Spicejet does not make a distinction between the domestic and international flights and has same Special Assistance provisions for both. The provisions of this assistance pertains to people who need medical clearance; people with special needs such as requiring wheelchairs, visually or hearing impaired, suffering from mental disorders and requiring stretchers; and, people needing special care such as unaccompanied minors, expectant mothers, and infants. These provisions are grouped below:
Who would need a medical clearance?
1. A person who has actively contagious and communicable disease.
2. If the physical condition of a person is likely to cause adverse impact on safety of other passengers and emergency evacuation procedures due to some disease or incapacitation.
3. There is a need for carrying medical equipment and need special attention.
4. There exists a possibility of aggravation of medical condition during flight.
Passengers who have special needs
1. Passengers with limited mobility and Senior Citizens requiring wheelchairs: There are no special charges for carrying people on wheelchairs. However, if passenger is boarding from a foreign destination, he or she might be required to pay the handling charges at the airport of departure. About this, the passenger is required to find the charges from the concerned airport. It shall be noted that there is a limited inventory of wheelchairs per flight, the passenger shall inform the airline at least 24 hours before the scheduled departure of flight.
For people who have been incapacitated due to illness or post-operative care and need wheelchair, there is a need to produce a Fit to fly certificate which shall not have been issued prior to 48 hours of scheduled departure of flight.
Similarly, for people who are not self-reliant, there is a requirement for them to travel with a ticketed assistant. Medical clearance and a Fit to Fly certificate is required and the latter shall not have been issued prior to 48 hours of departure time.
Manual/Collapsible and non-spillable battery-powered wheelchairs are also allowed in the flight. However, wet battery powered wheelchairs in operating state are not allowed.
2. Visually and Hearing Impaired: Visually impaired people are required to check-in at least 2-3 hours prior to the departure time for smooth flight experience. If carrying a guide dog, reservation shall be made through Spicejet Call Centre and not online. Due notice of carrying of dog shall be given during the flight booking. Dogs are not allowed on seat. A moisture absorbent mat shall be carried and be placed under the seat on which the dog shall be seated. Dog shall be well trained, restrained and muzzled.
In general it is required that the people shall inform about their special needs during the time of booking or check-in.
3. Mental Disorder or Epilepsy: Spicejet requires that a Fit to Fly certificate be issued by a registered medical practitioner not prior to 48 hours of the scheduled departure time in cases where a person with mental disorder is flying. In addition, there is also a requirement that the passenger:
a. should not have taken alcohol within 12 hours of commencement of flight
b. is kept under sedatives during flight and stops en route, if he or she is in a state of excitement.
c. Spicejet requires that a registered medical practitioner and an assistant must accompany a passenger who has been in an excitement state and has been administered sedation within 2 weeks prior to the date of commencement of flight.
4. Passengers Requiring Stretchers: Some of the main provisions relating to special assistance required by passengers on stretchers on Spicejet flights are:
a. No stretcher passengers allowed on international routes.
b. Carriage of such passengers subject to Airplane configuration feasibility.
c. Clearance of all such cases to be obtained from Spicejet CMO.
d. There are charges associated with the carriage of stretcher using passengers. These shall be enquired at Spicejet numbers.
e. Only one stretcher per flight is permitted.
f. Maximum of 2 passengers are allowed to accompany stretcher passenger.
g. Medical form provided on the website of Spicejet (http://corporate.spicejet.com/content/pdf/MEDA%20Form.pdf) shall be filled by the treating doctor and the same shall be sent to Spicejet CMO by email or Fax. This shall be done prior to booking the flight. Please note that this MEDA form is not a 'Fit To Fly' certificate which is required by pregnant women
Spicejet also mentions that the ground and top clearances of stretcher so that travelling passenger shall know beforehand how he or she will be carried. Personal requests for altering the installed stretcher are not entertained. From cabin overhead panel, the clearance is of 2 feet and from floor, the clearance is 3.39 feet.
Passengers Needing Special Care
1. Unaccompanied Minors: Unaccompanied minors are charges INR 1500 per sector for domestic flights and as per following rates on flights originating from foreign airports:
Ex-India: INR 2000
Ex-Dubai: AED 200
Ex-Sharjah: AED 150
Ex-Kathmandu: NPR 4800
Ex-Male: USD 38
Ex-Colombo: LKR 4600
Ex-Bangkok: THB 1500
Ex-Muscat: OMR 25
Unaccompanied minors are not accepted for Riyadh and Kabul.
Only children in age group of 5-12 years are accepted as unaccompanied minors. There is a requirement to fill a form called the Unaccompanied Minor Form and provide photo identification proof.
2. Expectant Mothers: Expectant mothers in and including their 36th week of pregnancy are allowed to fly. Between 28-36 weeks are allowed to fly if they produce a Fit-To-Fly certificate from their attending gynaecologist/ MBBS doctor and a certification on their duration of pregnancy. Women into 37 week of pregnancy are not allowed to fly. This certificate shall not be older than 2 weeks from date of flight and in cases of complications in pregnancy or multiple pregnancies, it is required to produce a certificate no older than 48 hours from scheduled departure.
3. Infants: Children who are less than 2 years old are classified as Infants. They must be accompanied by an adult all the time. However, children less than 7 days of age need a certificate authorization from the physician, besides the usual age proof (birth certificate), ID proof and passport of infant. Carriage of infants is not charged any basic fare but there is a need to pay a fee for booking the infant inventory on a particular flight. Infants are subject to a fee of Rs 1260 per infant. Infants are not entitled to a free cabin baggage allowance of 7 kg but not allowed a separate seat. On international flights, fee for Infant is Rs 2500 for ex-India boarding. However, there are two exceptions to this rule. Delhi to Kabul and vice versa flights are charged Rs 1260 for 1 infant. Ex-India to Bangkok, infant fee is Rs 2570 and from Ex-Bangkok to India flights, this charge is THB 1435.
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