the agent who booked the ticket. 

Pooja Upadhyay

Posted on 02-Feb-2016
I have booked my ticket in the month of november through an agent in india for a round trip from mumbai to singapore and singapore to mumbai. My return flight is scheduled on 14 feb from singapore but i want to prepone my journey to 10 feb. I need to know the charges and the procedure for the same. Thank you.

Admin Reply :

For this you will have to speak to the agent itself. 

Indu

Posted on 02-Feb-2016
Hi, I have booked a ticket for patna on 21st March. I need to cancel my ticket due to some unavoiable situation at my end . Unfortunately , the ticket I booked is showing it is non -refunable. please let me know what options are available for me in this case. thanking you Indu

Admin Reply :

TIckets can be cancelled, if this has to be done. 

Mala Trehan

Posted on 27-Jan-2016
My pnr number isEAEQWY.......I would like to canccel my ticket. ......will I get my refund back.....I got my ticket booked through a travel agent

Admin Reply :

All refunds have to be processed through the agent which booked ticket. Of course, you will get the refunds if the ticket is refundable in nature and there is balance left after deducting cancellation charges. 

Akash Sharma

Posted on 25-Jan-2016
Hi Jet, I have a ticket from AHM-IXB, which is a no refundable ticket but now due to some emergency I need to cancel my ticket, would there by any chance through which i can get some amount refunded!

Admin Reply :

Sorry, there is nothing to be obtained for a non-refundable ticket.

can i get the refund of jet airways today morning 9.30 a.m. flight domestic ticket booked on line. I missed the flight due to stuck in traffice

Posted on 25-Jan-2016
I will be greatful if you can refund the ticket of jet airways booked on line for today\'s 9.30 a.m. flight which is missed due to stuck in traffic jam

Admin Reply :

You will have to make this formal request through email or phone call to the airline, if you have booked tickets with the airline. However, if tickets is booked with some agency, then you are required to get the refund from the agency.

shilpa

Posted on 24-Jan-2016
hi... i have booked my jet airways tkt online 25days ago - mangalore to abudhabi travel date is 8th march. now if i want to change the travel date to 12th march how much will be the penalty ?

Admin Reply :

please tell us the pnr number and the e-ticket number.

rabab yusuf

Posted on 20-Jan-2016
hello i have booked my flight from.mumbai.to.chennai.on 14th feb. name :rabab yusuf miyajiwala pnr : PZPNGN how can i.cancel my ticket? in manage my ticket there is no.option for cancellation.from.where i can cancel and get the refund

Admin Reply :

Have you booked with Jet Airways? Cancellation feature will show in Manage Booking only if tickets are booked with airline. It also depends on fare type of airline. 

Sabir

Posted on 16-Jan-2016
My traveling date is 11 February 2016.if I want to cancel my ticket than it will be possible or not. I want to know

Admin Reply :

yes, it is very much possible to cancel tickets.

mehraj

Posted on 10-Jan-2016
i miss felight jeddah via mumbai to hyderabad pnr no mlnizb felight i want re fund my amount how its possible

Admin Reply :

Please raise a request with the airline or the agency which booked ticket by emailing them or telephoning them. Please do take your service request number for future reference. 

paddy

Posted on 06-Jan-2016
I have a booked a ticket in jet airways form Bangalore to Patna on 1st Jan for 12th Jan through clear trip it\'s been costed around 7200 thousand if i go for cancellation 48 hours before boding in flight then how much charge will be deducted

Admin Reply :

We need to have e-ticket no and PNR. Cleartrip shall be able to answer this question. 

Pravin

Posted on 01-Jan-2016
Sir, I have a confirmed ticket from Chennai to Indore for 03/12/2015 and Return on 04/01/2016 from Indore to Chennai. The chennai flight was cancelled on 03/12/2015 due to floods. Pl. confirm when & how i will get refund for that part of my Ticket.

Admin Reply :

Please raise a request with the entity which booked your ticket. You might have to call them quite a number of times as it is a bad trend these days. 

vilas deshpanfe

Posted on 31-Dec-2015
What will b cancelation charges for mumbai - Dubai and dubai- Pune?booked tickets on 24.12.2015 and cancelled on 29.12.2015.

