Jet Airways distinguishes between the domestic and international sectors of travel for the purpose of delineating the policy of refund.
Jet Airways shall inform about flight cancellation to you through SMS or phone call at least 3 hours prior to scheduled departure provided you have given correct and working mobile and landline number, failing which the airline will pay:
a) Refund of tickets, if you are not willing to alternative flights and
b) An additional compensation ( if ticket price is more than the following compensation amounts) of amounts Rs 2000, Rs 3000 or Rs 4000 for flights have block time respectively of 1 hr or less, more than 1 and upto 2 hours and more than 2 hours. This compensation is provided in the form of Miscellaneous Charges Order (MCO) which is to be encashed at Jet ticketing counters.
c) Meals and refreshments if you have already reported at the airport.
d) No compensation will be paid in case alternative arrangements done by Jet are not availed or cancellation happens due to reasons beyond the control of Jet.
In cases of flight delays, when you have already checked in, and the flight delay is 2, 3 or 4 hours respectively for flights having block time of upto 2.5 hrs, more than 2.5 hrs and upto 5 hours or more than 5 hours, there is a provision for providing meals and refreshments by the carrier. Further, hotel accommodation including the transfers are provided in case delay is more than 24 hours after scheduled departure of original flight.
For flying within India, a change to the confirmed ticket, either by way of cancellation, postponement or change of itinerary, shall be done at least 1 hour before flight. Charges of 25 percent of basic fare are applicable if this time period is not respected. There is also a provision for levying re-issuance charge for tickets which are converted from a higher fare to a lower fare. For processing a confirmed ticket for refund, an additional documentation charge is also levied.
For tickets which have to be processed for refunds but do not attract cancellation or refund charges, there is a levy of Rs 100 as Refunds Administration Fee (RAF).
If you cancel the flight tickets booked online or change the dates of journey there is levy of penalty fee of Rs 5000 and Rs 3000 respectively for international flights and of Rs 1750 for both in case of domestic flights. However, if it happens within 24 hours of making the reservation, penalty fee is waived off.
For international sector flights, if there is a change in confirmed ticket 3 hours prior to departure, there are charges for cancellation which vary from sector to sector.
The refunds are issued through the same mode which was used for making the payment.
However, if there has been a purchase of ticket online and reissued at a Jet Airways office, then the refunds would be available at the office only.
Refund Administration Fee (RAF) of Rs400 is levied, if the ticket does not attract the cancellation or refund penalties. So, this is the minimum amount which the guests have to pay in case they need refunds.
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