Passengers requiring special assistance are required to contact the carrier and inform about their special travel needs days in advance of their travel date so that they can know what are the prerequisites and allowing the carrier necessary time to make arrangements.
Walking and Sight Disabilities
People with walking and sight disabilities have to present their OKU cards before making a reservation and by doing so they are also entitled to rebates on flights within Malaysia.
People who are traveling on stretchers shall always be accompanied by qualified medical person and/or a person who will be able to take care of passenger’s toilet needs. More information is available on call.
Patients suffering from Diabetes are required to have supplies of insulin and needles in their hand baggage. However, an authorization from the doctor stating that you are insulin dependent has to be produced.
Malaysia Airlines describes an ‘incapacitated’ person as one who because of their physical, mental and medical condition need assistance which a normal person does not need. These incapacities might be stable (of permanent nature) or temporary in nature. Some of these cases might not need a prior medical clearance while some others might need clearance of Medical Services Department. The rules of carriage of these people can be known by calling the carrier office. However, the following type of people do need this MSD certification:
a. Those who are suffering from actively contagious and communicable disease.
b. Those who are likely to develop unusual behaviors or physical conditions that create problems or discomfort for other passengers.
c. Those who might cause the flight to change schedule or diversion or unscheduled landing.
d. Those in need of medical assistance or equipment during flight.
e. Those whose medical condition is aggravated during flight.
Unaccompanied Minor, also called by the name of Unaccompanied Young Passenger (UYP) by the airline, is a child who has reached 5th but not the 15th birthday and is not accompanied by either his parents, guardian or any person above 18 years of age.
Pregnant women beyond 35th week of pregnancy are not allowed to fly.
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