Admin Reply :

PNR and e-ticket no needs to be provided. 

KARTHIKEYAN G

Posted on 23-Dec-2015
Sir, i booked the ticket through jetairways website through net banking and flight has cancelled due to flood in chennai and ticket cancelled. eticket no:589 21 2087 3884 and PNR : OEFXGI, when i get the refund

Admin Reply :

Normally, you can expect this within 7-10 days. If not received till then, it is better to raise issue with airline.

Mohamed Imran

Posted on 23-Dec-2015
Sir, I have booked the ticket from Pune to chennai and the flights had cancelled due to flood. When i will get refund from you. e Ticket No:589 21 2088 8031 PNR No:GFIMDH Regards, Imran

Admin Reply :

It is taking time for airlines to give refunds. Please raise a request for the same, if you have not raised it till now. Also, if you have booked with some agency, you need to follow it up with them. 

Prashant

Posted on 21-Dec-2015
What will be cancellation charges or resechedule charges for flight no 9w 627 and pnr no mapmce

Admin Reply :

Cancellation will depend on your ticket type and when it has been cancelled. 

Mojeeb

Posted on 18-Dec-2015
Sir, I \'ve booked my ticket from Delhi to patna of 16thDec2015 and returning patna to delhi of 18th Jan 2016. Total fare was 9900rs. now i cancelled on 13thDec both. So how much i will get. Your soon reply is highly appreciated.

Admin Reply :

We need to have your PNR no and e-ticket no. 

Amal

Posted on 18-Dec-2015
I want to cancel a ticket purchased using credit card so how soon will be the refunding process be done ?

Admin Reply :

7-10 days is what airline promises. However, it can take longer and you shall keep pursuing if it takes longer.

Manjiri

Posted on 17-Dec-2015
I am travelling to Mumbai by the 9.20 flight today. Could you book me on an earlier flight?

Admin Reply :

We not have the online booking facility for  now.

Mayur Kanungo

Posted on 16-Dec-2015
Hey. I did a booking from Indore to bangalore ( jet airways) which was a non refundable ticket through an agent. The booking id is 15121515140 and the total charges paid were approx 6000. However, due to change of plans, I made an amendment to the ticket and booked another ticket for the same sector & airlines and it costed me again 5500. So the total amount charges was 11000. I want to know can I get any refund for the first ticket. I have charged around 5500 as amendment fees. Please guide.

Admin Reply :

As the first ticket was non-refundable, you will not get anything for it. 

R Rajendran

Posted on 09-Dec-2015
IDue to heavy flood at Chennai Flights were cancelled. I had already applied for refund. I am yet to get refund. E mail I\'d of jet airways to which I shall forward /correspond please

Admin Reply :

info@jetairways.com is the email. 

rebelstar marak

Posted on 09-Dec-2015
Can i postpone my date of journey .?

Admin Reply :

yes you can do it.

ANIRBAN DAS

Posted on 08-Dec-2015
Jet Airways Flight 651 and Booking ID: TUA5KFDVW ,this flight was cancelled. So,can u just tell me when i get my money back? thank u

Admin Reply :

Please raise a formal request for refunds with the airline or the agency where you booked the ticket. Generally, refunds are given out within 7-10 days. If you do not get it within this period, please escalate the matter to Jet Airways. 

venkatamadhu

Posted on 06-Dec-2015
My flight got cancelled due to rains in chennai . But I didn\'t get any notification to my mail when will the amount get refunded.

Admin Reply :

You are requested to contact your ticket booking agent in this respect.

sirajuddin

Posted on 05-Dec-2015
booked ticket on line as guest. how to get refund for cancellation of flight due to flood from chennai to delhi on 5.12.2015

Admin Reply :

For refunds, please raise a request for the same formally with the entity which booked your ticket. 

thoudam jinen singh

Posted on 04-Dec-2015
How to cancell an air jet ticket

Admin Reply :

You can either do it online yourself by logging into your account, or you can simply call up the booking agent and get it done.

chandran

Posted on 04-Dec-2015
I had a confirmed ticket from Bahrain to Mumbai on 15 December 2015. I paid cash BHD 122. I have cancelled this ticket on 3rd December. How much refund I shud get regards chandran

Admin Reply :

In the absense of e-ticket no and pnr no, we would not be able to help you. 

