Refunds related to the tickets are issued as per the fare conditions mentioned in the tickets. Since there might be different fare conditions for different tickets, it is important to know what these conditions are before making the booking. Especially, the conditions for refunds shall be checked.
For lost tickets, the refunds are issued after 6 months of notifying the carrier.
For cancellation of tickets bought online, there might be a levy of penalty.
If you have been prevented to travel by Force of Nature, beyond your control, then credits are issued by Emirates towards even the non-refundable part of ticket. This credit can be utilised to buy another ticket on Emirates within next 12 months.
In case of flight cancellation, inability to fly as per schedule, failure to stop at stopover or cause missing of flight that connects to destination, 3 remedies are available to you. These are:
Carrying you and your baggage on an alternative flight of Emirates
Re-route you and your baggage on another flight operated by Emirates or another carrier, with the difference in fare being paid back to you.
An involuntary refund is given. (given below)
Case of Denied boarding
In the event that the Emirates is not able to carry you on your ticketed class of service,
Emirates will try to accommodate you on another of its flight for the same class of service, or, on your choice, carry you on another flight of Emirates by downgrading the class of travel. Difference in fare, in case of downgrade, will be paid back to the passenger.
Emirates arranges for your travel on another airline. Alternatively, you may choose to get involuntary refunds (given below).
Compensation is also to be paid by Emirates.
Involuntary refunds are to be paid for any part of unused ticket amount in cases mentioned above. This means that the total amount is to be refunded in case no part of ticket has been used. And, in case where a portion of ticket has been used, amount equal to fare paid and correct fare will be refunded. If this has been done with respect to refusal or carriage or termination of carriage due to various reasons, then refunds will not be given for that particular flight during which refusal or termination of carriage occurred.
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