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Airlines

Go Air Refunds

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In case there is a delay in the GoAir flight beyond 2 hours or the carrier cancels its flights or prepones flights by more than 30 minutes of scheduled departure, it shall do either of the following:

a) carry the customer on next flight on same sector. or

b) Make a full refund to the customer, either to credit card account of customer or by way of cheque or demand draft within 15 days.

The customers are required to inform about their choices within 24 hours of communication being sent to them, first by phone and in case of its failure, by email. If customers are not able to respond within this time period, then GoAir is free to assume that customers have opted for alternative flights and in case of cancellation, that customer has not opted for alternative flight. In latter case, the carrier will refund amount and cancel the PNR.

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Ask Your Questions

sonusingh

Posted on 22-Feb-2017
Thank you for contacting GoAir. Your PNR LIFA5R for flight G8 - 697 is cancelled.sir i cancel my Ticket on 14th fev 2017 of rs 6594 but my amount was not refund till know

Admin Reply :

We are not the Goair airline. PLease contact the airline. The airline might have kept it in the credit shell. PLease ask for releasing it to your account.

PRAMOD KUMAR

Posted on 19-Feb-2017
SIR I AM BOOK TICKET 15/02 BUT I AM BOOK TICKET IN STUDENT ACCOUNT SO I AM CANCEL MY TICKET PNR NO..-QJBHBG BUT MY AMMONT 3977 rs. NOT CREDIT IN MY ACCOUNT.

Admin Reply :

Did you raise a formal request for refunds? If not, please raise it. Also, ask them not to keep in credit shell if you want it back into your account. 

Rahul Gupta

Posted on 18-Feb-2017
My Go Air flight got cancelled which was on 22nd Feb 2017. Reason, which they mentioned is "the issues are beyond their control!" So i have made booking for same day also the airline!(Go Air) Now what i have do for refund..reply ASAP (coz no one is picking up my calls from their side)

Admin Reply :

For refunds, please raise a formal request and get in touch with the airline. 

Somrita laha

Posted on 14-Feb-2017
I have received a message saying my flight G8134 on Thu, 16 Feb from PAT to DEL at 0825 ( PNR is CZHNR9) has been cancelled. I want to know if i'll be carried in the next flight or do i have to arrange for another flight myself. N if i'm not being carried, when will i receive my refund. Reply asap kindly.

Admin Reply :

Airline should have informed you about the next flight. Anyways, you can seek either another flight or full refund. 

varatha rajan s

Posted on 13-Feb-2017
My pnr no 3PHNNU on 30.01.2017. And i was cancelled my ticket on 05.02.2017.due to your flite cancelled.But refund amount is not credited my account till date.Take further action for me.

Admin Reply :

At first, we are not an airline company. Second, for getting refunds, please raise a formal request with the airline or the agency which booked your ticket.

mudassir ahmad ganie

Posted on 06-Feb-2017
reffund from ticket

Admin Reply :

Please get in touch with whosoever booked tickets fo ryou.

ANSARI MUMTAZ

Posted on 02-Feb-2017
I did online booking airline PNR is C905X2 on 1feb17 passenger names are ANSARI Karun n ANSARI mokim we got our boarding pass but we r not allowed to board in the flight bcoz of my brother sudden mentally behavior movement n we didn't get the medicine we showed our priscription to the gurd but they didn't give us medical facilities they said that we don't have Dr n medicine to... They told us go to the hospital n get the medicine n they just throw us outside and when my mom came again to the airport got the medicine but they not even allowed to entered n my mom thoughts that they arranged some another flight but they said that your ticket has been cancelled n not even get us another flight... My mom n bro trouble a lot bcoz ofthe go air shit airline not even refund our money n not even understand my mom And brother critical conditions we called to call center n they not even pick up the call now we want our refund money otherwise we r taking cops help we r going to take legal action on go air

Admin Reply :

We are not related to Goair and are only an informative website. Airlines have very clear policies on carriage of passengers with medical issues. It seems there has been improper communication between the airline and you, especially w.r.t. medical condition of your brother. If you feel aggrieved at airline behaviour, please take up matter with it using the email or contact number. 