How do i get my refund of flight cancelled due to chennai airpoart shut down by heavy flood?

Posted on 03-Dec-2015
I booked ticket in online from Coimbatore to Chennai on 3rd Dec. My Booking Reference UAQHDO. Due to airport shut down , I could not travel on time . Can i get my refund through online ,if i submit my bank A/C number. If so kindly do the needful. ICICI Bank ,A/C. No:189901075035 Thanks Sangeetha Gopalan Krishna kumar

Admin Reply :

Refunds are given out through the same channel through which the ticket amount was paid. If you used credit card, these will be refunded to the credit card. if you used bank account, these will come in bank account. Please raise a request for the same to the airline or whomsoever you booked tickets with.

Amit katageri

Posted on 03-Dec-2015
My flights are cancelled? Mumbai to chennai and chennai to portblair portblair to chennai? How will i get refund of cancellation and Insurance amount please help me asap.

Admin Reply :

For refunds, you will have to contact your ticket booking agent and seek the same. If you have booked with the airline, you will have to raise a special request because refunds are not given automatically on cancellation of tickets. 

karthik

Posted on 03-Dec-2015
Pls cancellation my eticket because we are not able to go chennai due to rain. We booked other flight ,so pls refund my amount. E-Ticket no is 5892120901250 & 1249

Admin Reply :

Pleaes raise a formal request with the entity with whom you booked the ticket. 

Jyothi sasi

Posted on 02-Dec-2015
I have a confirmed ticket from chennai to ahmedabad on 3rd dec. With the current situation in chennai it looks like the airport will be closed. If thr flight didnt take off, will i get the refund.

Admin Reply :

No official confirmation from the airline yet. 

Swapan Roy

Posted on 01-Dec-2015
9W2880 has been cancelled in the eleventh hour. My PNR is XPLQWP Upon rewuest to customer care, I was told that my tickets have been cancelled & will get cancellation confirmation to my email within 48 hrs. And what about my refund? Insurance also need to be refunded. Time taken for the same processing, is not tenable. Regards, Swapan Roy

Admin Reply :

You will have to check with you ticket booking agent. For refunds, you will have to raise a special request with the airline or your ticketing agent. 

VIDYA SHANKAR

Posted on 30-Nov-2015
My pnr is VESFLP please let me know what will be the refund to me if I cancel it today

Admin Reply :

Please provide eticket no. as well. 

Chaitrali Ghodke

Posted on 29-Nov-2015
Hello. I have a spice jet flight ticket yo Dubai from Pune. I flew here in Dubai on the 24th of Nov and my return is on the 6 the of Dec. I need to prepone my return date to thw earliest. Please tell me the procedure.

Admin Reply :

You will have to do it through airline customer service or your agent who booked the ticket. 

Neha

Posted on 27-Nov-2015
I had cancelled my international booking for the 7th Dec2015 on the 26th Nov 2015. This is from Pune to Dubai (Return). The PNR BBLHW6 and BBM334. Since I had cancelled the booking way in advance, ive been told by the travel agent, I still have to pay the cancellation charges amounting to 14,500, the ticket cost me 24596, I would be getting back just 10,000 . I need your help in understanding do I need to pay that much of an amount as cancellation charges even when it\'s been cancelled way in advance.

Admin Reply :

As ticket has been booked with the agent, the PNR no given is not the one of Jet Airlines. Please provide the e-ticket No. since PNRs are of travel agency. If we contact Jet, they will not be able to provide any information since this is not their PNR. 

Prasanna

Posted on 25-Nov-2015
Can I postpone my flight tickets, and how much will I be charged for either postponing or cancelation?

Admin Reply :

It will depend on your PNR. Please provide the same. 

Deepak

Posted on 24-Nov-2015
I want to know about economy class cancellation policies.

Admin Reply :

Please quote your PNR no for the same. 

M K Manjunath

Posted on 24-Nov-2015
I came to Nairobi on 17 Nov I have booked my round trip Bangalore-Nairobi-Bangalore starting from 17 Nov and return on 7 Dec Already I have finished my work today 24 Nov, to prepone my ticket I have to wait till 30 Nov It is impossible to stay here for a week, so if I cancel my ticket and book another ticket on 25 Nov, what will be the cancellation fee or any other options are there Please help me

Admin Reply :

You will have to provide the PNR details to us since airlines will not come up with fees for cancellations till they have the flight details. Please reply back on this page only.

