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Air India Frequent Flyer Program

(updated: 28-02-2018)

‘Flying Returns’ is the Frequent Flyer Program of Air India. It is also the first Frequent Flyer Program of India. There are base miles which are calculated depending upon the route of travel and is directly related to the miles flown. Thereafter, depending on the booking class, there is specific percentage which accrues as mileage.

You can earn the FR points and redeem these on Air India flights and on its Star Alliance member airlines.

Eligibility Criteria

Any person above 2 years of age can enrol as AI Flying Returns member. 

How to Enrol in Flying Returns?

This can be done online on Flying Returns website www.flyingreturns.co.in. 

Membership Structure

  Silver Edge Club Golden Edge Club The Maharaja Club
Status FR Points Accrued 25000 50000 75000
FR Bonus Points 15% 25% 30%
Additional Check in Baggage on AI flights only 10 kg 20 kg 20 kg
Additional Cabin Baggage 1 pcs 1 pcs 1 pcs
Priority Check in And Boarding Allowed Allowed Allowed
Upgrade Vouchers 1 Upgrade Voucher 2 Upgrade Vouchers 3 Upgrade Vouchers
Cancellation/refund/rebooking fee  Rs 1000 for all fare choices on domestic flights of AI Zero Zero

Earning Flying Returns Points

How to calculate the base FR points?

Air India provides listing of base points for Flying Returns program. These rates are calculated on the basis of cabin class of travel, booking RBDs of revenue tickets and route of travel. Routes of Air India flights are divided into 10 Zones.

Following is the Accural structure of the Flying Returns points effective from 05th November 2017:

Cabin Eligible Booking Classes Accrual Level as % of base FR points
   
  Domestic International
First Class F 300%
  A 250%
Business Class C 200%
  D 175%
  J 150%
  Z 115%
Economy Class Y 120% 130%
  B 110% 125%
  M 100%
  H 87% 96%
  K 83% 87%
  Q 79% 83%
  V 75% 79%
  W 62% 75%
  G 58%
  L 54%
  U 50%
  T 33%
  S 29%
  E 25%

Redemption of Flying Returns Points

Redemption of these Flying Returns can be done as Flight Awards or Upgrades Awards, on Air India and its network of Star Alliance member airlines. 

Redemption for awards on Air India can be done in three ways:

  • the booking offices of the carrier-  this can be used for Flight Awards and Upgrade Awards on Air India and for Singapore Airlines and Lufthansa Airlines Award flights. Flight awards have to be booked in O fare choice in First Class, I fare choice in Business Class and X fare choice in Economy class. 
  • through its contact centre in india- by calling the toll free number 1800 180 1407 in India, 1800 223 7776 in USA, 1800 6256424 in Canada and 800 635 0041 in UK. It shall be noted that only domestic bookings are ticketed through contact centre. International flights bookings can be done using this method but the passenger will have to visit the booking office to get the tickets after verification of the documents. For payment, only Master and Visa credit cards are used at the contact centre.
  • by using www.flyingreturns.com- to be used for Flight Awards of Air India for both domestic and international flights. Master and Visa cards along with netbanking from select banks can be used for making the payment for tickets. 

Redemption on Air India flights

a) Award Flights: You are bound to using specific booking classes for different cabin classes for Awards Tickets. These are O, I and X for First, Executive/Business and Economy Class of Air India flights. The FR points which are redeemed are- 2.5 and 2 times of Economy FR points for First and Business Class respectively. 

b) Upgrade Awards: There is also a provision of upgrading the Awards tickets. For economy to business upgrade and for Business to First class upgrade, you need 75% of normal and business class redemption miles respectively. There are also eligible classes for upgrade in economy (Y, B, M, H, Q, K and V)and executive (C and D) class of travel. Air India also provides the facility of upgrade of class of travel up to 2 hours before the scheduled departure of flight only on domestic flights of Air India. In this case, the miles required are 50% of normal and business class redemption miles for upgrade to business and First class respectively.

Upgrade award is not permitted on flights of Air India Express and code-share flights that are marketed by Air India.

Case of voulntary cancellation of the upgrade award flight- There is a provision to deduct 20% of FR points if cancellation happens more than 72 hours before scheduled departure of flight and the balance are added back to  the account. However, if cancellation of the upgraded flight happens less than 72 hours before scheduled departure of flight, then it will be trated as No Show and no FR points are credited to the account. 

 Redemption on Star Alliance Partner Flights

Redemption of Award flights on Star Alliance partners of Air India are based on route of travel. This can be known from the calculator of FR points given on flyingreturns program website. 

Similarly, there is an Upgrades Award chart of Air India which mentions how many Flying Returns points are required for cabin class upgrade on Air India. Codeshare flights are not eligible for upgrades award. Similarly, these are valid only for the following booking classes:

  • Economy to Business- Y,B
  • Business to First- C,D

Upgrade must be requested before 24 hours from scheduled departure time of the flight.

Following is the segment list of AI Star Alliance member partners with their eligible booking classes for upgrades.

Operating Carrier Economy to Business class Business to First class
ADRIA AIRWAYS Y,B Not applicable
AEGEAN AIRLINES Y,B C,D
AIR CHINA Y,B C,D
AIR NEW ZEALAND U,E,O,Y,B Not applicable
ANA Y,B C,D
ASIANA AIRLINES Y,B C,D
AIR CANADA Y,B C,D
AUSTRIAN Y,B C,D
AVIANCA - TACA Y,B Not applicable
BRUSSELS AIRLINES Y,B Not applicable
COPA AIRLINES Y,B C,D
CROATIA AIRLINES Y,B Not applicable
EGYPTAIR Y,B C,D
ETHIOPIAN AIRLINES Y,B C,D
EVA AIR Y,B C,D
LOT POLISH AIRLINES Y,B Not applicable
LUFTHANSA Y,B C,D
SCANDINAVIAN AIRLINES Y,B,S Not applicable
SHENZHEN AIRLINES Y,B,M,H Not applicable
SOUTH AFRICAN AIRWAYS Y,B C,D
SWISS Y,B J,C
SINGAPORE AIRLINES Y,B,S Z,C,J,D
TAP PORTUGAL Y,B C,D
THAI Y,B C,D
TURKISH AIRLINES Y,B Not applicable
UNITED Y,B C,D

Purchase and Transfer of FR Points

FR Points can be bought at rate of Rs. 1.25 per FR point (India) or USD 0.025 for other countries. You can also add FR points from the account of your spouse.

Ask Your Questions Temporarily Disabled

MANOJ ARORA

Posted on 02-Feb-2016
I want to be a member of FREQUENT FLIER PROGRAMME. How to apply for AIR INDIA???

Admin Reply :

You can enrol online at https://ffai.loyaltyplus.aero/ailoyalty/register.jsf

MAHESH SINGAL

Posted on 08-Sep-2015
I have 2000 AirMile issued by HDFC Bank. My Flying return account no with Air India is 120228731. Kindly advise me how can I get Air tickets booked and what is the value of 2000Air Mile issued to me by HDFC Bank

Admin Reply :

No clear answer from Air India. If you get one, please let us know. 

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