Divya Trivedi

Posted on 30-Jan-2017
Dear sir PNR No VX5WD6 Date of Journey 24 Jan 2017 Bombay to Srinagar Via Jammu name Divya S Trivedi Flight No G8 -287 The flight was cancelled due to bad weather the flight not reached at srinagar the flight was taken up from mumbai to jammu and back to mumbai on same date in this connection we are not received the amount back to our account kindly see the matter n refund the amount to our account pleaes

Admin Reply :

You are requested to pursue the matter directly with the entity which booked tickets (airline or agents). Refunds issues will be taken up by whosoever books tickets. 

kesh

Posted on 30-Jan-2017
NO ONE IS PICKING UP THE CALL!!!! MY FLIGHT HAS BEEN CANCELLED FROM DELHI TO MUMBAI! IS IT GARANTEED TO GET MY FULL REFUND??

Admin Reply :

If airline customer service do not attend to the call, please use chat or email methods of communication. You can also engage them on social media.

Lumier john

Posted on 24-Jan-2017
I booked my ticket on 13 januvary 2017 but it was not conformed . from chennai to mumbai . but my amount 3856 rupees was reduced from my account . still date they did not refund my money from goair . my complain pnr is 1JU1SH. Request you to refund my money.

Admin Reply :

You will have to take up  the matter directly with the airline. Did you cancel the booking or have got the tickets thereafter? 

Mahendra Nath Singh

Posted on 23-Jan-2017
Flight GoAir cancelled on 17th Jan-17 PNR No.EYYSFV Flight no.G8/487 Refund of my money not received till date. so what I do for refund.

Admin Reply :

You will have to approach the entity which booked ticket. If it was Goair, please approach it for the same.

pravin

Posted on 12-Nov-2016
dear sir, mear 12-11-2016 morning 6 baje flight tha mumbai to delhi but mujhe jane na diya reason ye hai ki mujhe pata na tha ki bimar person ko allowed na rehta hai flight se jane ka mere sath mera friend bimar tha airport pe bola mujhe ki aap na ja sakte ho aapko sara balance refund ho jayega.. mera mobile number- 8976702236 hai ek yatri ka name- sanjay kamla yadav or dusre yatri ka name nain singh bisht hai please aap mujhe help kare mere pas balance vi na hai avi mujhe delhi jana jaruri hai please help kare thanks

Admin Reply :

Please use english language for communication. 

Pratyush Singh

Posted on 28-Oct-2016
I missed my flight dated 24th October 2016, from Mumbai to Delhi. What is the process of refund, if applicable for the tax amount of the flight ticket?

Admin Reply :

You shall seek the refunds from the entity which booked ticket, agency or airline. A formal request in the form of telephone communication or email needs to be sent to them. 

SK RABIUL ALAM

Posted on 01-Oct-2016
am i etiteld for full refnd of ticket which was purched on 30/06/2016,PNR NO isZEQ117 from jammu to srinagar,DATE OF JOURNEY 04/10/2016?

Admin Reply :

Please seek the details of this information from the agency or the airline which booked ticket. 

shakti singh

Posted on 29-Sep-2016
sir, i tried to book a ticket from ranchi to delhi on 11 sep 16. The amount of Rs 5059 was deducted but failure of ticket comes on mail id. The PNR no which i got from customer care is SOQS79. Many days has passed but money not refunded. i Sent many mail to refund@goair.in but no response. How will i get my money.

Admin Reply :

You shall get in touch with the customer care once again and seek the refunds. You must also ask whether any refunds were due or not. 

You can raise the matter with Nodal Officer, Ms. Neha Bora at nodalofficer@goair.in

K.j.s kanwel

Posted on 14-Jul-2016
I have cancelled my 2 tickets against full refund PNR no is 8 HVFNP flight no g8-287 date of travel 14 July from jammu to Srinagar how money will be refunded

Admin Reply :

Money will be refunded back through same channel which was used for making the booking. If you do not get refunds within 7-10 days, please do communicate with the agent or the airline (wherever ticket was booked)

Asif

Posted on 08-Jan-2016
I did online booking PNR-WKB6XU on 7 jan,round trip ccu-Delhi-CCU. -and paid through debit card I cacelled after 3 hours. How do I get my refund

Admin Reply :

It shall be given to you through bank only. 

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