In case there is a delay in the GoAir flight beyond 2 hours or the carrier cancels its flights or prepones flights by more than 30 minutes of scheduled departure, it shall do either of the following:
a) carry the customer on next flight on same sector. or
b) Make a full refund to the customer, either to credit card account of customer or by way of cheque or demand draft within 15 days.
The customers are required to inform about their choices within 24 hours of communication being sent to them, first by phone and in case of its failure, by email. If customers are not able to respond within this time period, then GoAir is free to assume that customers have opted for alternative flights and in case of cancellation, that customer has not opted for alternative flight. In latter case, the carrier will refund amount and cancel the PNR.
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