M.V. PAI

Posted on 20-Nov-2015
I HAD BOOKED MY TICKETS PNR - 1G-A8PS4E MUMBAI -MANGALORE-MUMBAI FOR TWO PERSON ( DEP MUMBAI 28-12-15 , RETURN ON 01-01-2016) PAID RS. 18,974/- TO MY AGENT AMBIKA TOURS &TRAVEL. DUE TO SOME REASON I HAVE CANCELLED TICKETS ON 26-10-2015. I GOT REFUND OF ONLY RS. 2400/- I DONT UNDERSTAND FOR SUCH HEAVY DEDUCTIONS. PL. GUIDE ME WITH YOUR CANCELLATION AND REFUND RULES. THANKS. M.V. PAI

Admin Reply :

Airline is not having any declared rule of refund since it varies from sector to sector. The best part would be connect with the agent only. However, you can quote the PNR to airline and seek clarification. 

Nehal Trivedi

Posted on 17-Nov-2015
Is there any facility in Air costa for infant child?

Admin Reply :

What kind of facility are you looking at?

Alisha Bahl

Posted on 13-Nov-2015
Hi, This is regarding my flight -9W-364, PNR -6Q7C1W on 1st Oct 2015 at 5:25AM from Pune to Delhi. I reached pune airport 45 min before the boarding time, still I was not allowed to check in on the pretext that I am late and check in is scheduled 1.5 hrs before. So, I could not board the flight. It is therefore requested that necessary refund of my ticket may please be credited to my account. Let me know if any other information is required. Regards, Alisha Bahl Ph.no- 7875686898 Email Id- bahlalisha@gmail.com

Admin Reply :

You will have to get in touch with the airline directly for raising the complaint. You are also required to seek refunds from the entity which booked the ticket (airline or agency) with a formal request for the same over phone or using email. 

Bibin Benjamin

Posted on 01-Nov-2015
Sir, Could you please let me know how to make a formal request.I had cancelled it online and i have the refund receipt.What is to be done from end for refund.? Thanks

Admin Reply :

There have been series of complaints for Jet Refunds in the past few weeks. In all cases, the refunds receipts were provided on the same day of ticket cancellation but the amounts were not credited even after weeks. So, you shall first speak to the airline cust, service and make a formal request, if that was not done before. Second, you can seek the status of refunds as to when this will be credited to account. Third, you can take up the matter by lodging a complaint at info@jetairways.com or might have to visit their office for this purpose. 

RASHEED KHAN

Posted on 01-Nov-2015
HYD-DEL Details Passenger Details Passenger Name Status Mr RASHEED KHAN ABDUL (ADT) Confirmed Mr SHOIB KHAN MOHAMMED (ADT) Confirmed HYD-DEL Flight Details Hyderabad - New Delhi Jet Airways (9W - 646) GDS PNR: YFRLCIDeparture: 29 Dec 2015 6:20AM Arrival: 29 Dec 2015 8:25AM Terminal: (HYD) Terminal: T-3 (DEL) Airline PNR FMTYKE Pricing Details Passenger Type No. of Passengers Base Fare (Per Person) Taxes (Per Person) Total Price Adults 2 Rs 2600 Rs 821 Rs 6842 Flight Service Tax Rs 0 Total Price: Rs 6842 ? i want to cancel my ticket but i dont know cancellation policy so please understanding me this policy.

Admin Reply :

Cancellation will be done by the agent who booked the ticket and even the refunds would be routed through him or her. 

Bibin Benjamin

Posted on 31-Oct-2015
I had booked two Jet airways ticket on 23rd Sept to Cochin(COK) from Muscat(MCT) online through credit card, and cancelled within three hours . I did not receive the refund amount till date. Bibin Benjamin Refund details Booking Reference (PNR): JLXTYN. kindly look in to it and update on the status. Thanks

Admin Reply :

You will have to raise a formal request for refunds as refunds are not granted automatically. The entity with which you booked the ticket will give you the refunds and also provide correct status. 

