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Airlines

Emirates Airlines Special Assistance

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Any special assistance required for the disabled shall be communicate to airlines at the time of making the booking and reasonable time (generally 48 hours) shall be given to it for making the arrangements.

Hearing Impaired

For the hearing impaired there are sufficient on-ground and on-board arrangements for ensuring that there is no gap of communication. Monitors on the airports display the flight information, flight attendants provide the updates, on board entertainment also has English and Arabic captioned movies and even the on board headphones are compatible with the standard hearing aids.

Visually Impaired

Proper assistance is provided to the visually impaired for being guided to and from the airport gate. Individual briefings are also given to these passengers for safety procedures and exiting points. Flight attendants read out the menu and assist in identification and placement of meals items.

Wheelchairs

Assistance is provided from the check in to boarding gate, connecting flights and arrival from airplane to hall. Motorised and non-motorised wheelchairs are permitted. Manual collapsible wheelchairs are allowed to be stored in the cabin but this is subject to availability of space and dimensions and weight of the chair. Else these are put in the hold. Certain types of wheelchair such as non-collapsible, electric and power scooters are accepted as checked baggage. It is also important to note that you are required to check in at least one hour ahead of scheduled check in time.

Infants, Unaccompanied Minors and Children

Emirates classifies children between the age of 5 and 11 as minors and when these are not accompanied by an elder person, they are called unaccompanied minors. However, it shall be remembered that for the purpose of fares, a person of 2 years and above is considered to be an adult. Even the passengers with 12 and 17 years of age would need to be accompanied by a person of age 18 years and above.

Children between 12 and 15 years are classified as Young Passengers. They can also be given the Unaccompanied Minor service on request of parent or guardian.

If it happens that children below the age of 8 years are traveling in one cabin and their parents in another one, then the children would be considered the unaccompanied minors.

Children of less than 5 years of age are not accepted for Unaccompanied Minor Service.

Pregnant Women

Emirates gives important to whether yours is a case of single or multiple pregnancies while traveling. In case of multiple pregnancies, air travel is not permitted after the 32nd week. Single pregnancies are not allowed to travel after 36th week without a clearance from their own Medical Department.

In case having moved into the 29th week of pregnancy, a medical certificate from doctor or midwife is required which shall clearly state:

a. whether pregnancy is single or multiple.

b. that pregnancy is progressing without complication.

c. approximate time of delivery.

d. that you are in good health.

e. If you are not fit to travel, then the approximate date by which you would be fit for traveling.

Pre-existing medical conditions

If you are suffering from diabetes, asthma, epilepsy, heart disease or any other chronic disease, then, you are required to:

a. consult your doctor at least 4-6 weeks before the date of travel.

b. seek a letter describing the condition and required medications and dosages.

c. have all immunizations done. Carry your card with you.

Service Dogs

There is a requirement of UAE that all the animals shall enter the region as manifested cargo but an exception is made in case of service dogs for the blind passengers which are allowed in cabin without any extra charges. However, there is a need to notify the carrier about 48 hours before the scheduled flight for this purpose.

Fit to Fly Certificates (timelines)

1. A medical report from the qualified doctor must be produced no later than 48 hours from scheduled flight. This report shall not be older than 10 days from the date of flight.

2. The MEDIF form shall be presented not later than 48 hours before flight.

3. A FREMEC certificate is to be produced at least 96 hours before flight.

Ask Your Questions Temporarily disabled

Bhagyashree golani

Posted on 28-Jan-2017
Hello, plz I am 16th week pregnant & want to tavel alone from Mumbai to Ghana via dubai through emirates, what facilities will you provide me ? Can I get a ride in tram from Mumbai airport & in dubai airport ? How much baggage allowance do you provide for pregnant lady?

Admin Reply :

Pregnant ladies do not qualify for any special luggage allowance. Please outline what type of facilities are you looking for.

Priya Illinda

Posted on 05-Nov-2016
Hi. I have a 4 months old baby. I am not able to walk in the airport. And i have 8 yrs old son. Can i get ur motor vehicle service for both of us.

Admin Reply :

Airline provides the wheelchair assitance for those who have difficult in mobility. Please contact the airline well before your travel day and inform them of your requirements. 

Rajarami Reddy Veluru

Posted on 19-Sep-2016
Sir 1) can we have a single wheel chair for mother and child while opting in emirates flight Thank you

Admin Reply :

Is child an infant? What is the age of the child? If child is not in need of wheelchair assistance and can be carried in lap, then airline does not have any issue. 

Shree Bhagwan Roy

Posted on 25-Aug-2016
I plan to travel from kolkata to Brussels on 17th September by Emirates Airlines. I use wheelchairs because both my lower legs are weak . Most airlines like KLM or Lufthansa carry the wheelchairs in the upto the seat. Do the Emirates have small wheelchairs to move within cabin and reach upto the seat. On getting the reply I will book my tickets.

Anum zafar

Posted on 24-Aug-2016
My Mother is coming from Pakistan to Perth Australia. But she don't know where she should go when flight will land at dubai airport, she can't go to the departure gate alone because it's her first time and she needs assistance to pass through immigration process and then go to the boarding gate otherwise her flight would be missed. Could u provide her assistance as she don't know much english. I'm waiting for ur answer. Thanx

Admin Reply :

Please contact the airline for this purpose and they will certainly help you. Airlines do provide this assistance. 

Sapna kala suriyakiron

Posted on 29-Jul-2016
I am travelling to Dubai from Bangalore in EK567 at 2045 on 30th July . I have undergone surgery a month back and my doctor have advised not to lift any weight for at least three months. Will I get any assistance to carry my baggage as I am travelling alone till Dubai.I was not aware that a min time span of 48 hours is required to arrange . Kindly help me in this regard..

Admin Reply :

Airline would not be able to provide this service. The porter services have to be checked with the airport authorities. Therefore, please contact the local airport office for this service. Airlines can surely help you with the wheelchair assistance but not with the carriage of baggage. 

Sapna ravindran

Posted on 06-Jul-2016
My son aged 16 will be travelling alone from USA(orlando) to India(chennai) this saturday .Is it possible to provide special assistance since this is the first time he will be travelling alone?

Prashna

Posted on 22-Jun-2016
I am traveling with a 5 Mts old child. Can I get assistance in changing the connecting flight nd on taking luggage

Admin Reply :

Please get in touch with the airline for any special request.

Radhika

Posted on 17-Mar-2016
I am five months pregnant women and I have 6 hours of waiting in dubai. I can't walk so far.please let me know the wheel chair or trolley services how to get them.

Admin Reply :

For arranging a wheelchair assistance, you need to inform the airline at least 48 hours before departure of flight or at the time of ticket booking. You will get this assistance right from the airport. 

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