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Airlines

AirAsia Checkin and Boarding

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You can check in at AirAsia online, through web or mobile, or at the counter of the airports. Here are some of the rules pertaining to these different modes of checking in.

 

Counter Check In: For the domestic flights of AirAsia, the check in begins 2 hours before the departure of flight and closes 45 minutes to 1 hour before departure.

For the international flights, check in begins 3 hours before scheduled departure and closes 1 hour prior to departure.

For AirAsia X, check in begins 3 hours before departure of flights and it closes 1 hour prior to departure.

It shall be understood that the counter check in is not a free service from AirAsia and there are charges for the same. A service fee is levied for the same which varies from airport to airport. This fee is not charged when check in is done through web or mobile.

 

Web/Mobile/Self-Check In: Web and mobile check-in facility on AirAsia is available 14 days prior to and upto 1 hour before scheduled departure of flights, and on AirAsia X this facility is available 14 days prior to and upto 4 hours before scheduled departure.

A maximum of 50 guests can check in at a time through web and 9 through mobile.

Pregnant women, guests with infants, reduced mobility or with special needs, lone fliers below 16 years of age or with a medical condition are advised to follow counter check in. Web or mobile check in is not allowed for them.

 

Passengers are required to carry print outs of their boarding passes or have the WAP and images enabled phones (if mobile is used).

 

Premium Flex guests are allowed Xpress Boarding and also offered a complimentary choice of seat.


Boarding: Boarding gates close 20 minutes before scheduled departure and passengers are required to be present at the gate at least 60 minutes before departure.

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Reema

Posted on 04-Jul-2016
Hi I travelled by Air Asia on 17th June from Bangalore to Delhi. I have lost my boarding pass that I need for reimbursement purpose. How can I get a post travel boarding pass/ travel certificate/ letter from the airlines as evidence that I really travelled on that flight.

Admin Reply :

You can check the same with the airline online by providing your booking reference number. Else, call the airline and request for Travel Certificate, if it works. 

Pawanpreet Kaur

Posted on 13-Nov-2015
Are eatables which are properly packed(won't be opening) like sweets in flight is allowed in Cabin baggage for Air Asia???

Admin Reply :

Dry sweets are allowed in cabin baggage. 

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