RUPA

Posted on 19-Oct-2015
Dear Sir Greetings from Anushree Holidays!!! This is with reference to our telecom with regards to error in processing of refund, please find the details of the same below – Pessenger Name:- Sahasrabudhe/Arun Mr 2.1sahasrabudhe/Archana Mrs Ticket No:-5899273952089 2)5899273952090 PNR:-CMFJTI Airline PNR:-HYDPVG As informed we had booked 2 Tickets on Business class through Abacus System and while refunding the same due to error only taxes were processed for refund, wherein the actual cancellation charge is 2000/-. Total ticket cost was INR 21,118/- so deducting the cancellation charges refund amount should be INR 16,650/-. In current case due to wrong command only tax amounting to INR 2,531/- has got refunded. This is only for Sahasrabudhe/Arun Mr., (5899273952089) second pax is refunded correctly. Reference to telecom with Jayshree madam from Jet Airways refund department we were informed to speak to our sales person Mr. Deepak Salian. However we didn’t get any assistance or reply from Mr. Salian and at the end left with no option than to contact you. Would like to hereby request you for your kind assistance in getting the refund back. Thanks & Regards, RUPA. Anushree Tours Divisions of Anushree Holidays Pvt. Ltd. 2 , Sonali, Near TMC, Panchpakhadi, A.K. Vaidya Marg, Thane (W) - 400602. Tel : +91 - 22 - 25443508 / 25337954 Telefax : +91 - 22 - 25410217 email : Dilip@anushreeholidays.com

Admin Reply :

Please take the matter forward with their customer grievance redressal cell. A number of refund queries have been raised with this cell in the recent past. 

Nodal Officer : Ms. Manasi Bhatia

Telephone: +91 22 6121 2300

Email address: manasib@jetairways.com

Appellate Authority : Ms. Deepika Poojary

Email address: dpoojary@jetairways.com

Deekshitha

Posted on 19-Oct-2015
Hello, I have booked the jet airways flight ticket for tomorrow at 12 pm ( dubai time) from Dubai to Mumbai . now I want to postpone it on 23rd oct. How much will be the cancellation charge. Please let me know asap

Admin Reply :

Unless ticket details are provided this can not be known.

mahesh undre

Posted on 18-Oct-2015
I was cancelled the flight ticket of delhi pune on 11/08/2015. Whose cancellation refund amount is still not credited to account.

Admin Reply :

You have to first raise a refund request with the airline or travel agent. If that is already done, refunds shall be credited to your account within 7-10 days. Its more than 2 months now. 

Kurapatti/Joachim Alphonse

Posted on 17-Oct-2015
Hello Sir, Thank you for the immediate response. Sorry about the missing information. The ticket was booked by the airline(Jet airways) and not through an agent. The airline, informed through SMS, cancellation of the flight on the morning of the date of travel. The ticket was booked through a credit card. The credit card information for the past two cycles, after the promised refund. does not reflect any credit. On inquiry with the bankers, they confirm that there was no credit from Jet Airlines or any credit amount till date. Here is the required information: Passenger name - Ms Joachim Alphonse Kurapatti eticket No. - 589 21 1833 3801, eticket travel details - 03 Sep 2015 11:30 hrs Bengaluru (BLR) Delhi (DEL) 9W 7038 Jet Airways Fare details : Fare 1 Adult @ INR 3,651 INR 3,651 [Fare(s) include Base Fare + Airline Fuel Charge (YQ) Tax - Service Tax (JN) INR 181 Fees - Passenger Service Fee (WO) INR 147 User Development Fee (IN) INR 810 Convenience Fee * INR 150 TOTAL TRIP COST INR 4,939 (including Fare, Tax & Fees) Amount Charged*: INR 4,939 Name on card: Thomas Amalraj K (as entered while booking) Card Holder\'s Contact : Phone:9841519296 Card holder traveling: NO (as entered while booking) Passenger Contact Origin Phone: 919899328461 Dest. Phone: Mobile: 9899328461 IP address used 122.164.198.83 to book online: Email Address: inigossa@gmail.com Thanks for your support and effort. Joachim Alphonse

Admin Reply :

already replied. 

