In case an IndiGo flight (domestic or international) is cancelled, rescheduled or delayed for more than 3 hours, the customer has either of the following choices:
Get the refund
Credit for future travel
Re-booking onto an alternative IndiGo flight at no additional cost
These are, however, subject to the local laws of the country where these situations have arisen.
Where the passenger is already in-transit and a subsequent part of the flight is cancelled, the customer can do either of the following:
Remain at the transit station and re-book an alternative IndiGo flight at no additional cost for final destination, subject, of course, to availability
Remain at the transit station and accept partial refund for the cancelled part of journey
Return to the point of origin and receive a refund, or re-booking on alternative IndiGo flight at no additional cost or a credit for future travel on IndiGo.
Refunds will be made, upon production of satisfactory proof, to persons who have either paid for the booking or in whose name the booking has been done.
Revised Fee from April 1, 2016 for Ticket Cancellation or Change in Time
|Upto 2 hrs before scheduled departure||Rs 2250|
|0-2 hrs before scheduled departure||"No Show" charges|
|Before 4 hrs of scheduled departure||Rs 2500|
|0-4 hrs before scheduled departure||"No Show" charges|
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