Kurapatti/Joachim Alphonse

Posted on 16-Oct-2015
Refund Receipt Number - 5890482143083 Booking Reference Number (PNR) - QVEZKB The refund amount for the cancelled flight has not been credited to my account till date. Have sent email reminders but there is no reply. Wonder what is my course of action to get the refund!

Admin Reply :

If you have done the ticket through some agent, then you need to pursue it with the agent only and not with the airline. Airlines need to be contacted directly only when ticket has been booked by them. However, you do get the refunds within 10 days and through the same channel through which booking has been done and payment has been made. If you paid by credit card, the amount will be credited back in your card only. 

Now, on our end, we shall have the e-ticket so that we can make enquiries with the airlines. Though booking reference and Refund receipt no has been provided, the airline might also ask for the Names of passengers, mobile no and email as given in ticket, and the sector of travel. We do not have this information. 

Ashad Sumon

Posted on 15-Oct-2015
I purchased a ticket from riyadh to Dahaka with return ticket which departure at 21 October 2015 and return 11 December 2015. Now I need to change my departure date at 22 October 2015. How much I need to pay for this change and from where? Kindly inform me as soon as possible.. my ticket number ETKT 589 9601550908. Kindlyiinform me the charge. Tour code 9W1520003C. Jet airlines office is so far from here.. thanks

Admin Reply :

Whosoever booked the ticket will only be able to change the date as well. Payment will have to be done to the airline office in Riyadh or to the agent. 

Ashad Sumon

Posted on 14-Oct-2015
I purchased a ticket from riyadh to Dahaka with return ticket which departure at 21 October 2015 and return 11 December 2015. Now I need to change my departure date at 22 October 2015. How much I need to pay for this change and from where? Kindly inform me as soon as possible..

Admin Reply :

You will have to send us the ticket no and other details for us to know cancellation and re-issuance charge from the airline. Else, please feel free to contact the airline office or its authorised travel agent for this purpose. 

nazneen siddiqui

Posted on 07-Oct-2015
how to cancel ticket from abu dhabi to lko28 of october .and get the booking on 10 ofoctober .

Admin Reply :

This can be done by logging into your account with the airline (if you have booked ticket on jet airways) or asking the agent to do the same, 

anil

Posted on 03-Oct-2015
what would be the refund amount for my tkt booked in Economy B Class?

Admin Reply :

Refunds information can be provided only by the agent who issued the ticket. 

SANTANU SARKAR

Posted on 09-Sep-2015
Dear Sir/Madam, I booked a ticket on 25th Sept 2015 from Goa to Kolkata in the name of Neel Adhikari but due to some reason ticket is cancelled & informed on 25th Aug 2015. What will be my refund amount ? Please tell me the necessary information ASAP. Thanks Santanu Sarkar

Admin Reply :

Refund amount can not be known till the PNR no and complete flight details are provided. It is better to approach the ticket booking agent for this matter.

Tushar

Posted on 03-Sep-2015
I came to India from Singapore from Jet Airways flight \'9W17\' which departed on Monday at 7.40 PM. I have booked a return flight and my return back to Singapore is scheduled on 12th September. I would like to know what would be the charges if I want to reschedule my ticket from 12th to 18th September. Looking forward to a reply. Thanks, Tushar

Admin Reply :

Sir, since we do not have the PNR no and other flight details, we would not be able to help. However, you can always call their customer service representative to know what charges will apply. You can effect the changes till 4 hours before scheduled departure of the flight.

Arun Dhakal

Posted on 31-Aug-2015
I booked a connecting flight via Delhi on 28 of September 2015 from Dubai to bagdogra and return flight on 26 October 2015 I would like to postpone a ticket that is on 5 oct n return 3 November how much it\'s a charge

Admin Reply :

Charge can be known either by providing us the ticket no. Or, you can check the fare difference and applicable charges under 'Manage Bookings' on itsJet Airways website of you have made a booking using tis website. Else, your ticket booking agent will be able to help you with it. 

swaran

Posted on 27-Aug-2015
My father wants to prepone his flight from 15 nov 15 to 5 sep 15. How much penalty i would be charged ?

Admin Reply :

We need to know segment of travel and whether the passenger has some frequent flyer membership and of what level? 

Preeti Nair

Posted on 27-Aug-2015
I have cancelled a ticket TVM to Ahmedabad due to curfew status.EVen the return ticket has been cancelled.Wont you be providing the refund in such a situation for both sectors(to and fro).

Admin Reply :

For refunds to process, you need to put a request to Jet Airways or the agent through which the ticket was booked. 

Ramachandran

Posted on 27-Aug-2015
I booked one ticket from chennai to Riyadh But I cancenled the ticket...Now my amount not refund.. Last 8 days...I need explaination... Kindly reply me...

Admin Reply :

Did you file a request for refunds with the airline or your agent? Refunds are not given automatically. You will have to request for it formally.

Soman Nair

Posted on 22-Aug-2015
I am having a domestic return fare ticket. If I could not use one sector and it became no show, because of some reason and I travelled by train, and in that case Can I use the return sector of the same ticket, which is after 2 days of the first sectgor.

Admin Reply :

You can use the ticket on return leg of your journey.

gan[patkumar chowdhari

Posted on 21-Aug-2015
i had booked a ticket from goa to mumbai. but unfortunatly i reached late to airport so one guy at inquire counter cancelled my ticket . he told me that i will get refund but still i dint got the refund from last month

Admin Reply :

You will have to make a refund request first with the carrier or the agent which booked the flight. Please follow up with them immediately.

khaidem Rabichandra singh

Posted on 15-Aug-2015
Sir can you arrange alternative flight for my pnr EUWRMM which is from imphal to delhi.This flight has been cancelled on 15 August or if not plz cancel my flights

Admin Reply :

Sorry, we do not deal in ticketing for now. We plan to start it soon.

Aisha

Posted on 13-Aug-2015
My daughter Sarah Nana was scheduled to fly on 09/08 2015 flight 9W119 from London and connecting from Mumbai to Bangkok.Due to tech.problem about aircraft, the flight first delayed and then cancelled. Instead of giving next flight ASAP . She was given seat on next day 9W119 same flight, which delayed 3 hours and after boarding on plane it took 2 more hours to take off. finally, waiting for 6 more hours in Mumbai, she arrived here in Bangkok after 32 hours delay then scheduled time. My daughter is just 18 yrs. Studying in UK and traveling alone. She was tired, sick and worried all the time(she couldn\'t eat her meal on flight, attendant later offered some fruit).As student, she was not having cell phone we parents were worried all the time, as we didn\'t get any msg from her.we tried to contact BKK airport jet counter and BKK office, but nobody answered phone. Once receptionist picked,she said their system is not responding, she ll call back.Finally I dropped at JET office in Bangkok for information about her flight. She reached home after more than one day late.On behalf of my daughter I am asking for compensation. As she flew from London, she is entitled for full cash compensation by UK law. Please guide me for further procedure. Waiting for reply, Thanks

Admin Reply :

You will have to lodge a formal complaint against the airline with the airline first and claim compensation. This can be done in your country. 

GRadha

Posted on 05-Aug-2015
I have a ticket booked for 16th Aug.If I cancel that, will the fare amount be refunded?

Admin Reply :

Please provide the date of booking as well. You are allowed to cancel domestic flight ticket till 1 hour before the scheduled departure of flight and at least 3 hours before scheduled departure of international flights. Amounts will be refunded after deducting the cancellation charges and the government taxes, etc. 

Alenka Kralj

Posted on 30-Jul-2015
hi I have booked ticket from Nagpur to Mumbai for 26th September my ticket number is 5892118947148 . But I want to prepone my ticket and now I want to fly on August 3\'rd. So just wondering is it free or I will have to pay more. Waiting for your reply Thanks

Admin Reply :

Generally, you are allowed to pre-pone by making changes in travel dates but for these charges are levied depending on whether it is a domestic or an international flights.

rohit vasudeva

Posted on 27-Jul-2015
I have booked a flight from chennai to new delhi on 9-nov-2015 but i wanted to go on 6-nov-2015. I am unable to reschedule it can you please help me in rescheduling. I had a conversation with the team they said rescheduling is not possible. Is there you can help me out

Admin Reply :

Since we do not provide ticketing facility as of now, we would not be able to help you in this respect. Ideally, those who have booked the flight will shall be able to reschedule it. Else, you can simply can cancel the old ticket, get the refunds and get a new one.

Muruganandham

Posted on 20-Jul-2015
I had booked wrongly i want book 31 July 2015. booked in 7th Aug 2015. is it possible change and how much i need to pasy extra pls guide me. Thanks in advance

Admin Reply :

Please proceed through the same channel which you have used for booking of tickets.

Mrs. Lalimole sony

Posted on 29-May-2015
i had booked 3 tickets from Dubai to Cochin for 24th july'15 and return on 19th Aug'15 with PNR MVHEUA. Due to sudden change in circumstances I had to cancel the booking on May 22nd. The booking was made through an agent who initially said that the money is forfeited by the airline. After fighting with him he decided to give me some of the money. Now he says there is a charge of Aed 300/- taken by the airline and a RAF of Aed 40 per booking. How can this be possible. Can you pls check your system and update me. Which of the one is true.

Admin Reply :

We have not been getting any definitive answers from Jet Airways for this particular query. They want the matter to be brought to their notice using email: info@jetairways.com. 

Mansoor Ali Khan

Posted on 08-May-2015

My mother, wife & son were travelling to Riyadh from Hyderabad with a connecting flight from Mumbai on 28th April 2015, PRN: PHIIBL. Since the flight to Mumbai got delayed they could not board flight 9W 0524 bound to Riyadh and their Boarding was also cancelled. Anyhow they reached Riyadh by booking another airline flight. Now how will I be refunded for the Mumbai-Riyadh ticket and from where? I booked the ticket from an agent in Riyadh.

Admin Reply :

Tickets will be refunded by your agent in Riyadh. It is an established policy of the airlines that the tickets, if booked outside India and from an agent, will be refunded by that agent in that country. For this you will have to speak to the agent and raise the claim for refund. 

SUNNY JOSEPH

Posted on 24-Apr-2015

I had cancelled and requested for a refund of the air ticket with the following details. PNR No. HHCWWR; passenger first name: SUNNY; Last name : JOSEPH; date of travel: 12-4-2015; travel from : CALICUT to MUMBAI-DUBAI. ticket value : Rs. 12,563.00. It was cancelled on 9-4-2015. Till now the amount was not credited to my credit card. Please check the status and revert back. I hope something wrong somewhere. I have already checked with my bank. Please provide me a solution. Thanking you,

Admin Reply :

While you have cancelled the ticket, have you also request for generation of refunds? You need to contact the Jet Airways immediately and mention them about your case. You shall also ask them for generating a refund request on your behalf.

RAHUL AGGARWAL

Posted on 07-Feb-2015

Sir, My query is that I had confirmed booking with your airlines from Dubai to Lucknow during March 2015.I had to travel from ABU DHABI TO Dubai . Accordingly I had selected the FLt leaving Dubai at 10.35 AM . But suddenly your airlines has reschedule the timings and pre pone the FLY. timings to around 1.55 hours which is not suitable as per my plan. As such I have to cancel my program including hotel bookings etc. As the rescheduling is done by airlines which does not suits me so I am entitled for Full refund but your Supervisor does not listen at all while executive was ready to cancel with full refund .Your supervisor Mr. Anish should be trained to talkmto customer politely and listen to their issues for providing solution and not to dictate terms on passenger. I am not asking for compensation on account of change of schedule of FLt but only asking for full refund for which I am eligible as it has disturbed my whole travel plan AND I AM FORCED TO CANCEL MY WHIOLE TRAVEL PROGRAM. Please reply with your confirmation for my entitlement for full refund . Thanks Rahul aggarwal

Admin Reply :

Dear Rahul

Since we are focussed only on providing the information and suggestion for your refunds, we can only tell you that your concerns are right and that Jet Airways shall pay you the necessary refunds. Please pursue the matter with the airline directly. We can provide you with the contact details of grievance redressal officer: 

Nodal Officer : Ms. Manasi Bhatia
Tel: +91 22 6121 2300
Email ID: manasib@jetairways.com 

Appellate Authority : Ms. Deepika Poojary
Email ID: dpoojary@jetairways.com 

Copyright © 2017 by Baggage Allowance. AllRight Reserved